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Joe Brancatelli Lights Into United Management  
User currently offlinetoxtethogrady From United States of America, joined Dec 2000, 1306 posts, RR: 0
Posted (11 months 4 weeks 1 day 10 hours ago) and read 10802 times:

"delusional hubris"

http://www.bizjournals.com/houston/n...sues-threaten-united-campaign.html

"...You also run into that attitude whenever you speak to United's C-suite executives. Tell them about the airline's operational problems and they blame the exigencies of a difficult merger. Talk about the decidedly unfriendly attitude of some of United's customer-facing personnel and you are told that they are being retrained. Detail United's failure to satisfy its most loyal, most profitable fliers and you are told that too many elite United MileagePlus customers were "over-entitled." United chief executive Jeff Smisek boasts about saving a few dollars by serving split cashews rather than whole nuts. And I was dismissed by a top United executive as I was explaining the airline's weaknesses from the business traveler's point of view with a curt, "I can't listen to any more of this. It's depressing..."

Somebody better get rid of Smisek quick. And see if Bethune is still available to run the airline.

97 replies: All unread, showing first 25:
 
User currently offlineairzim From Zimbabwe, joined Jun 2001, 1208 posts, RR: 1
Reply 1, posted (11 months 4 weeks 1 day 10 hours ago) and read 10763 times:

The author has no credibility with anyone who matters in aviation.

If he decides to discuss facts versus innuendo and FT whining, then maybe someone will listen. Until then, he's just a disgruntled frequent flier who mad who can't accept the fact that the aviation business is changing, and it's happening at all carriers one way or the other.


User currently offlinepeanuts From Netherlands, joined Dec 2009, 1438 posts, RR: 4
Reply 2, posted (11 months 4 weeks 1 day 9 hours ago) and read 10554 times:

Didn't we do this last week already?

Listen, reviving a slogan that worked for its time is just not very clever. Times have changed and considering how fast negative news travels nowadays this slogan will haunt UA like a giant turd they will just keep stepping in.

Perception and reality are far apart here.



Question Conventional Wisdom. While not all commonly held beliefs are wrong…all should be questioned.
User currently onlinephxa340 From United States of America, joined Mar 2012, 891 posts, RR: 1
Reply 3, posted (11 months 4 weeks 1 day 8 hours ago) and read 10342 times:

Really ? I'm a diehard DL fan but have flown UA 4 times in the last month and their service was impeccable. Agents and attendants were great and flights were on time. The reconfigured PS bird I flew on looked brand new as well. I personally think Smisek is doing a great job.

User currently offlineUALFAson From United States of America, joined Mar 2004, 730 posts, RR: 4
Reply 4, posted (11 months 4 weeks 1 day 8 hours ago) and read 10201 times:

Joe Brancatelli is pi$$ed off about something?!? And complaining about United?!? Shut the front door! That hasn't happened since...I don't know...5 minutes ago?

Seriously, this guy is a joke and I can't even stand to read his columns anymore. He's the definition of a self-entitled bitter old man. If I were the United executive, I would say whatever it took to "dismiss" him as well just to get him out of my office or off my phone.



"We hope you've enjoyed flying with us as much as we've enjoyed taking you for a ride."
User currently onlineMaverickM11 From United States of America, joined Apr 2000, 17508 posts, RR: 45
Reply 5, posted (11 months 4 weeks 1 day 8 hours ago) and read 10144 times:

I don't know who these people are flying. They're confusing airlines for North Korean gulags. I can barely remember my last terrible airline experience, and it was years ago and it was SU. People need to realign their expectations--the cost, safety, and convenience is lightyears ahead of what it was even a decade or two ago, but UGH HALF CASHEWS???? EVERYTHING IS RUINED. KILL EVERYONE  .

Quoting toxtethogrady (Thread starter):
you are told that too many elite United MileagePlus customers were "over-entitled."

It was a mistake to explicitly *say* that but every airline has told its fliers EXACTLY that by their actions, including the beloved never-can-do-wrong WN recently.



E pur si muove -Galileo
User currently offlinecodc10 From United States of America, joined Jul 2000, 2412 posts, RR: 6
Reply 6, posted (11 months 4 weeks 1 day 5 hours ago) and read 9729 times:

Quoting MaverickM11 (Reply 5):
It was a mistake to explicitly *say* that

Especially considering the fact that all indications are that Rainey was referring to the 25K tier, which, prior to the merger, probably did accrue benefits that were not, taken as a whole, in line with their value to the carrier.

As for Brancatelli, this is par for the course. I don't dislike him, but in the travel blogosphere (an increasingly crowded space) his act is less relevant now than it was 10-15 years ago.


User currently offlinenutsaboutplanes From United States of America, joined Jul 2010, 496 posts, RR: 8
Reply 7, posted (11 months 4 weeks 1 day 5 hours ago) and read 9686 times:

I am not a UAL fan but this article is garbage. UA continues to make progress and while they are a few steps behind Delta in my opinion, you can not deny the progress that the company is making.


American Airlines, US Airways, Alaska Airlines, Northwest Airlines, America West Airlines, USAFR
User currently onlineSooner787 From United States of America, joined Jul 2013, 263 posts, RR: 0
Reply 8, posted (11 months 4 weeks 1 day 5 hours ago) and read 9654 times:

We book UA more than any other airline in out travel office
and we're getting great feedback from our clients about UA's
improved serivce. I flew UA back in Aug , connected thru SFO
and both flights were great and the cabin crew was especially
friendly.

The months following the merger were a mess but it seems
like UA has turned the corner.


User currently offlinewashingtonflyer From Bouvet Island, joined Sep 2013, 499 posts, RR: 0
Reply 9, posted (11 months 4 weeks 1 day 4 hours ago) and read 9352 times:

Wonder how many UA VFFs left for AA when AA offered to match Ex-Plat status to United's 1Ks earlier this year.

User currently offlinerscaife1682 From United States of America, joined Feb 2008, 332 posts, RR: 0
Reply 10, posted (11 months 4 weeks 1 day 3 hours ago) and read 9173 times:

Quoting washingtonflyer (Reply 12):
Wonder how many UA VFFs left for AA when AA offered to match Ex-Plat status to United's 1Ks earlier this year.

This guy right here   also had Delta somewhat match my 1K as they only put me on Platinum. I have been flying Delta alot this year and find them much better than United. Better looking cabins, well dressed FA's, Wifi on every flight I have been on, 60% of flight have free live TV and no bull**** upgrade whereas since the merger as a 1K at UAL my upgrades were almost never happening,

I will say that my friend who did not make the jump says that UAL is way better but still has a long way to go.


User currently offlinetoxtethogrady From United States of America, joined Dec 2000, 1306 posts, RR: 0
Reply 11, posted (11 months 4 weeks 1 day 2 hours ago) and read 9064 times:

Quoting washingtonflyer (Reply 12):
Wonder how many UA VFFs left for AA

United told its Beaumont-Port Arthur customers to take a bus. They chose to take American instead.


User currently offlinecaetravlr From United States of America, joined Oct 2000, 909 posts, RR: 1
Reply 12, posted (11 months 4 weeks 1 day 1 hour ago) and read 8943 times:

I will say, of the two times that I have flown UA this year, there were serious delays on both trips. Nothing unusual, and not unexpected. What actually IMPRESSED me was how easily and quickly they were able to rebook my fiance and I on different flights that were better than sitting at the airport waiting on our originally scheduled flights to depart. Maybe I had something akin to status because of my Chase Mileageplus card, I don't know? But I was very impressed at how helpful they were.

I will also say, last time I flew DL, I was very impressed with them, but it's been over a year. I think both airlines are improving.



A woman drove me to drink and I didn't have the decency to thank her. - W.C. Fields
User currently offlineairzim From Zimbabwe, joined Jun 2001, 1208 posts, RR: 1
Reply 13, posted (11 months 4 weeks 1 day ago) and read 8694 times:

Quoting toxtethogrady (Reply 14):
United told its Beaumont-Port Arthur customers to take a bus. They chose to take American instead.

I would love to know how many VVF lived in Beaumont? Well I bet at least one will raise his hand!

If Beaumont was an hours drive from Dallas, I'm sure American would put you on a bus too.

Rebuttals like this make me laugh given their self serving rant.


User currently offlinetraindoc From United States of America, joined Mar 2008, 360 posts, RR: 0
Reply 14, posted (11 months 4 weeks 1 day ago) and read 8504 times:

As a 1K and Million Miler, let me offer my experience. Last year, UA's service certainly suffered due to merger glitches. My wife and I certainly experienced that. This year between the two of us we have already flown close to 175,000 miles, flying with crews and planes from both sides of the merger. Indeed service is improving, especially on the former UA side.

The only unpleasant flight this year was in J from ORD to FRA last month. The service was OK, but the FAs were just not that friendly. Was that bad service? No. Was it good service? No, as well. So just one flight out of dozens that was not what it should be. So I concur with the others who recognize that UA is making progress.

Indeed, even if the United C suite did diss Joe, that does not mean that the whole airline is bad. If you have a chip on your shoulder and negative expectations, you may well get what you expect.


User currently offlineMSPNWA From United States of America, joined Apr 2009, 1944 posts, RR: 2
Reply 15, posted (11 months 4 weeks 23 hours ago) and read 8363 times:

In my opinion, UA's biggest problem is its customers. They expect more than a current-day airline can profitably deliver.

User currently offlineAVENSAB727 From United States of America, joined Jun 2012, 937 posts, RR: 1
Reply 16, posted (11 months 4 weeks 23 hours ago) and read 8283 times:

Quoting MSPNWA (Reply 23):

Yeah, there are always those, I have a feeling that people are asking for too much out of UA.



Always look on the bright side of Life!
User currently offlineMax Q From United States of America, joined May 2001, 4522 posts, RR: 18
Reply 17, posted (11 months 4 weeks 20 hours ago) and read 6860 times:

Quoting peanuts (Reply 2):
Didn't we do this last week already?

Listen, reviving a slogan that worked for its time is just not very clever. Times have changed and considering how fast negative news travels nowadays this slogan will haunt UA like a giant turd they will just keep stepping in.

Perception and reality are far apart here.

Well said.



The best contribution to safety is a competent Pilot.
User currently offlinejman40 From United States of America, joined Aug 2006, 58 posts, RR: 0
Reply 18, posted (11 months 4 weeks 17 hours ago) and read 6073 times:

Quoting airzim (Reply 13):
If Beaumont was an hours drive from Dallas, I'm sure American would put you on a bus too.

Rebuttals like this make me laugh given their self serving rant.

I'm not demonizing UA for making the business decision to cut BPT nor praising AA, but:

BPT-IAH by car: 103 miles
SPS-DFW by car: 120 miles

Not much difference. AA runs SPS-DFW 4x daily. Again, AA chooses to stay in SPS, UA decided to leave BPT. Both airlines make that choice based largely on profit and efficiency. But please don't state that choosing to fly (and saying so on an aviation board) a competitor rather than drive or bus to a hub is "a self serving rant" when similar situations exist on different routes served by different airlines.

Fly SPS-DFW and then points beyond if I have the choice and money is reasonable? Yes, please. Fly BPT-DFW and onward? Of course. Drive in Houston traffic because UA made the choice to cut service? No, thanks. Self serving? Sure. In that I'd rather fly than drive. But not a rant. UA made a choice. Customers make choices.

JMan


User currently offlineAA777223 From United States of America, joined Feb 2006, 1246 posts, RR: 6
Reply 19, posted (11 months 4 weeks 9 hours ago) and read 5145 times:

I read this in both the Houston and Dallas business journals yesterday, and was surprised. This editorial is obviously slanted, and doesn't really represent any sort of journalistic integrity. Using it as a top story further lowers my opinion of these publications.


Sic 'em bears
User currently offlineCALTECH From Poland, joined May 2007, 2237 posts, RR: 26
Reply 20, posted (11 months 4 weeks 9 hours ago) and read 5110 times:

Looking at Joe Brancatelli's picture, thought his profile as tommy767 showed him as a much younger person.


UNITED We Stand
User currently offlineawacsooner From United States of America, joined Jan 2008, 1914 posts, RR: 1
Reply 21, posted (11 months 4 weeks 8 hours ago) and read 5060 times:

Quoting jman40 (Reply 18):

I'm not demonizing UA for making the business decision to cut BPT nor praising AA, but:

BPT-IAH by car: 103 miles
SPS-DFW by car: 120 miles

Which one has a lot of military traffic that rakes in govt contracts and which one doesn't? There's the reason why AA still flies that route.


User currently offlineairzim From Zimbabwe, joined Jun 2001, 1208 posts, RR: 1
Reply 22, posted (11 months 4 weeks 8 hours ago) and read 5016 times:

Quoting jman40 (Reply 18):
I'm not demonizing UA for making the business decision to cut BPT nor praising AA, but:

BPT-IAH by car: 103 miles
SPS-DFW by car: 120 miles

Not much difference. AA runs SPS-DFW 4x daily. Again, AA chooses to stay in SPS, UA decided to leave BPT. Both airlines make that choice based largely on profit and efficiency. But please don't state that choosing to fly (and saying so on an aviation board) a competitor rather than drive or bus to a hub is "a self serving rant" when similar situations exist on different routes served by different airlines.

Fly SPS-DFW and then points beyond if I have the choice and money is reasonable? Yes, please. Fly BPT-DFW and onward? Of course. Drive in Houston traffic because UA made the choice to cut service? No, thanks. Self serving? Sure. In that I'd rather fly than drive. But not a rant. UA made a choice. Customers make choices.

There's no parallel, except distance apart from a major hub. Totally different traffic dynamics.

The self serving part was whining that the sky is falling because United made a business decision to discontinue a route and the poster takes personally. So the discontinuing one route somehow points to a larger endemic issue with United. Which any logical person knows is baloney.


User currently offlineexFWAOONW From United States of America, joined Nov 2009, 405 posts, RR: 0
Reply 23, posted (11 months 4 weeks 8 hours ago) and read 5019 times:

You may say "it's ONLY 120 miles", but it may take 4 hours start to stop when you factor urban traffic around airports. Is your loyalty worth 6 hours of your life every trip? (4hr drive each way minus 1hr flight each way)


Is just me, or is flying not as much fun anymore?
User currently offlineJAAlbert From United States of America, joined Jan 2006, 1600 posts, RR: 1
Reply 24, posted (11 months 4 weeks 8 hours ago) and read 5004 times:

Just to add anectodal information to the discussion (which likely is not relevant to assessing the airline as a whole) I flew SFO to BOS at the height of the merger issues. The computers (allegedly) had actually issued several of us passengers tickets for the same seat on a flight that was virtually sold out - of those left standing was a first class passenger who told me he had actually paid for his ticket (not an upgrade). About ten to fifteen of us were left standing in the aisles for close to an hour while the gate agents tried to figure what to do. The situation was a nightmare, but I have to say the gate agents and flight attendants could not have been more apologetic and kind. They were as upset as the rest of us.

We all finally managed to get seats - the first class guy - ended up in the back row of the plane (yikes!). I don't know about the others, but UAL gave me a nice discount coupon for future travel and the flight attendants plied me with free drinks and box lunches during the flight.

That merger was a mess - but the employees impressed me with their empathy and attitudes.


25 washingtonflyer : Gotta remember, VFFs often love small airports for a lot of reasons: 1) quicker check-in and processing. 2) reduced or free parking 3) extra segment a
26 Cubsrule : I disagree. There are key areas where UA is quite a ways behind the competition, especially DL. Here are a couple: 1) Airport facilities. The experie
27 toxtethogrady : Waco's less than an hour from DFW, and they fly jets in there. Bottom line is that Smisek is so focused on splitting the cashews that he's forgotten
28 jman40 : Okay. My main problem is you insulting people. Nobody whined, nobody said the sky is falling. The person person said UA bailed on the route, and thus
29 toxtethogrady : "In my opinion, UA's biggest problem is its customers. They expect more than a current-day airline can profitably deliver." If Costco conducted their
30 AVENSAB727 : Well, things have gotten a better at IAH with the rebuilt Terminal B South. But the others do need work. UA does need to go a bit more mainline, I th
31 Cubsrule : I agree with that, but if you contrast that with the improvements that DL has made at nearly all of its hubs with issues (massive JFK consolidation,
32 toxtethogrady : They made an investment decision many years ago to ramp up the 50-seaters to move into new markets that weren't ready for the 737's. At the time they
33 RDH3E : Virtual High-Five to you. They are loading up on 76-seat aircraft, and it has been said publicly they would like to retire the 50s as quickly as poss
34 MaverickM11 : UA doesn't need to rearrange its hubs and find new ones--its main (only?) strength is its unparalleled network. It's a little more complicated than t
35 washingtonflyer : I was amazed at the number of Q400s I saw at EWR yesterday. Didnt see a CRJ200 in sight. Q400s, Q300s (of which Commutair flies about 5 or 6 for UA),
36 Cubsrule : I was referring to facilities, an area where UA is far behind the curve.
37 MaverickM11 : Other than the sUA lounges, and all the lounges are being refreshed, I'm not sure what it needs to fix? IAH/EWR/ORD/DEN all have relatively new/compe
38 Cubsrule : IAH Terminal B needs fixing (frankly, the south complex isn't much better than the banjos). The A trailers, which are allegedly temporary but have be
39 MaverickM11 : I wouldn't say any of them are much different from most of ATL, SLC, MSP, and certainly better than LGA. The new concourse extension at JFK wouldn't
40 washingtonflyer : How about the bus situation at EWR or SFO?
41 RDH3E : You mean t-2 where they share the facility with like 10 other airlines? Where they just put in a brand new club (which is awesome by the way)?
42 FlyPNS1 : It may be "unparalleled", but it's still quite weak when it relies so heavily on RJ's. Even decent sized metros with 1-4 million people see very litt
43 peanuts : Arriving at SFO a month ago from RDM was kind of a major let down. Poor signage, rude employee, stairs down, bus, rude employee, long bus ride, lots
44 MaverickM11 : I agree Of course it has plenty of facility problems; all carriers do. Other than D and one corner of A, DFW is a mess There is pretty much no nice p
45 Cubsrule : For AA and UA, that's fair. For US and DL, it's not.
46 Post contains images MaverickM11 : Idunno...that new BOM domestic terminal is actually pretty nice , and the US terminal has been showing its age for years, never mind the original DL/
47 toxtethogrady : I would agree. The surest symptom of it is the exorbitant cost structure for the domestic network, though I have my suspicions they are cheating by a
48 toxtethogrady : At the time they were built, back in 1998, they were state-of-the-art (the Airport staff actually went to Cincinnati and Pittsburgh to gather the bes
49 Post contains links psa188 : Joe Brancatelli is not the only one to slam UA on the "friendly skies" issue. David J. Danto wrote a scathing piece on his blog about UA/CO and puts t
50 MaverickM11 : Good for him. Who the heck is he?
51 Post contains images RyanairGuru : While it is the overflow facility to TC (which is pretty nice IMHO) EWR TA is worse than appalling. That said, apparently PANYNJ want to knock it ove
52 type-rated : UA could save even more if they went from Cashew halves to Cashew bit's & pieces.
53 MSPNWA : Oh I don't know about that one. JFK is a still a place to shy away from, specifically if you have to fly through T2. The domestic concourses at ATL a
54 FlyPNS1 : Hardly. The Concourses at ATL are much wider, the bathrooms much cleaner and the number of stores/restaurants vastly greater. Not to mention that DL'
55 RyanairGuru : But other than the 717s replacing RJs, I wasn't under the impression that DL was growing much, if at all, at mainline above the 120 seat level? The 7
56 FlyPNS1 : True, but that's still a lot of mainline growth compared to UA whose mainline fleet keeps shrinking. And so far, I'm not convinced UA will order enou
57 Post contains images par13del : The only comment so far that has me confused, I thought this was about the customer and the airline, unless some other airline employees are flying U
58 Post contains links RyanairGuru : I'll leave this for your reading pleasure: UA/CO Pilots Ratify New Contract (by UnitedTristar Nov 12 2012 in Civil Aviation) To be honest, some of th
59 Cubsrule : All right. Let's look at STL (and discount AA, as it's an ex-hub) IAH-STL: All 50 seaters ATL-STL: All mainline (including a 752) CLT-STL: Mix of CR9
60 MaverickM11 : You have to consider the context of each carrier--AA and UA are just beginning to be able to get larger RJs. There's no question UA has a way to go o
61 Cubsrule : I agree with all that, but I am looking at this from a customer perspective. Customers don't care what the pilot contracts look like. They care wheth
62 MaverickM11 : UA is not going to come out on top in any mainline schedule comparisons any time soon. They just don't have the large rj numbers yet. But whereas DL
63 Cubsrule : So it's a "largest hub" thing or a "single hub" thing? In which hub is UA over two thirds mainline? GUM doesn't count.
64 StuckInCA : Wow. Unless you fly rather infrequently, I'd argue you've been very lucky or your expectations are very low. My flight back from FRA on AA last weeke
65 MSPNWA : Not at all. IAH is going to look bad no matter what the comparison. Aircraft gauge has always been a drawback to IAH. It's an ex-CO hub that didn't h
66 Cubsrule : If I can connect in DFW and ride 738s the whole way or connect in IAH and ride ERJs the whole way--which is true on a lot of itineraries--it's not a
67 MaverickM11 : None, but UA had an empty order book, and I assume backfilling 757s is a priority ahead of upgauging rj flying right now. I've flown 75k miles in the
68 StuckInCA : I don't want to dwell on it here as I wrote to them and received a satisfactory response. That said, I doubt if I'll redeem that travel voucher anyti
69 MaverickM11 : US passengers are getting what they pay for, which is a phenomenal deal compared to what they were paying only a few years ago, never mind the "golde
70 T5towbar : I heard that the economics (and the maintenance) from the E190 are not that great. US (as M/L) and B6 flies them. Are there any problems from those o
71 washingtonflyer : Thats not necessarily true. On average fares are down, but there are lot of people who don't have flexibility with fares, and they are getting absolu
72 FlyPNS1 : A more balanced network of what? I don't see how small RJ's create a more balanced network. It should be noted that this past week, UA gave updated f
73 airportugal310 : I've flown 60 flights this year for a total of 293k...either your expectations are way too high or it's just you. I agree with Mav11...pretty good tr
74 VC10er : From a brand strategy standpoint, evivinf FTFS slogan was clever, in fact genus. UA has improved a lot, I have had 47 international BF segments this
75 n505fx : Why do people keep perpetuating this twist of truth? Crappy small overhead LCD screens are going away in favor of streaming video/audio on your own d
76 Post contains images MaverickM11 : Because it's my right as a passenger to watch a worn out tape of Two and a Half Men and if UA wants to deny me that right I'm taking my business else
77 Tango-Bravo : While I would agree that Brancatelli's exaggeration of how bad UA's service/customer relations have become compromises the article's credibility... in
78 n505fx : Interesting....because I probably have 10x more exposure to these "top ad execs"...oh wait, I am probably one of those top ad execs that he thinks he
79 peanuts : But having to prop yourself up like that does what exactly? Make two trolls? How do you measure that success? Finger in air? Just curious. I find abs
80 n505fx : Experience and reaction is what I can go against...tapping in to brand truths, brand equity, brand good will and aspirational promise...but if you do
81 FlyPNS1 : Except there is no brand equity left in this slogan. United long since destroyed it. Again the brand good will is long gone and aspirational promise
82 Cubsrule : is there some equity left in it in New York? I wonder whether there are some folks who flew UA when pmUA was much, much bigger in NYC (and NYC was mu
83 peanuts : Well, I'm definitely not going to whip it out over this one... I find your statement more bluster than anything. Advertising agencies/marketing strat
84 n505fx : Meh...your uninformed opinion, I am sure, with the amount of spend in media and production, this was tested and validated, a process you probably kno
85 FlyPNS1 : Many branding efforts test well, but still go on to fail miserably...this is particularly true in the airline industry. United's "Rising" campaign te
86 MaverickM11 : Judging from the numerous people who PINE for the old UA through opaque rose colored glasses (the great ads! The beautiful cartoons!), often the same
87 FlyPNS1 : Sorry, but a handful of a.net geeks really doesn't mean brand equity is alive.
88 n505fx : Nope, because they didn't have the product to back it. This McGarry campaign was baked for a while, so one has to give some credence to UAL holding i
89 Post contains images MaverickM11 : Don't forget all of flyertalk . I think there's plenty of brand equity, particularly when you consider that historically UA was never that "friendly"
90 n505fx : I am sorry Mav, but at an age group of 26-35, I HIGHLY doubt you have that much of a point of reference for a company that has been around since 1926
91 FlyPNS1 : I don't hate UAL, but I'm not gong to mindlessly gush over UA either. Bottomline, something about this merger isn't working. Brancatelli may be a bit
92 MaverickM11 : How much reference do you think passengers have? 90 years? They've only used the friendly slogan since the 60s. Maybe they were "friendly" by some me
93 n505fx : with all due respect...in your honest opinion and by all metrics trending better
94 MSPNWA : In your case I'd take the 737s. It's commonly the downside of IAH versus DFW. Of course you can flip the story over at ORD. I don't know if anybody l
95 Post contains images MaverickM11 : I've been saying it has gotten much better than most give it credit Scheduling and fleeting aside, it's pretty extraordinary that UA can offer so man
96 Cubsrule : Who else is running 50 seaters on routes like IAH-CLT and IAD-STL or CR7s on routes like DEN-YYZ and IAD-COS?
97 FlyPNS1 : But compared to DL, WN or even a merged US/AA, that's not really true. In most markets, UA doesn't offer any larger variety of destinations than its
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