oc2dc From United States of America, joined Feb 2013, 219 posts, RR: 0 Reply 5, posted (6 months 1 week 3 days 8 hours ago) and read 11069 times:
I'm trying to understand why Virgin America is #2. They don't even fly internationally (with the exception of Mexico) and they don't have wide-bodies. Same goes for Porter. They are a regional airline. They shouldn't be considered.
Yes, Virgin America has a relatively nice product, but do they take service into consideration? If so, perhaps Virgin Atlantic would take its place as #2.
alfa164 From United States of America, joined Oct 2012, 207 posts, RR: 0 Reply 6, posted (6 months 1 week 3 days 8 hours ago) and read 11047 times:
I am sure Hawaiian got in based on their short-haul, inter-island flights; their long haul (I've been on MNL-HNL) is definitely nothing to write home about.
On the other hand, Ethiad was outstanding; if you've never flown them, rest assured they deserve to be on this list. Based on reports - I haven't flown Virgin America - the offer a very pleasant coach experience, and they probably earn kudos from passengers who are disappointed (a mild term) in other domestic carriers.
Thai and Malaysian? Thai isn't what it once was, unfortunately... and Malaysian never was. I'd have to put Korean and EVA as top contenders; the Asian airline industry is almost u universally top tier, but TG and MH aren't the best of them.
Fully disagree. What's wrong with Virgin America? Their domestic flights are pretty comfortable, enjoyable and have above average customer care. In addition to that, most seats on VX have personal video screens (IFE). It is better than what Swiss offers on their intra-European flights. As far as I know, their A32X series aircraft do not have personal video screens at each seat. However, their long haul is pretty good. VIrgin America doesn't fly long haul.
It's gratifying, from the perspective of those in this part of the world, that NZ has come out on top. A little surprising, but nevertheless gratifying.
The surprise comes from my recent experience with NZ in short and medium haul Y class; domestically, across the Tasman and to the south Pacific. The seats-to-suit product has rendered Y inconsistent, parts of it like a full service carrier, others like an LCC.
And, anecdotally, in long-haul, 10-abreast in Y - on the 77W - is a squeeze for a growing (in height and weight) population. I guess the cuddle-suite may have helped in this regard given the criteria on innovation. I have only flown in Y+ on the 77W and this is worthy of positive recognition but not in this set of ratings.
I do believe that the service from NZ staff - on the ground and in the air - is fantastic though, ne plus ultra, congratulations!
airbazar From United States of America, joined Sep 2003, 7471 posts, RR: 11 Reply 13, posted (6 months 1 week 3 days 4 hours ago) and read 10293 times:
Quoting BD338 (Reply 11): I'm not surprised, the Euro airlines in my experience have been going backwards for a few years now in Y. Almost down to the DL, US, AA, UA level.
You can thank the JVs for that. The product has to be the consistent across all partners and usually the worst wins out. Having said that, I still find the service of the Euro carriers to be generaly better than the US legacy carriers. I especially like the service of LX and TP. Very friendly, helpfull, and professional.
sierra3tango From United Arab Emirates, joined Mar 2013, 210 posts, RR: 0 Reply 15, posted (6 months 1 week 3 days 1 hour ago) and read 9826 times:
Examining the judges details & the manner in which date is written (mm/dd/yyyy) this looks like a North American survey and as such is probably ? quite fair from that perspective, though quite how Oman Air got on the list is a bit of a mystery
It mixes SH & LH or maybe a better description NB / WB; quite how you compare SQ & Porter in any rational sense is challenging (to say the least), aircraft type, ave sector times, size of operations etc etc.
Looking from outside Nth America (been to 58 countries but never been to Nth America) it is interesting but not terribly relevant with 4 airlines operating mostly inter regional, leaving 6 which are pretty obvious candidates.
If you exclude NB only / regional operators I would delete Virgin Atlantic (my opinion) and add
cipango From Ireland, joined Jul 2009, 391 posts, RR: 0 Reply 18, posted (6 months 1 week 2 days 23 hours ago) and read 9384 times:
I understand how they have been selected, of course I might nominate one or two more but I feel VS should not be there. It isn't the most pleasant economy class I have been in TBH and especially doesn't deserve a place on this list.
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n729pa From UK - England, joined Jan 2011, 347 posts, RR: 0 Reply 19, posted (6 months 1 week 2 days 23 hours ago) and read 9226 times:
Quoting nicholasjet (Thread starter): I'm not surprised, the Euro airlines in my experience have been going backwards for a few years now in Y. Almost down to the DL, US, AA, UA level
I would tend to agree, but I find Swiss and Lufthansa at the top end, BA are bearable, AF better than expected, AZ alright SN, SK poor. But even on a 2 hour+ flight you're lucky if you get more than a coffee and a bun/sandwich.
I fly QF a lot and find their Y service is generally pretty good, long haul and domestic. Even on an hour long flight you get more in way of food and drink than you do on a 2 hour BA flight across Europe for example. I would say you get twice as much in fact, orange juice, water and coffee, plus cheese + biscuits, a cake of some sort, fresh or dried fruit, perhaps a small choc bar or oat/seeded snack on QF. BA you'll get a coffee and a small (about the size of a computer mouse) roll.
Having just got back from Australia recently, I would say their domestic Y service has improved (more hot meals, inflight entertainment etc), but return flight was a bit weak, but I won't judge them on one flight when the other 28 have been of a high standard.
No EK?? I though they were supposed to be the standard everyone aspires too!
I'm curious to know what anyone thinks of JL/NH .......(planning a trip to Japan next year all being well)
just adding...there's a similar post about the Top 20 worst airlines, there's a link then to the Top 20 best and needless to say very different results, so just goes to show how subjective this all is.
chrisrad From Australia, joined Dec 2000, 1017 posts, RR: 9 Reply 24, posted (6 months 1 week 2 days 17 hours ago) and read 8388 times:
Quoting alfa164 (Reply 6): Thai and Malaysian? Thai isn't what it once was, unfortunately... and Malaysian never was. I'd have to put Korean and EVA as top contenders; the Asian airline industry is almost u universally top tier, but TG and MH aren't the best of them.
I along with many others would beg to differ. TG and MH were recently about the only airlines to offer 34inch pitch in Y class. MH has won best economy class on a few occasions alone.
Welcome aboard Malaysia Airlines! Winner of Best Cabin Staff 2001,2002,2003,2004,2007,2009,2012
25 NobleRT: I have always been extremely comfortable in CX seats. I'm 6'1 and I always feel I have more than enough room and comfort. I would have loved to see CX
26 timpdx: I am a fan of MH, they should be on there on seat pitch alone. Etihad is pretty good, I found VA extremely cramped, but flew them last in 2002, maybe
27 aerokiwi: Yeah, and I was surprised to find it so very average. Sorry but without doubt SQ's soft and hard (ahem) product still comes out on top.
28 francoflier: The new seats might have made the list, but the previous generation hard shell no-recline torture devices they came up with are still flying around i
29 AirbusA6: Give me an SQ A380 over a 10Y NZ 777 any day!
30 klwright69: I took EY long haul several times. Nice inflight entertainment and the catering is a little better than average. Good flight attendants. But honestly,
31 ukoverlander: I think you just answered your own question. Last time I checked Mexico was an international flight from the USA.
32 sierra3tango: Very true the food's A1 good, but it ain't going to gain any traction here for obvious reasons
33 mixalakhs: Virgin Atlantic top 10 and not Air France. It is a joke.
34 alfa164: EK gained its reputation for an excellent product up front, but its economy cabin is mediocre... at best.
35 nicholasjet: But aren't most economy cabins mediocre. If they were all amazing why would people pay extra for premium economy or business or even first. It's a dif
36 JBLUA320: It says Virgin America's seat width is 19.7"... I've been on VX countless times and it's a nice product, but there is no way that seat is almost 20" w