It is with great sadness that MetJet is announcing that effective October 25, 2013, the company will be cancelling all flight operations, starting with the flights on October 26, 2013. This includes all flights operated as a public charter, under the "MetJet" name, into and out of Green Bay, WI, Fort Myers, FL, Cancun Mexico, Minneapolis, MN, and Orlando, FL.
MetJet will be operating its flights, as scheduled, on October 16, October 19 and October 23. For information regarding these flights call (855) 563-8538. When dealing with our staff, please remember that the cancellations are not their fault, and they are working to assist everyone as quickly as possible.
MetJet was founded with the intention of providing the best customer service to its passengers, while bringing nonstop service from cities like Green Bay to key markets. Over the last year we have been able to create the most amazing customer base through our amazing service, but as we look at the months ahead it is clear that we do not have enough demand, or customers, to continue operating. Likewise, as most of our passengers are from Green Bay we know that this is affecting our families, friends and neighbors. MetJet was meant to be a great thing for the communities we serve, and we apologize for every inconvenience we have caused.
kcrwflyer From United States of America, joined May 2004, 3701 posts, RR: 8 Reply 1, posted (1 month 2 weeks 5 days 21 hours ago) and read 4337 times:
I give them all the credit in the world for trying and actually getting off the ground. It's easy to sit at home on a.net and talk about how things should be done, but they actually put real effort into it.
metjetCEO From United States of America, joined Jun 2007, 406 posts, RR: 1 Reply 6, posted (1 month 2 weeks 5 days 16 hours ago) and read 3686 times:
Thank you for being pretty understanding, and thank you for being understanding. I will tell you that I had been working on this for 10+years and today is literally the saddest day of my life. It would have been easy to hide today, but I was in the office and spoke to every passenger that came by inquiring about refunds, etc. I had a dad bring in his 5 year little girl to my office and tell her that I am the guy that killed her Disney princess dreams, I had one guy post my home address all over the internet and tell people that they should go to my house for a refund in the middle of the night.
For the next few days I have to focus on issuing refunds but am happy to share what I have learned with the group. Things like ... without being in a GDS the struggle to fill planes makes us a totally different company.
For us aviation geeks, I want to say that from a charter point of view Sun Country could not have been a better partner. Tony and Shelly in their charter group are awesome, Markus (their fleet planner) is literally a genius when it comes to aircraft utilization, crew scheduling and routings. Jerry Fuller, Gina, Lisa Dawnette and everyone in their ops group always made us feel like family and in every way we were treated like we were not an external company...but an outstation within their network. We literally operated from Oct 7 2012 through next Wed (October 23, 2013) and Sun Country never cancelled a flight on us, and we only had one significant late flight (fuel puncture at MCO). If anything, any late flights in the MetJet network were literally my fault because I would not stop talking to our passengers, their flight crews, etc. There was a running joke for a while that if I was at GRB the day of the flight I would cause a delay by not shutting up.
Finally, Menzies in Orlando, Bill at AA in RSW and the amazing Air Wisconsin team at GRB was the final piece of the puzzle that made our customers so happy. I would recommend anyone that was part of the MetJet solution...any day of the week.
usxguy From United States of America, joined Jan 2006, 907 posts, RR: 6 Reply 7, posted (1 month 2 weeks 5 days 11 hours ago) and read 3388 times:
GDS and connectivity really does make a huge difference. I know our bookings almost doubled at one of my clients once we had our Type A messaging/E-ticketing up and running on all the major systems. You also don't have to spend as much money on direct marketing.
Sorry to hear about MetJet... you really put your heart and soul into this... I just hope people get it.
Although not to sound critical -- Sept/Oct/Nov are typically very light travel periods for Americans down to Orlando -- I'm surprised you were running flights!
Your insight was always very interesting, and my heart goes for you as you deal with this tough situation. I hope you stay on with this username, as youre probably the only a.netter who has run an airline
We could definitely use your insight in the future.
One of the FB admins for PHX Spotters. "Zach the Expat!"
atcsundevil From United States of America, joined Mar 2010, 794 posts, RR: 2 Reply 10, posted (1 month 2 weeks 5 days 2 hours ago) and read 3055 times:
I don't often feel much sympathy for airlines that go under because the management somehow always seems to get taken care of (although I certainly feel for those who lose their jobs and thus, their livelihood), but this is a very different circumstance.
The vast majority of airline CEOs come from other industries and see aviation as a business rather than a passion, but this is one of the rare exceptions where the CEO clearly has a passion and a dream. metjetCEO, while your dream was not entirely fulfilled, you were still able to create something real...something that many of us here truly envy. None of us can understand what you're going through, but you have the sympathy, support, and respect of everybody on a.net and beyond. You can be proud of what you and your team accomplished regardless of this outcome.
It is better to have tried and failed than to have never tried at all, even though it might not seem that way right now.
F9animal From United States of America, joined Dec 2004, 4866 posts, RR: 29 Reply 11, posted (1 month 2 weeks 4 days 19 hours ago) and read 2763 times:
The fact you made it for over a year is amazing! I have seen charter outfits last three weeks. I am hopeful that you continue your hopes and passion of running an airline. I don't doubt that you have learned a ton from this, and that this will only make you stronger. MetJetCEO, I am looking forward to hearing about your experience!
sunking737 From United States of America, joined Feb 2005, 1997 posts, RR: 9 Reply 13, posted (1 month 2 weeks 3 days 15 hours ago) and read 2264 times:
DE PERE, WI (WTAQ) - Charter flight company MetJet closed their only office in De Pere Friday for "safety reasons".
The company said it was going keep its office open to talk with customers and process refunds, but with shorter hours. But after two busy days, founder and CEO Michael Heisman said that was no longer possible.
Heisman says he has received death threats, people have said they would push him in front of a bus, people have thrown things, and made rude and inappropriate comments.
“It’s getting out of hand, and we need to process refunds as quickly as possible” Heisman said.
Heisman says credit card companies can now process refunds.
MetJet staff continue to process refunds at remote locations.
Wow I guess I am not surprised that people turn into animals. Stay safe MetjetCEO.
Wow, amazing how people can get. I mean, death threats because your flight got cancelled?! Get your refund and find another way to get there if possible. People have to realize that the airline wasn't just shut down because MetJetCEO didn't want to do it anymore. If it isn't economically feasible, it isn't able to keep its doors open. But seriously, DEATH THREATS? Wow. Just wow.
\________(---)________/ :) World's most beautiful aircraft: 757-200, MD-88/90, E-190, A321
Some people seriously need lives. It sucks for them to have plans for a vacation be altered or cancelled, but resorting to threats of death or violence is not only immature and extreme, but it's illegal. Some people just don't understand how to handle things that go wrong when it comes to travel. Flying requires flexibility and a plan B -- people who can't cope with that should just drive.
They need to relax and do a search on Orbitz. At least the company is doing the honorable thing and issuing refunds rather than forcing people to dispute the charges with their credit card companies (or worse, leaving those who paid cash on their own), so it could be worse for these pax.
ouboy79 From United States of America, joined Nov 2001, 4300 posts, RR: 22 Reply 17, posted (1 month 2 weeks 1 day 23 hours ago) and read 1615 times:
Best of luck to you guys. I've always enjoyed following the developments behind MetJet. Reviewing the financials with friends we would always think "how could we do this flying out of this city" and it helped to put a real number to a lot of things we wouldn't even think of needing.
This seems to be a pretty orderly shutdown like Champion and you should be commended for that. Today is a sad day, but you'll continue to grow from this and I think we are all excited to read more in-depth experiences about what it took to run your own airline.
Any opinion/comment posted is that of my own and not that of Southwest Airlines Co.
GentFromAlaska From United States of America, joined Feb 2005, 2629 posts, RR: 1 Reply 18, posted (1 month 2 weeks 1 day 21 hours ago) and read 1526 times:
Quoting atcsundevil (Reply 16): Some people just don't understand how to handle things that go wrong when it comes to travel. Flying requires flexibility and a plan B
First and foremost I don't condone the type of harmful threats and activity mentioned above. Air travel is contract driven. A pax buys a fare which statistics show is usually a super saver fare and expects to be delivered to the destination specified on the contract (the performance) on time.
You have to remember there may be other items with the flight including but not limited lodging, show tickets etc. other travel by other people for weddings, family reunions etc and to an extent business travel. Repurchasing air travel gets expensive and to a certain extent limited inside the 7-14-21 day advance purchase window requirement. More often than not the airlines will not budge without the travelers credit card. As pax become smarter they are fighting back. I The carriers contract of carriage is readily available today.
The culprit to me is the restrictive fare super saver ticket which came out of airline deregulation in the late 1970's. I personally believe the super saver fare as we know it today is will vanish from in the U.S. int the next ten to fifteen years; replaced by the ULCC model fare. It's going to be fun to see how the legacies (or sole legacy by then) .
Man can be taken from Alaska. Alaska can never be taken from the man.
JetBlueGuy2006 From United States of America, joined Jan 2006, 1623 posts, RR: 1 Reply 20, posted (1 month 1 week 3 days 17 hours ago) and read 818 times:
According to Sun Country's Facebook Page:
Quote: Sun Country Airlines will operate a one time round-trip flight from Orlando to Green Bay, WI, and return to Orlando, tomorrow, October 26, 2013, to accommodate those MetJet passengers who may have been stranded in Green Bay or Florida due to MetJet’s cessation of operations on October 23, 2013. The flights will depart Orlando at 1:55pm on Saturday, October 26, 2013, and will depart from Green Bay at 4:00pm. In order to be booked on these flights, passengers must call Sun Country Reservations at 1-800-359-6786 (toll free). Passengers who arrive at the airport without confirmed booking in advance will not be assured of seats on the airplane. Thank you.