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Complainers Who Ask For Too Much... (long Post)  
User currently offlineFlyBoeing From United States of America, joined May 2000, 866 posts, RR: 2
Posted (13 years 2 weeks 6 days 7 hours ago) and read 1279 times:

spoil it for the rest of us. Complaints like the following devalue legitimate concerns and injustices that the airlines inflict on us.

BTW, I found all of this at http://www.planetfeedback.com

1) The airline charged them an obscene walk-up fare when they had to go somewhere at short notice.

God, it's as if these idiots don't know about the law of supply and demand. They think that they're entitled to low prices all the time? Hell, no! Honestly, these dipweeds need to get a lesson in economics. Industries with high fixed costs have high risk and consequently demand higher return.

2) Their flight had no meal service/the seat was too small.

This sort of thing reveals the average airline passenger's basic illiteracy and obesity. I mean, god, can't you read that no meal will be provided on your goddamn ticket confirmation? And who among us is surprised that the average coach class seat is too small for the average passenger's lardy ass? Buy a bag lunch and eat it ahead of time.

3) The airline lost their luggage.

Gee, you'd think that three generations of stand-up comedians would have beaten that horse into everybody's memory: You can't trust airlines with your baggage! God, it's been over 90 years we've had scheduled air service and people still entrust their laptop computers, musical instruments, and surfboards to airline employees and then act surprised when they come back in less then pristine order.

The next one is my favorite.

4) The flights were delayed due to weather or ATC problems and the airline made the unconscionable error of not giving them first class airfare on another airline, or a Cadillac rental car to get to where they wanted to go, or a hotel suite and gourmet meals when they were delayed.

Yep... we all know that even if the delay is out of the airlines' control, they're still responsible for all the consequences of it. In any other situation this would be ludicrous. I exist under the control of Dartmouth College, which has posited to give me a first class Ivy League education. If my grandmother dies and I have to go home for the rest of the term, should Dartmouth send my professors from Lebanon, NH to Yardley, PA in order to continue my education? No - but these idiots seem to think that it's neccesary.

ANOTHER NOTE:

I'd like to note that all of these complainers say they fly WAY more than their incompetence about air travel suggests. They all say that they fly 6-10 times a year on full fare tickets. I fly maybe 3 times a year on discount fares. I know that it's cheapest to fly on Tuesday and to book ahead of time and also to get a sandwich in the airport restaurant. Yet the obvious seems to be obscure to the passenger dullards who post on that site.

The worst part is that they ask for obscene compensation. All over that site I see people asking for complete refunds, tickets to Hawaii, first class airfare to Bali... it makes me SICK.

8 replies: All unread, jump to last
 
User currently offlineFlyBoeing From United States of America, joined May 2000, 866 posts, RR: 2
Reply 1, posted (13 years 2 weeks 6 days 6 hours ago) and read 1217 times:

I think that half of these complainers say that they paid "full fare" because they feel that the fare that they paid was a "full fare"; i.e, that they have no conception of the various classes of fare from completely restricted to completely unrestricted.

still seething with rage at stupid airline passengers...


User currently offlineTango-Bravo From United States of America, joined Jun 2001, 3806 posts, RR: 29
Reply 2, posted (13 years 2 weeks 6 days 5 hours ago) and read 1207 times:

Mostly valid points by FlyBoeing; where I would differ...

1) The airline charged them an obscene walk-up fare when they had to go somewhere at short notice.

What this means to me is that the hapless passenger did not have a choice to fly Southwest, jetBlue, AirTran, Westjet, Ryanair, easyJet or one of the handful of airlines who do not gouge passengers who are not able to book their flights in advance. Ironically, it is these same airlines who seem to earn profits in good times and bad.

It is the full-service majors of the U.S. and Europe who have hopelessly distorted the notion of what pax should pay for air service by their ill-advised dependence on fleecing walk-up pax while offering fares to others for as little as one-tenth of what others are paying for exactly the same service. That isn't supply and demand; it's shortsighted folly, the consequences of which have overtaken the full-service majors on both sides of the pond with a vengeance.

ANOTHER NOTE:

From my airline employee experience, it is indeed true that those pax who know little or nothng of airline marketing and operations try to come across as knowing everything, while those who actually are knowledgeable make little or no effort to prove how much they know.

Likewise, I find that pax expectations are almost invariably in inverse proportion to to the fare paid. I.e., those who pay the very least are the most unrealistic in what they think they deserve, as described throughout the post of FlyBoeing. They seem so vain as to imagine that an airline can be threatened into appeasing their ludicrous demands for compensation because they won't buy another $99.00 rountrip ticket unless the airline caves in.

Those who pay the most typically expect little or nothing more than to get from point A to point B in a timely manner in reasonable comfort; when their flights are cancelled or delayed substantially, they expect nothing more than to be rebooked on the next available flight at no charge and no compensation beyond the meal vouchers, prepaid phone cards, etc., offered in writing by the airlines.

Speaking of expectations, the full-service U.S. majors are their own worst enemies in creating unrealistic excpectations with their smoke-and-mirrors marketing which frequently results in overpromising and underdelivering. At the same time, many airline pax, as noted by FlyBoeing, are their own worst enemies in their air travel experience. Sounds like maybe both the full-service majors and many of their pax are each getting what they deserve,


User currently offlineEGGD From United Kingdom, joined Feb 2001, 12443 posts, RR: 35
Reply 3, posted (13 years 2 weeks 6 days 5 hours ago) and read 1194 times:

3) The airline lost their luggage.

Gee, you'd think that three generations of stand-up comedians would have beaten that horse into everybody's memory: You can't trust airlines with your baggage! God, it's been over 90 years we've had scheduled air service and people still entrust their laptop computers, musical instruments, and surfboards to airline employees and then act surprised when they come back in less then pristine order.


How else are they gonna get their luggage from A to B?


User currently offlineFlyBoeing From United States of America, joined May 2000, 866 posts, RR: 2
Reply 4, posted (13 years 2 weeks 6 days 5 hours ago) and read 1188 times:

I have a personal experience with this sort of crap.

I was on an NW flight from DTW-KIX which was MX delayed for 12 hours. They gave out free domestic coach tickets, which I thought was pretty cricket. The corollary to accepting the tickets (which was signed on to) was pretty clear:

"I accept this compensation and agree to hold NWA harmless for further claims related to this flight"

The passengers were passing out a lawsuit petition which basically said: "We'll accept these tickets, but you have to do more. It's Christmas, we're Filipino, and you caused us emotional damage when the plane went down." All true, but these greedy bastards SIGNED THEIR NAMES TO AN AGREEMENT WHICH SETTLED THE DEAL ALREADY!

What kind of mendacity and low class behavior is that? How do people reduce the value of their own signatures?



User currently offlineMeechy36 From United States of America, joined Nov 2001, 312 posts, RR: 0
Reply 5, posted (13 years 2 weeks 6 days 5 hours ago) and read 1187 times:

I agree that a lot of people make it sound worse than it is. I am a flight attendant for AA and commuted from DCA to BOS for 3 years on USAir. I took them at least once a week, always checked my bag and only one time did my bag come up missing, and even then it was on the next flight an hour later.

I have taken to buying revenue tickets since it is so cheap, a couple of examples, BOS-MCO_BOS $102 R/T, hell it cost's me $40 to fly that non rev in first class and Orlando is a pain in the butt to get in and out of as a non rev, the other is BOS-DCA-BOS on USAirways, $78, both of these are direct with the airlines and not through Priceline, et al.

As for the meal thing, if you have watched a newscast, read a newspaper or talked to a neighbor you pretty much should of heard there isn't food in Main cabin on flights under 4 hours and under 2 hours in First. Especially if they are a frequent flyer. The sign behind the gate agent says it all, BEVERAGES ONLY. You can never make people happy anyhow, when we did serve meals all we heard was how shitty the food was or they didn't get a choice, now it's "I didn't know there wasn't any food" even though the gate agent made at least 3 announcements, (I know, I was at the gate plucking tickets). I also know that they aren't getting my Subway sub, even when we served food I always brought my own. Same goes for magazines, when someone asks where we keep them, we tell them, "at the newstand". Usually that gets a laugh out of them.

My point is that in my experiences a lot of the crap about airlines is the equivilant of an Urban Legend.

Cheers,
Mike-BOS


User currently offlineFlyBoeing From United States of America, joined May 2000, 866 posts, RR: 2
Reply 6, posted (13 years 2 weeks 6 days 5 hours ago) and read 1169 times:

I just think that people devalue:

1) Their own personal honor when they make obscene, unfounded, and illegitimate claims about their suffering due to imaginary airline screwups

2) Everyone else's claims when they try to pull that sort of crap on the airlines.

The second is of course the most important. Airlines spend so much time dealing with all of the crap they get slung at them that they have little time and few resources to compensate the people who really have been wronged.


User currently offlineRickB From United Kingdom, joined May 2003, 243 posts, RR: 9
Reply 7, posted (13 years 2 weeks 6 days 5 hours ago) and read 1170 times:

A quick question - are you saying that those passengers who do not book in advance get a better deal with low cost carriers than with the majors?? In my experience with Easyjet and Ryanair - if you try to book a flight at short notice (i.e. within a few hours of travelling) its usually cheaper with one of the full service carriers.

I have lost count of the number of times it has been cheaper to fly back from Amsterdam at short notice with KLM UK than with Easyjet and the same with Dublin and Ryanair and BA !!

Dont get me wrong - usually low cost carriers are very cheap if booked in advance - just here in the UK they seem expensive if booked at the last minute !!


User currently offlineGoingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 16
Reply 8, posted (13 years 2 weeks 6 days 5 hours ago) and read 1165 times:

I posted this a couple of years ago on another board (the trip.com) under the "handle" of "Captain Morgan". It was in response to many complaining posts about lack of service, gate agents lying to them, and other such things. It's all tongue in cheek, so please, don't get mad at me...

I love my job. Why would anyone think otherwise. What other industry allows us to lie about weather, ATC delays, mechanical problems, connection information, seating assignments, video equipment, flight changes, etc. and lets us do all this FREE travel (usually in first class where we can bump a platinum level FF from his upgrade).

The FA's have it made. Show folks the safety thing and then settle into the jumpseats to read the latest issue of Cosmo.

Gate agents are the "upgrade gods" who can give a complimentary upgrade to the goth teen listening to Marilyn Manson in FC while telling the titanium FF that there aren't any more FC seats available.

Reservations agents have their infamous "rule" which usually includes NOT telling the customer that the fare they are being quoted is actually $150 per ticket more than the lowest fare available...If they aren't smart enough to ask, well, we gotta make money somehow.

Mechanics and ramp workers get to sit around and drink coffe most all day. Nobody can see them from the terminal, so they just have an all day poker game going on...interuppted only by the occasional plane that pulls into the gate.

Dispatchers pretty much surf the net all day long. After all, there IS a TV with the Weather Channel there in the room. If they see an occasional red spot on the radar, it only takes a quick look to see if they have any flights headed thru them. If not, they will route one there, in hopes of getting one of those "airliner hits turbulence" headlines in the paper.

For a while, I thought about flying for Fed Ex or UPS, but no matter how much you waggle the wings, a package rarely pukes. I felt I'd miss that too much, so I'm staying where I'm at.

Happy Flying,

The Cap'n


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