QantasAirways From Australia, joined Mar 2001, 1280 posts, RR: 3 Posted (13 years 8 months 2 weeks 13 hours ago) and read 1155 times:
I have a very close friend who works for Ansett Australia. He is a pilot and his wife is a Flight attendant (as in most cases). His family revolves around Ansett and he has been extremely depressed lately about his job being lossed.
Would you mind if you could say what you liked best about Ansett Australia in their better days, and I would love to forward it to him. He'd be happy to show his fellow staff who are battling a hard time at current also.
Thanks for your assistance everybody
The spirit of Australia
364512158 From , joined Dec 1969, posts, RR:
Reply 1, posted (13 years 8 months 2 weeks 13 hours ago) and read 1101 times:
I flew with ansett since i was a young child, In the last 5 years i have travelled on Ansett at least 6 times a year mostly in Business Class and i have always had great service, i have had some delays over the time but they were all related to events beyond the control of Ansett. I will miss it very much, I have always found the ansett staff willing to do what is required to help a passenger. Ansett has always been an australian icon and will be remembered for a long time to come.
KrisworldB777 From Australia, joined Nov 2000, 571 posts, RR: 3
Reply 2, posted (13 years 8 months 2 weeks 11 hours ago) and read 1079 times:
Domestically, Ansett has always seemed to offer a higher level of service, especially on the Perth - Sydney route which have mainly been serviced by the Airbus 320s - far superior to Qantas' older Boeing 737-400s that, untl quite recently, had been operating nearly all of the Perth - Sydney flights with the ancient 767-200s.
What I've always liked about Ansett is the level of in-flight service that was always streaks ahead of Qantas, the best in-flight food and aircraft far more comfortable than Qantas'.
However, as you mentioned QantasAirways, Ansett has always been notorious for delays.....and the Perth domestic terminal in the last 18 months has looked so horribly shabby. Customer service staff at the airports have been twitchy to say the least in their attitude towards service but who can blame them? The disgusting Selwyn Cushing style of management has ruined Ansett and it is such a disgrace. Rod Eddington warned the complete dickhead that he couldn't afford to take over Ansett but to no avail. Now for Air NZ to lay all the blame on the Australian government is disgusting. Does the company have no morals? Cushing has no sympathy for the unemplyed staff with up to 40 years loyalty to the company and now there are reports that Air NZ has stolen up to 8 Boeing 737-300 engines....I hope that every single board member including Cheong Choong Kong if accountable, be sapped of every cent they have. It is 'absolutely' disgraceful that one company can be such absolutely evil dickheads.
Air Taiwan From Australia, joined Dec 1999, 1519 posts, RR: 4
Reply 4, posted (13 years 8 months 2 weeks 10 hours ago) and read 1058 times:
Thanks for your kindness, Qantas Airways.
It was Ansett's absolutely outstanding level of service, both on-board and ground, made them so different from other domestic and international airlines.
They always have the sincere smile on their faces to welcome their customers, all of them. They make everybody feel welcomed.
They also try very hard in the innovation of products. For example, they introduced E-ticket and E-check-in to Australia. Internationally, they were the first Australian airline to have PTVs in all classes of service. To put it in one sentence, "they are very customer orientated in their services and products".
The Ansett logo is something I really will miss terriblely. The southern-cross with the federation star together with the golden "A" is undoubtedly a beautiful Australian icon.
I can't say enough about the wonderful and once mighty airline, I can only quietly pray for those who had lost their jobs and hope they find whatever is in their best interests. For all of you at Ansett, my heart is with you.
It was extremely difficult for me to remove the Ansett brochures as well as the Golden Wing Club and Global Reward application forms in our travel agent today. I will definitely remain an Ansett supporter forever. It's a small thing but I've started wearing an Ansett badge to work.
Singapore_Air From United Kingdom, joined Nov 2000, 13748 posts, RR: 18
Reply 5, posted (13 years 8 months 2 weeks 9 hours ago) and read 1043 times:
I haven't flown AN. However the thing that is the best, and no-one I think can is teh employees
Standing in the face of adversity and uncertainess (sp?), the employees of this poor airline never faltered. Not once. While other employees might take strike action or do other bad things, these did not and they stayed with the airline.
It is unfortunate that the loyalty shown by the employees, is not reflected in the way that the airline has shown loyalty to it's employees.
The 2nd best thing was the service apparently which was great.
Skystar From Australia, joined Jan 2000, 1363 posts, RR: 2
Reply 6, posted (13 years 8 months 2 weeks 6 hours ago) and read 1034 times:
Over the past few years, I have had a plethora of flights with Ansett, beginning with a trip up to the Gold Coast in 1996. Immediately, Ansett became my favourite airline with its cheery staff, and beautiful livery (who can argue with the Ansett "A"?) - best tail in the world. After years of flying with others, the small touches such as a smile, and inviting me to see the cockpit on the way out were nice touches.
The staff were what made the difference at Ansett, their glowing smiles, and the cheerful manner in which they went about fixing problems (such as a broken armrest). My first flight with Ansett International was an impressive experience, with staff profusely apologising to me, and trying to find alternatives for a minor problem with a PTV - in the end offering me a bottle of red wine from Business Class as a token gesture. It was impressive for them to kneel to me, while speaking to me, so that we were at face level - I truly felt like a guest in Economy Class.
On a flight from Cairns to Brisbane, we were in the midst of boarding and a Flight Attendant, upon hearing my query about what was happening at BNE with my next flight, went to the cockpit and radioed OPS to find out what was going on.
I remember on my first trip to Perth, I was invited for a jumpseat landing, the first one I have ever had. Simply beautiful with a visual approach onto RWY03 on a sunny day in Airbus A320-211 VH-HYK.
To all Ansett Employees, all the best with the future. I worked with you for a period in Customer Relations, and you deserved to succeed. All the best with a staff bid for the airline.
Airnewzealand From New Zealand, joined Oct 2000, 2547 posts, RR: 6
Reply 7, posted (13 years 8 months 2 weeks 5 hours ago) and read 1033 times:
I would like to say i have never flown AN, But would like to say if i may that AN just sounded like a great airline to me, employees always keeping on a brave face, smiling making there passengers seem comfortable, and yet they were getting thrown around from one place (management) to another!!!
RIP AN, And may all employees live happy and prospurous lives and get there money they so much deserve!!
Southern From Australia, joined Jul 2000, 198 posts, RR: 0
Reply 8, posted (13 years 8 months 2 weeks 5 hours ago) and read 1023 times:
Ansett Australia decided to take the burden of having me in for work experience. That was the greatest thing that ever happened, and I got to know alot of staff who were all very nice people, a especially four pilots who constantly turned away from their job to talk to me.
I have flown ansett many times and have found their crew to be very lively and friendly. Their catering is always of top standard and the interior design of the cabin is very homely...
To all of you of Ansett, Thank you for your services and good luck in the future
Mx5_boy From , joined Dec 1969, posts, RR:
Reply 9, posted (13 years 8 months 2 weeks 4 hours ago) and read 1016 times:
1. The fantastic staff, from phone jockeys to ground crew to FA's to pilots. That wonderful AN smile and warm welcome has always made AN the best Airline in the world to me. And I have flown plenty.
2. Service. AN's service has always been "absolutley" fantastic and legendary. (there was a time when things were a bit "go your own way" but we know who was responsible for that.) "More champagne sir? Have the whole bottle."
3. Golden Wing lounges, and the service and smart people that staffed them.
4. E-checkin. Priority baggage.
5. Ansett International - how can you compare it to any other airline? It's impossible. "You would like a cocktail sir? OK lets see what we can do!!!!" (quote from a staff member - who made up her own list of cocktails ad lib with what they had and supplied us with copious amounts of her wonderful concoctions.)
One of my best AN flights was from Canberra to Sydney on a Skystar. My partner (of the time) and I were in biz and I had bought a blow up 747-300 of AN Intl. The FA's were riveted with it and thrilled that such an item was available - they blew it up and gave us a full bottle of Piper and heaps of nibblies. We had such fun with them on such a short flight - that ended up turning into a 2 hour flight with delays into Sydney.
It was the whole package that AN offered that made me adore them. Every flight has been wonderful for me and I can never remember any delays or problems - I guess I was lucky.
If any airline worldwide would like to rescue AN, please make sure you take on all the staff, as they are what made AN the best airline in the world in my eyes. You will never find such devotion and goodwill from any other employees.
Garuda From Indonesia, joined Nov 2000, 584 posts, RR: 2
Reply 11, posted (13 years 8 months 1 week 6 days 23 hours ago) and read 993 times:
I flew with Ansett on BNE-MEL and MEL-SYD routes last June-July. And I must say that their service is far more superior than my SYD-BNE flight on board Qantas few days after.
On BNE-MEL flight, the pilot opened the cockpit door and invite anyone who are interested to take a look at the cockpit. And during deboarding at MEL Airport, the FA even warned the passengers over the PA that there was a small gap between the door and the jetbridge (it turned out to be a 1 inch gap)...... It just a small thing, but it shows that they care about the passengers' well-being.
On both flights, they served piping hot food, compared to a packet of pumpkin pie on the QF flight.
The FAs are always smiling (I mean real smile, not fake one...) and very friendly.
Their planes are clean and the seat are much more comfortable than QF's.
Overall, Ansett is a great airline. Many thanks for all the employees who made my trip an unforgettable ones
p.s. I'm very sad that Ansett is gone.........They are one of my favourites airlines.
AJ From Australia, joined Nov 1999, 2402 posts, RR: 25
Reply 16, posted (13 years 8 months 1 week 5 days 11 hours ago) and read 947 times:
Over the years I have flown on Ansett group's Airbus A320-200s, Boeing 727-100/-200, BAe 146-300, Boeing 737-200/300, Boeing 767-200, Douglas DC-9-30, Fairchild Metro 23, Fokker F27-100/-200/-500, Fokker F28-1000, Saab 340A/B and Shorts 360.
I have flown aircraft on behalf of Ansett Air Freight.
In retrospect I can not think of one complaint about the hundreds of flights I took with any part of Ansett. As a passenger I did not know what went on on Swanston Street, or subsequently Auckland, nor did I think I had to. I saw Ansett at the coalface, I was always impressed by those I dealt with.
Those who were trained by Ansett Australia, Kendell Airlines, Hazelton Airlines, Aeropelican and Skywest are among the best in the industry, and must remain in the industry to ensure that the standard of Ansett is maintained, always.
All the best,
Aussie_ From Australia, joined Dec 2000, 1766 posts, RR: 4
Reply 19, posted (13 years 8 months 1 week 5 days 9 hours ago) and read 932 times:
Ansett has been my airline of choice ever since I moved from home to Canberra to start uni. In the last 4 years I have flown them frequently and through careful schedule planning have managed to fly their:
A320-200s - the nicest planes in the Australian skies
CRJ200 (2nd nicest)
My determination to fly Ansett is shown that I will always fly them above Qantas despite two family members working for the latter.
I was booked to fly to Osaka on Ansett in January and although it may seem optimistic I still intend to fly them there.
Ansett has always been the friendliest, most service-orientated airline I know and I have flown many airlines at home and abroad. Their staff in the majority of cases were friendly and helpful. Though I have had the odd poor flight, these pale in comparison with all the good ones.
Ansett, if you do indeed disappear entirely, you will not be forgotten. However I expect to see you up and running soon, even if that must be in reduced form.
All the best from a forever-impressed customer (who also lost quite a few FF points...!)
And I love the livery. Apart from British Midland, the best around!
POSITIVE RATE From Australia, joined Sep 2001, 2143 posts, RR: 1
Reply 20, posted (13 years 8 months 1 week 5 days 8 hours ago) and read 927 times:
The main thing i liked about AN was it's fleet diversity. When you took a domestic flight you had the chance to fly on a vast number of different a/c(737/A320/767/CRJ/BA146/F28/727/F50) and from a passengers point of view yes the A320 is far superior to the 737-300/400