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Skytrax: 2013 Awards  
User currently offlineQatarA340 From Qatar, joined May 2006, 1802 posts, RR: 6
Posted (1 year 1 month 6 days 17 hours ago) and read 23209 times:

Emirates! Congrats to EK, it also won best airline in the Middle East.

- best Economy seats -- Garuda Indonesia
- best LCC -- Air Asia
- best airline aliance -- OneWorld
- Best Cabin Staff -- Cathay Pacific
-- Best Europe Airline -- Turkish

Souce: Twitter: @phatsawat and a lot of other sources at the Paris Air Show


لا اله الا الله محمد رسول الله
83 replies: All unread, showing first 25:
 
User currently offlineAquila3 From Italy, joined Nov 2010, 251 posts, RR: 0
Reply 1, posted (1 year 1 month 6 days 16 hours ago) and read 22971 times:

Quoting QatarA340 (Thread starter):
- Best Europe Airline -- Turkish

Small OT /
I wonder why TK is an European airline. While I respect a lot the minority in Turkey that would like that, the majority (through their elected representatives) seems in these days take huge steps in other directions . As territory, Turkey, I believe (correct me if I'm wrong) seats by the most part in Asia. BTW, their competition with EK would make the contest more fun.
/end OT.

Then congrats to TK, a really wonderful airline to fly with, form the aircrafts to the really nice people that fly with them.



chi vola vale chi vale vola chi non vola è un vile
User currently offline777way From Pakistan, joined Dec 2005, 5716 posts, RR: 4
Reply 2, posted (1 year 1 month 6 days 16 hours ago) and read 22827 times:

Turkey is Eurasian like Cyprus, Russia and some Caucasus states, therefore it is European too, for Russia Europe ends in the middle of Ekaterinburg, its marked by a line.

User currently offlineFlyPIJets From United States of America, joined Oct 2003, 871 posts, RR: 3
Reply 3, posted (1 year 1 month 6 days 14 hours ago) and read 22351 times:

Quoting QatarA340 (Thread starter):
Souce: Twitter: @phatsawat and a lot of other sources at the Paris Air Show

wut? What is this about?

In other news... who is the best person in the world? ... ME

Source: my mom and a lot of other friends of mine



DC-8, DC-9, DC-10, F28, 717, 727, 737, 747, 757, 767, IL-62, L-1011, MD-82/83, YS-11, DHC-8, PA-28-161, ERJ 135/145, E-1
User currently offlineMiami From United States of America, joined Sep 2012, 907 posts, RR: 42
Reply 4, posted (1 year 1 month 6 days 14 hours ago) and read 22198 times:
Support Airliners.net - become a First Class Member!

Quoting QatarA340 (Thread starter):


QR won best business class



Aviation is proof that given, the will, we have the capacity to achieve the impossible. - Eddie Rickenbacker
User currently offlineBirdwatching From Germany, joined Sep 2003, 3808 posts, RR: 51
Reply 5, posted (1 year 1 month 6 days 13 hours ago) and read 21777 times:

Hey, seriously? SKYTRAX? This is a highly questionable source.

Skytrax awards are bought by the airlines, this has been known for a long time. I would have thought the users of Airliners.net knew this and would refrain from posting threads like this.

Soren   



All the things you probably hate about travelling are warm reminders that I'm home
User currently offlineFlyPIJets From United States of America, joined Oct 2003, 871 posts, RR: 3
Reply 6, posted (1 year 1 month 6 days 13 hours ago) and read 21698 times:

I'm very serious...

How is Skytrak helping me if I need to get from NRT to SYD? Am I really going to go through Dubai to get there? No

Not a single airline-served city pair is served by enough airlines to be able to fairly rate any airline as the world's best. Skytrak is useless, as is all of their ilk. Except for PR types, they love it.


Seriously though - next time you book a flight - let a.net know how valuable Skytrak was in your decision making.



DC-8, DC-9, DC-10, F28, 717, 727, 737, 747, 757, 767, IL-62, L-1011, MD-82/83, YS-11, DHC-8, PA-28-161, ERJ 135/145, E-1
User currently offlineb2319 From China, joined Jan 2013, 145 posts, RR: 0
Reply 7, posted (1 year 1 month 6 days 13 hours ago) and read 21650 times:

Quoting Birdwatching (Reply 8):
Skytrax awards are bought by the airlines, this has been known for a long time. I would have thought the users of Airliners.net knew this and would refrain from posting threads like this.

Indeed. I believe the only 'one star' airline is Air Koryo. Now, honestly, how many of us here would not want to fly Air Koryo? Possibly the best fleet, though banned from most international routes (well, China) from the start of the year.....

Definitely the prettiest flight attendants.....  

Regards

B-2319


User currently offlineLAXintl From United States of America, joined May 2000, 24820 posts, RR: 46
Reply 8, posted (1 year 1 month 6 days 12 hours ago) and read 21528 times:

Quoting Aquila3 (Reply 1):
I wonder why TK is an European airline.

Lets see.

IATA defines Turkey in "Europe"
ICAO defines Turkey in "Southern Europe"
TK is a member Association of European Airlines for some 50-years
Turkey is a member of dozens of European organizations including Council of Europe, European Free Trade Association, customs union with EU, Organization for Security and Cooperation in Europe, etc...



From the desert to the sea, to all of Southern California
User currently offlineHELyes From Finland, joined Oct 2010, 893 posts, RR: 1
Reply 9, posted (1 year 1 month 6 days 12 hours ago) and read 21503 times:

Quoting Birdwatching (Reply 8):

Skytrax awards are bought by the airlines, this has been known for a long time

Yes I have heard this conspiracy theory but never seen any proof, that would be a major scandal in the business. All airlines bought their awards? Is there some kind of of secret auction?


User currently offlineinfinit From Singapore, joined Jul 2008, 540 posts, RR: 1
Reply 10, posted (1 year 1 month 6 days 12 hours ago) and read 21479 times:

This gets my vote for most tragic thread of the year.

airliners.net users taking Skytrax seriously is like academics getting their information from wikipedia

Come on guys, please tell me you know better than this...


User currently offlinemayor From United States of America, joined Mar 2008, 10347 posts, RR: 14
Reply 11, posted (1 year 1 month 6 days 12 hours ago) and read 21478 times:

Quoting stlgph (Reply 5):
presented by Skytrax at the 2013 World Airline Awards.

This pretty well explains the awards. Even if the U.S. legacies were up there, it wouldn't make much difference because SKYTRAX pretty well ignores them.



"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
User currently offlinegarpd From UK - Scotland, joined Aug 2005, 2614 posts, RR: 4
Reply 12, posted (1 year 1 month 6 days 12 hours ago) and read 21380 times:

EK, king of the super squeezed Y cabin, bad food and poor customer service keys "Worlds best airline"?

PAh, shows you how much SKYTRAX get's it wrong.

BA may not be perfect, but I rate them above EK any day.



arpdesign.wordpress.com
User currently offlineb2319 From China, joined Jan 2013, 145 posts, RR: 0
Reply 13, posted (1 year 1 month 6 days 12 hours ago) and read 21307 times:

Quoting Aquila3 (Reply 1):
I wonder why TK is an European airline.

I wonder why Israel's football clubs play under UEFA regulations, yet are in no way European..... (Actually, I know the reason.....  )

If TK's headquarters are west of the Bosphorus in Istanbul, then, for me, the company can safely claim to be European.....

Regards

B-2319


User currently offlineQatarA340 From Qatar, joined May 2006, 1802 posts, RR: 6
Reply 14, posted (1 year 1 month 6 days 12 hours ago) and read 21259 times:

Quoting FlyPIJets (Reply 3):
wut? What is this about?

In other news... who is the best person in the world? ... ME

Source: my mom and a lot of other friends of mine

'What' is spelled what not wut. Get a dictionary.

What is this about? Airplanes.

And I got the news live as it happened; ie. there were no available sources other than twitter from people who witnessed the occasion.

Quoting Birdwatching (Reply 8):
Skytrax awards are bought by the airlines, this has been known for a long time. I would have thought the users of Airliners.net knew this and would refrain from posting threads like this.

Skytrax is only a big failure only if you had a disspointed flight with the 'top' airline in that category. Its all relative to one's experience.



لا اله الا الله محمد رسول الله
User currently offlineb2319 From China, joined Jan 2013, 145 posts, RR: 0
Reply 15, posted (1 year 1 month 6 days 12 hours ago) and read 21207 times:

Quoting garpd (Reply 15):
BA may not be perfect, but I rate them above EK any day.

I respectfully disagree. My typical response, to the question, on long haul; "Can I have another beer?"

BA- "Why do you want another beer?"
EK- "Here you go, sir!"

Asides the A330s & A340s, Emirates' entertainment system pisses on BA's in Y. (And, yes, I have flown BA's 77W PVG-LHR-PVG)

Food.....well, there were some reasons I left the UK for good......  

Is EK the 'Best Airline in the World?'

Certainly not!

Regards

B-2319


User currently offlineBestWestern From Hong Kong, joined Sep 2000, 7081 posts, RR: 57
Reply 16, posted (1 year 1 month 6 days 11 hours ago) and read 20515 times:

Skytrax has it's issues, but it has worked wonders on getting Chinese carriers to focus on quality. And it is making a difference.

I know for certain that a certain three star Chinese carrier has bought Skytrax consultancy for a number of years, and has rightfully remained a three star carrier.

So, to be fair, it isn't just about buying results.



The world is really getting smaller these days
User currently offlinen729pa From UK - England, joined Jan 2011, 390 posts, RR: 0
Reply 17, posted (1 year 1 month 6 days 11 hours ago) and read 20398 times:

Quoting infinit (Reply 10):
This gets my vote for most tragic thread of the year.

airliners.net users taking Skytrax seriously is like academics getting their information from wikipedia

Come on guys, please tell me you know better than this...

I vote for that too....better watch it though, if we get four votes this could get "The Best Thread of the Year Award 2013"


For those of you who don't know where to find Turkey.....


Turkey can be found in the fresh meat aisle, between the chicken and the duck!


User currently offlinesw733 From United States of America, joined Feb 2004, 6299 posts, RR: 9
Reply 18, posted (1 year 1 month 6 days 11 hours ago) and read 20328 times:

Quoting Aquila3 (Reply 1):
I wonder why TK is an European airline
Quoting LAXintl (Reply 8):
Lets see.

IATA defines Turkey in "Europe"
ICAO defines Turkey in "Southern Europe"
TK is a member Association of European Airlines for some 50-years
Turkey is a member of dozens of European organizations including Council of Europe, European Free Trade Association, customs union with EU, Organization for Security and Cooperation in Europe, etc...
Quoting b2319 (Reply 13):
If TK's headquarters are west of the Bosphorus in Istanbul, then, for me, the company can safely claim to be European.....

I could be wrong, but I was under the assumption that TK Headquarters was at IST airport, meaning both HQ and largest operations (by far) are both in Europe.


User currently offlineDrmlnr1 From United States of America, joined Jun 2011, 84 posts, RR: 0
Reply 19, posted (1 year 1 month 6 days 10 hours ago) and read 19327 times:

Surprisd that no one is mentioning that OW the smallest alliance is the best!!! I thought that *a would get it, but I guess this proves that bigger isn't always better. Congrats OW!!


Flying is relaxing!
User currently offlineflyingthe757 From UK - England, joined Mar 2013, 233 posts, RR: 0
Reply 20, posted (1 year 1 month 6 days 10 hours ago) and read 19056 times:
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Quoting b2319 (Reply 15):

In all my flights on BA, I have never once heard that response when asking for another drink??


User currently offlinesw733 From United States of America, joined Feb 2004, 6299 posts, RR: 9
Reply 21, posted (1 year 1 month 6 days 10 hours ago) and read 18951 times:

Quoting flyingthe757 (Reply 20):
In all my flights on BA, I have never once heard that response when asking for another drink??

Yeah same here. And I fly BA quite often (considering I don't live in the UK or even Europe).


User currently offlineMaverickM11 From United States of America, joined Apr 2000, 17335 posts, RR: 46
Reply 22, posted (1 year 1 month 6 days 10 hours ago) and read 18683 times:

Quoting b2319 (Reply 15):
I respectfully disagree. My typical response, to the question, on long haul; "Can I have another beer?"

BA- "Why do you want another beer?"

I think everyone is rightly calling BS. I have never, in my life, on any carrier, in any class, heard anything like this.

Quoting Drmlnr1 (Reply 19):
Surprisd that no one is mentioning that OW the smallest alliance is the best!!! I thought that *a would get it, but I guess this proves that bigger isn't always better. Congrats OW!!

How is the quality of an alliance determined? I'd nominate oneworld as alliance most likely to collapse first in today's market: minimal cooperation between QF/CX/AA, EK blowing up the QF/BA partnership, and minimal connectivity to AB, who is in a state of flux to say the least.



E pur si muove -Galileo
User currently offlineflyingthe757 From UK - England, joined Mar 2013, 233 posts, RR: 0
Reply 23, posted (1 year 1 month 6 days 10 hours ago) and read 18181 times:
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Quoting MaverickM11 (Reply 22):

How is the quality of an alliance determined? I'd nominate oneworld as alliance most likely to collapse first in today's market: minimal cooperation between QF/CX/AA, EK blowing up the QF/BA partnership, and minimal connectivity to AB, who is in a state of flux to say the least.

----------------------------------

QF have agreements with AA

AA BA IB joint business,

BA/JL joint business

BA/CX coop

oneworld global support centres in major hubs saving money and helping assist customers with transfers

Co-location and joint handling at major stations

Airline integrations due shortly AA/US and LAN/TAM

New aircraft and cabins across all airlines

New members QR UL


User currently offlineMaverickM11 From United States of America, joined Apr 2000, 17335 posts, RR: 46
Reply 24, posted (1 year 1 month 6 days 9 hours ago) and read 18135 times:

Quoting flyingthe757 (Reply 23):
QF have agreements with AA

AA BA IB joint business,

BA/JL joint business

BA/CX coop

oneworld global support centres in major hubs saving money and helping assist customers with transfers

Co-location and joint handling at major stations

Airline integrations due shortly AA/US and LAN/TAM

New aircraft and cabins across all airlines

New members QR UL

Skyteam and Star do that too  



E pur si muove -Galileo
User currently offlineHH65MAN From Australia, joined Feb 2013, 95 posts, RR: 0
Reply 25, posted (1 year 1 month 6 days 9 hours ago) and read 18588 times:
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Awesome thread, .......great entertainment.......   

User currently offlineLAXintl From United States of America, joined May 2000, 24820 posts, RR: 46
Reply 26, posted (1 year 1 month 6 days 9 hours ago) and read 18503 times:

Quoting sw733 (Reply 18):
I could be wrong, but I was under the assumption that TK Headquarters was at IST airport, meaning both HQ and largest operations (by far) are both in Europe.

  

And speaking of TK their awards this year are:

Best Airline in Europe for 3rd year running.
Best Airline in Southern Europe
Best Business Class Catering



From the desert to the sea, to all of Southern California
User currently offlineFlyPIJets From United States of America, joined Oct 2003, 871 posts, RR: 3
Reply 27, posted (1 year 1 month 6 days 9 hours ago) and read 17989 times:

Quoting HH65MAN (Reply 25):
Awesome thread, .......great entertainment.......   

no kidding, right!?!

Best Airline salt and pepper shakers in business class...

Best Airline hq'd in a county located on two or more continents...

Best Airline with money willing to pay us for the right to use our logo and say we said they were best airline in...

(with all of the above your airline could be recognized as "best")



DC-8, DC-9, DC-10, F28, 717, 727, 737, 747, 757, 767, IL-62, L-1011, MD-82/83, YS-11, DHC-8, PA-28-161, ERJ 135/145, E-1
User currently offlineNorthstar80 From United States of America, joined Nov 2009, 212 posts, RR: 0
Reply 28, posted (1 year 1 month 6 days 9 hours ago) and read 17897 times:

Quoting Aquila3 (Reply 1):
I wonder why TK is an European airline

Oh boy. With such an interesting thread, and so much to read and discuss about, this is probably the single most subject not to discuss here. And your following sentences - not here please.



You have to have your heart in the business and the business in your heart. -Thomas J Watson
User currently offlineflyingthe757 From UK - England, joined Mar 2013, 233 posts, RR: 0
Reply 29, posted (1 year 1 month 6 days 9 hours ago) and read 17771 times:
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Quoting MaverickM11 (Reply 24):
Skyteam and Star do that too  

So makes you think oneworld would collapse first over the other 2?


User currently offlinezippyjet From United States of America, joined Sep 2001, 5478 posts, RR: 13
Reply 30, posted (1 year 1 month 6 days 7 hours ago) and read 16049 times:

What happened to stalwarts such as Virgin Atlantic and Singapore? They used to run away with the top honors.


I'm Zippyjet & I approve of this message!
User currently offlinemotorhussy From New Zealand, joined Mar 2000, 3135 posts, RR: 9
Reply 31, posted (1 year 1 month 6 days 7 hours ago) and read 15803 times:

If I had to fly a 10hr leg in Y on the airline of my choice, the answer for me would be SQ.

If I had to fly a 10hr leg in Y+ on the airline of my choice, the answer for me would be VA.

If I had to fly a 10hr leg in J on the airline of my choice, the answer for me would be SQ.

If I had to fly a 10hr leg in F on the airline of my choice, the answer for me would be SQ.

So overall, for me, the best airline in the world is Singapore Airlines.

Of course there are many, many, airlines I haven't flown and this is very subjective but NZ, CX, VA, QF are up there as well.



come visit the south pacific
User currently offlinejumpjets From United Kingdom, joined Apr 2012, 790 posts, RR: 0
Reply 32, posted (1 year 1 month 6 days 6 hours ago) and read 15490 times:

Quoting b2319 (Reply 15):
BA- "Why do you want another beer?"

Maybe the FA thought you'd had enough already and were showing signs of being tired and emotional [= a bit drunk].

In my experience on BA long haul if I ask for a gin and tonic [as I usually do] I invariably get given two miniatures of gin as a starter for ten.


User currently offlineSCL767 From Chile, joined Feb 2006, 8751 posts, RR: 5
Reply 33, posted (1 year 1 month 6 days 6 hours ago) and read 15139 times:
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Quoting QatarA340 (Thread starter):

Best South American Airline -- LAN Airlines  


User currently offlineb2319 From China, joined Jan 2013, 145 posts, RR: 0
Reply 34, posted (1 year 1 month 6 days 4 hours ago) and read 13616 times:

Quoting jumpjets (Reply 32):
Maybe the FA thought you'd had enough already and were showing signs of being tired and emotional [= a bit drunk].

In my experience on BA long haul if I ask for a gin and tonic [as I usually do] I invariably get given two miniatures of gin as a starter for ten.

You are welcome to speculate, in this case such speculation is widely inaccurate. My speculation is the time of the requests was possibly a weird one; 0300 versus departure time, cannot sleep....... Also, at this time, where I have flown BA long haul, crew invariably don't want to do so much, understandingly..... Now, that's a behaviour of crew from many but the very best of airlines.

Regards

B-2319


User currently offlineq120 From Canada, joined Aug 2008, 278 posts, RR: 0
Reply 35, posted (1 year 1 month 6 days 4 hours ago) and read 13487 times:

Quoting FlyPIJets (Reply 3):
wut? What is this about?

In other news... who is the best person in the world? ... ME

Source: my mom and a lot of other friends of mine

this was great! made me laugh...



However beautiful the strategy, you should occasionally look at the results
User currently offlineq120 From Canada, joined Aug 2008, 278 posts, RR: 0
Reply 36, posted (1 year 1 month 6 days 4 hours ago) and read 13353 times:

Quoting n729pa (Reply 17):
This gets my vote for most tragic thread of the year.

airliners.net users taking Skytrax seriously is like academics getting their information from wikipedia

Come on guys, please tell me you know better than this...

this is why I started to back away from this site.... because people "think" they know everything!
Occasionally I post if its worth it.. like now.

Skytrax is a bought award. As much as people want to believe it is not... Just like the Canada's top 50 managed companies award, bs.



However beautiful the strategy, you should occasionally look at the results
User currently offlinehz747300 From Hong Kong, joined Mar 2004, 1656 posts, RR: 1
Reply 37, posted (1 year 1 month 6 days 4 hours ago) and read 12898 times:
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I would have thought Saudia would have bought the top spot  

What is the 'best' airline in America?



Keep on truckin'...
User currently offlinebrilondon From Canada, joined Aug 2005, 4116 posts, RR: 1
Reply 38, posted (1 year 1 month 6 days 3 hours ago) and read 12364 times:

Quoting FlyPIJets (Reply 3):
wut? What is this about?

In other news... who is the best person in the world? ... ME

Source: my mom and a lot of other friends of mine

My grandma always told me I was good looking...there for my vote goes to me, now if I can two other people to agree I will be the best person in the world; Skytrax is not credible IMO.

Quoting jumpjets (Reply 32):
In my experience on BA long haul if I ask for a gin and tonic [as I usually do] I invariably get given two miniatures of gin as a starter for ten.

I don't like having to sit backwards in business looking at the stranger beside me. I get that BA is generally thought to be good but I just don't see it. Their food is blech for airline food and I would rather eat at a pub rather than on an airplane when I am flying from England.

Quoting hz747300 (Reply 37):
What is the 'best' airline in America?

WS perhaps, or if you are only limiting it to the United States I would definatly give it to HA.



Rush for ever; Yankees all the way!!
User currently offlinesierra3tango From United Arab Emirates, joined Mar 2013, 290 posts, RR: 0
Reply 39, posted (1 year 1 month 6 days ago) and read 10253 times:

EK .....what a joke

Living within an hour's drive of DXB and flying somewhere most weeks its not on my no fly list , but its near last on my preferred airlines list. Sometimes its too difficult to avoid it (like DXB/ LOS) but where there's a choice it comes last in consideration

SQ gets my vote in any class


User currently offlineflyenthu From United States of America, joined Dec 2012, 312 posts, RR: 0
Reply 40, posted (1 year 1 month 6 days ago) and read 9980 times:
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Why so much rhetoric? Some skepticism is fine but I think that the results are largely accurate. If you are saying that the ratings are bought by the airlines or that the results are inaccurate, then are you essentially saying that the survey input from 18.2 million people from 160 countries is bogus and unreliable. I find that hard to fathom.

User currently offlineflyingthe757 From UK - England, joined Mar 2013, 233 posts, RR: 0
Reply 41, posted (1 year 1 month 5 days 23 hours ago) and read 9660 times:
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Quoting b2319 (Reply 34):

That puts into into much more easier to understand context then your first post which made out everytime you asked on a BA flight you got that response. Could the crew member maybe be surprised someone wants a beer at 0300. What time was the flight due to land? How long had it been in the air?


User currently offlineOzGlobal From France, joined Nov 2004, 2711 posts, RR: 4
Reply 42, posted (1 year 1 month 5 days 22 hours ago) and read 8442 times:

Quoting 777way (Reply 7):
Quoting FlyPIJets (Reply 6):
Besides what good is being the "worlds best airline" if you need to get from JFK to LAX and that airline doesn't serve the route.

Are ypu serious?

My thoughts exaclty. If you want to know the best North American carrier, they have a category for that. So use it. This is not a valid criticism of the ratings. If you want an Asian carrier, use that category.

If however you want to know who did the best OVERALL job in the global market, there is a category for that.

Quoting HELyes (Reply 12):
Quoting Birdwatching (Reply 8):

Skytrax awards are bought by the airlines, this has been known for a long time

Yes I have heard this conspiracy theory but never seen any proof, that would be a major scandal in the business. All airlines bought their awards? Is there some kind of of secret auction?

Fully agree. This is the most "known" conspiracy with the most secret "proof", I have ever heard of. I have completed Skytrax report forms and find them quite detailed. 18 million sample size is not bad either. Finally, I find their ratings not greatly different from my average



When all's said and done, there'll be more said than done.
User currently offlineaviasian From Singapore, joined Jan 2001, 1486 posts, RR: 15
Reply 43, posted (1 year 1 month 5 days 21 hours ago) and read 8174 times:

BA's inflight service was absolutely superb when I flew them from Hong Kong to London ... and yes, alcoholic beverages were flowing freely. Perhaps it is how one requested (or demanded) for the beverage.

EK the best airline - seriously? Not based on my Bangkok-Dubai-Houston-Dubai-Bangkok and Bangkok-Dubai-Beirut and Casablanca-Dubai-Singapore flights earlier this year. 10-seats in a row on a B777-300ER is surely not going to get my vote for Best Airline, and surely not for the indifferent attitude of what seems like rather disgruntled cabin crew members.

Qatar Airways is quite good and her international complement of cabin attendants appears to be very well trained. The crew members from the Philippines excel in offering great service ... but those from PR of China appear to have left their smiles in the freezer at home (based on many flights in the last two years).

KC Sim


User currently offline1400mph From United Kingdom, joined Jan 2013, 700 posts, RR: 0
Reply 44, posted (1 year 1 month 5 days 21 hours ago) and read 7863 times:

Most of these airlines are the usual suspects and do have exceptional levels in standard for both their hard and soft product.

However, I think it is worth remembering that airlines around the world play a game of balance and tailor what they offer depending on what is expected (market economics versus demand) and physical constraints.

BA is a good example of this....

Quoting brilondon (Reply 38):
I don't like having to sit backwards in business looking at the stranger beside me.

With respect.... 'you'..... don't..... 'have' ......to ! You have more choice of airline out of LHR (especially premium seating) than most other airports in the world.

Why ? Because there is such premium demand at the airport.

For this reason BA (partly due to physical airport restraints granted) are in the 'enviable' position of needing to configure as many business class seats into their long-haul fleet as is possible.

Pushing the boundaries in this way with the 'rearward' facing seat (which I find perfectly acceptable) offers maximum financial reward for the airline. You cannot deny that BA business class is financially a huge success.

Management will not turn away 'guaranteed' high yielding custom or lose more custom than they gain simply because some don't like a certain concept.

People that fly on a regular basis from London to a variety of destinations (that's the important thing) who are not exactly slumming it in BA business or first are not going to turn their backs on the benefits accrued from BA's loyalty schemes.

To sum up - those that fly BA Club World that don't particularly like the rearward facing seat still fly Club World because the overall advantages are superior to other airlines with a better (on board) product.

Horses for courses.

Just because a plumber can mend your washing machine, it doesn't follow that he can mend your car as well.

In other words what works for one airline at their base would not work for another airline at theirs !

What is that well used phrase on a.net.......'comparing apples to oranges'

For example you may be able to fly from LHR to HKG on EK but are you willing to swap a non-stop flight for a change in DXB simply because there are more movies on offer or a better quality of champagne ? If price is your overriding consideration then probably you will...... otherwise probably not. LHR as is abundantly clear provides both class of passenger in the bucket load.

All airlines are based in different circumstances but their common goal is to adapt to those circumstances (which are also often changing) to maximize profits.

Maybe not in times past but certainly in the past decade nobody be they fan or critic could accuse BA of not doing this.


User currently offlineCaliAtenza From United States of America, joined Dec 2006, 1545 posts, RR: 0
Reply 45, posted (1 year 1 month 5 days 21 hours ago) and read 7793 times:

Quoting aviasian (Reply 43):

EK the best airline - seriously? Not based on my Bangkok-Dubai-Houston-Dubai-Bangkok and Bangkok-Dubai-Beirut and Casablanca-Dubai-Singapore flights earlier this year. 10-seats in a row on a B777-300ER is surely not going to get my vote for Best Airline, and surely not for the indifferent attitude of what seems like rather disgruntled cabin crew members.

you know i have always had great crews with EK on every flight ive been on. Granted the last time i flew EK was 2011, so things may have changed by now. One thing is for sure, the A330s need a cabin refreshment pronto...the economy blows...


User currently offlineDexSwart From South Africa, joined Aug 2012, 408 posts, RR: 0
Reply 46, posted (1 year 1 month 5 days 20 hours ago) and read 7612 times:

Quoting Birdwatching (Reply 5):
Skytrax awards are bought by the airlines, this has been known for a long time. I would have thought the users of Airliners.net knew this and would refrain from posting threads like this.

If that is truly the case, then surely SA would have much better things to spend their money on?

By the way, if SA take out Best Airline to Africa again, I'm pretty sure that has to be some sort of record? Surely?

QF is only 10th which is a shame. I really love QF, ever since I was little I used to imagine flying on them. Now that I do, I must say, they lived up to so many of my 5 year old dreams.



Durban. Melbourne. Denver.
User currently offlineTheAviator380 From UK - England, joined Feb 2013, 385 posts, RR: 0
Reply 47, posted (1 year 1 month 5 days 20 hours ago) and read 7233 times:

I have flown on BA and EK both....My honest and unbiased opinion is > BA is no way even near to EK when it comes to IFE, Food, Customer service and comfort.

Here is recent experience.

BA -

1. My seat was changed without even asking me, was given boarding pass stating window seat, was called at departure gate, lady asked for my boarding pass and changed my seat without even taking my permission or without even asking me. She straightaway said you seating on this seat now..I was furious,,,most of the people would.

2. People were struggling to fit their luggage in overhead bins and what FA’s were doing ? watching their struggle. Excellent customer service isn’t it?

3. I have flown on EK, 9W, Bmi (previously) AI in Y cabin, every time when I asked about my coat, FA’s have taken it for me and kept it securely in the coat storage area with a big smile and cheerful attitude. In BA when I asked male FA, what answer I got > ‘’you can keep your coat in overhead bin’’ may be he thought it’s not good answer, he took my coat and started putting in overhead bin which was 5 row back,,after I asked him politely that ‘please can you put it where my cabin luggage is (there is space for coat in that overhead bin) answer I got > ‘’your coat, bags and you all going to Terminal 5’’….how pathetic is that??

4. BA entertainment is ancient, no point in even comparing against many carries out there.

EK-

I have flown with them atleast 8 long hauls now...every single time they were fantastic.

These are my findings, obviously different people come across different things but I thought to share my experience so far.


User currently offlinesierra3tango From United Arab Emirates, joined Mar 2013, 290 posts, RR: 0
Reply 48, posted (1 year 1 month 5 days 19 hours ago) and read 6881 times:

Quoting TheAviator380 (Reply 47):
EK-

I have flown with them atleast 8 long hauls now...every single time they were fantastic.

You wouldn't think that if it was your local airline just down the road & you sometimes had to fly them

Admittedly the IFE is very good & you get a good baggage allowance but that's about it. One minor example
is they can't serve you a drink (of whatever nature) at the same time as serving you the food. Its not that they
don't attempt to, it just doesn't work, its not new it been the same since I first flew them in 1997. Even GF can
manage that & always have.


User currently offline1400mph From United Kingdom, joined Jan 2013, 700 posts, RR: 0
Reply 49, posted (1 year 1 month 5 days 19 hours ago) and read 6729 times:

Quoting TheAviator380 (Reply 47):
I have flown on BA and EK both....My honest and unbiased opinion is > BA is no way even near to EK when it comes to IFE, Food, Customer service and comfort.

Being able to offer non-stop... .'service'.... is a massive attraction when deciding which airline to fly with and is most certainly a customer ...'service'....criterion. If not the most important criterion.

When comparing EK to BA you must remember that there is only one route on which EK can provide a non-stop service and that is LHR-DXB. BA's hard and soft products are easily good enough to attract custom when also considering the non-stop customer service criterion.

You may argue that for many it is not a criterion but for BA's 'bread and butter clientele' it is and capacity offering going east is tailored precisely to match their demand. Sufficient demand from people that value non-stop is there otherwise BA would not be deploying the worlds largest passenger jet (with triple digit premium seating) to HKG etc.

BA and others around the world have undoubtedly lost custom to the Persian gulf carriers that previously had no other choice but from their main bases this has predominantly been lower yielding traffic.

The misfortunate fate of your coat and criticism of BA's in-flight entertainment whilst fascinating are simply hearsay when discussing long established airlines that carry tens of millions of people per annum.

No airline will ever please everyone. I myself for example having transitted through DXB on several occasions and have vowed never to put myself through the ordeal again. That though is just my personal experience.


User currently offlineTheAviator380 From UK - England, joined Feb 2013, 385 posts, RR: 0
Reply 50, posted (1 year 1 month 5 days 19 hours ago) and read 6477 times:

Quoting sierra3tango (Reply 48):

You can ask for more drinks while having food isn't it ? I have not seen food and drinks served togather...every time on different airliners, drinks get served first followed by the food, that's common practice isn't it? am I missing something?


User currently offlineTheAviator380 From UK - England, joined Feb 2013, 385 posts, RR: 0
Reply 51, posted (1 year 1 month 5 days 19 hours ago) and read 6390 times:

Quoting 1400mph (Reply 49):

I agree your last point that no Airline can satisfy all customers but when ever I read reviews about different airlines, I don't see that many positives about BA long-haul compared to some other airlines out there.

Just as a curiosity if you don't mind answering.. would you prefer BA or EK doing only LHR-DXB ? (assuming ticket price is round about same ! )


User currently offlineflythere From Hong Kong, joined May 2010, 438 posts, RR: 0
Reply 52, posted (1 year 1 month 5 days 19 hours ago) and read 6211 times:

It's hard to believe in a 3-4-3 configured onboard 777 can win the best airline out there..... UNBELIEVABLE      

User currently offlinesierra3tango From United Arab Emirates, joined Mar 2013, 290 posts, RR: 0
Reply 53, posted (1 year 1 month 5 days 18 hours ago) and read 6043 times:

Quoting TheAviator380 (Reply 50):
You can ask for more drinks while having food isn't it ? I have not seen food and drinks served togather...every time on different airliners, drinks get served first followed by the food, that's common practice isn't it? am I missing something?

Not going to get buried in this just one its one example of loads

Well all airlines (don't know about NA airlines, haven't flown one since PA / TWA in Africa in the 70's) puts a glass or whatever on your food tray from which one is left to assume there is going to be some fluid of some sort to be put in there for you to drink (even Saudia do this). My point is with almost every airline I have flown with, the glass is filled with fluid roughly at the time you receive your food (maybe a few minutes later). The exception to this rule is EK, the fluid turns up maybe 20 mins after you receive your food and as I say its nothing new


User currently offline1400mph From United Kingdom, joined Jan 2013, 700 posts, RR: 0
Reply 54, posted (1 year 1 month 5 days 18 hours ago) and read 5864 times:

Quoting TheAviator380 (Reply 51):
Just as a curiosity if you don't mind answering.. would you prefer BA or EK doing only LHR-DXB ? (assuming ticket price is round about same ! )

In the premium cabins I would be equally happy on either airline. I would choose BA for my benefits though.

In economy considering BA's current equipment I would choose EK. That is not going to cause sleepless nights for BA management though is it.


User currently offlineeljas From Singapore, joined Mar 2013, 36 posts, RR: 0
Reply 55, posted (1 year 1 month 5 days 18 hours ago) and read 5710 times:

Quoting brilondon (Reply 38):
I don't like having to sit backwards in business looking at the stranger beside me.

I don't understand the problem people have with the backwards seats... Anyway, if you don't want to face backwards, pick a forward facing seat at check in...

If you don't want to be staring at a stranger, put up the screen!! Back facing window seats on BA J I find to be one of the most private J seats out there...

On the subject of EK, I flew them once LHR-DXB-SIN in Y. Possibly the worst flight I've ever taken (except FR), with cramped seats, indifferent service and bad food. Granted IFE seemed good, but I never really use IFE anyway.

Since then I always pay a bit more to go non-stop with BA or SQ.

May try QR when they're in OW, a colleague of mine recently used them for SIN-DOH-MAN and was very impressed, saying they were much better than EK.


User currently offlineflyforever From Italy, joined Aug 2005, 64 posts, RR: 0
Reply 56, posted (1 year 1 month 5 days 17 hours ago) and read 4959 times:

Conspirancy or not, I'm going to fly for the first time in both Emirates and Qantas next September. I know a flight won't tell me if I flew the best airlines in the world but, since I've takne different flights in Europe, for sure I'll have a good comparison.

Let's see and wait!!!


User currently offlineb2319 From China, joined Jan 2013, 145 posts, RR: 0
Reply 57, posted (1 year 1 month 5 days 15 hours ago) and read 4652 times:

Quoting flyingthe757 (Reply 41):
That puts into into much more easier to understand context then your first post which made out everytime you asked on a BA flight you got that response.

Thanks. I can see I could have come across as being flippant, which was not my intention.

My point is I don't think it's in the mindset of the Asian carriers (and I include Middle East in this) to 'question the customer'. Not that 'the customer is always right', far from it.

Quoting flyingthe757 (Reply 41):
What time was the flight due to land? How long had it been in the air?

BA28; today's timings: 2315 ex HKG & 0430 into LHR. 4 or 5 hours in the air, could have been nearer 0400 time at departure.

BTW, I could have equally challanged the 'bad food on EK' comment as BS. I didn't, nor am doing so now. Everyone's views here are valid.

Regards

B-2319


User currently offlineflyenthu From United States of America, joined Dec 2012, 312 posts, RR: 0
Reply 58, posted (1 year 1 month 5 days 15 hours ago) and read 4530 times:
Support Airliners.net - become a First Class Member!

If you break down the average Emirates product and compare with others:

- food that you can actually eat
- decent food quantity
- food available throughout flights in galleys
- decent drinks alcoholic and otherwise
- menus provided
- silverware not plasticware
- forward and rear cameras throughout flights
- IFE with abundant choices
- decent legroom
- friendly flight attendants
- decent cabin crew service
- international crew with many languages
- global coverage
- cabin ambience with mood lighting and starlit ceilings
- young fleet
- amenity kits
- complementary hotel for long transit
- complementary meals for long transit
- sponsors UAE visa for transiting passengers that can be obtained online

All of this makes for a PLEASANT and CONVENIENT flying experience that Skytrax is measuring. I am not surprised EK came out on top. Compare this to the lower rated airlines.

Comments please?

Thanks,

Flyenthu

[Edited 2013-06-19 06:29:00]

User currently offline1400mph From United Kingdom, joined Jan 2013, 700 posts, RR: 0
Reply 59, posted (1 year 1 month 5 days 14 hours ago) and read 4403 times:

Quoting flyenthu (Reply 59):
All of this makes for a PLEASANT and CONVENIENT flying experience that Skytrax is measuring. I am not surprised EK came out on top. Compare this to the lower rated airlines.

PLEASANT and CONVENIENT ? Transitting ? Don't think so.

Well I'm sorry but something has to make up for schlepping through a hot and sweaty DXB airport right in the middle of your journey !

Yuk - no thanks.


User currently offlinemcogator From United States of America, joined Jul 2007, 181 posts, RR: 0
Reply 60, posted (1 year 1 month 5 days 14 hours ago) and read 4313 times:

If you go on any car enthusiast website, you will see most people hate the Toyota Camry and can't imagine ever owning one, yet it's the best selling car in the US year in, year out. Just like in the automotive world, aviation enthusiasts make up a small fraction of the flying public. They don't know that 9 or 10 abreast 777s exist, and they will 90% of the time pick the cheapest route, if it isn't on a "scary" countries airline. Emirates advertising and marketing makes it seem like its the cream of the crop, and people believe it.

User currently offlinesierra3tango From United Arab Emirates, joined Mar 2013, 290 posts, RR: 0
Reply 61, posted (1 year 1 month 5 days 14 hours ago) and read 4288 times:

Quoting flyenthu (Reply 59):
Comments please?

As follows

food that you can actually eat
Poor in comparison with many airlines in this part of the world, with limited choice and regularly the choice runs out

- decent food quantity
Agreed, but if poor, you end up with more of something to be avoided

- food available throughout flights in galleys
Never tried, but who wants more of something you don't want

- decent drinks alcoholic and otherwise
Standard for all European & Asian airlines. Choice pales in comparison with say AF or even BA, wine is along the lines of white or red

- menus provided
Of something poor and anything you might 'want' has usually run out. Anyway standard

- silverware not plasticware
Standard

- forward and rear cameras throughout flights
Well GF and Saudia have that not to mention dozens of other airlines

- IFE with abundant choices
AGREED very good

- decent legroom
At 10 across in Y you must be joking, though F & J is standard together with its brassy ambience

- friendly flight attendants
Depends

- decent cabin crew service
Acceptable but with some basic training flaws, try getting a drink WITH your meal in Y (not 20 mins after)

- international crew with many languages
Agreed & better than many airlines but having CC who can speak (say) Serbian on a DXB / LHR service is a little esoteric

- global coverage
So do many other carriers

- cabin ambience with mood lighting and starlit ceilings
Never noticed - does it really matter

- young fleet
Try one of their A330 / 340 or older B777

- amenity kits
Not the best try AF / SQ / QR

- complementary hotel for long transit
Don't know never transited

- complementary meals for long transit
Don't know never transited

- sponsors UAE visa for transiting passengers that can be obtained online
Very many nationalities can obtain Visa's on arrival without EK doing anything.
Don't get the point why do you need a Visa to transit?

Points you don't raise
- baggage allowance is good
- punctuality is poor
- (if you're unlucky) interminable bus rides around the perimeter
- overpopulated terminals (though that has improved recently, but for how long)
- erratic booking web site (though not so bad recently)
And a whole host of other downsides

Try QR, CX & SQ amongst others they are far and away a better product better delivered to the PAX


User currently offlinemcogator From United States of America, joined Jul 2007, 181 posts, RR: 0
Reply 62, posted (1 year 1 month 5 days 13 hours ago) and read 4232 times:

Quoting sierra3tango (Reply 61):
food that you can actually eat
Poor in comparison with many airlines in this part of the world, with limited choice and regularly the choice runs out

This is an opinion not found by many.

Quoting sierra3tango (Reply 61):
- menus provided
Of something poor and anything you might 'want' has usually run out. Anyway standard

Sounds like someone just has a serious "beef" with the airline. Disgruntled former employee? Competitor employee?

Quoting sierra3tango (Reply 61):
- decent legroom
At 10 across in Y you must be joking, though F & J is standard together with its brassy ambience

What does 10 abreast have to do with legroom??? EK has legroom on par with KE in Y.

Quoting sierra3tango (Reply 61):
- young fleet
Try one of their A330 / 340 or older B777

Compared to what?


User currently offlineMaverickM11 From United States of America, joined Apr 2000, 17335 posts, RR: 46
Reply 63, posted (1 year 1 month 5 days 13 hours ago) and read 4215 times:

Quoting flyingthe757 (Reply 29):

So makes you think oneworld would collapse first over the other 2?

There's so little coordination among airlines outside of the transatlantic/transpacific, and Latin American relationships. Asia/Australia/Europe are a mess; QF just struck a relationship with EK, and AB seems to be destined for closer ties with AF/KL.



E pur si muove -Galileo
User currently offlineflyenthu From United States of America, joined Dec 2012, 312 posts, RR: 0
Reply 64, posted (1 year 1 month 5 days 13 hours ago) and read 4160 times:
Support Airliners.net - become a First Class Member!

Sierra3tango,

I usually travel long haul SQ or EK. I will travel QR next month. I used to travel BA, AA etc. Domestic I travel Southwest. So, I have a pretty good basis for comparison. As you counterpointed, I couldn't help but notice you stating AF has this or BA has that or GF has the other etc., but not the total package. Believe me, small details matter and they add up to the consumer who are paying a lot of $$ to fly long haul. No one cares that much in short haul. But when you are spending 8-15 hours at 35,000 you want amenities and touches, however small they are.

Yes, I have flown EK's old 330 and they are clean, the food and drinks were fine, and the route was 5 hours long. So, short haul and very tolerable. I am not saying EK is stellar, but they are solid in a number of areas.

Best,

Flyenthu


User currently offline1400mph From United Kingdom, joined Jan 2013, 700 posts, RR: 0
Reply 65, posted (1 year 1 month 5 days 12 hours ago) and read 4100 times:

Quoting flyenthu (Reply 64):
I am not saying EK is stellar, but they are solid in a number of areas.

Apart from non-stop.

Their Achilles heel has and always been that their model is based around transfer traffic.

Their change of stance regarding co-operation (QF for example) speaks volumes.

Their is a ceiling after all and they have many more jets on order to make use of.

Threads like 'EK to send A380 to LAX' are ridiculous. What the hell else are they going to do with them as they keep rolling into the fleet ?


User currently offlinesierra3tango From United Arab Emirates, joined Mar 2013, 290 posts, RR: 0
Reply 66, posted (1 year 1 month 5 days 12 hours ago) and read 4082 times:

Quoting mcogator (Reply 62):
Quoting sierra3tango (Reply 61):food that you can actually eat
Poor in comparison with many airlines in this part of the world, with limited choice and regularly the choice runs out
This is an opinion not found by many.

Quoting sierra3tango (Reply 61):- menus provided
Of something poor and anything you might 'want' has usually run out. Anyway standard
Sounds like someone just has a serious "beef" with the airline. Disgruntled former employee? Competitor employee?

Quoting sierra3tango (Reply 61):- decent legroom
At 10 across in Y you must be joking, though F & J is standard together with its brassy ambience

What does 10 abreast have to do with legroom??? EK has legroom on par with KE in Y.

Quoting sierra3tango (Reply 61):- young fleet
Try one of their A330 / 340 or older B777

Compared to what?

First off my business is in offshore marine so never worked in the airline business, though I now wished I had.
"Beef" yes I've got one - years of putting up with the standards described above. And then I find its won the best airline award! Its not as if my post just mentioned one competitor. I live here & previously in other parts of the ME (& for many years past) & regularly use loads of different airlines, this is my impression from experience flying maybe once a week on a host of airlines to a host of places for decades, sometimes SH sometimes LH

Food - "not found by many" not going into this; all I can say is 'many' of my colleagues agree. The office vote for food goes to Saudia or SQ (in Y) unlikely as that may seem

10 across in Y - well if travelling Y I prefer 9 across or even 8 across (if its a A330 / 340). You get more lateral space

Young fleet - yes & no, some (albeit a smaller proportion) of its getting pretty knackered

EK is a mass transit airline and you must give them some marks for keeping up half acceptable standards, I will fly them but I prefer (as stated before) SQ / QR & CX

My 'beef' is EK won, from experience don't think they deserve to


User currently offlinesierra3tango From United Arab Emirates, joined Mar 2013, 290 posts, RR: 0
Reply 67, posted (1 year 1 month 5 days 12 hours ago) and read 4012 times:

Quoting flyenthu (Reply 64):
Sierra3tango,

I usually travel long haul SQ or EK. I will travel QR next month. I used to travel BA, AA etc. Domestic I travel Southwest. So, I have a pretty good basis for comparison. As you counterpointed, I couldn't help but notice you stating AF has this or BA has that or GF has the other etc., but not the total package. Believe me, small details matter and they add up to the consumer who are paying a lot of $$ to fly long haul. No one cares that much in short haul. But when you are spending 8-15 hours at 35,000 you want amenities and touches, however small they are.

Yes, I have flown EK's old 330 and they are clean, the food and drinks were fine, and the route was 5 hours long. So, short haul and very tolerable. I am not saying EK is stellar, but they are solid in a number of areas.

Best,

Flyenthu

Try QR I think the new Doha airport is fully open now (worth checking, if you have to transfer from old to new AVOID until it has!).

You are totally correct in saying every airline has its strengths (& weaknesses) but not the total package. SQ comes nearest in my mind but, as ever, beauty is in the eye of the beholder. As you state its the small touches that matter &
I'm not saying EK is the worst (it isn't) but to my mind it isn't the best, so my rant was about EK winning - not that you should avoid it, if you're happy & confident in flying them do so.

Each to their own


User currently offline1400mph From United Kingdom, joined Jan 2013, 700 posts, RR: 0
Reply 68, posted (1 year 1 month 5 days 12 hours ago) and read 3996 times:

Quoting sierra3tango (Reply 66):
EK is a mass transit airline and you must give them some marks for keeping up half acceptable standards, I will fly them but I prefer (as stated before) SQ / QR & CX

Yes but my concern is what goes on the ground not in the air. They are already struggling with ATC and when EK 'finally' reaches maturity the mind simply boggles at the logistics involved in managing viably and to high standard that amount of daily transfer traffic.

The second things start to slip the premium end will jump ship. EK don't want to end up chasing bums on seats and flying around hundreds of wide bodies full up with upgrades. There are too many green shoots appearing in the rest of the industry to let that happen. TK is a good example and the other gulf carriers are forging deals with other airlines and joining alliances.


User currently offlineTheAviator380 From UK - England, joined Feb 2013, 385 posts, RR: 0
Reply 69, posted (1 year 1 month 5 days 12 hours ago) and read 3925 times:

[quote=sierra3tango,reply=61]As follows

food that you can actually eat
Poor in comparison with many airlines in this part of the world, with limited choice and regularly the choice runs out

(Comparison to what? which airliner? can you name please?)

- decent food quantity
Agreed, but if poor, you end up with more of something to be avoided

(Don't think so.)

- food available throughout flights in galleys
Never tried, but who wants more of something you don't want

(I have and it's good)

- decent drinks alcoholic and otherwise
Standard for all European & Asian airlines. Choice pales in comparison with say AF or even BA, wine is along the lines of white or red

(Don't think so...its pretty standard these days on Y class on almost all airlines, Single malt whiskey, a decent Gin, a decent Vodka, decent Beer and decent Wine...bog standard)

- menus provided
Of something poor and anything you might 'want' has usually run out. Anyway standard

(I always got what I wanted)

- silverware not plasticware
Standard

(Nope...some still carries plastic ware)

- forward and rear cameras throughout flights
Well GF and Saudia have that not to mention dozens of other airlines

(do they have same clarity as ICE?) Don't think so.

- IFE with abundant choices
AGREED very good

- decent legroom
At 10 across in Y you must be joking, though F & J is standard together with its brassy ambience

- friendly flight attendants
Depends

- decent cabin crew service
Acceptable but with some basic training flaws, try getting a drink WITH your meal in Y (not 20 mins after)

(That's not flaw..that's pretty SOP for the airliner if I am not wrong)

- international crew with many languages
Agreed & better than many airlines but having CC who can speak (say) Serbian on a DXB / LHR service is a little esoteric

(You never know who is flying where....it's good to have it than not having this option)

- global coverage
So do many other carriers

( I disagree completely - EK has got better coverage compared to so many airliners + their frequency is far better compared to other airlines, example - 3 daily out of MAN, 5 daily out of BOM, 4 daily I guess out of DEL)

- cabin ambience with mood lighting and starlit ceilings
Never noticed - does it really matter

(it does for many people...it makes journey better, especially ultra long flights).

- young fleet
Try one of their A330 / 340 or older B777

(I agree this point with you their A330 are poor and run down now)

Cheers.
TheAviator380.


User currently offlinesierra3tango From United Arab Emirates, joined Mar 2013, 290 posts, RR: 0
Reply 70, posted (1 year 1 month 5 days 11 hours ago) and read 3887 times:

Quoting 1400mph (Reply 68):
Yes but my concern is what goes on the ground not in the air. They are already struggling with ATC and when EK 'finally' reaches maturity the mind simply boggles at the logistics involved in managing viably and to high standard that amount of daily transfer traffic.

Probably they can do it, but as you say to what standard

They think big here


User currently offlineETinCaribe From Ethiopia, joined Dec 2009, 722 posts, RR: 0
Reply 71, posted (1 year 1 month 5 days 11 hours ago) and read 3841 times:

Quoting Birdwatching (Reply 5):
Skytrax awards are bought by the airlines, this has been known for a long time.
Quoting HELyes (Reply 9):
Yes I have heard this conspiracy theory but never seen any proof, that would be a major scandal in the business. All airlines bought their awards? Is there some kind of of secret auction?

I have never seen any proof on this though it is a widely held belief esp here on a.net. Can anyone comment on how the bias may be put in place? Perhaps, the airlines with good ratings are those that contract Skytrax to conduct some consultancy services?

Quoting sierra3tango (Reply 39):
Sometimes its too difficult to avoid it (like DXB/ LOS) but where there's a choice it comes last in consideration

If you haven't done so already, perhaps you could try ET or KQ, especially in J, it is not too bad.


User currently offlineSIA747Megatop From Singapore, joined Apr 2012, 280 posts, RR: 3
Reply 72, posted (1 year 1 month 5 days 11 hours ago) and read 3823 times:

Surprised to find a serious discussion on here considering that the folks over at SQTalk and FlyerTalk are cracking jokes about this.

What interests me is how Air Asia is in the same category as KLM. Both are listed as 3 star airlines.

Those of you that take any of this seriously might want to check this link out.

http://www.asa.org.uk/Rulings/Adjudi...ytrax-Research/SHP_ADJ_196416.aspx



Oh. And this.



[Edited 2013-06-19 10:31:19]


Would you like fries with that? I didn't think so.
User currently offlinesierra3tango From United Arab Emirates, joined Mar 2013, 290 posts, RR: 0
Reply 73, posted (1 year 1 month 5 days 10 hours ago) and read 3742 times:

[quote=TheAviator380,reply=69][quote=sierra3tango,reply=61]As follows

This thread will end up a mile long so its heavily cut

food that you can actually eat
(Comparison to what? which airliner? can you name please?)
SQ/CX/AF/BA even VA/GF and of course Saudia / Malaysian plus a number of others

- decent food quantity
(Don't think so.)
The menu is Arabic - Fish / Chicken & Mutton plus a veggie. Having spent a Christmas in a hospital in HKG in the mid 90s having eaten fish on a plane, my opinion is fish should be banned on aircraft. Mutton is something I wouldn't queue up for, so that leaves Chicken or a Veggie. In my opinion the menu is more varied on the airlines listed above.

- food available throughout flights in galleys
(I have and it's good)
each to their own see above

- decent drinks alcoholic and otherwise
(Don't think so...its pretty standard these days on Y class on almost all airlines, Single malt whiskey, a decent Gin, a decent Vodka, decent Beer and decent Wine...bog standard)
Well lets just stick with white wine, otherwise the post will be a mile long - on (as you want names) AF/BA/VA/SQ/QR/CX etc you are asked what wine you would like? (admittedly its not always available/ offered) a Semillion / Chardonnay / Pinot etc etc. I'm talking Y, on EK its 'white wine' (almost always a Chardonnay). AF in J class serve wines like Chateau Laffite but on EK (J) never come across it, live in hope.

- menus provided
(I always got what I wanted)
well I don't and still don't not that I 'want' it anyway, usually try to eat at the airport

- silverware not plasticware
(Nope...some still carries plastic ware)
so which airlines are these?

- forward and rear cameras throughout flights
(do they have same clarity as ICE?) Don't think so.
Some do Saudia/ SQ and a number of the airlines previously mentioned - but ICE is good not disputed

- decent cabin crew service
(That's not flaw..that's pretty SOP for the airliner if I am not wrong)
Drinks 20 mins after you eat - pray advise an airline which has such a SOP, the only one with such a SOP I've been on is EK, plus some African carriers.

- international crew with many languages
Agreed
(You never know who is flying where....it's good to have it than not having this option)
Not disputed

- global coverage
( I disagree completely - EK has got better coverage compared to so many airliners + their frequency is far better compared to other airlines, example - 3 daily out of MAN, 5 daily out of BOM, 4 daily I guess out of DEL)
Very informative but don't want to fly from MAN to India, I live in UAE.

- cabin ambience with mood lighting and starlit ceilings
(it does for many people...it makes journey better, especially ultra long flights).
If you say so, cant get excited about it

My point is (for the very last time) is that my rant is about EK winning - it is a mega mass transit airline


User currently offlineTheAviator380 From UK - England, joined Feb 2013, 385 posts, RR: 0
Reply 74, posted (1 year 1 month 5 days 10 hours ago) and read 3660 times:

Quoting sierra3tango (Reply 73):

Obviously no one asking you to travel from MAN to DEL but EK has got best connections to travel from point A to B if there is no option of direct flight.

What you expect on AF? french wines are always been popular and famous. I am not surprised they having good collection compared to EK. I don't care about wines as I prefer other drinks...thank you.

Who said Arabic menu ? I have got English, Italian, Indian food many times...thank you.

I flew recently with my daughter (she still baby) the way EK treat I was so happy, got so pampered and yes I was in Y class.


User currently offlineSIA747Megatop From Singapore, joined Apr 2012, 280 posts, RR: 3
Reply 75, posted (1 year 1 month 5 days 9 hours ago) and read 3632 times:

Quoting TheAviator380 (Reply 74):
I flew recently with my daughter (she still baby) the way EK treat I was so happy, got so pampered and yes I was in Y class.

I'm no fan of Emirates (in all cabins) and have expressed this view many times but I've got to say travelling with infants is one of the hardest things I've ever experienced in air travel (had my first experience of this with my cousin recently) and if cabin crew can make travelling with them easier I am sure it is greatly appreciated.  



Would you like fries with that? I didn't think so.
User currently offlineflyenthu From United States of America, joined Dec 2012, 312 posts, RR: 0
Reply 76, posted (1 year 1 month 5 days 9 hours ago) and read 3557 times:
Support Airliners.net - become a First Class Member!

Quoting TheAviator380 (Reply 74):
Very informative but don't want to fly from MAN to India, I live in UAE.

That's why they surveyed "how many million people now?" Have you ever heard of a sample that large? They cater to a wide variety of travellers crisscrossing the planet.

Quoting TheAviator380 (Reply 74):
(Nope...some still carries plastic ware)
so which airlines are these?

Last time I flew BA, AA few years back, they were using plasticware. Both airlines served meals to me and my friend that were still frozen. BA flight attendants were very nice, I must say.


User currently offlineTheAviator380 From UK - England, joined Feb 2013, 385 posts, RR: 0
Reply 77, posted (1 year 1 month 5 days 7 hours ago) and read 3403 times:

Quoting SIA747Megatop (Reply 75):

True, they gave us 2-3 baby packs, 2-3 nice soft toys to take with us even 2 little blankets. They were looking how baby is doing etc...what else you expect? exhibition of fantastic customer service..

Quoting flyenthu (Reply 76):

Yes they doing great and one of the main reasons is connectivity and they trying to reach so many places where other carriers may not think to start service.


User currently onlineViscount724 From Switzerland, joined Oct 2006, 24814 posts, RR: 22
Reply 78, posted (1 year 1 month 5 days 4 hours ago) and read 3250 times:

Quoting Birdwatching (Reply 5):
ey, seriously? SKYTRAX? This is a highly questionable source.

Skytrax awards are bought by the airlines, this has been known for a long time. I would have thought the users of Airliners.net knew this and would refrain from posting threads like this.

Agree. When I see the word "Skytrax" in any surveys or ratings I stop reading.


User currently offlineflyenthu From United States of America, joined Dec 2012, 312 posts, RR: 0
Reply 79, posted (1 year 1 month 5 days 4 hours ago) and read 3240 times:
Support Airliners.net - become a First Class Member!

Quoting Viscount724 (Reply 78):

Agree. When I see the word "Skytrax" in any surveys or ratings I stop reading.

Could you please educate me on this? I mean it sincerely and not sarcastically. Why do so many on here, who are very knowledgeable, say that Skytrax buys ratings from airliners?

[Edited 2013-06-19 16:53:58]

User currently offlineSIA747Megatop From Singapore, joined Apr 2012, 280 posts, RR: 3
Reply 80, posted (1 year 1 month 5 days 1 hour ago) and read 3032 times:

Quoting flyenthu (Reply 79):

Reading the thread may help. In my earlier post I questioned how KLM and Air Asia along with Virgin Atlantic can hold the same "Star" rating.

Furthermore I posted a link to "ASA Adjudication on Skytrax Research." The ASA is a British advertising regulator.

Quoting SIA747Megatop (Reply 72):



Would you like fries with that? I didn't think so.
User currently offlineHELyes From Finland, joined Oct 2010, 893 posts, RR: 1
Reply 81, posted (1 year 1 month 4 days 4 hours ago) and read 2442 times:

Their European rankings:

The Best Airlines:

1. Turkish Airlines
2. Lufthansa
3. Swiss
4. British Airways
5. Aegean Airlines
6. Austrian
7. Finnair
8. KLM Royal Dutch Airlines
9. Virgin Atlantic Airways
10. Air France

Best Airline Staff Service:

1. KLM Royal Dutch Airlines
2. Swiss International Air Lines
3. Finnair
4. Turkish Airlines
5. Lufthansa


User currently offlinesq_ek_freak From United Kingdom, joined Dec 2000, 1633 posts, RR: 20
Reply 82, posted (1 year 1 month 3 days 18 hours ago) and read 2146 times:

Quoting 1400mph (Reply 54):
In economy considering BA's current equipment I would choose EK. That is not going to cause sleepless nights for BA management though is it.

Regarding you, probably not. But x1000, x5000 others who might start to sway closer to your line of thought, maybe.

Quoting 1400mph (Reply 59):
PLEASANT and CONVENIENT ? Transitting ? Don't think so.

DXB is a mess and I really don't understand how more isn't said about just how bad it is. It isn't Doha, but when you compare to the likes of Singapore Changi, well you simply can't. Its funny because the DXB hub is so central to EK's strategic success yet its such a disaster.

Quoting sierra3tango (Reply 61):
- food available throughout flights in galleys
Never tried, but who wants more of something you don't want

Its usually in form of snacks, not leftovers from the meal service  
Quoting sierra3tango (Reply 61):
- menus provided
Of something poor and anything you might 'want' has usually run out. Anyway standard

Menus in Economy are not standard by any means. That said menus in Y have always confused me, I really don't see the need for it. Such a waste.

Quoting sierra3tango (Reply 61):
Try QR, CX & SQ amongst others they are far and away a better product better delivered to the PAX

I'll give you CX and SQ but not QR. With the new DOH opening in the near future perhaps. But I also have friend who work as cabin crew at QR and the way they are treated I guess taints my view of the airline (its far worse than anything I've seen at EK or EY).

Quoting HELyes (Reply 81):
Best Airline Staff Service:

1. KLM Royal Dutch Airlines

Now this one I can get fully behind. I was blown away by the service from their cabin crew on a recent flight I took with them. On the way out I was in coach and their 77W is definitely a sardine can, but the crew were so much fun. The way back I was in J so it was a much better experience and the return crew was just as great.



Keep Discovering
User currently offlineSIA747Megatop From Singapore, joined Apr 2012, 280 posts, RR: 3
Reply 83, posted (1 year 1 month 3 days 18 hours ago) and read 2138 times:

Quoting sq_ek_freak (Reply 82):
Menus in Economy are not standard by any means. That said menus in Y have always confused me, I really don't see the need for it. Such a waste.

When the airline is offering three or four main courses, sometimes two with the same meat it makes life a lot easier for the passengers and the crew.  



Would you like fries with that? I didn't think so.
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