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US Airways Inflight Service Changes As Of April 1  
User currently offlineMesaFlyGuy From United States of America, joined Dec 2012, 2943 posts, RR: 4
Posted (4 months 6 days 10 hours ago) and read 9632 times:
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I got this email this morning. As of April 1st, US Airways will be ramping up their InFlight Offerings to more closely align themselves with AA.

The enhancements include:

First Class meals on more flights:
On flights less than 1 hour, enjoy a morning and afternoon/evening beverage with a snack
We’re offering our signature snack basket on flights 1 – 2 hours in length
Lite Bites, a new snack basket including fresh fruit, breakfast cakes and finger sandwiches, will be offered on flights 2 – 2:45 hours long, as well as on flights departing after 8 PM
On flights from Charlotte to Minneapolis and from Philadelphia to Minneapolis, enjoy meal service: Breakfast 5 AM – 9 AM, Lunch 9:01 AM – 1:30 PM, Dinner 4:01 PM – 8 PM, Lite Bites 1:31 PM – 4 PM and after 8 PM**
A meal is offered on flights 2:45 – 3:30 hours long from 5 AM to 8 PM, and Lite Bites are offered after 8 PM**
On flights longer than 4:30 hours, enjoy meal service with a snack basket 5 AM to 8 PM, and Lite Bites with a Continental Breakfast Box served after 8 PM and on late night flights
New glassware on all domestic First Class flights

Main Cabin meals update:
On flights from 2:45 – 3:30 hours, our fruit & cheese plate, morning breakfast sandwich and afternoon sandwiches are available for purchase

Premium Wines on domestic flights:
Premium wines are now available in Main Cabin on all domestic routes 3:30 hours and longer

International Business Class entertainment enhancements:
On B757 and B767 operated flights, enjoy the new Samsung Galaxy Tab™ offering 60 movies, as well as a greater variety of television programs and audio selections
This spring, we're doubling the entertainment selections on our A330s to offer you more than 250 movies, 350 audio options and more
Also, this spring, we’ll debut new Bose® QuietComfort® 15 Acoustic Noise Cancelling® headphones

Class of service name changes:
The names of the US Airways classes of service will be changed to align with American Airlines.
Envoy is now Business Class
Coach and Economy are now referred to as Main Cabin
Terms & Conditions

*Not available on US Airways Express operated flights. **Appetizer not served on flights 2:45 – 3:30 hours in length.
_______________________________
I'm glad to see these changes going into effect so soon. (Just in time for my Spring Break trip with them   )

I think some of these were definitely needed adds (the snack basket in Main Cabin; the tablets in Business Class especially). I'm also not surprised to see the Envoy branding dropped from Business Class (actually I was just waiting for it to happen with the new Eagle rebranding).

All in all, this merger is really in full swing and making some much-needed progress on both ends. Kudos to the new AA and the best of luck to all the employees at the new company!  

MODS: I did a search and didn't find anything, but if this has already been reported please delete.

One more thing, can we please avoid turning this thread into an AA vs US argument on how crappy the US service was before? We've had enough of that on this website by now.


\________(---)________/ :) World's most beautiful aircraft: 757-200, MD-88/90, E-190, A321
27 replies: All unread, showing first 25:
 
User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4241 posts, RR: 1
Reply 1, posted (4 months 6 days 10 hours ago) and read 9478 times:
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The second beverage service on pmUS CLT-LAX and PHL-LAX flights is a lifesaver. It's coffee and water only. But the portions are generous, and it really gets you in the mood to walk up the jetway smiling.

May the service continue.  


User currently offlineirishayes From United States of America, joined Jan 2008, 2165 posts, RR: 15
Reply 2, posted (4 months 6 days 8 hours ago) and read 8964 times:

Good to hear about the enchanced BOB options on flights in Y over 2h45m! I took the 5:20 AM on US from MSP to PHX on Monday, which clocks at 2h54min, and I was starving. I had to order TWO snack boxes when in reality, I would have much rather spent $8 on a sandwich or a fruit and cheese plate (I really just wanted cheese at that point). Since I'm flying US again in May on DFW to PHL, this will be a nice welcomed change to look forward to  


next flights: msp-phx-slc, msp-mdw, ord-sju, sju-dfw-ord, msp-dfw, dfw-phl, phl-msp, jfk-icn, icn-hkg-bkk-cdg
User currently offlineBigGSFO From United States of America, joined Jun 2005, 2915 posts, RR: 6
Reply 3, posted (4 months 6 days 7 hours ago) and read 8731 times:

Quoting MesaFlyGuy (Thread starter):
On flights from Charlotte to Minneapolis and from Philadelphia to Minneapolis, enjoy meal service: Breakfast 5 AM – 9 AM, Lunch 9:01 AM – 1:30 PM, Dinner 4:01 PM – 8 PM, Lite Bites 1:31 PM – 4 PM and after 8 PM**
A meal is offered on flights 2:45 – 3:30 hours long from 5 AM to 8 PM, and Lite Bites are offered after 8 PM**

Curious that they expanded details on these two flights. Am I missing something?


User currently offlineMesaFlyGuy From United States of America, joined Dec 2012, 2943 posts, RR: 4
Reply 4, posted (4 months 6 days 7 hours ago) and read 8679 times:
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Quoting BigGSFO (Reply 3):

I was also wondering what's so special about Minneapolis. Anybody have any clue?



\________(---)________/ :) World's most beautiful aircraft: 757-200, MD-88/90, E-190, A321
User currently offlineirishayes From United States of America, joined Jan 2008, 2165 posts, RR: 15
Reply 5, posted (4 months 6 days 7 hours ago) and read 8578 times:

Quoting MesaFlyGuy (Reply 4):
I was also wondering what's so special about Minneapolis. Anybody have any clue?

Nothing other than the fact than the Twin Cities rock   Jokes aside, I was also wondering about that as well. CLTMSP is blocked at 2h44 mins and PHLMSP is just over 3 hours. I'm flying US 1986 from PHL to MSP in a few weeks, so will look into that.



next flights: msp-phx-slc, msp-mdw, ord-sju, sju-dfw-ord, msp-dfw, dfw-phl, phl-msp, jfk-icn, icn-hkg-bkk-cdg
User currently offlineMah4546 From Sweden, joined Jan 2001, 32620 posts, RR: 72
Reply 6, posted (4 months 6 days 7 hours ago) and read 8546 times:

Quoting BigGSFO (Reply 3):
Curious that they expanded details on these two flights. Am I missing something?

Delta competes and offers meal service.



a.
User currently offlineAirbusGeek From United States of America, joined Apr 2013, 146 posts, RR: 0
Reply 7, posted (4 months 6 days 4 hours ago) and read 7827 times:

Envoy has already been changed to Business, this was completely expected. However, Coach and Economy are not called Main Cabin yet.

Although I love US Airways, I hated their meal window on domestic first, so now being able to have more flights with more meals and options, is great.

Having more entertainment options on the A330s, is great, especially as I would have some films on the outbound flight, I didn't watch on the inbound flight from Europe.

All of this, sounds great and just in time for trip with US in the next week.



PIEDMONT- A MODEL OF HOW GOOD AN AIRLINE CAN BE
User currently offline175erj From United States of America, joined Mar 2014, 140 posts, RR: 0
Reply 8, posted (4 months 6 days 3 hours ago) and read 7586 times:

Quoting kgaiflyer (Reply 1):

Were they really only doing one beverage service on a flight this long, followed by coffee/water pre-arrival? And how does a glass of water have you smiling walking up the jetway??


User currently offlineenginebird From United States of America, joined May 2007, 341 posts, RR: 0
Reply 9, posted (4 months 6 days 2 hours ago) and read 7350 times:

Quoting MesaFlyGuy (Thread starter):

First Class meals on more flights:
On flights less than 1 hour, enjoy a morning and afternoon/evening beverage with a snack
We’re offering our signature snack basket on flights 1 – 2 hours in length

Sorry, guys, but we seem have got so used to almost non-existent service on many carriers in the US -- including first class -- that a snack basket in first is lauded as a great improvement.

Just recently flew PHL-AUS on the "old US Airways", a 4+ hour flight, and the product in first was not even remotely close to what BA offers in Club Europe between LHR and most European cities, i.e. on flights under 2 hours. You do not only get an excellent hot meal plus dessert and/or cheese there, I was even able to celebrate the end of my workday with two complimentary 12.5oz/375ml bottles of Pommery Brut Royal Champagne (a $50+ value)...

Good luck to the new AA!


User currently offlineirishayes From United States of America, joined Jan 2008, 2165 posts, RR: 15
Reply 10, posted (4 months 5 days 18 hours ago) and read 6212 times:

Quoting enginebird (Reply 9):
Just recently flew PHL-AUS on the "old US Airways", a 4+ hour flight, and the product in first was not even remotely close to what BA offers in Club Europe between LHR and most European cities

You mean where the first class "seat" entails just a standard YCL seat with the middle blocked off???



next flights: msp-phx-slc, msp-mdw, ord-sju, sju-dfw-ord, msp-dfw, dfw-phl, phl-msp, jfk-icn, icn-hkg-bkk-cdg
User currently offlinewashingtonflyer From Bouvet Island, joined Sep 2013, 460 posts, RR: 0
Reply 11, posted (4 months 5 days 18 hours ago) and read 5982 times:

Different markets with different price points. Americans are more or less content with a bus on wings these days.

User currently offlineTomassjc From United States of America, joined Jan 2010, 848 posts, RR: 2
Reply 12, posted (4 months 5 days 18 hours ago) and read 5900 times:
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Quoting 175erj (Reply 8):
Were they really only doing one beverage service on a flight this long, followed by coffee/water pre-arrival? And how does a glass of water have you smiling walking up the jetway??


Guess we're spoiled at our carrier of choice (the one with the dude on the tail) where 2 main cabin beverage services are standard on all flights, time permittting.

Tomas SJC



When once you have tasted flight, you will forever walk the Earth with your eyes turned skyward -Leonardo DaVinci
User currently offlinetyler81190 From United States of America, joined Feb 2009, 676 posts, RR: 0
Reply 13, posted (4 months 5 days 18 hours ago) and read 5714 times:

Quoting irishayes (Reply 10):
Quoting enginebird (Reply 9):
Just recently flew PHL-AUS on the "old US Airways", a 4+ hour flight, and the product in first was not even remotely close to what BA offers in Club Europe between LHR and most European cities

You mean where the first class "seat" entails just a standard YCL seat with the middle blocked off???

I would rather have those seats with an actual meal than a slightly bigger seat, with a free drink.


User currently offlineRamblinMan From United States of America, joined Oct 2010, 1138 posts, RR: 1
Reply 14, posted (4 months 5 days 17 hours ago) and read 5470 times:

Quoting irishayes (Reply 10):
You mean where the first class "seat" entails just a standard YCL seat with the middle blocked off???

Some might find that preferable to a "first class" that merely entails a slightly bigger seat and a couple free cans of crappy beer.


User currently offlineMah4546 From Sweden, joined Jan 2001, 32620 posts, RR: 72
Reply 15, posted (4 months 5 days 17 hours ago) and read 5139 times:

Quoting washingtonflyer (Reply 11):





Different markets with different price points. Americans are more or less content with a bus on wings these days.

And Europeans aren't content flying Ryanair, Easyjet and Vueling?



a.
User currently offlineUSAirALB From United States of America, joined Sep 2007, 3039 posts, RR: 2
Reply 16, posted (4 months 5 days 17 hours ago) and read 5116 times:

On every US transcon I have flown on (mostly CLT-LAX/SFO), the service was:

1. Drink service
2. BOB
3. Coffee/Tea/Water Service
4. Water during flight, sometimes passed out on trays
5. Full drink service before arrival

On flights around 3-4 hours in YCL(I see this service a lot on CLT-Mexico/Caribbean flights), the service is usually:
1. Drink service
2. BOB
3. Coffee/Tea/Water service
4. Water service prior to arrival

My last transcon with US was last July so unless something has changed, what I said above is what should be performed.



E135/E140/E145/E70/E75/E90/CR2/CR7/CR9/717/732/733/734/735/73G/738/739/752/753/762/772/319/320/321/333
User currently offline777stl From United States of America, joined Dec 2004, 3573 posts, RR: 3
Reply 17, posted (4 months 5 days 17 hours ago) and read 4994 times:

It’s nice to see US becoming more “AA” than AA becoming more “US”, regardless of who’s at the helm.


PHX based
User currently offlinewashingtonflyer From Bouvet Island, joined Sep 2013, 460 posts, RR: 0
Reply 18, posted (4 months 5 days 16 hours ago) and read 4751 times:

Quoting Mah4546 (Reply 15):
And Europeans aren't content flying Ryanair, Easyjet and Vueling?

They are but there are also those willing to fly BA and Air France intra-Europe which runs at a pricing level that is one quantum level higher.

There is really ONE ULCC carrier in my mind - NK. The full service carriers have all reduced service levels to not too much above ULCC levels.


User currently offlineL1011 From United States of America, joined May 1999, 1670 posts, RR: 9
Reply 19, posted (4 months 5 days 15 hours ago) and read 3999 times:
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Quoting MesaFlyGuy (Thread starter):
I think some of these were definitely needed adds (the snack basket in Main Cabin

Will they really be offering the snack basket in the main cabin, or was that posted in error?

Bob Bradley



Fly Eastern's Golden Falcon DC-7B
User currently offlineUSAirALB From United States of America, joined Sep 2007, 3039 posts, RR: 2
Reply 20, posted (4 months 5 days 15 hours ago) and read 3945 times:

Quoting washingtonflyer (Reply 18):
There is really ONE ULCC carrier in my mind - NK. The full service carriers have all reduced service levels to not too much above ULCC levels.

And as Americans, we find ourselves without competition within the big 4 currently. US/AA/UA/DL all more or less provide the same service in the Y cabin on Domestic fights.



E135/E140/E145/E70/E75/E90/CR2/CR7/CR9/717/732/733/734/735/73G/738/739/752/753/762/772/319/320/321/333
User currently offline777stl From United States of America, joined Dec 2004, 3573 posts, RR: 3
Reply 21, posted (4 months 5 days 14 hours ago) and read 3497 times:

Y service may be more or less homogenous between all 3(4), but I can find some compelling reasons to avoid or patronize those airlines that aren’t related to ticket cost. AA’s AAdvantage is a large reason I stay loyal to AA as its miles seem to have the most value, the ability to redeem into international F, and generally more award availability. That’s also the same reason I avoid DL and Skypesos V2.0, if I can help it.


PHX based
User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4241 posts, RR: 1
Reply 22, posted (4 months 5 days 14 hours ago) and read 3467 times:
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Quoting 175erj (Reply 8):
And how does a glass of water have you smiling walking up the jetway??

A "coffee and water service" includes coffee. Huge red cups of a good brand that's very aromatic.

On a 7am flight it sets the mood for arrival.

Water? Maybe that works too.  


User currently offlinehz747300 From Hong Kong, joined Mar 2004, 1656 posts, RR: 1
Reply 23, posted (4 months 5 days 10 hours ago) and read 2035 times:
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Quoting kgaiflyer (Reply 22):
A "coffee and water service" includes coffee. Huge red cups of a good brand that's very aromatic.

I'm generally surprised by what delights on domestic US air service. I've been spoiled by Cathay I guess  



Keep on truckin'...
User currently offlinechepos From Puerto Rico, joined Dec 2000, 6207 posts, RR: 11
Reply 24, posted (4 months 5 days 8 hours ago) and read 1692 times:

As mentiomed by USAirAlb the service flow on Transcons is full beverage service/water-coffee and another full beverage service prior to landing. If the crew only did a full beverage service and water/coffee on a transcon they took it upon themselves to amend the service flow.


Fly the Flag!!!!
User currently offlinelaca773 From United States of America, joined Nov 2004, 4002 posts, RR: 2
Reply 25, posted (4 months 5 days 6 hours ago) and read 1550 times:
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These are some very positive changes for the new AA. Catering will definitely be busy in PHX where many more flights will have meal service in F and BOB in Y. Positive move.

I think AA should continue the premium BOB meal you can pre-order online for international flights. It's another positive point, and another way to generate more revenue.

When will US see the nicer amenity kits in J that AA hands out?


User currently offlinedeltal1011man From United States of America, joined Sep 2005, 9294 posts, RR: 14
Reply 26, posted (4 months 5 days 5 hours ago) and read 1471 times:

Quoting tyler81190 (Reply 13):
I would rather have those seats with an actual meal than a slightly bigger seat, with a free drink.

Really? I'll pay for a meal before the flight that isn't crappy airplane food......and then get be in a bigger seat and have my crappy domestic beer (for free) and some fairly good snacks on my 4-5 hour flight.
I would take a VX type hard product (in other words, better than or on the same level as most international 757s) and a good liquor selection (ie, Crown on Delta coming back) over the majority of the food that is on planes.
I want a meal (or two) when I fly to SYD. I can eat before my ATL-DEN flight though.

maybe your just impressed with airplane food though. to each his own.

Quoting USAirALB (Reply 20):
US/AA/UA/DL all more or less provide the same service in the Y cabin on Domestic fights.

Anyone know why that is? Anyone?

Oh because it is a fast way of burning money and going into BK.
you know, Delta just posted record numbers.....and even then couldn't hit 10% profit margin.

Oh hell, I don't know I am even doing it. Evil airlines! they should fly at a loss EK offers this, BA offers this and CX offers that. Being logical is for lame people anyway. Right!?

ugh.




Having said all of that, Good to see US getting better, and not American going the wrong way.



yep.
User currently offlineAirbusGeek From United States of America, joined Apr 2013, 146 posts, RR: 0
Reply 27, posted (4 months 5 days 3 hours ago) and read 1340 times:

Quoting laca773 (Reply 25):

Yes, you are right these are very positive changes for the new American. Catering in all US stations (CLT, PHL, PHX) will all be much busier; Charlotte will now have a lot of CLT-Caribbean/ Midwest flights that will now have meals.

I believe AA will be keeping the DineFresh programme, like you say it makes them more revenue and make the travel experience much more enjoyable. I always book a DineFresh meal when travelling internationally on US, they are delicious, much much better than the complimentary food, which is ok.


All of this is great news! And will make everyone's flights on American more enjoyable.

AG



PIEDMONT- A MODEL OF HOW GOOD AN AIRLINE CAN BE
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