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Saying "Flying The Friendly Skies" When?  
User currently offlineVC10er From United States of America, joined Feb 2007, 2984 posts, RR: 13
Posted (1 year 2 months 3 weeks 20 hours ago) and read 2453 times:
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I have noticed that no announcements by FA's or pilots have NOT re-started saying "AND...thank you for flying the friendly skies" yet. I recall the days when FA's would STILL say it years after United changed their slogan. I even recall reading once that it took serious training to get them to stop because it was so ingrained in their heads to say it. It would just pop out once and a while.

Does anyone know if they will start saying it again upon saying goodbye?

I know it's probably too soon to align with the ads, but I could swear the crews and front line staff seem to suddenly be knocking themselves out to be VERY friendly and so much "anything you need just let me know" and "HELLO! How are you tonight?" And suddenly they are taking my jacket immeadiately etc. Not to be cynical, but has there been a training blitz?

I guess my question is; what is happening internally now that there is a BIG NEW MISSION to live up to?


The world is missing love, let's use our flights to spread it!
8 replies: All unread, jump to last
 
User currently offlineUALFAson From United States of America, joined Mar 2004, 741 posts, RR: 4
Reply 1, posted (1 year 2 months 3 weeks 1 hour ago) and read 2001 times:

Yes, actually, there has been a training blitz. Now that some (although obviously not all) of the customer-facing merger logistics have been largely worked out, a few months back the company launched a training effort for all customer-service related employees (re-)emphasizing customer service skills, problem resolution, etc.

It wasn't until responding to this post that I wonder if management knew at that time that they were going to bring back the "fly the friendly skies" tag line and wanted to have improved customer service training completed when the new ad campaign went live?

So far, nothing has been posted on UA's intranet site instructing employees to incorporate the tag line in their announcements, but I'm sure some of the old-school employees who are still proud of that slogan will naturally start doing so.

Glad to hear you've noticed the improvement in service!



"We hope you've enjoyed flying with us as much as we've enjoyed taking you for a ride."
User currently offlineVC10er From United States of America, joined Feb 2007, 2984 posts, RR: 13
Reply 2, posted (1 year 2 months 2 weeks 6 days 5 hours ago) and read 1600 times:
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Quoting UALFAson (Reply 1):

I know many will say there hasn't been and point to statistics, but customer service has improved and it is palpable! In fact on Friday night I had an emergency a half hour before boarding and alerted a Customer Service person who got me off the flight and rebooked me for tonight, got me and my partner changed with a smile and "don't worry we will fix all this" no grouchy "you're a pain in the butt" look. Just smiles and calming. Then...in the hysteria I misplaced my passport and really freaked...the same agents put out an APB and a group of UA folks checked everything including the floor on the cue to passport control, and got it. These UA CS people certainly "Friendly Skies" people.

But I think it should be said upon landing "thank you for flying the friedly skies" and in the survey you can take on board or if UA emails you a survey, they should ask "did your experience on United live up to "Fly the Friendly Skies?"

If not: why?



The world is missing love, let's use our flights to spread it!
User currently offlineViscount724 From Switzerland, joined Oct 2006, 25983 posts, RR: 22
Reply 3, posted (1 year 2 months 2 weeks 6 days 5 hours ago) and read 1587 times:

Quoting UALFAson (Reply 1):
Yes, actually, there has been a training blitz. Now that some (although obviously not all) of the customer-facing merger logistics have been largely worked out, a few months back the company launched a training effort for all customer-service related employees (re-)emphasizing customer service skills, problem resolution, etc.

Aren't ex-CO and ex-UA flight attendants still working as if they're two separate companies, only flying on their former routes and aircraft? When is that likely to change? I doubt the skies will be very friendly until they agree on a single contract.


User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4326 posts, RR: 1
Reply 4, posted (1 year 2 months 2 weeks 6 days 5 hours ago) and read 1568 times:
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Quoting VC10er (Thread starter):
I have noticed that no announcements by FA's or pilots have NOT re-started saying "AND...thank you for flying the friendly skies" yet.

Funny.

On Friday I did a 320 and a 739ER. The 320 had a Purser up front, and the 739ER had a 'Flight Service Coordinator' up front. There are still subtle differences between sCO and sUA.


User currently offlineUALFAson From United States of America, joined Mar 2004, 741 posts, RR: 4
Reply 5, posted (1 year 2 months 2 weeks 6 days 5 hours ago) and read 1531 times:

Quoting Viscount724 (Reply 3):
Aren't ex-CO and ex-UA flight attendants still working as if they're two separate companies, only flying on their former routes and aircraft? When is that likely to change? I doubt the skies will be very friendly until they agree on a single contract.

Yes, FAs are still only working their former aircraft, but there has been crossfleeting of the routes, meaning, for example, my recent IAH-EZE flights were actually sUA aircraft staffed by sUA crews, even though IAH was a CO hub. A lot of sUA 757s and several 777s have been added to EWR and sCO 738s are now in and out of ORD.

I don't know when the contract and seniority list will be unified. My mom is now retired, so I don't have the current buzz/gossip. I will say that I think it's been long enough since the merger announcement that most employees (maybe not all) have gotten past the CO/UA us vs. them infighting and are focused on working together as a single airline, even if they're not on a single contract.



"We hope you've enjoyed flying with us as much as we've enjoyed taking you for a ride."
User currently offlineLAXintl From United States of America, joined May 2000, 26131 posts, RR: 50
Reply 6, posted (1 year 2 months 2 weeks 6 days 4 hours ago) and read 1453 times:

Unless PA announcements are updated in their books, I don't think you will hear the tagline onboard, atleast officially.


From the desert to the sea, to all of Southern California
User currently offlineTWA772LR From United States of America, joined Nov 2011, 2434 posts, RR: 1
Reply 7, posted (1 year 2 months 2 weeks 6 days ago) and read 1329 times:

When I flew IAH-SFO-SYD, I heard it on the SFO-SYD wince it was sUA, I thought that was just because it was a habit of the crew, the IAH-SFO was a sCO crew so no "Friendly Skies" slogan was said.

Coming back, flew QF SYD-LAX so of course no "Friendly Skies" slogan, but I heard it on LAX-IAH, which was an sUA A319, again I thought it was habit.

I also heard it flying IAH-DFW on sUA, and I don't remember if I heard it or not on DAL-IAH.

So maybe the crews were instructed to start saying it before a public announcement?



A landing EVERYONE can walk away from, is a good landing.
User currently offlineRyanairGuru From Australia, joined Oct 2006, 5939 posts, RR: 5
Reply 8, posted (1 year 2 months 2 weeks 5 days 22 hours ago) and read 1217 times:

Quoting LAXintl (Reply 6):
I don't think you will hear the tagline onboard, atleast officially.

I agree, I don't think that it will become part of the official script for on-board announcements.

That said, I'm sure some FAs, especially on the sUA, will use it "unofficially"



Worked Hard, Flew Right
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