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Sheremetyvo Challenged By Domodedovo  
User currently offlineAeroflot-777 From United States of America, joined Sep 2000, 85 posts, RR: 0
Posted (14 years 5 months 1 week 3 days 4 hours ago) and read 1949 times:

Domodedovo's figures for 2001 will be 4,5 million whereas Sheremetyevo will count over 11 million.
DME is growing more and more with more carriers operating from there,plans to get to 6 million in 2002.
All in all Moscow traffic is 20 miilion passengers annually.
Vnukovo also has some 4 million passengers per year.
What do you think about Moscow airports?Regards

P.S.My favourite is Domodedovo of course.

16 replies: All unread, jump to last
User currently offlineLj From Netherlands, joined Nov 1999, 4809 posts, RR: 0
Reply 1, posted (14 years 5 months 1 week 3 days 4 hours ago) and read 1879 times:

Considering that more and more European airlines publically state that they intend to move all operations to DME if the situation at SVO doesn't improve I reckon that DME will grow even faster in the next few years.


User currently offlineTWAneedsNOhelp From , joined Dec 1969, posts, RR:
Reply 2, posted (14 years 5 months 1 week 3 days ago) and read 1842 times:

Which airport is which?

Can someone give us a breakdown, which is closer to the city, which is the Aeroflot hub, which do most airlines serve, which is newer, which is international..



User currently offlineAeroflot-777 From United States of America, joined Sep 2000, 85 posts, RR: 0
Reply 3, posted (14 years 5 months 1 week 2 days 21 hours ago) and read 1836 times:

SVO-Sheremetyevo which serves over 11 million passengers per year is Aeroflot's hub.Also serves most of the international traffic to Moscow.Not that modern airport.Located 29 km northwest from city centre.
DME-Domodedovo serves over 4 million per year.Mostly
domestic flights.Swissiar just moved their flights to DME
from SVO.Really modern airport,has a train link to city
centre.Located some 35 km south from city.
VKO-Vnukovo serves 4 million per year.Mostly domestic flights.The most NOT modern airport from these three.Located some 20 km from city.
There are also some other minor airfields like Bykovo,Chkalovskii,Tushino which do not have scheduled flights but just private jets and commercial traffic. Regards from MOW

User currently offlineFFlyer From United States of America, joined Nov 2001, 733 posts, RR: 0
Reply 4, posted (14 years 5 months 1 week 2 days 18 hours ago) and read 1813 times:

Then go to Moscow and use your extra time in endless immigration and customs lines at the local airports. Then loose your money or life with the mostly illegal cabs - unless you have prepaid a "limo" ride (always a very good advice). On your way back, be prepared to leave for the airport for some 5 hours before your flights departure time - just to learn that it has been delayed for two hours.

Well, almost like at JFK. But at least at JFK you mostly understand what they tell you...

User currently offlineLHMark From United States of America, joined Jan 2000, 7255 posts, RR: 42
Reply 5, posted (14 years 5 months 1 week 2 days 18 hours ago) and read 1799 times:

Can anyone post a pic of the DME terminal?

"Sympathy is something that shouldn't be bestowed on the Yankees. Apparently it angers them." - Bob Feller
User currently offlineAeroflot-777 From United States of America, joined Sep 2000, 85 posts, RR: 0
Reply 6, posted (14 years 5 months 1 week 1 day 23 hours ago) and read 1784 times:


and then choose other topics about the airport to see
even more pictures.

User currently offlineTWAneedsNOhelp From , joined Dec 1969, posts, RR:
Reply 7, posted (14 years 5 months 1 week 1 day 19 hours ago) and read 1761 times:

Thanks a lot.

User currently offlineVafi88 From United States of America, joined Apr 2001, 3116 posts, RR: 15
Reply 8, posted (14 years 5 months 1 week 1 day 17 hours ago) and read 1753 times:

Sheremetyevo2 is way better, but I've been to Domodedovo a few times and saw the AN225 there.

I'd like to elect a president that has a Higher IQ than a retarted ant.
User currently offlineAeroflot-777 From United States of America, joined Sep 2000, 85 posts, RR: 0
Reply 9, posted (14 years 5 months 6 days 8 hours ago) and read 1721 times:

BA just announced plans to remove its services from SVO to DME in Moscow.BA also plans to launch a new morning flight between Heathrow and Moscow which was not possible before because of congestion at SVO.
DME serves 4.5 mil pas. per year of which more than 1 mil. is international traffic.Regards

User currently offlineAeroflot-777 From United States of America, joined Sep 2000, 85 posts, RR: 0
Reply 10, posted (14 years 5 months 6 days 8 hours ago) and read 1727 times:

For those interested following web sites will be useful:
3 major airports in Moscow:
5 major Rrussian airlines:
The Russian aviation server found at www.avia.ru

User currently offlineTsully From United States of America, joined Mar 2001, 651 posts, RR: 4
Reply 11, posted (14 years 5 months 6 days 7 hours ago) and read 1717 times:

I hope DL relocates to DME. Sheremetyevo II is fine once you get to the gate area - where all the Duty Free shops are. But if you have to kill much time in the main terminal, I’d recommend going to the café from which you can see virtually the entire airport – tarmac, runway and all. Can’t say much for the food, but I killed 6 hours in that café once. To get there, take the elevator to one of the upper floors. If you get to the airline business offices (not the ticketing offices on the departures level) on the very top floor, you’ve gone too far.

SVO needs a major overhaul, or all foreign operations should be moved to DME. Maybe they can work on adding some light to the place. Everything is so dark and gloomy in SVO.

At least I got through immigration expediently both times this trip - unlike my last visit which took 3 hours (not exaggerating) to get through. I think it took so long because my little KLM 737 arrived just behind a huge JAL 744 full of Japanese tourists.

Sorry if I rambled; I just got back to LA from SVO via JFK and am wide awake on Russian time…

Glad to be out of frigid Moscow and back in warm CA,

Aэрофлот-777... I have a lot of respect for you; there's no way I could live in Moscow in the winter. My friends in Moscow told me that while I was there (21-26 Dec), MOW was having colder weather than usual.

I love America. I guess that makes me Bush's poodle, but I'd rather be a dog in New York City than a prince in Riyadh.
User currently offlineAviatsiya From , joined Dec 1969, posts, RR:
Reply 12, posted (14 years 5 months 6 days 4 hours ago) and read 1699 times:

The rise of DME started after the US$100 million upgrade by East Line.

So far we have seen UN, KM, SR and SN transfer their flights from SVO2 to DME.

Aeroflot-777, you mentioned that BA have moved their flights to DME. Can you provide a source for this? All that I have seen on BA moving to DME has been in the last 2 weeks, and all that has been mentioned is that DME is currently in negotiations with BA about moving flights to DME. From what I understand, these negotitations were started by DME management, not BA. And Russia being Russia, there is no way in hell that such a deal could be signed in 2 weeks.

The biggest drawback about DME is the travel time needed to get there. I was talking to a Transaero pilot about this a while ago, and it now takes him almost twice as long to get to work compared to when he was working out of SVO. I understand that steps are now in place to rectify this situation, via train.

There was a report on Domodedovo a few weeks ago, which I archive for future reference, and will post it when I return home tomorrow (and after any needed translating).

User currently offlineAviatsiya From , joined Dec 1969, posts, RR:
Reply 13, posted (14 years 5 months 4 days 17 hours ago) and read 1682 times:

3 articles following:


Travelers Slam Sheremetyevo`s Service

People arriving at and leaving Sheremetyevo II complain of massive delays when going through passport control.

Foreign businessmen traveling through Sheremetyevo II airport say they are growing increasingly frustrated at massive passport control delays and a range of infrastructure problems.

Many rate Moscow`s No. 1 airport as the worst in Europe, pointing to dirtiness, poor lighting and general shabbiness on top of passport control problems. Some are even suggesting the problems may be due to corruption.

``Sheremetyevo II is the worst possible thing for the image of Russia,`` said Andrew Somers, President of the American Chamber of Commerce in Russia, adding that first-time visitors get the impression that nothing has changed in Russia since Soviet times.

``And the Russian government does not understand that,`` Somers said, adding that he has tried to discuss the issue with Russia's top officials, but there has been no progress.

``This is not a good introduction to Moscow,`` said Thomas Kelly, a partner at Andersen in Moscow. ``All the airports in all the former Soviet Union countries are better. It hurts the image of the city for tourists and businessmen,`` he added.

Foreign businessmen based in Moscow, many of whom travel to and from Russia every week, point out that of five or six passport control booths at Sheremetyevo II more than two or three are seldom open, and, as a result, it may take a passenger an hour and a half to pass through passport control alone, which results in flight delays.

``The situation does have an impact on us,`` said a spokeswoman for Delta Airlines, the only foreign carrier that conducts non-stop flights between Moscow and New York. ``Our flights are often delayed and the situation is extremely bad on weekends when a lot of charter flights leave.``

``Things have never been quite as bad as they now are,`` said Ajay Goyal, chairman of The Russia Journal, who has been traveling to and from Moscow for more than 14 years. ``They were always inefficient, but the number of passengers was less and more windows used to be open. One could still get through within an hour. Now, it can take as much as flying time from Frankfurt to Moscow to simply get through the immigration.``

``Russia will never get the foreign investment it needs as long as Sheremetyevo II exists in its present state,`` added a foreign businessman who asked not to be named. "Your first impression on arriving is that you have entered a Third World police state - not exactly the impression that opens up executives`wallets.``

Some suggest that this situation can be explained by corruption and hint that airport officials deliberately refuse to open more passport control booths in order to extort money from passengers for speedy processing.

``I suspect this is intentional chaos,`` said Goyal. ``Anyone can get through the V.I.P. clearance for $100. Hundreds do, and I suspect it`s a flourishing business for some well-connected people. If there were no queues, why would people pay so much? It`s a simple case of a group of corrupt bureaucrats and some criminals holding the whole country`s image hostage. They are deliberately creating snarls at immigration so people are forced to pay.``

Several companies that provide visas for Russia also offer the so-called ``V.I.P. passport and customs clearance.`` But, to be eligible for this kind of service, one doesn`t have to present a diplomatic or official credentials, according to an employee at a Moscow travel agency.

For a flat fee of $90, any passenger can jump the line accompanied by an agency employee with a ``V.I.P.`` sign, she said, adding that people standing in lines normally wouldn`t protest. ``They simply don`t know what`s going on.`` Observers say that several hundred people a day pass through passport control using this scheme or a similar one.

Meanwhile Sheremetyevo II officials refused to comment on the situation at the airport.

A spokesman for the Federal Border Service - which is frequently criticized for passport control delays - declined to say how many officers are stationed at Sheremetyevo II. ``This is classified information,`` he said.

He added that long lines at Sheremetyevo II passport control have nothing to do with inefficiency of the border control service at Sheremetyevo II. ``It`s all the fault of the airport itself,`` he said. ``If there were more room we could place more booths there and station as many officers as there is a need for.`` But he refused to say why most booths at the airport`s passport control are always closed.


Survey Rranks Sheremetyevo II among World`s Worst Airports

Understaffing and poor management mean Moscow`s Sheremetyevo II airport ranks among the worst in the world, according to the majority of respondents to a Russia Journal survey this week.

Of more than 600 people who responded by e-mail or fax, most said the main problem was lengthy lines for leaving the country, especially at peak periods. Indeed, most said the airport would be no worse and no better than many others if that problem were solved.

``The staff on duty at immigration are always efficient and polite,`` said Michel Perhirin, president of Raiffeisen Bank, echoing the view of other respondents who said the main problem is actually getting to the immigration desk.

``Getting to the desk can take anywhere from 20 minutes to 90 minutes,`` said one traveler who responded by e-mail and did not give his name. ``But once you are actually there, the staff is efficient and processing never takes more than two or three minutes.``

``You can spend up to two hours queuing,`` said Benedict Hopkins, who flies in and out of Moscow two to three times a month. He rated the airport as ``very bad - even Sheremetyevo I is better.``

Like many other respondents, Hopkins cited the checking-in procedure and boarding process as adequate, but said there is room for improvement in a whole host of other areas. ``The airport itself is shabby, dirty, poorly lit and gives a bad impression,`` he said. ``If we rate the airport to some third-world airports, it doesn't score too badly. If we rate it to European airports, it is definitely last.``

Others highlighted a lack of services for sick and elderly passengers or nursing mothers, along with lack of seating in the arrivals hall and poor ventilation as being at the top of the list of things that need improvement.

Most respondents asked for their names to be withheld for fear of ``reprisals.`` More than 50 percent of those who responded were Russian executives, and almost all rated the airport as among the worst they have ever used.

One irate businessman, Ander De Cort, said the authorities have underestimated the significance of the problem. ``It`s a shame for Russia,`` he said. ``Many things in Russia have improved significantly, but Sheremetyevo is a major exception. Unfortunately, it`s both the first and last impression that visitors have of the country, and that`s not good.

``It should be a top priority for improvement because it`s like a restaurant in that if it takes an hour to get your order and another hour to get your bill, you will never return, no matter how good the food and atmosphere.``

Passengers noted that while exit lines are mostly a problem in the summer - when the procedure can take up to two hours - passport processing at arrivals is almost always a problem.

They suggested the problem was simply lack of staff manning the passport booths. Immigration officials contacted by The Russia Journal this week would not comment on why the majority of booths are usually closed, but put the blame on management. ``If they gave us more space, we could put in more booths,`` said one official who would not give his name.

Some improvements would be easy, according to Michael Fodor, a partner with F-Squared Market Research. ``For less than $100, I could improve Sheremetyevo 1,000 percent,`` he said. ``I would buy a rope and corral the crowd at passport into one manageable queue like at every other airport in the civilized world. You might not get through any faster, but there would be a lot less aggravation from the horde of people pushing forward en masse.``

Traffic management and parking at the airport could also be improved relatively easily, many said. One executive, who asked not to be named, echoed the comments of many when he said the taxi drivers hanging around the entrance are also a major headache.

``The airport administration should clean out all the taxi drivers hanging around, and remove the militia officers whose only job is to arrange neat parking for large luxury cars for a bonus or whatever that might be called,`` he said.

Another frequently raised issue was customs rules. ``You never know how much money you can take in and out - it seems to change every week,`` said one British businessman who asked not to be named.

Sheremetyevo II could not be reached for comment despite repeated attempts during the week. The airport`s Website, www.sheremetyevo-airport.ru, was last updated two years ago and does not provide any further information on the problem.

The immigration services, meanwhile, declined to give the number of employees they have at the airport. ``It`s classified information,`` one official said.


Domodedovo Strives for Western-Level Service

With smokestacks, soot-streaked apartment blocks and dilapidated cottages as its neighbors, Domodedovo International Airport is out of place on the southern outskirts of Moscow.

At night, its bright lights crash against the surrounding forests. Inside the multi-level terminal, passengers glide up escalators. Over loudspeakers, flights to Zurich and Tashkent are announced in Russian and English. There are two bagel shops, a chapel, Internet stations, a coffee shop, a nursery and toilets free of charge.

Domodedovo is striving to be what its only rival, Sheremetyevo International Airport, is not: clean, efficient, convenient and Western.

And after more than $300 million in renovations, this summer Domodedovo reeled in its first major international air carrier away from Sheremetyevo.

On July 11, Swissair announced it was moving its operations and flights to Domodedovo. Company officials said they wanted to get away from Sheremetyevo, infamous among travelers for grueling customs and passport clearances, dingy halls and chaos.

``We wanted to improve our services for our customers on the ground and we wanted to have more flexibility with our scheduling,`` said Roland Jaggi, Swissair`s representative in Moscow.

Until the East Line Group took over management of Domodedovo and started renovations about seven years ago, the airport served as a terminal for cargo carriers and domestic flights, mostly to the Caucasus and points in the east.

But Jaggi believes Domodedovo has the potential to become the chief terminal for international flights.

``The airport today still has the reputation of being the gateway to the East,`` Jaggi said. ``But customers need to get used to the fact that Sheremetyevo is no longer the only way to travel to the West.``

Convenience and speed are what Domodedovo offers, said Natalia Brusilovskaya, spokeswoman for the East Line Group.

Unlike Sheremetyevo, up to 10 passport control counters are open to process travelers who take as little as 20 minutes to clear all checks, Swissair officials said. By comparison, at Sheremetyevo delays as long as three hours are not uncommon, they said.

``We basically have no delays here,`` said Bernhard Buhler, Swissair`s station manager at Domodedovo.

As the only major Western air carrier at Domodedovo, the East Line Group has gone out of its way to meet Swissair`s needs.

``We are kind of like the pioneers, so they are working with us,`` Buhler said.

Indeed, it appears Swissair is telling East Line what it means to run an airport that meets international standards - everything from making sure all signs are in English and Russian to training staff in check-in procedures.

And with plans to build a second terminal by 2003 and to finish train terminals at the airport and at Paveletsky Railway Station by next spring, Swissair officials are hopeful that other Western air carriers will join them soon.

``One or two more airlines would be good for the image,`` Buhler said. But he added that at its present size, Domodedovo wouldn`t be able to handle much more than that.

``Let`s face it, it`s not very big,`` said Kari Stolbow, director of sales for Finnair in Moscow. He wondered if passport and customs officials could handle a big increase in traffic. About 2 million passengers a year use Domodedovo whereas about 10 million use Sheremetyevo's two terminals.

``What happens if there are two or three international arrivals at the same time?`` Stolbow said.

While Domodedovo could suit Finnair`s needs, Stolbow said many customers prefer Sheremetyevo because it is closer to Moscow`s business centers, many of which are located on the city`s north side.

``The small problem with Domodedovo is the location,`` Stolbow said. ``It is 10 km further out than Sheremetyevo.``

But with a train running every hour between Paveletsky and Domodedovo by spring, Swissair officials believe it will be much easier to get to and from Domodedovo.

Buhler said, ``The train is a real advantage.``

Some airlines seem to be seriously considering a move to Domodedovo. For example, British Airways is interested in moving after transport officials turned down a request for a morning flight slot at Sheremetyevo, said Daniel Burkard, commercial manager for Russia. The company would not provide any other details.

Nonetheless, some travelers remain skeptical about how different Domodedovo is from Sheremetyevo.

Martin Kearney, a 42-year-old building contractor, said, ``Cosmetically, it`s clean, it`s tidy, it`s accessible, but underneath the bureaucracy is just the same as Sheremetyevo.``

Kearney, who flies from Domodedovo a couple of times a year, said his experience with customs officials there has been disappointing, with officials seeking bribes just as they do at Sheremetyevo.

``Nothing`s changing in this town, they don`t want it to change,`` he said. ``Some people are making a lot of money. Just look at the cops - they don`t want it to change.``

User currently offlineTsully From United States of America, joined Mar 2001, 651 posts, RR: 4
Reply 14, posted (14 years 5 months 4 days 9 hours ago) and read 1664 times:

``I would buy a rope and corral the crowd at passport into one manageable queue like at every other airport in the civilized world. You might not get through any faster, but there would be a lot less aggravation from the horde of people pushing forward en masse.``

Amen to that! I got so sick and tired of people cutting in front of me during one of my visits to Russia that I was shoving those line-cutting jerks out of my line.

Some folks were even bribing the little “green Gestapo women” to put them in the front of the lines. That really irritated me, but unlike in civilized countries, you can’t make a fuss.

Unfortunately, Russia is as corrupt as they come. It would actually be a half way descent place otherwise.

I refuse to pay for the VIP service. They can take a flying leap before I contribute to their greedy corruption. I have never paid anyone a bribe and I don't plan to do so anytime soon.

By the way, I stood in the customs line for over 3 hours one time.

In my opinion, Russia is a dreadfully fascinating place. Dreadful because of the corruption and ludicrous bureaucracy, but fascinating because of the history, beautiful buildings and of course the good looking Russian women  Smile.

Going to Russia makes me extremely thankful for the civilized world I call home.

I love America. I guess that makes me Bush's poodle, but I'd rather be a dog in New York City than a prince in Riyadh.
User currently offlineSushka From United States of America, joined Nov 1999, 4784 posts, RR: 13
Reply 15, posted (14 years 5 months 4 days 3 hours ago) and read 1651 times:

Well I personaly like Domodedovo better because no crowds, nice building, good flights, etc. Domodedovo at one piont caimed that British Airways and Lufthansa were going to use them but now Sheremetyevo's Aeroflot terminal will probbably give more space and they wont change.

I went to Domodedovo before the repairs and I thought it was total hell! but then after the repairs I thought I was in Eastern Europe!

Pershoyu Spravoyu Litaki!
User currently offlineAeroflot-777 From United States of America, joined Sep 2000, 85 posts, RR: 0
Reply 16, posted (14 years 5 months 2 days 7 hours ago) and read 1638 times:

By the way www.domodedovo.ru is a better way to remember DME's web site.www.eastline.ru is the same.
I also heard that Vnukovo had plans to build another terminal for international traffic by 2003.At the present
VKO has a passenger terminal serving 4 million annually
and a terminal for "handling" government officials(airline "Rossiya" operates these services).Regards

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