Byrdluvs747 From United States of America, joined Jul 2004, 2353 posts, RR: 1
Reply 3, posted (10 months 1 week 19 hours ago) and read 2573 times:
Quoting cjg225 (Reply 2): True. I find the idea of the photographers worse, though.
Yes, but I universally expect that from sleazy paparazzi. I would expect airline employees to show some sympathy towards the family of pax who died on their airline. Maybe its an asian cultural issue, but that ticket agent looks way too distant and cold.
The 747: The hands who designed it were guided by god.
copter808 From United States of America, joined Dec 2000, 1059 posts, RR: 0
Reply 4, posted (10 months 1 week 18 hours ago) and read 2462 times:
Quoting Byrdluvs747 (Reply 1): The ticket agent in that photo looks cold, robotic, and unfeeling.
But how should the ticket agent have acted? First off we only have one picture to look at, a split-second of the encounter. Secondly, this is in the United States where we have lost all sense of reality. Do nothing and you appear callous. Show a bit more empathy and make physical contact (in a comforting manner), and it comes of an inappropriate physical contact.
I think I would tend to lean toward the latter, but it would depend on the incident and can be risky. The woman on the other side of the counter may have just finished making such a scene that all one could do is to stand by and watch. I have had a LONG career where I have had to comfort victims of a tragedy and how I handle it depends on the individual circumstances.
skywaymanaz From United States of America, joined May 2012, 499 posts, RR: 0
Reply 5, posted (10 months 6 days 16 hours ago) and read 2093 times:
There is no way that is the only photo that was taken. The one that gets published in this type of story is the one where you caught them looking unflattering. Maybe the ticket agent really acts like a heartless robot but I'd bet that's the one photo out of a hundred showing them that way.
tharanga From United States of America, joined Apr 2009, 1861 posts, RR: 1
Reply 6, posted (10 months 6 days 9 hours ago) and read 1838 times:
let's get past the picture - it's irrelevant. I could take 100 still pictures of you as you go about your day, and many of them will look bad. so what.
As for the article - it sounds like the airline had an OK plan on paper, but was not prepared to actually implement what it said. I don't know what this airline did or didn't do, but being ready for emergency situations requires more than just having a plan that meets legal requirements - you need to practice it in some way to make sure you can carry it out.
smi0006 From Australia, joined Jan 2008, 1525 posts, RR: 0
Reply 8, posted (10 months 5 days 20 hours ago) and read 1401 times:
The picture is NOT of OZ staff, the staff picture is China Eastern Staff in PVG. The captions states underneath the family of one of the Chinese girls killed is seen checking-in for a flight to SFO.
Perhaps it was a MU flight, or MU preform the ground handling for OZ in PVG? Regardless this poor MU girl had nothing to do with the incident in SFO, and may not have even been aware photographers were going to be taking photos, or why.
Once again photographers showing no regard for anyone but their profits, the family member is covering her face, she probably doesn’t want photos taken either – security should have thrown the photographers, and considering is China surprised they didn’t!
I would like to point out, that unlike Cabin Crew and pilots Ground Staff receive much less training in emergency procedures (one course maybe every year if they are lucky). They are not first responders, and witnessing a crash and deal with the huge amount of emotion, and shock would be exceptionally stressful for them. No one should judge them.
Quote: A few airlines view filing the documents as a box to check if they want to fly in the United States and don't prepare for what to do should a plane crash, according to several aviation disaster consultants.
"We do have some foreign and domestic carriers that only want to submit a plan and then do no additional consultation with us on their planning and preparedness," said Vivian Marinelli, senior director of crisis management services at FEI Behavioral Health, a firm which helps airlines devise family response plans. "It is only after an accident that they realize how critical this really is."
The U.S.-based airlines I'm familiar with all have robust Emergency Response plans in place, with designated team members ready to act in the event of a crash or other tragedy.
They all have special 1-800 phone numbers established for folks to call, staffed by professionals trained to deal with the emotional and logistical issues that will come up. They have monthly drills, I'm told, to practice various scenarios in a very realistic fashion.
Why Asiana dropped the ball here escapes me.
And yes, the photo does make the ticket agent appear unflatteringly cold, but that was just a picture of one instant in time.
Edited to delete reference to the ticket agent being OZ -- thanks, SMI0006