VS744 From United Kingdom, joined Aug 2001, 677 posts, RR: 1 Posted (14 years 5 months 2 weeks 3 days 1 hour ago) and read 939 times:
This is is story. Back in May, I had my sunglasses (£100) and my friends (£90) stolen somewhere between checking my bag in at LTN, and getting to my hotel in DUB.
I didn't leave it unattended at any point apart from when it had been checked in.
I was waiting at the carousel when the bag came through. AT no point was it left!
Ryanair are saying that I can't make a claim because I didnt inform them on arrival. I explained that its not possible for every passenger to check their bags at the carousel, and they have said tough!
What can I do to get my £200 worth of things back?
TR From UK - England, joined May 2001, 964 posts, RR: 0
Reply 1, posted (14 years 5 months 2 weeks 3 days 1 hour ago) and read 908 times:
First of all you´ll have to be absolutely sure that your belongings very actually stolen by airline/airport staff. "somewhere between checking my bag in at LTN, and getting to my hotel in DUB" is not good enough! And yes, normally you will have to report stolen belongings as soon as possible. I think it´s too late now! And by the way - it will probably cost you a lot more than £200 to sue the airline!
Greg From United Kingdom, joined May 2005, 0 posts, RR: 0
Reply 3, posted (14 years 5 months 2 weeks 3 days 1 hour ago) and read 878 times:
Basically you have no claim unless you filed immediately after noticing the missing item(s).
Also, you would have to substaniate your story by showing your locked luggage was vandalized.
Yeah..it's unfair...and a tough lesson to learn (cause you really want to beat the sh*t out of somebody for going through your stuff!) BUT..don't pack valuables in your luggage (cameras, glasses, walkman's, jewelry....).
Sccutler From United States of America, joined Jan 2000, 6063 posts, RR: 26
Reply 4, posted (14 years 5 months 2 weeks 3 days 1 hour ago) and read 878 times:
Where can I buy a friend for £90? Just kidding.
Read the Contracts of Carriage (or whatever document defines your rights under the contract between you and the airline); in all likelihood, your rights are defined there, and may well be limited as a matter of law.
Follow up in writing, with a reasonably-stated letter of explanation and demand, directed to the airline's claims department, including specific details of the flight, date, times, copies of tickets, etc.
It will likely come as no surprise to you that, when someone approaches an airline (or any other business, for that matter) with a verbal claim, a large proportion of such claims are disposed of by simply telling the claiming party that their claim is no good (for whatever reason they might give); if that explanation satisfies (or dissuades) the claimant, the airline's done.
Be a squeaky wheel; but always be polite and reasonable. You can likely get someone who will deal with it as a matter of customer courtesy that way.
...three miles from BRONS, clear for the ILS one five approach...
VS744 From United Kingdom, joined Aug 2001, 677 posts, RR: 1
Reply 5, posted (14 years 5 months 2 weeks 3 days ago) and read 862 times:
Sorry, I realise now I should have told you the whole story!!
I realised at the hotel - and the bag was on my shoulder, with the sunglasses in between layers of clothes.
I immediately phoned Ryanair and they said that I could fill out a PIR (Property irregularity report) at the airport the next day.
I went back before my return flight, though to the arrivals hall, and completed the PIR as requested.
I then wrote to make a claim and they refused.
Following this, I wrote back again and recvied an almost exact copy of their letter. Basically, they spouted that damage to the bag needs to be reported at the airport before you leave. THERE WAS NO DAMAGE, hence no report at the time....
Goingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 15
Reply 6, posted (14 years 5 months 2 weeks 3 days ago) and read 857 times:
Well VS744 - If you're dead set on suing them, then you need to read the contract of carriage and find out where they failed to uphold their end of the contract, then you need to make sure that you have proof that they failed in that respect (letters citing poor customer service most likely won't be considered "proof"), and then have at it.
Aking8488 From United States of America, joined Nov 2000, 129 posts, RR: 0
Reply 9, posted (14 years 5 months 2 weeks 17 hours ago) and read 776 times:
You can always fall back on the "duty of good faith" which is required in all contracts, regardless of a contract of carriage (you could argue they breached this through requiring something that was impossible to meet at the time--reporting damage you did not observe). I'm not familar with UK law but I'll bet it's similar. But, I would keep trying through the customer service route. Of course if you have the time and energy to represent yourself (or get a barrister), then by all means, good luck!