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Swissair, A Far Too Good Airline To Be In Trouble?  
User currently offlineTR From UK - England, joined May 2001, 953 posts, RR: 0
Posted (12 years 11 months 2 weeks 16 hours ago) and read 2217 times:

Given the fact that management not always have the same high standard as a given compagny´s workforce, it seems to me as if Swissair is a brilliant example on this. I know as well as you guys that there are severel reasons for Swissair´s (SAir Group´s) economical problems. The parent compagny of course has the responsibility in many ways but Swissair itself is to me a great airline.

I have flown them many times - in all classes - and I must say that I am very impressed with the service offered. Their First Class is very competitive to other 'leading' airlines as AA, AF, BA, CX, JL, SQ, UA etc. etc..

Click for large version
Click here for full size photo!

Photo © Claus Reifferscheidt


Their Business Class has been enhanced serveral times and - though not offering more than 47 to 50 inches between the rows - has never let me down. Always a friendly smile, always 'yes, of course we can do that', excellent meals and a good inflight entertainment (I don´t need 50 channels as I either work or sleep) etc. etc.

Click for large version
Click here for full size photo!

Photo © Philippe Gindrat


Economy Class is far better than most airlines I´ve tried though still offering a modest 32 inches between the rows. Good adjustable seats and PTV-system (for those who love this) and the option to have flowers delivered to your loved one, while cruising at 35.000 feet.

Click for large version
Click here for full size photo!

Photo © Philippe Gindrat



Actually I´ve never been disappointed with Swissair - excellent on the ground and in the air!

In my oppinion Swissair (or rather the SAir Group) should get rid of all the 'extras' and go back to basics - running THE airline. No doubt the Swiss offer a very excellent service which is the key to succes for most airlines.

Cheers
Thomas

18 replies: All unread, jump to last
 
User currently offlineRJ100 From Switzerland, joined Nov 2000, 4119 posts, RR: 29
Reply 1, posted (12 years 11 months 2 weeks 13 hours ago) and read 2067 times:

Hello TR

You are completely right.

RJ100



none
User currently offlineSwiss-airplane From Switzerland, joined May 2000, 591 posts, RR: 4
Reply 2, posted (12 years 11 months 2 weeks 12 hours ago) and read 2053 times:

Hi. Your comment is very good about Swissair. Swissair is an excellent airline and they will stay excellent in the near future, but now it is kind of a drama what is happen in the last time. I hope and I'm sure they will survive but it is very dragical what is happen to the airline-industry.
Swissair will remain very good, but I'm always sad when they are cutting routes. And I hope they will still be atractive for tourists.
Greetings
Mike
Switzerland


User currently offlineTR From UK - England, joined May 2001, 953 posts, RR: 0
Reply 3, posted (12 years 11 months 2 weeks 10 hours ago) and read 2043 times:

Hi Mike,

Swissair might have to cut a few routes and layoff some of it´s workforce for some time. The situation is very difficult and has not been easier since September 11. However my point is that the excellent service offered to customers is the way to survival - but again routes and frequencies might have to be axed as well as some employees. However that´s much better than bankruptcy. Hard work is ahead!

Cheers
Thomas


User currently offlineMac100 From United States of America, joined Oct 2000, 260 posts, RR: 0
Reply 4, posted (12 years 11 months 2 weeks 8 hours ago) and read 2015 times:

I agree that part of the reason why SR is doing so poorly is probably unrelated to their flight business. An expansion strategy that failed and the recent terrible incidents over here have contributed to this crisis.
However, as somebody who used to fly SR on transatlantic routes several times a year for the last 15 years until about 18 months ago the decrease in service has been very noticeable. Sure, service has gone down in general, but SR used to be consistently better than the other airlines and SR’s service decreased to level were it was generally at the same level as on other airlines. Little touches such as a printed menu (an item that must have cost them at least 50 cents) disappeared and the quality and quantity of the food was disgusting (but of course all natural and organic!!). The only reason to fly SR used to be the convenience of flying to ZRH direct. The other thing that was bothersome was that you never knew what to expect. On some flights the service was great, but on many others it was substandard with unfriendly and unprofessional FA’s. I did my last BOS-ZRH-BOS run on SR in January 2000 on their new A330 that replaced the trusty old 747. These were easily the worst two flights of my life. Like most people I know who have been flying on the A330 on transatlantic routes (your picture shows economy on A330) I most strongly disagree with your description of economy class as "far better than most airlines I’ve tried though still offering a modest 32 inches between the rows. Good adjustable seats and PTV-system (for those who love this) and the option to have flowers delivered to your loved one, while cruising at 35.000 feet." I know that's what the description of SR’s WEB site says but it could not be farther from reality. I would go as far as suggesting that SR’s accommodations on A330 long hauls are the main reason why they have been going downhill so fast. I have since switched to BA and they have been offering me a consistently acceptable service and more comfort and piece of mind. SR had it coming for a while and now they are at the end of the road. I hope they can become competitive again.


User currently offlineTR From UK - England, joined May 2001, 953 posts, RR: 0
Reply 5, posted (12 years 11 months 2 weeks 8 hours ago) and read 2012 times:

Mac 100:

I only speek from my own experiences - which among others was having flowers sent to my girlfrind while flying from Tokyo to Zurich. I´ve not seen the swissair web-site for quite some time, but if they advert with flowers I can only say that I tried it.

Furthermore I´d never change from SR to BA. Sorry to say but if any airline has disappointed me it´s BA. Again I can only speek for my self and other may have had very fine flights with BA - like I have had on SR.

To me entertainment is not vital and I really don´t care about a card with the menu. To me air travel comes down to reliability, convenience and the feeling of not having to worry about being taken care of. Swissair never let me down to date. I still have them among the 10 best airlines in the world!

Cheers
Thomas


User currently offlineSwiss-airplane From Switzerland, joined May 2000, 591 posts, RR: 4
Reply 6, posted (12 years 11 months 2 weeks 6 hours ago) and read 1986 times:

Swissair is for me a quality airline with a high standart in service. Sure on some flights you can have unfriendly flight Attendants but this is the way in Europe and in the USA on some flights. But over all Swissair is very good, their food is very tasty in my opinion and mostly the crew is speaking at least 3 languages and mostly the crew is good. I also like BA, but not that much as I do Swissair. Look only at the terrbile cloths of the FA of BA. This sais enough to me. I prefer Swissair and especially Crossari.
Thank's for reading.
Hi to TR
Greetings
Mike


User currently offlineSR 103 From United States of America, joined Sep 2000, 1740 posts, RR: 39
Reply 7, posted (12 years 11 months 2 weeks 6 hours ago) and read 1979 times:

I agree 110%. Swissair is the best! I have flown many airlines in my life (somewhere around 45) and I can honestly say that Swissair is top on my list. Cathay Pacific is the only other airline to come anywhere near the level of service Swissair has.

Mac100: I agree the A330 is not 743 (of which I flew all in all 3 classes), but I have to say it is better than BA's 777 coach. I just flew BA last month and the food was awful. I agree SR is not what it used to be 5 years ago but I really don't see any other airline being the same as well. VS, SQ, EK they all have let me down recently, they have slipped big time.

Every airline has its ups and downs and I have to say that I have never had a bad flight on Swissair, I have been flying them for nearly 12 years. These are my opinions and I respect everyones elses but I thougth I would say a few words about SR!

SR 103  Smile/happy/getting dizzy  Smile/happy/getting dizzy  Smile/happy/getting dizzy


User currently offlineMac100 From United States of America, joined Oct 2000, 260 posts, RR: 0
Reply 8, posted (12 years 11 months 2 weeks 4 hours ago) and read 1964 times:

I am glad that there are so many fans of SR left, they are needed these days and I certainly DO hope they will survive. Ordering flowers on your flight is a nice touch but a free call to the nearst chiropracter would probably be more useful. I have been on BA's 777 too and find them far supperior to SR's A330 coach. But there is no need to agree on this. The fact of the matter is, that I have yet to find anybody here (our institution' travel agency has a deal with AA, and most travel to continental Europe is on AA codeshare by SR and SN through Zurich or Brussels, respectively) who had anything good to say about accomodations or service. If they keep their BOS service, I will fly SR again at some point (in fact I am scheduled to fly on SN to ZRH next week, I hope they still exist!!) but not volontarily and until they have undergone some major changes in their philosophy.

User currently offlineTeahan From Germany, joined Nov 1999, 5294 posts, RR: 61
Reply 9, posted (12 years 11 months 2 weeks 4 hours ago) and read 1959 times:

Hello,

Brilliant post, and I must say that I 100% agree with most of it. Just the sad reality of these desperate times, is that no airline are too good be in trouble.

Jeremiah Teahan

http://groups.yahoo.com/group/Swissair



Goodbye SR-LX MD-11 / 6th of March 1991 to the 31st of October 2004
User currently offlineGreg From United Kingdom, joined May 2005, 0 posts, RR: 0
Reply 10, posted (12 years 11 months 2 weeks 4 hours ago) and read 1955 times:

Except the Swiss are a pretty cold bunch of people. Not rude...not friendly either. If you don't expect a lot...then it meets expectations.

Oh..and I'm still upset about then allowing Hitler to have bank accounts in their country during WWII (not quite as nuetral as we thought.....)


User currently offlineTeahan From Germany, joined Nov 1999, 5294 posts, RR: 61
Reply 11, posted (12 years 11 months 2 weeks 3 hours ago) and read 1945 times:

Hello Greg,

Isn't that being a little biased, I mean, some Swiss people are pretty cold, but most are not (like in every other country) The Swiss guys (I guess you could include me being 1/2 Swiss) on this site are pretty nice, or at least the ones I met...... Big grin

Jeremiah

http://groups.yahoo.com/group/Swissair



Goodbye SR-LX MD-11 / 6th of March 1991 to the 31st of October 2004
User currently offlineMac100 From United States of America, joined Oct 2000, 260 posts, RR: 0
Reply 12, posted (12 years 11 months 2 weeks ago) and read 1927 times:

I do not think that "cold" is a good characterization of Swiss people in general (in fact any generalization is ever correct). Particularly the younger people are quite open and friendly. The history of Switzerland during WW2 is nothing to be proud of, for sure, but I object that the Swiss are singled out. Almost in every country, including the US, there were companies that were all to eager to business with the Nazis (GM, FORD, IBM are just a few examples). Entire Ocean liner full of Jewish refugees were sent back to Europe and certain death in concentration camps. Switzerland, a country much smaller than Texas, was surrounded by Nazis and Nazi-occupied countries and they managed not to be taken over by Nazi forces. It is not historically correct to characterize Switzerland's role during WW2 as uniformly negative, even though, as I said before there are numerous incidents that one has to be ashamed of. I also agree that the response to all of these allegations when they recently surfaced was wrong and one can’t be proud of that either.

User currently offlineSingapore_Air From United Kingdom, joined Nov 2000, 13742 posts, RR: 19
Reply 13, posted (12 years 11 months 2 weeks ago) and read 1925 times:

SR is going to join Oneworld soon according to my sources...


Anyone can fly, only the best Soar.
User currently offlineErj190 From Portugal, joined Dec 2000, 397 posts, RR: 0
Reply 14, posted (12 years 11 months 2 weeks ago) and read 1923 times:


On the contrary, I would say that Swiss people are cold.

In a lot of aspects.

Being allways a neutral country, I wonder if Switzerland is also neutral in the US vs International terrorism war.

Will the US bomb Switzerland?

After all, if Switzerland is neutral and Pres. J.W. Bush believes that those who are not with america are against, what will happen ?

 Smile


Oh, and Switzerland was not taken by Nazis, because they needed some place to hide the money ...

 Smile


User currently offlineMac100 From United States of America, joined Oct 2000, 260 posts, RR: 0
Reply 15, posted (12 years 11 months 2 weeks ago) and read 1917 times:

Erj190 - thanks for making it all clear to me!

User currently offlineAirnewzealand From New Zealand, joined Oct 2000, 2542 posts, RR: 6
Reply 16, posted (12 years 11 months 1 week 6 days 23 hours ago) and read 1908 times:

No Switzerland was not taking by the Nazis because of the mountanous tarrain they have around there Country. There was no way that the Nazi people were gonna enter Switzerland with that!!

Mikey


User currently offlineGibberish From Switzerland, joined Sep 2000, 424 posts, RR: 2
Reply 17, posted (12 years 11 months 1 week 6 days 10 hours ago) and read 1870 times:

Damn you guys with not a single clue of what you are talking about. Although this not at all belongs to the topic, I will make it clear to all here.

Switzerland is definately neutral. That is a fact.

You guys don't even know the sheer meaning of the word neutral. If a country declares itself as neutral it will not take part in a war between governments by providing militant force.

First of all, the United States has not declared war yet on any single government so Switzerland can provide aid to the United States. The US has declared war on terrorism. Terrorism is not a government, it is a way of acting out war. Or have you ever heard of the state "Terrorism"? Fools.

Most of you think the US is in a war with Afghanistan. Not true. They are under severe US pressure due to the fact that their leading Taliban harbors terrorists such as Osama bin Laden. The US by the way also stated that all nations supporting terrorism in any way will feel the wrath of their military force. If the US does in fact at one point declare war on Afghanistan - it will have to go to the UN also - then and only then is when Switzerland will be completely neutral. They will not provide any military aid what so ever - no usage of airspace, no infrastructure and no forces.

They will however support the world's fight against terrorism by using judical force. They will investigate cases and prosecute potential terrorists. They will block the many bank accounts held by terrorists in Switzerland. And that is the most important thing that has to be done to fight terrorism - even your faggot Bush said so and I quote: "Terrorism has to be fought at the roots - the funding. No money no terrorism." Guess where most of the terrorists' money is nowadays? On Swiss soil. And that cashflow will be frozen. No more terrorism without $$$. What do you say now? Ooooh, they're gonna bomb Switzerland. Get a life you fool.

gibberish


User currently offlineSwiss-airplane From Switzerland, joined May 2000, 591 posts, RR: 4
Reply 18, posted (12 years 11 months 1 week 6 days 8 hours ago) and read 1855 times:

Well done Gibberish. When I read those comment about the neutral position and war attack against Switzerland I was shocked to read this stupid stories. Oh my god where does we living? On 21st century so nobody should write such stupid things. Switzerland is a very normal country like all other countries in Europe too. And to say all Swiss people are cold and unfriendly this is not true. And those facts have nothing to do with the Swissair story.
Greetings
mike


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