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Norwegian Voted Europe’s Best Low-cost Airline  
User currently offlineg2scandinavia From Norway, joined Jun 2010, 535 posts, RR: 1
Posted (1 year 3 weeks 4 days 1 hour ago) and read 4505 times:

Norwegian has been voted Europe’s best low-cost carrier of the year by the renowned SkyTrax World Airline Awards. It is the passengers themselves who have evaluated over 200 airlines worldwide in what is described as the most prestigious award in the airline industry. Norwegian’s CEO Bjørn Kjos accepted the prize during Paris Air Show on Tuesday morning.

“This is a big and important recognition that I am very proud and humble about. I want to thank all our passengers who have given Norwegian such great references. I would also like to thank all the employees at Norwegian, who every day of the year do their utmost for our passengers. The title ‘Europe's best low-cost carrier’ is proof that brand new planes, innovative solutions, an expansive route network, good service on board and low fares are appreciated,” said Norwegian’s CEO Bjørn Kjos.

Skytrax World Airline Awards is the most prestigious and recognized accolade in the airline industry. Travellers from over 160 countries take part each year in the world’s largest airline passenger satisfaction survey to decide the award winners. Over 200 airlines are reviewed in the survey. Customers judge everything from the experience during check-in, boarding, seat comfort, to cleanliness in the cabin, food, drink, entertainment and service.


http://www.mynewsdesk.com/uk/norwegi...ope-s-best-low-cost-airline-877801

24 replies: All unread, jump to last
 
User currently offlineOA260 From Ireland, joined Nov 2006, 26796 posts, RR: 58
Reply 1, posted (1 year 3 weeks 4 days ago) and read 4467 times:

And on the flip side :

Passengers wail after flying Norwegian’s new long-haul routes

Low-fare carrier Norwegian Air is off to a bumpy start with its new long-haul routes to Bangkok and New York. Passengers have complained bitterly in local media that they were denied food, drink and even a blanket because they didn’t have a credit card to pay for what Norwegian considers “extras.”
Norwegian has long had a policy of accepting only credit card payment on board its flights and refusing cash. The problem is that not all their passengers have a credit card, or a card that functions outside their home area.
Newspaper Aftenposten earlier reported that a Thai passenger had to endure the 12-hour flight from Bangkok to Oslo with no food or water. She had neglected to order and pay for any meal or drink in advance, and when she tried to buy food or even a bottle of water on board, flight attendants refused her cash. Her Thailand-based credit card didn’t work on board the flight, so Norwegian’s cabin crew refused to sell her any food or drink.
On Monday came a report of a 16-year-old boy flying alone to visit his uncle in New York on Norwegian’s other new intercontinental route. He didn’t have a credit card either and thus couldn’t pay the USD 5 demanded by Norwegian’s flight attendants for the use of a blanket. His father, Lars Ditlevsen, told Aftenposten that it was cold in the cabin and his son had no sweater available. He had the USD 5 in cash, but it was refused in line with Norwegian’s “no cash” policy.

http://www.newsinenglish.no/2013/06/...g-norwegians-new-long-haul-routes/


User currently offlinesweair From Sweden, joined Nov 2011, 1811 posts, RR: 0
Reply 2, posted (1 year 3 weeks 4 days ago) and read 4450 times:

I often go with them to Spain, I have nothing to complain about really, takes me from A to B. Like a 4 hours bus ride really. With some luck certain times of the year the tickets are really cheap too. SK can be cheap too on the same route but they have less flights.

User currently offlineAquila3 From Italy, joined Nov 2010, 249 posts, RR: 0
Reply 3, posted (1 year 3 weeks 4 days ago) and read 4359 times:

Well, if the story of the water and blanket are true, I believe they went a little too far.
They might be looking for troubles, especially for US bound flights and UM on board. God forbid that somebody claims phisical diseases, not an unreasonable possiblity in a long flight.
Also I wonder if the credit card only is fully legal. I mean insn't is some countries their own currency a "legal tender" for any business? Probably not in Norway, (or in EU, for what that is worth) I see.
BTW, I do not know how much to trust these "best airlines" prizes. I believe recently AZ got that as the best one in Italy, to my surprise.

[Edited 2013-06-18 04:34:30]


chi vola vale chi vale vola chi non vola è un vile
User currently offlineBestWestern From Hong Kong, joined Sep 2000, 7062 posts, RR: 57
Reply 4, posted (1 year 3 weeks 4 days ago) and read 4317 times:

Quoting OA260 (Reply 1):
On Monday came a report of a 16-year-old boy flying alone to visit his uncle in New York on Norwegian’s other new intercontinental route. He didn’t have a credit card either and thus couldn’t pay the USD 5 demanded by Norwegian’s flight attendants for the use of a blanket. His father, Lars Ditlevsen, told Aftenposten that it was cold in the cabin and his son had no sweater available. He had the USD 5 in cash, but it was refused in line with Norwegian’s “no cash” policy

Bless, cold....

God love the pampered little boy....

Norway - that Arabian country with 40 Celsius degree year round heat!

What 16 year old european boy doesn't have a card of some sort...



The world is really getting smaller these days
User currently offlineOA260 From Ireland, joined Nov 2006, 26796 posts, RR: 58
Reply 5, posted (1 year 3 weeks 4 days ago) and read 4252 times:

Quoting Aquila3 (Reply 3):
Well, if the story of the water and blanket are true, I believe they went a little too far.

Indeed when you have a person who obviously does not have a credit card then common sense should prevail. What kind of crew would deny a 16 year old a blanket on a longhaul flight when he clearly had the cash to pay for it. There should be a policy for situations like this. Its not as if he was refusing to pay for the service.

All very well idiots making smart remarks but if it was them or their Families then there would be a totally different story Im sure. Always the way. Do people really have that lack of concern for people.


User currently offlineEagleboy From Niue, joined Dec 2009, 1791 posts, RR: 2
Reply 6, posted (1 year 3 weeks 4 days ago) and read 4205 times:
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Quoting g2scandinavia (Thread starter):
......the renowned SkyTrax World Airline Awards. It is the passengers themselves who have evaluated over 200 airlines worldwide in what is described as the most prestigious award in the airline industry.

While I have to say well done to Norwegian in this 'achievement' I think we all need to take the descrition of SkyTrax with a inch of salt.....their ratings are highy suspect. And in the case of a good mate of mind his star rating of 1 airline was edited after he posted.

Quoting BestWestern (Reply 4):
What 16 year old european boy doesn't have a card of some sort...

Neither of my 2 teenagers have credit cards....the older guy (19) has a ATM card but it is not a Visa Debit so would not work either.

I am not a great fan of the card only policy. I realise that it is good for the company in terms of revenue security. (And God nows I hate trying to organise change on a short flight) But having some channel to accept cash would allow NAS to access all avenues of ancilliary revenue onboard.


User currently offlineUALWN From Andorra, joined Jun 2009, 2731 posts, RR: 2
Reply 7, posted (1 year 3 weeks 4 days ago) and read 4134 times:

Quoting BestWestern (Reply 4):
What 16 year old european boy doesn't have a card of some sort...

My son?



AT7/111/146/Avro/CRJ/CR9/EMB/ERJ/E75/F50/100/L15/DC9/D10/M8X/717/727/737/747/757/767/777/AB6/310/319/320/321/330/340/380
User currently offlinechootie From Germany, joined May 2007, 286 posts, RR: 0
Reply 8, posted (1 year 3 weeks 3 days 23 hours ago) and read 4033 times:

Well I am most certain in the online booking, it is mentioned that Norweigan is a "Cashless" carrier.

People seem to buy what is cheap and then cry when things just do not pan out. Shame on the customer for not reading, and understaning the terms of contract and carriage.

FWIW...... try paying a little more with SK, LH, BA,AF,etc.... You will most likely have your blanket, water and 1 free bag.

Get a grip--Low price=Low/no extras.
        



chootie
User currently offlineBestWestern From Hong Kong, joined Sep 2000, 7062 posts, RR: 57
Reply 9, posted (1 year 3 weeks 3 days 19 hours ago) and read 3687 times:

Does daddy really have to ring the newspaper if little Jonnie doesn't get a blanket for a short hop across the Atlantic?

Quoting OA260 (Reply 5):
Indeed when you have a person who obviously does not have a credit card then common sense should prevail.

For many years, all US carriers are cashless for Americas flights, (not just domestic), so it is not a new concept. Norwegian is a modern LCC, so expect them to lead the way of change.

Norway, alongside iceland are the highest users of debit and credit cards globally. Norway is expected to be amongst the first cashless societies globally. A full 11% of the population are already cashless, and ATM withdrawal is down 25% in five years. Next door Sweden is a country were cash makes up only 3% of the economy.

Quoting Eagleboy (Reply 6):
I am not a great fan of the card only policy.

Cash only is the way airlines are going, mainly for cost saving reasons - the cost of cash handling, especially foreign currency, is astronomical. Norway has a highly developed EFTOS system, already with one card per capita.

Quoting OA260 (Reply 5):
All very well idiots making smart remarks but if it was them or their Families then there would be a totally different story Im sure. Always the way. Do people really have that lack of concern for people.

Well, I must be the idiot.....

[Edited 2013-06-18 09:28:48]


The world is really getting smaller these days
User currently offlines4popo From United States of America, joined Nov 2008, 261 posts, RR: 0
Reply 10, posted (1 year 3 weeks 3 days 16 hours ago) and read 3451 times:

All those individuals having problems with cash, could've simply asked a fellow passenger to purchase the drink, blanket, etc. for them on their credit card and then reimburse them with the cash in return.

I know I've done this for others in the past, and it's not a big deal.


User currently offlineOA260 From Ireland, joined Nov 2006, 26796 posts, RR: 58
Reply 11, posted (1 year 3 weeks 3 days 16 hours ago) and read 3368 times:

Quoting BestWestern (Reply 9):
Norway, alongside iceland are the highest users of debit and credit cards globally. Norway is expected to be amongst the first cashless societies globally. A full 11% of the population are already cashless, and ATM withdrawal is down 25% in five years. Next door Sweden is a country were cash makes up only 3% of the economy.

So they only carry passengers from those countries? What about BKK and other non Scandic countries they serve?


User currently offlineBestWestern From Hong Kong, joined Sep 2000, 7062 posts, RR: 57
Reply 12, posted (1 year 3 weeks 3 days 10 hours ago) and read 3117 times:

Quoting OA260 (Reply 11):
So they only carry passengers from those countries? What about BKK and other non Scandic countries they serve?

US airlines operate cashless services to poorer, far less developed destinations in Central and Latin America than either the United States or Thailand.

the CO part of UA from my understanding only accepts cash flying to China.

Quoting Aquila3 (Reply 3):
Also I wonder if the credit card only is fully legal

This was tested in US courts in 2011

http://www.economist.com/blogs/gulliver/2011/08/continental-airlines



The world is really getting smaller these days
User currently offlineCXfirst From Norway, joined Jan 2007, 3020 posts, RR: 1
Reply 13, posted (1 year 3 weeks 3 days 9 hours ago) and read 3084 times:

Quoting Aquila3 (Reply 3):
Well, if the story of the water and blanket are true, I believe they went a little too far.

To be fair, these are still early days of the operation, with new crew (including Hifly crew), they've come straight out of training and will be following the rules by the book. Things like this will sort themselves out.

Quoting chootie (Reply 8):
People seem to buy what is cheap and then cry when things just do not pan out. Shame on the customer for not reading, and understaning the terms of contract and carriage.

One of the Norwegian newspapers looked into the blanket case and contacted Norwegian. It turned out that nowhere in the terms of conditions did they mention that you had to use a CC. The t&cs were amended after that.

So, some would say that the passenger had a case for compensation. Norwegian did not allow him to use legal tender, even though there wasn't a section in the terms and conditions excluding it.

-CXfirst



From Norway, live in Australia
User currently offlineOA260 From Ireland, joined Nov 2006, 26796 posts, RR: 58
Reply 14, posted (1 year 3 weeks 3 days 4 hours ago) and read 2951 times:

Quoting BestWestern (Reply 12):
US airlines operate cashless services to poorer, far less developed destinations in Central and Latin America than either the United States or Thailand.

Which ones and what routes? Are they 10 hour flights ? A longhaul is very different then a 3-4 hour flight.

Quoting CXfirst (Reply 13):
One of the Norwegian newspapers looked into the blanket case and contacted Norwegian. It turned out that nowhere in the terms of conditions did they mention that you had to use a CC. The t&cs were amended after that.

Thats interesting. So the complaint was indeed justified if that was the case. They need to be emailing people after their reservation to advise of this or print it clearly on the ticket in important information.


User currently offlineplanewasted From Sweden, joined Jan 2008, 504 posts, RR: 0
Reply 15, posted (1 year 3 weeks 2 days 23 hours ago) and read 2774 times:

Well deserved. Norwegian is LCC as it should be. Cheap, not many thrills but still friendly and welcoming. I fly them a lot.

Quoting OA260 (Reply 1):
Newspaper Aftenposten earlier reported that a Thai passenger had to endure the 12-hour flight from Bangkok to Oslo with no food or water. She had neglected to order and pay for any meal or drink in advance, and when she tried to buy food or even a bottle of water on board, flight attendants refused her cash. Her Thailand-based credit card didn’t work on board the flight, so Norwegian’s cabin crew refused to sell her any food or drink.

Couldn't she just ask a fellow passenger to pay for the food with a credit card and give the cash to that person? I don't think many would refuse. Seems a lot easier than sitting 12 hours without water and then contacting a news paper.

Quoting OA260 (Reply 1):

On Monday came a report of a 16-year-old boy flying alone to visit his uncle in New York on Norwegian’s other new intercontinental route. He didn’t have a credit card either and thus couldn’t pay the USD 5 demanded by Norwegian’s flight attendants for the use of a blanket. His father, Lars Ditlevsen, told Aftenposten that it was cold in the cabin and his son had no sweater available. He had the USD 5 in cash, but it was refused in line with Norwegian’s “no cash” policy.

Same thing here, if I was seated next to that boy I would help with my credit card, other would to. But since its a kid maybe a FA should have helped by using their personal credit card or something.


User currently offlineBestWestern From Hong Kong, joined Sep 2000, 7062 posts, RR: 57
Reply 16, posted (1 year 3 weeks 1 day 8 hours ago) and read 2472 times:

Quoting OA260 (Reply 14):
Which ones and what routes? Are they 10 hour flights ? A longhaul is very different then a 3-4 hour flight.

On american airlines, all flights are cashless.

http://www.aa.com/i18n/travelInforma...duringFlight/dining/cashless.jsp#3


This is a bit older but gives you an idea of the overall usa picture.

http://www.bestfares.com/news.php?newsID=3054



The world is really getting smaller these days
User currently offlineVasu From United Kingdom, joined Apr 2005, 3849 posts, RR: 0
Reply 17, posted (1 year 3 weeks 18 hours ago) and read 2327 times:

Norwegian has become my favourite airline out of Gatwick - decent fares, WiFi and it seems more exotic than EZY and FR... yawn!

User currently offlineKiwiRob From New Zealand, joined Jun 2005, 7037 posts, RR: 3
Reply 18, posted (1 year 3 weeks 15 hours ago) and read 2230 times:

Quoting planewasted (Reply 15):

Couldn't she just ask a fellow passenger to pay for the food with a credit card and give the cash to that person?

Why should she?


User currently offlineCXfirst From Norway, joined Jan 2007, 3020 posts, RR: 1
Reply 19, posted (1 year 3 weeks 12 hours ago) and read 2139 times:

Quoting OA260 (Reply 14):
Thats interesting. So the complaint was indeed justified if that was the case. They need to be emailing people after their reservation to advise of this or print it clearly on the ticket in important information.

It's always been on their website, but was never on the T&C's sent with the confirmation e-mail.

Norwegian have reversed some of their thinking now. Water will be complementary (should really have been), and they are considering allowing cash transactions, but don't think it has been implemented yet. And, due to the lack of IFE as advertised (they say they were promised in-seat IFE by Hifly, but Hifly didn't deliver), they are allowing passengers to cancel their trips free of charge, and are contacting passengers to warn them about this. They previously allowed passengers to cancel due to them not getting the 787, but I believe that offer has expired.

-CXfirst



From Norway, live in Australia
User currently offlinesweair From Sweden, joined Nov 2011, 1811 posts, RR: 0
Reply 20, posted (1 year 3 weeks 3 hours ago) and read 2071 times:

Their first 788 is up for delivery at 27th of June, with IFE I guess? The livery looks horrible on the 787 IMO.

User currently offlineOA260 From Ireland, joined Nov 2006, 26796 posts, RR: 58
Reply 21, posted (1 year 3 weeks 3 hours ago) and read 2054 times:

Quoting CXfirst (Reply 19):
Norwegian have reversed some of their thinking now.

Yes seems common sense has kicked in !!

Norwegian airline backs down on water and cash policy

A Norwegian airline will now serve free water on long-haul flights following complaints that passengers were left without food, drinks and blankets for up to 12 hours.

The carrier has now decided to change its payment policy and will now accept cash on board, AFP reports. It will also provide water free of charge to all passengers.

http://www.telegraph.co.uk/travel/tr...down-on-water-and-cash-policy.html


User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19186 posts, RR: 52
Reply 22, posted (1 year 3 weeks 3 hours ago) and read 2027 times:

Quoting planewasted (Reply 15):
Norwegian is LCC as it should be

In terms of the quality of its product/service, yes (although I haven't yet flown them), but not in terms of financial performance (which suggests that people aren't sufficiently willing-to-pay enough for it): in the past 7 years, DY has had an average operating margin of 2.07%. In contrast, and over the same past 7 years, FR had an average margin of 14.47%, EZY 6.47% - and, in other countries/regions, WN 5.87%, WS 10.4%, G3 2.79%, G9 11.34%, AK 15.97%, and 5J 12.17%. While all these major LCCs, albeit of differing degrees of hybridisation, were clearly profitable on average over this 7-year period, DY clearly performed the worse - earning just over 2 cents in operating profit for every $1 in revenue. In contrast, AK was the best, earning nearly 16 cents in profit for every $1 in revenue. Clearly, then, while DY surely has an excellent product/service for LCCs, its financial performance isn't as good as other major LCCs worldwide. So, the contention that "Norwegian is LCC as it should be" clearly depends on how you look at it.

[Edited 2013-06-22 02:08:15]


"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineLN-KGL From Norway, joined Sep 1999, 1001 posts, RR: 4
Reply 23, posted (1 year 2 weeks 6 days 22 hours ago) and read 1887 times:

Pe@rson, I think you have not spotted that this award is based on what the customers (aka passengers) have experienced flying with Norwegian Air Shuttle. In other words it is the cost performance from a customers perspective, not an investors perspective as you Pe@rson look at.

User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19186 posts, RR: 52
Reply 24, posted (1 year 2 weeks 6 days 22 hours ago) and read 1883 times:

Quoting LN-KGL (Reply 23):
Pe@rson, I think you have not spotted that this award is based on what the customers (aka passengers) have experienced flying with Norwegian Air Shuttle. In other words it is the cost performance from a customers perspective, not an investors perspective as you Pe@rson look at.

Not a case of not spotting that. I opened with:

Quoting Pe@rson (Reply 22):
Quoting planewasted (Reply 15):
Norwegian is LCC as it should be

In terms of the quality of its product/service, yes

So I immediately acknowledged it from the customer's perspective. I then looked at whether this translated into good financial performance, so furthering it.



"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
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