NWAirlines From , joined Dec 1969, posts, RR:
Reply 3, posted (13 years 8 months 3 days 21 hours ago) and read 1058 times:
Way to go America West!! As a matter of fact, I was just reading that book From Worst To First about how Continental turned themselves around in a year. I hope that America West can do the same thing!!
Scottb From United States of America, joined Jul 2000, 7089 posts, RR: 31
Reply 5, posted (13 years 8 months 3 days 21 hours ago) and read 1049 times:
I'm assuming you're talking about October on-time numbers since the full November stats for both airlines won't be out for a month.
WN system-wide: 86.6%
HP system-wide: 83.1%
WN @ PHX: 89.1%
HP @ PHX: 88.4%
Yes, HP's mishandled baggage reports were dramatically lower *and* lower than Southwest's. And America West's load factor was higher than Southwest's - and they were the only carrier to post a higher load factor. BUT America West's November traffic was down 17.9% year-over-year while Southwest's was only down 1.2%. And which carrier had fewer complaints? That would be Southwest. Oh, and which airline laid off some of its hard-working employees?
America West *is* doing better. But WN is still beating them in several ways.