SWA TPA From United States of America, joined Aug 2001, 1559 posts, RR: 36 Posted (11 years 11 months 3 weeks 4 days 12 hours ago) and read 1391 times:
Just thought I would let ya'll know WN is rolling out (at LONG last) one stop check in this summer. We are doing away with the plastic boarding cards and the numbered groups. (Gasp!)
When you check in your luggage at the counter (no earlier than 2 hours before your flt) we will issue you a paper boarding card on the spot with either group A,B or C on it. Thats it. You go to your gate and dont have to wait in line again! As a customer service agent I cannot wait for this to happen. We will hold aside 15-20 "A" cards for people who do not check in at the counter and go straight to the gate. We still have some kinks to work out but it should be rolled out sometime after May or April.
Oh yeah something else new for our Rapid Rewards members that is already in place, if you show your card at the counter when checking bags you dont have to do it again at the gate! Yeah!
SWA TPA From United States of America, joined Aug 2001, 1559 posts, RR: 36 Reply 2, posted (11 years 11 months 3 weeks 4 days 12 hours ago) and read 1265 times:
The A,B,C thing is coming apparently because they get alot of upset pax who stand in line to get "number 1" expecting to be first on and then find 15-30 in front of them for boarding. With the letters I guess they figure it wont matter. If you look closely though at the new cards you will find a tiny number printed sideways that does indicate for company use, in what order you checked in.
LoneStarMike From United States of America, joined Jul 2000, 3751 posts, RR: 36 Reply 3, posted (11 years 11 months 3 weeks 4 days 10 hours ago) and read 1216 times:
Well, right now you just have to get to the gate an hour ahead of time, since that's when they start handing out boarding passes. But currently, you can check your luggage with Southwest up to two hours before flight time.
If they start issuing boarding passes at the ticket counter and the gate, does that mean if you want to be assured of getting in the first boarding group, you need to check in at the counter two hours before flight time? Are boarding passes at the gate still not going to be given out until one hour before flight time?
What if you are making a connection? Do you get your boarding pass for the second flight at the originating city, or do you have to stand in line at the gate at the connection city?
Rushed From Australia, joined May 2000, 246 posts, RR: 0 Reply 4, posted (11 years 11 months 3 weeks 4 days 5 hours ago) and read 1167 times:
this system of boarding sound ridiculosly time consuming and double handling of people.. I dont know why they do that, seems odd (although i am from australia and am not sure what the norm is overseas but) here qantas just gives u your boarding pass as you check in your luggage. If you have a connecting flight u get that boarding pass as well. (once i got 3 boarding passes at once... MEL-SYD, SYD-BNE, BNE-TSV) was cool. Why do they give out 2 cards??? im confused?
SWA TPA From United States of America, joined Aug 2001, 1559 posts, RR: 36 Reply 5, posted (11 years 11 months 3 weeks 3 days 15 hours ago) and read 1143 times:
Lonestar- the computer will hold aside a certain amount of "A" group cards specifically for people who show up and check in at the gate only. Those will still be done an hour before departure time. The gate will still only open up an hour before departure time. As far as I know if you are connecting you still have to recheck at the gate like you do now in the connecting city. Like I said, still some bugs to work out before we start this.
Also FYI, we can check your bag up to 4 hours before your flight time.
Rushed-We dont give you 2 cards. Currently you check your bags at the counter and then go to the gate to recieve your boarding card. The new system does not include 2 cards either. Sorry if I somehow confused you there
LoneStarMike From United States of America, joined Jul 2000, 3751 posts, RR: 36 Reply 6, posted (11 years 11 months 3 weeks 3 days 15 hours ago) and read 1123 times:
Thanks, SWA TPA for the info about being able to check your bags in 4 hours before flight time. I remember back in 1995, some friends and I were in SEA returning from a cruise. They were flying WN SEA-SLC and were told they couldn't check in more than 2 hours before flight time. Did this change recently due to increased check in times in the aftermath of September 11, or has it been that way for awhile now?
It's good news for me because for the longest time I've been wanting to get to DAL about 3 hours early, check in and go visit the Frontiers of Flight Museum at DAL, before I go to the gate to get my boarding pass. With the two-hour check in rule it only gave me about an hour in the museum if I wanted to be at the gate an hour early. Now it looks like I can spend up to 3 hours in the museum if I check in early.
I'm also assuming that the "A" cards the computer sets aside for people checking in at the gate will be given to connecting passengers, too as they will have already checked in at the originating city and only need to go to the gate at the connection city for the boarding pass on the second leg.
SWA TPA From United States of America, joined Aug 2001, 1559 posts, RR: 36 Reply 7, posted (11 years 11 months 3 weeks 3 days 14 hours ago) and read 1110 times:
Its been 4 hrs for a fairly long time now (few years) atleast. I dont think that varies by airport either. Another good thing for you since you travel thru DAL is that we have been ignoring the Wright Amend. since Sep 11 and just checking the bags all the way so you dont have to reclaim and recheck them. Its not a well known thing and if you call reservations they will still tell you the wright amend. applies. We were told by our supervisors to just send the bags all the way and see how long we can get away with it. Keep your fingers crossed LoneStarMike !
Rushed From Australia, joined May 2000, 246 posts, RR: 0 Reply 8, posted (11 years 11 months 3 weeks 3 days 14 hours ago) and read 1101 times:
oh ok i sort of understand u now.... although i think they could save alot of money by just giving you your boarding pass when u check in your bags.. then have a small desk in the concourse for people who dont have bags... instead of 3 staff handling each person (bag check in, boarding pass giver outer'er, boarding pass checker) it would just be 2, the checker and the bag dude.... anyhow thats my 2 cents....(equivalent to about 1 american cent...)
ATL Traveller From United States of America, joined Jul 1999, 166 posts, RR: 0 Reply 9, posted (11 years 11 months 3 weeks 3 days 13 hours ago) and read 1086 times:
This may be a byproduct of increased security. Before 9/11, as you got your boarding card/number you were asked the typical questions about your baggage and asked to show ID. After you got your card, you could pass it off to anyone. Who would know? After 9/11 in addition to the plasic card Southwest has been passing out paper cards with the passengers name printed on it. Your ID is checked again as you board and is matched up with the name on the just issued paper card to be sure you didn't pass your plastic card to anyone else. Well, if they have to print the paper card anyway, why not put a boarding number - or in this case a boarding "letter" - on the paper card and do away with the plastic cards altogether. Not needing to buyt the plasic cards will help offset the cost of the new paper ID cards.
SWA TPA From United States of America, joined Aug 2001, 1559 posts, RR: 36 Reply 10, posted (11 years 11 months 3 weeks 3 days 13 hours ago) and read 1089 times:
Good thoughts ATL Traveller. Those plastic boarding cards are completely disgusting anyways! I wish we could sanitize them at the end of each day. They are on the floor, in babies and adults mouths (BTW, please dont stick you ID or tkt in your mouth to hold onto it and then hand it to us! GROSS! )
I get cards turned in from the janitors that were found on the bathroom floor in a stall! The list is endless. Half my little colds and illnesses I really think come from those darn boarding cards
Jaydavis From United States of America, joined Jan 2001, 2000 posts, RR: 17 Reply 11, posted (11 years 11 months 2 weeks 1 day 16 hours ago) and read 1039 times:
SWA TPA, thank you for your insights to the plastic boarding cards. Gross !! I never thought about the uncleanliness of those boarding cards, but will certainly be taking some towlettes with me from now on! I'm flying on WN tomorrow from DAL to SAT.........
I also wonder how long ya'll will be able to check bags all the way through due to the Wright Amendment........I bet if AA or another competitor finds out about this, they will cry foul to the DOT or FAA !! I hope they don't though........
Also, to the other poster, I think it was LoneStarMike, the Frontiers of Flight Museum is absolutely awesome and it has a great gift shop in it also !!
Scottb From United States of America, joined Jul 2000, 6440 posts, RR: 33 Reply 12, posted (11 years 11 months 2 weeks 1 day 16 hours ago) and read 1022 times:
I guess I hadn't realized all the places those plastic boarding cards could have been before they reached my hands. Then again, running 'em through a dishwasher would probably clean 'em right up. How long do those plastic numbers last anyway?
I guess that if Southwest has already started giving the passengers printed boarding cards with their names (in order to comply with security/ID-checking), printing a boarding group number on the card doesn't add any more cost to the equation.
I'm just hoping the old multi-colored baggage tags don't go away as a result of the positive baggage-matching requirements...
SWA TPA From United States of America, joined Aug 2001, 1559 posts, RR: 36 Reply 13, posted (11 years 11 months 2 weeks 1 day 15 hours ago) and read 1014 times:
Scottb. Well, bad news my friend. We did away with those multi colored bag tags. Its all automated now. The long sticky tags print right off your passenger name record (PNR). (Your reservation)
This happened in the fall of this year.
Those plastic boarding cards are used forever or until you guys loose so many from one color group that we run out of spares to make. (We have blanks in matching colors that we put a sticker on and write the number on the sticker and place it back in the pile)
Aloha 737-200 From , joined Dec 1969, posts, RR: Reply 14, posted (11 years 11 months 2 weeks 1 day 15 hours ago) and read 1005 times:
I will say something in my opinion. The Wright amendment is not fair at all to SWa and shoudl be done away with. In fact it should have been done away with as soon as TI went out of business, they're the one's who raised a fuss and helped the darn thing pass anyway. Why does SWA have to be singles out from every other American carrier and have a special restirction, "just for them."
I am very happy about the new baording procedures thoguh, SWA is one of my favorite airlines and in my opinion, one of the smartest.
SWA TPA, hey, can you do me a favor? Can you please go talk to Colleen or Herb, and ask them to expand to Hawaii please? I'd love to work an SWA Hawaii route for you guys, and with the new Aloha/Hawaiian merger, there will be plenty of room for you guys here, and Hawaii will welcome you with open arms, competition and jobs are needed!!! Put the word in!!
LoneStarMike From United States of America, joined Jul 2000, 3751 posts, RR: 36 Reply 15, posted (11 years 11 months 2 weeks 1 day 15 hours ago) and read 996 times:
Well heck, SWA_TPA, I called the number on the back of my Rapid Rewards card last night to double check the ability to check in your luggage up to 4 hours before departre and the lady said no. It was two. I asked again when I checked in at the counter at Love Field this morning and the gentleman also told me two hours was the maximum. Maybe they make an exception at your airport. He also made it a point to ask me if I was a Rapid Reward member and offered to swipe my card at the counter like you said.
Fortunately, I did reach the counter exactly two hours before departure and it was fast (as usual) and since the security lines didn't look too bad, I was able to go up to the Frontiers of Flight Museum and spend about 50 minutes before I went to the gate and still managed to get boarding pass #22 (yay!).
As Jaydavis said, the museum is awesome. There's a big section on the early days of flight, a section on the Hindenburg, including some china and silverware that had been used onboard, lots and lots of different airliner models on display, some of them huge, with plastic on one side so you could look in and see the interior, some nice aeriel photos of Love Field, 3 old Braniff flight attendant uniforms, and a great gift shop.
Unfortunately, due to the events of September 11, the museum no longer lets you go out on to the old observation deck, but despite that it's well worth the $3.00 admission.
SWA TPA From United States of America, joined Aug 2001, 1559 posts, RR: 36 Reply 16, posted (11 years 11 months 2 weeks 1 day 15 hours ago) and read 995 times:
Aloho 737-200= What an impressive member profile page! The pictures and music go together well
Dont worry, I will get on my direct line to Herb and Colleen 1st thing tomorrow when I go to work and get the ball rolling on the Hawaii route for ya!
BTW, Aloha and Hawaiian are merging? Are you pulling my leg or serious?
SWA TPA From United States of America, joined Aug 2001, 1559 posts, RR: 36 Reply 17, posted (11 years 11 months 2 weeks 1 day 15 hours ago) and read 990 times:
LoneStarMike, I am sooooo sorry that happened but I swear to you we take bags 4 hours ahead. I do it every day! Promise!
Glad you liked the museum though
I havent been there since training 5 years ago. Maybe one day I will get out there again. I was impressed with all the stuff they have there!
Aloha 737-200 From , joined Dec 1969, posts, RR: Reply 20, posted (11 years 11 months 2 weeks 1 day 15 hours ago) and read 973 times:
Huge fan, though I'm also a huge fan of Hawaiian as well. I sure will miss the Bird of Paradise, .
Aloha is a great airline, they will be missed very much. So far, there are two rumors about the new name of the company. This is definitely not a buyout, it is a completel merger, both carriers are dissolving and creating a new one. Which means BOTH Hawaiian and Aloha will disappear.
Anway, the rumor is that the new company might be called Hawaiian Airlines, or it might be called Aloha Hawaiian Airlines/Airways. I'm not sure. I hope they at least keep some identity of both or one of the carriers.
In fact try this one on for size, I'm goign to go make an Aloha/Hawaiian hybrid logo, I'll post it here in a minute, see what you think.
Scottb From United States of America, joined Jul 2000, 6440 posts, RR: 33 Reply 21, posted (11 years 11 months 2 weeks 1 day 14 hours ago) and read 962 times:
Well darn, I am going to miss those then. I haven't been on Southwest too much lately just because it's a little difficult to get to PVD or MHT without a car. I do wish the PVD-HOU flight were still around, though - that could not have been any more convenient for me.
I'd noticed that there were some boarding cards with hand-written numbers on them that were used to replaced numbers that were missing (either due to loss or extreme mistreatment). What on Earth does Southwest do with someone who says "um, er, I lost my plastic number"? I assume the computer systems keep track of the passengers and their numbers, right?
How much of a difference will it make going from 4-5 boarding groups of 30 to 3 of approx. 45?
SWA TPA From United States of America, joined Aug 2001, 1559 posts, RR: 36 Reply 22, posted (11 years 11 months 2 weeks 1 day 14 hours ago) and read 959 times:
If you loose your card I usually look it up in the computer and write your old number on a piece of paper then notify the operations agent they will be missing a certain number when boarding. It usually turns up but on rare exceptions the pax slips by the operations agent without turning the boarding card (havent seen it happen since 9-11 though) and we never see it again. Or I open a ticket to check someone in and find a boardind card from there trip to Tampa in which case we can give it to the flight crew to return to that city.