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BA Service Is Very Poor  
User currently offlineSBE727 From United Kingdom, joined Sep 2001, 390 posts, RR: 0
Posted (12 years 10 months 2 weeks 4 days 7 hours ago) and read 1664 times:

On a recent flight from lgw-mla i was very suprised as to how poor ba's service is.As crew for another airline i suppose i am a bit more critical than others.The flight was operated by franchise GB Airways.The aircraft was very old looking inside 737-300,no leather seats,as to what GB normally has,the food was nothing speacial,a bit of chicken with some flaky mash potato and a bit of carrot.There was no in-flight entertainment and the crew seemed very unhelpful and didnt really care.When speaking to one of their crew members at the rear of the aircraft i couldnt belive how old and unsecured their galley was.Trolleys,and bar boxes left open and not secured.With the supposedly high image that BA has,i was very dissapointed.As to the price you pay for a ticket compared to charter,i prefer to go charter.

25 replies: All unread, showing first 25:
 
User currently offline777236ER From , joined Dec 1969, posts, RR:
Reply 1, posted (12 years 10 months 2 weeks 4 days 7 hours ago) and read 1545 times:

Remember that GB isn't really BA. And the older 733s are being replaced with A32Xs.

User currently offlineTimmay From United States of America, joined Sep 2007, 0 posts, RR: 0
Reply 2, posted (12 years 10 months 2 weeks 4 days 7 hours ago) and read 1534 times:

BA should ensure that their franchise airlines offer what one expects from the "real" BA. In SA, Comair operates as BA and even though the service is great and crew very friendly, the aircraft cannot match the UK based BA fleet. (old 737-200's and 727's) Comair were going to upgrade the fleet with 737-400's in October, but that has come and gone.

User currently offlineBanco From United Kingdom, joined Oct 2001, 14752 posts, RR: 53
Reply 3, posted (12 years 10 months 2 weeks 4 days 6 hours ago) and read 1512 times:

I've flown on GB numerous times and their service is usually well above BA's own standard. The comment that BA should ensure that franchises standards are the same as BA's in nonsense, as they do have to conform to BA's own levels at the very least as partof the franchise agreement, and very often go well beyond them, which irritates the hell out of mainline BA!

The 737's are being phased out of GB's fleet so it is hardly surprising that they haven't installed leather seats, what a waste of money that would be.

As an example, GB's catering is much better than BA's in economy and they also have innovations such as a kiddies pack which is an excellent service feature on European sectors, particularly when you think that their route network is likely to attract a lot of families.

I think that you were just unlucky, it is always dependent on what crew you get and whether they are having a bad day with any airline you fly on. Don't write them off because of one bad experience. Believe me they are usually excellent.

And no, I don't work for them, and never have!



She's as nervous as a very small nun at a penguin shoot.
User currently offlineMarco From United Arab Emirates, joined Jul 2000, 4169 posts, RR: 11
Reply 4, posted (12 years 10 months 2 weeks 4 days 5 hours ago) and read 1479 times:

Being a frequent flier with British Airways I might be a bit biased. However BA is one of the best airlines around today. IMO it ranks way above EK, SR and all North American carriers. And I've been on so many flights (with BA of course!), I've even had one flight on GB. Just because you had one bad flight that doesn't mean BA is bad, it does happen occassionally!


Proud to be an Assyrian!
User currently offlineCV990 From , joined Dec 1969, posts, RR:
Reply 5, posted (12 years 10 months 2 weeks 4 days 5 hours ago) and read 1456 times:


Hi!

I think you where extremely unlucky in your flight, I flew this summer from FAO to LHR in a brand new A321-200 and I just can say it was a great flight, great service, great crew!!! I flew in G-TTIA.
Regards


User currently offlineYak42 From Ireland, joined Oct 2000, 801 posts, RR: 6
Reply 6, posted (12 years 10 months 2 weeks 4 days 2 hours ago) and read 1419 times:

Last week I flew from Belfast City Airport to Glasgow International with BA. It was'nt me who purchased the ticket, and I certainly wouldnt have, they are way to expensive and usually have inferior aircraft. This time was no exeption, the flight was operated by British Regional on a clapped out prop ATP with a faded and scratched old BA scheme, the cabin was also quite worn, cramped and very noisy inflight. The inflight service was good though. The flight was virtually empty and no wonder at a ticket price of £244.70 ($357.00) for a 25min short hop, GO-fly or Easyjet from Belfast International to GLA being around £30 on a B737 or BAe146. What would you choose?
Click for large version
Click here for full size photo!

Photo © Frank Schaefer

@£244 or
Click for large version
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Photo © Joe Curry

@£30


User currently offlineBanco From United Kingdom, joined Oct 2001, 14752 posts, RR: 53
Reply 7, posted (12 years 10 months 2 weeks 4 days 2 hours ago) and read 1403 times:

Quite right Yak42. However, I think it unlikely that the market is sustainable for Go at those fares and with such a big aircraft. That route is greatly in flux right now, and you will need to reassess that question in several months time.

The relatively small market is the reason why and ATP was put on the route in the first place. Now Go have come along, all bets are off. I don't know what the answer will be, put I thought I should pose the question.



She's as nervous as a very small nun at a penguin shoot.
User currently offlineYak42 From Ireland, joined Oct 2000, 801 posts, RR: 6
Reply 8, posted (12 years 10 months 2 weeks 4 days 1 hour ago) and read 1378 times:

I think Go flies the BAe146 on that route and Easyjet flies the B737 and they are both fighting to knock the other off the route. Go was the first low fare airline to start the route and then the fare was £60 return (sustainable).

But anyway this is completly beside the point British airways is a ripoff on domestic routes with outrageous prices and in this case a very substandard aircraft.


User currently offlineBanco From United Kingdom, joined Oct 2001, 14752 posts, RR: 53
Reply 9, posted (12 years 10 months 2 weeks 4 days 1 hour ago) and read 1368 times:

Go doesn't have any 146's only 737's.

The pricing is a little more complex than it might appear. Low cost carriers tend to price by sector offering very cheap prices on return itineraries i.e two sectors. Because the established airlines use a CRS their system is based upon return fares over a particular minimum stay. As a result you can buy two off peak sectors on a low cost carrier at a very low price, whereas the fare rules will often ensure that you pay the full fare even on off peak flights with the full frills.

The net result is that very often the low cost carrier is always cheaper except at peak times, when the high cost is often cheaper. It's crazy, but there you are. Equally, it's impossible to find out how to obtain the cheapest fare on a full frills unless you know how to read fare rules within the CRS prior to booking the flights. Frequently (though probably not on this route due to the bunfight you describe) the full frills has fares just as competitive as the low cost, but no-one can ever find them. As a result, they don't bother with all the loss of business that entails.

Quite a rethink is due. I'm not defending the system, just explaining how it works!



She's as nervous as a very small nun at a penguin shoot.
User currently offlineYak42 From Ireland, joined Oct 2000, 801 posts, RR: 6
Reply 10, posted (12 years 10 months 2 weeks 4 days ago) and read 1358 times:

Yes but the point is that British Airways is often a very scruffy airline bearing no relation to the image it likes to think it has.

Click for large version
Click here for full size photo!

Photo © David Unsworth



User currently offlineBanco From United Kingdom, joined Oct 2001, 14752 posts, RR: 53
Reply 11, posted (12 years 10 months 2 weeks 3 days 23 hours ago) and read 1346 times:

It depends on what you're getting at. The ATP's are inherited from British Regional Airlines which up until very recently was another franchise. Forgive me if I'm misunderstanding you, but you can't expect a company to fly shiny new 130 seater aircraft on routes that it doesn't see a demand for. The whole point of turboprops is that they're cheap to operate. Often you are faced with small aircraft or no service. The ATP is not a bad example of this type of aeroplane, although from a passenger perspective the ATR and Fokker 50 are probably better. Turboprops are noisy, it's just something you have to live with.

If Go or Easyjet (it won't be both!) can make a success of the route good luck to them, but I think your premise of expecting 747 standards (if not equipment!) on thin regional routes is misplaced.

If I am wrong about what you're saying, let me know.



She's as nervous as a very small nun at a penguin shoot.
User currently offline777236ER From , joined Dec 1969, posts, RR:
Reply 12, posted (12 years 10 months 2 weeks 3 days 23 hours ago) and read 1346 times:

The ATPs actually started with BA proper, before going to BRAL.

User currently offlineYak42 From Ireland, joined Oct 2000, 801 posts, RR: 6
Reply 13, posted (12 years 10 months 2 weeks 3 days 3 hours ago) and read 1320 times:

On this British Airways "the worlds favorite airline"  Laugh out loud extremely expensive BHD-GLA service you would expect to get a better aircraft than what I flew on.
A regional jet, perhaps with less seats, but with a clean and tidy cabin and exterior would have been more what I would have expected for a very expensive executive flight. But no, what I found at the gate was something old and worn out. Someone scared of flying would'nt have boarded and other passengers agreed with me that this looked dodgy. Im just giving another example of how there service often isnt up to their high image of themselves or their high fares.


User currently offlineBBADXB From , joined Dec 1969, posts, RR:
Reply 14, posted (12 years 10 months 2 weeks 3 days ago) and read 1301 times:

I flew GB Airways MLA-LGW-MLA in March and I found their service was good, although the food was not anything special from the usual kind of thing that you'd expect.

I flew mainline BA LCA-LHR last month and I think that next time, I would fly Air 2000 or CY. The food was served very very late (45 minutes before the end of a 5-hour flight...). The food was disgusting, the aircraft was not very tidy, small cracks in the wall (towards the bottom) and small cracks in the floor (towards the side/wall), and the inflight entertainment was a complete mess: the screens going on and off, and the in-seat controls not working... There was also a loose wire coming from behind my seat/wall.

BA may be the World's Favourite Airline, but definitely not mine.

I think that GB Airways do have a better service than mainline BA.

On the other hand, I flew KM (Air Malta) MLA-LHR-MLA early in September and in mid October and the flights were great. The food was very good, and the cabin crew were extremely nice and did a great job. The aircraft was very clean and kept in order... but the best thing of all was that I spent more than 20 minutes asking questions and talking to the captain and the F/O in the cockpit on the outbound flight. To my amazement, when I was boarding my return flight, I saw this man in his smart KM uniform who welcomed me on board and then asked how am I and I realised that I know him from somewhere, but I was a bit puzzled - couldn't figure it out. Then he remarked/asked that I am not remembering him: Then I remembered that he was the F/O on my outbound flight. I was very happy that this F/O remembered a passenger that flew on his flight 38 days earlier... And mind you, I am Maltese, but I am not very proud of Air Malta...

Next time I have to fly to London, I think that I'll take Excel Airways (they are supposed to be the cheaper, although this time round, KM was the cheapest). They are the only ones to offer inflight entertainment (It is not possible to buy MLA-London/UK tickets on JMC, Brittania, Air 2000, Airtours, or other charter carrier - which I assume that all have inflight entertainment).

I hope that Virgin (or some UK low-cost airline) will start service to MLA sometime in the NEAR future (although I think it is fairly unlikely).

Cheers.

MLA=Malta International
LCA=Larnaca (Cyprus).



User currently offlineEGGD From United Kingdom, joined Feb 2001, 12443 posts, RR: 34
Reply 15, posted (12 years 10 months 2 weeks 3 days ago) and read 1288 times:

I have flown BA 5 or 6 times, and especially on longhaul i have found their service below standard. Flying LHR-SIN the f/a's were rude, unwelcoming and overall unbothered about how the passengers were. Most couldn't give a toss whether your food was cold or your tray table was broken, even the senior f/a was ignorant!

Same with BKK-LHR and also when i flew with them LHR-MAN and to CDG they were below par.

Regards

Dan


User currently offlineBBADXB From , joined Dec 1969, posts, RR:
Reply 16, posted (12 years 10 months 2 weeks 2 days 23 hours ago) and read 1278 times:

Forgot to mention that - BA F/As WERE rude (e.g. shouting that the meal service was coming - 'just go back to your seat' kind of attitude - after 4 hours of a 5-hour flight), and generally unbothered about how the passengers were. No problem, there's a choice.

Unfortunately, SR stopped operating to MLA at the end of October... but Air Berlin and Deutsch BA (hope this is better than BA, like GB) are rumoured to be starting ops to MLA.

Perhaps, LH should have started flights from MUC to MLA too. They are all the time changing (upgrading) a/c on the FRA-MLA-FRA route from A320 to A321 and from A321 to A310 or A300 ...and this is causing delays of about 30 minutes or more each time. Their loads have been very very good, (at least on the good number of MLA-FRA-MLA flights that I took since 1999) ...and especially this year with the larger aircraft.

Regards,
BBADXB.



User currently offlineKarliboy From United Kingdom, joined Oct 2001, 254 posts, RR: 0
Reply 17, posted (12 years 10 months 2 weeks 2 days 22 hours ago) and read 1274 times:

Banco..i believe Go do have 146's!

User currently offlineRootsgirl From Canada, joined Mar 2001, 530 posts, RR: 2
Reply 18, posted (12 years 10 months 2 weeks 2 days 21 hours ago) and read 1262 times:

I am also a crewmwmber, I flew BA from LHR to YYZ as I was returning from my holidays in Dublin and England. Actually, I flew to LHR on Ryanair and I was pleasantly surprised! They were great and the fare of 11.49 was incredible.

As for B/A, I was very disappointed. But, the crew sets the tone for all flights, so I blame the crew directly. Yes, the food sucked, but if the crew was nice and friendly, it may have not been an issue.The f/a's appeared to be bored, like they have done it a thousand times before --well.. so have I! After the meal service was over, the f/a's closed the curtains and that was the last you saw of them.

My airline deems us to monitor the cabin every 15 minutes, for safety reasons. I neve even saw the f/a's come to check for seatbelt compliance when the seatbelt sign was switched on. Overall, they were virtually non-existant and when they were in the aisle they acted as though it was a chore.

On the other side of the coin, I have flown B/A before and dound the f/a's to be amazing!! We all have bad days, but leave it at home.


User currently offlineTHUMPER From United States of America, joined Nov 2001, 550 posts, RR: 0
Reply 19, posted (12 years 10 months 2 weeks 2 days 17 hours ago) and read 1232 times:

I guess I must have been lucky I have only flown BA twice and both times I found them to be excellent! The worst service I have ever had was on Iberia!

User currently offlineBanco From United Kingdom, joined Oct 2001, 14752 posts, RR: 53
Reply 20, posted (12 years 10 months 2 weeks 2 days 12 hours ago) and read 1212 times:

777-236ER I think that BA got rid of all of their ATP's a few years ago, although I'm not sure if BRAL picked any of them up, they did have their own fleet of them anyway.

Karliboy - 'Fraid not, their fleet is made up of 737-300's. Are you thinking of Buzz? 146's are a disaster for low cost carriers anyway - high maintenance, relatively slow, high fuel burn etc.

As for viewing the aircraft as "dodgy", I'm afraid that is most people's reaction to turboprops anyway, and I don't accept that you should expect regional jets on thin routes, they're more expensive and may not be justifiable on such a thin route. Now, on GLA-BHD you have a choice and I don't think that it's a difficult one!





She's as nervous as a very small nun at a penguin shoot.
User currently offlineNG737PSR From United Kingdom, joined Feb 2001, 305 posts, RR: 0
Reply 21, posted (12 years 10 months 2 weeks 1 day 23 hours ago) and read 1180 times:

I've flown on British Airways on most of their route types. I think that they suffer from a problem most of the larger airlines suffer from inconsistent service which is not well managed by those higher up.

It is important that if you are flying with any airline whether on short/medium or long haul you should really be offered within time and aircraft constraints a seamlessly consistent type of service in terms of amenities, food, entertainment and more importantly crew attitude.

My experiences with BA over the past couple of years or so are as follows:

LHR-SEA :
On offer was an aging B747-200, where the food was good, the crew friendly but with little regard for cabin safety with passengers standing up, queing for toilets, and moving bags in and out of overhead lockers whilst we bounced aloft the Rocky Mountains - no announcements and no seat belt checks. But overall not bad.

SEA-LHR:
Again an aging B747-200 with 30+ world traveller pax crammed into the hump where the service was better, but we had no pre-warning of lack of stowage space and were wedged in for 9hrs like sardines at the mercy of seats that wouldn't recline, a broken toilet, condensation and an audio system that would only provide three out of the 10 or so channels. The plus side was that the female cabin attendant was delightful throughout the flight.

MAN-LGW
Boeing 737-400 - a reasonable hot breakfast on such a short flight, but cabin crew members that would insist on slamming overhead lockers shut at 6.30 in the morning. However they did an otherwise good job on a 40min flight with a fullish load. Coaching from remote stand to North Terminal tedious waste of time.

LGW-GLA
Boeing 737-200 (now retired I know), where the crew were delightful and helpful but lead into near oblivion by an inexperienced purser (I guess) who elected to do a bar service prior to offering the meal on a 55 min sector. I don't care if the drinks are free there is no way that one can comfortably serve a hot meal to passengers in the remaining 30 mins of the flight plus tea and coffee. I kid you not they were still trying to secure the cabin just over the Clyde.

LGW-MXP
A brand new B737-300 in Club Europe with another delightful crew, with an obviously well experienced down to eath female Purser who offered excellent service with her crew on that particular flight. The food was excellent.

NCL-LGW
A Cityflyer franchise on a newish RJ100 (souped up BAe146) where the crew again did nothing to create a relaxed and friendly service, again slamming lockers shut so hard they would wake the dead.

They shoved carts so hard into galley stowages you could imagine one smashing it's way through the bulkhead, I do not exaggerate by the way.

The breakfast offered was well below the standard of what would be offered on one of my company's 55 minute charters to Chambery on a fully laden B737-800 - it consisted of one quater tomato segment, one sausage, one greasy hash brown and one small omellete segement, roll, butter and jam.

Again the coaching fiasco that is the North Terminal.

So there you have just some of the experiences I've had with BA

I think that although generally a good service BA undoubtedly lacks consistency throughout it's network of services, and I think that is ultimately down to management that probably turn a blind eye to such inconsistencies, or do not monitor falling standards until it is too late and the airline gains a poorish reputation.


User currently offlineBoeing764 From Canada, joined Apr 2001, 298 posts, RR: 0
Reply 22, posted (12 years 10 months 2 weeks 1 day 22 hours ago) and read 1162 times:

In October I flew on a BA A320 from Heathrow to Manchester. The inflight service was excellent. It is only a short flight yet we were still served a good sized bagged lunch with a delicious sandwich inside and the bar cart came through the cabin. You should try flying on Air Canada Regional, on their flights from Edmonton to Calgary, a similar length trip as LHR to MAN, you get a choice of 3 small snacks from a tray and then you can have any drink you want as long as it's orange or apple juice!!!!!


From Dr. King's America to Nelson Mandela's Africa, the journey of equality moves on.
User currently offlineRickB From United Kingdom, joined May 2003, 243 posts, RR: 9
Reply 23, posted (12 years 10 months 2 weeks 1 day 22 hours ago) and read 1160 times:

Have to say I like BA - sure I have had a few bad flights, but I have also had a number of flights that have justified my faith !! So much so that given a choice - its BA all the way !

1. My wife and I turned up flew to Miami on BA from London, they upgraded us to Club when they found out we where on honeymoon !!

2. My PDA was damaged in the upstairs cloakroom on a BA744 from Tokyo - probably by another passenger, it was replaced a few days later by BA as a courtesy!!

3. They have given me the cockpit jumpseat into Heathrow !!

4. I have flown BA first class and nothing else compares !!! Where else can you get Cornish Pasties at 35,000 feet???(dont ask - long story)

5. Even today my economy flight from LHR to ATH was very pleasant and the service great !!

All the more reason why I have allowed my Star Alliance gold membership to lapse because I fly with OneWorld instead !!

I have flown well over 100 times this year and I would choose BA everytime (with the possible exception of Garuda Indonesia who where my biggest surprise of the year !!). Personally I will never fly with UA again - especially after having witnessed a guy complaining that the headphones he has paid $5 for (Honolulu to LA) dont work and being told to 'F**k off im busy' by a stewardess - nice!!



User currently offlineCapt.Picard From , joined Dec 1969, posts, RR:
Reply 24, posted (12 years 10 months 2 weeks 1 day 22 hours ago) and read 1155 times:

Standby-off to Lisbon with BA in a couple of hours from now.....

Regards

P.S. I sympathise with those that note a certain inconsistancy in BA cabin service; in my experience, their cabin crew let themselves down on the shorter Euro routes; on the Intercontinental routes, they are mostly superb, and you can see they enjoy themselves.

Cabin service aside, I don't think you can really beat BA for reliability & safety, wherever you go.


User currently offlineCovert From Ghana, joined Oct 2001, 1451 posts, RR: 2
Reply 25, posted (12 years 10 months 2 weeks 1 day 7 hours ago) and read 1139 times:

i used to take ba a lot from pit to lgw (they slashed it--i wonder why) and from lgw to acc. they were always alright except one time when they tore my pops suitcase and he yelled at them all the way to pittsburgh...


thank goodness for TCAS !
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