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Bad Experience Yesterday With LH  
User currently offlineAirblue From San Marino, joined May 2001, 1825 posts, RR: 11
Posted (12 years 7 months 2 days ago) and read 2081 times:

First of all I want to say this isn't a trip report but an episode that happened me and I like to know if some others of you had the same experience with LH in the last few months.

Yesterday I flew AMS-FRA-MXP with LH.
Since last time I flew LH via FRA last November the quality of their onboard and ground service is fallining down.
First of all on these flights plus some others destinations ex FRA outside Germany since 1th december 2001 LH offer only drinks and no more sandwiches.
Yesterday Amsterdam was very foggy and all the flights were delayed.
Also my LH flight to FRA scheduled at 19:20 was delayed at 20:05.
When I was at the check-in desk at 17:00 they told me to go back at 18:00. When I was back it was very crowded and only at 18:30 they started the check-in.
When I was at the desk the staff told me that in FRA I have only 10 minutes to go to the gate to my connection flight and if I miss it they will not pay me hotel and dinner.
When I was in FRA I ran to the gate and after I gave my boarding card to the gate lady she told me that I was cancelled from this flight and rebooked for the day after. Of course no hotel or dinner cause the delayed was due to bad wheather.
I was very angry and I had a not polite conversation with the lady.
Two others LH staff came there and finally after that someone else missed the connection for this flight I was embarked on the all full plane.
In MXP I didn't find my luggage and they told me that maybe tomorrow or the day after they will send it at my place.

LH was really bad!

25 replies: All unread, showing first 25:
 
User currently offlineCanadi>nBoy From , joined Dec 1969, posts, RR:
Reply 1, posted (12 years 7 months 1 day 23 hours ago) and read 1898 times:

Airblue, sorry to hear about your unfortunate experience with LH. The truth is, NO airline is immune from this sort of negative public relations fiasco.
I myself have been in similar situations with Air France,
United (surprise surprise) and even, unbelievably,
Singapore Airlines. The frustrating thing about these incidents is the fact tat you, I, and every other passenger is completely helpless and totally at the mercy of the carrier. In short, for what it's worth,
your're not alone.

I sincerely hope your next flight, and those after that, are positive, great journeys.

Kind regards
Canadi>nBoy
YYZ


User currently offlineCrewChief32 From Germany, joined Dec 2000, 418 posts, RR: 0
Reply 2, posted (12 years 7 months 1 day 23 hours ago) and read 1872 times:

And ???? Who cares ?????

I flew once with a large US carrier from MIA via ATL back to FRA and even with a ground time of more than one hour in ATL they haven`t been able to transfer mine and a few other peoples bags to the L-10 in time...

At another occasion I checked in for a simple MCO - MIA flight but for some strange reasons they haven`t been able to load my bags into that F-28.
It was not until later that day that I could pick up my bags at MIA.

So you are not alone, but if you think YOU can do it better, then why don`t you work as baggage handler?????

BTW, why did you fly with LH, not KLM or AZ or ....???
Cheap, cheaper , LH I guess.

And what`s the matter with getting something to eat all the time??? There should be enough restaurants within the airport (AMS) to get something to eat, and you have had more than one hour, anyway.
If you take a long bus tour you bring your own food with you, don`t you???
The first priority of an airline is to bring you from point A to point B, everything else depends on the goodwill of the airline.....If you want something to eat go to McD`s or BK or...whereever you want to but I doubt that they will transport you to MXP....
PS.: Am I correct to assume you had a lowfare Y ticket?? Because these people always whine.....

Just my 0.02€,
CC32


User currently offlineBobcat From United States of America, joined Jun 2007, 0 posts, RR: 0
Reply 3, posted (12 years 7 months 1 day 23 hours ago) and read 1850 times:

CC32, how do you type the Euro money
sign?




User currently offlineB737-700 From , joined Dec 1969, posts, RR:
Reply 4, posted (12 years 7 months 1 day 23 hours ago) and read 1853 times:

Sorry to hear about that trip. But this is not only LH's fault. It can happen at any airline you fly. I'm a bit surprised they wouldn't want to pay for the hotel room but as said, it can happen to another airline, too and I'm sure it happens to them, too.
About the baggage. Oh well that actually happens allt he time at various airlines.
Of course still no excuse. The onboard service has also gone down abopard KL I believe. So LH is not the only one there either.

Rgds,
B737-700


User currently offlineCanadi>nBoy From , joined Dec 1969, posts, RR:
Reply 5, posted (12 years 7 months 1 day 23 hours ago) and read 1840 times:

CrewChief32, with all due respect, you ask "Who Cares"?
Try revenue paying passengers, for one. And in many cases, it is quite obvious the carrier shares your sentiments about not caring at all. "Customer Service" is indeed an alien term or mindset for many airline
staff. And as the Delta slogan goes "It Shows".

You may be able to weather these storms, and that is fine. But for many passengers, who want the assurance of getting where they've paid to get to, incidents like these can be understandibly upsetting.
Episodes like Airblue's certainly do not give the passenger a positive impression of the carrier, or it's staff.

Airblue, happy flying to you in the future.

Canadia>nBoy
YYZ


User currently offlineAirblue From San Marino, joined May 2001, 1825 posts, RR: 11
Reply 6, posted (12 years 7 months 1 day 23 hours ago) and read 1827 times:

CC32,

yes I was with a lowfare Y ticket, but that's not mean that the ground staff could be not friendly with me.
Other times I had similar experience but I recived a better assistence.

LH is a full service airlines that's why I expected something to eat and I didn't bought nothing in AMS.
I wasn't travelling with a low-fares carriers like Ryanair or Easyjet.

My point was not about my experience, but I asked if others people think that LH service in the last falled down and now is wrost that one year ago.


User currently offlineRJ100 From Switzerland, joined Nov 2000, 4118 posts, RR: 29
Reply 7, posted (12 years 7 months 1 day 23 hours ago) and read 1810 times:

Yeah, it's not Airblue's fault if LH offers low-fare tickets! And LH should also care for it's Y-class passengers. They might be business class passengers in the future.

RJ100




none
User currently offlineCrewChief32 From Germany, joined Dec 2000, 418 posts, RR: 0
Reply 8, posted (12 years 7 months 1 day 23 hours ago) and read 1810 times:

"getting where they`ve paid to get to" is correct, but as I understand there was fog in AMS so this guy should have been happy that LH actually flew the AMS -FRA trip instead of cancelling the flight.
And he should have been thankful that he was informed about the minimal ground time in FRA, otherwise he might have been too late at the departure gate....
Finally, to expect a full plane to wait for one person seems to me more then selfish and ignorant...doesn`t he think that other people might have connections or appointments at MXP, too???? Probably not as he seems to be the most important person in the world....
And why should LH pay him a Hotel (in FRA)??? Fog (or weather at all) is not yet controlled by the airlines??

While we speak about paying for service, if people really would like to spend some money for good service then there would be no market for low fare carriers like Go, Ryanair or others.
But nowadays everyone wants to have everything and more for nothing, and as long as people do not realize that this is not possible, nothing can change.....

Bobcat, press "Strg" + "Alt" together with the letter "E", that works at least for me.

CC32


User currently offlineBicoastal From , joined Dec 1969, posts, RR:
Reply 9, posted (12 years 7 months 1 day 23 hours ago) and read 1793 times:

Sorry but I don't agree with you. You can't blame an airline for weather. Often in these situations, staff are making quick decisions and hoping for the best. When weather is the cause, you have to relax and go with the flow. Airlines try their bests in these situations but there are so many unknowns, late arriving aircraft, late arriving passengers, etc. that there is no way to make things go smoothly. It's a domino effect. Luggage is usually more of a victim of these situations, too.

I really think you were expecting much too much on a bad travel day. Last Sunday when I was returning to the States from Prague, also on Lufthansa, the airport
(Ruzyne) was closed off and on all morning due to heavy snow. Lufthansa had to cancel my flight and very efficiently rebooked me on a flight through London on British Airways and United. I'm a very frequent flyer and when the weather turns bad, you learn to count to 10, relax and realize that the day will not go according to plan. And as CrewChief said, it's the infrequent, low fare flyers who complain the loudest.



User currently offline777-200 From United States of America, joined Mar 2000, 1020 posts, RR: 7
Reply 10, posted (12 years 7 months 1 day 23 hours ago) and read 1784 times:

Yeah Business Elite All the Way! Smile


Another Day, Another Dollar.... Young Jeezy
User currently offlineAndreas From Germany, joined Oct 2001, 6104 posts, RR: 31
Reply 11, posted (12 years 7 months 1 day 22 hours ago) and read 1765 times:

somewhere in between, gentlemen!!
I'm not sure that lowfare pax are complaining loudest. I've had the "pleasure" to witness senator card holders and firstclass pax to begave like spoilt kiddies, unbelievable!!
As for Airblues experience:
1. Well, LH does have no contract with San Pietro to have nice weather all the time, snow sometimes just happens in mid-European winter, maybe not where you live, but in AMS and FRA quite often.
2. LH has a reputation to handle connections-gone-wrong quite efficiently: They wait as long as possible, if there are no problems with slots; I've witnessed it quite often, especially in the evenings.
3. LH does not handle low- and fullfare pax differently, as concerns overnight arrangements, that's just bullsh.t!
4. Take it like frequent traveller bicoastal: Take it easy, you can do nothing on such a day, shit happens, LH didn't try to hurt you personally!
5. If I tell you some of my experiences with staff in Malpensa, it would sound like a cheap shot, so I won't do this!
Regards
Andreas
btw: Where are all the LH bashers??? Still recovering from New Years Night??



I know it's only VfB but I like it!
User currently offlineAndie007 From United States of America, joined Jun 2000, 861 posts, RR: 0
Reply 12, posted (12 years 7 months 1 day 18 hours ago) and read 1698 times:

1. AMS has a lot of trouble yesterday. Lots of longhaul flights were diverted to other airports like DUS, BRU etc..
So it wasn't LH's fault that the flight was delayed?

2. No food on these flights? I flown FRA-FCO & FCO-MUC last month and got a nice breakfast on both flights.

3. The typical problem with LH! The lullage. I don't know what they to - but when they want to do something... it is wrong. When I checked in early for my MIA-MUC (Lauda Air) flight at Miamis Lufthansa base my lullage was transferred on the MIA-FRA flight which departs 3 hours earlier. The lullage of my father was handled correct... hmmm... I was happy at the lullage belt... hmmm  Smile/happy/getting dizzy


User currently offlineGRZ-AIR From Austria, joined Apr 2001, 574 posts, RR: 4
Reply 13, posted (12 years 7 months 1 day 18 hours ago) and read 1683 times:


HI BOBCAT !

On the newer european keyboards there is a little € sign on the E key..so if you press alt+e you get it...



When I joined A.net it was still free, haha ;).
User currently offlineBoeingrulz From United States of America, joined Sep 1999, 466 posts, RR: 1
Reply 14, posted (12 years 7 months 1 day 17 hours ago) and read 1665 times:
Support Airliners.net - become a First Class Member!

If you are using a standard US keyboard, hold down the 'alt' key and type 0128 on your numeric keypad. This accesses the euro from its standard Unicode codepoint U+20AC. This way you don't need a European Keyboard layout.

All standard windows fonts from Windows 98 on, have the euro in the font.


Carolyn


User currently offlineRoyalDutch From United States of America, joined Mar 2001, 917 posts, RR: 3
Reply 15, posted (12 years 7 months 1 day 17 hours ago) and read 1641 times:

I thing LH has definitely degrade over the last few months. I flew to LAX via MUC this summer, and even the short-haul flight was better than i could have asked (well, I got an F-50, so there is now way i would complain  Smile/happy/getting dizzy). But when I flew them to BCN last week, it was a different story. Like Airblue said, no more sanwiches...which really depressed me (not to menation left me very hungry by the time we got to BCN), and only a cold meal FRA-BCN. My LH flight to MUC ths summer gave me sandwiches, as did KL to AMS on my way to BCN last time (KL gave us a hot meal on our AMS-BCN flight, too). Also, while not being rude, the majority of our F/As were rather indifferent, which Is a far shot from what it was like this summer. LH needs to get itself back on track.

User currently offlineCabal From Colombia, joined Sep 2001, 58 posts, RR: 0
Reply 16, posted (12 years 7 months 1 day 16 hours ago) and read 1633 times:

I´m ramper and I know what I´m talking about...
Try working as a ramp guy for just one day and you´ll get another picture of your ¨bad experience¨.... wake up early get to the airport no mater the weather and start loading 60 pound bags, at least 150 on each flight (we are talking 737´s or so) and in an international flight easily you can load 400 in containers. Plus don´t forget you are just so confortable, especially when it´s raining or snowing (not my case) or beautiful blue sky and the d-mn sun burning your neck and arms....
And you complain about a meal and a bag !!!!!!
Always pack your most important stuff in your carry on....


User currently offlineAndreas From Germany, joined Oct 2001, 6104 posts, RR: 31
Reply 17, posted (12 years 7 months 1 day 7 hours ago) and read 1605 times:

...for not getting a sandwich on board??? Man oh man, I didn't know life is so hard, wherever you live. Why don't you take one from home. I guarantee you most people around you will go wild when you unpack a homemade triple-layer torpedo-sized one dripping all sorts of sauces all over the carpet and the suit of the guy sitting next to you.
 Laugh out loud  Laugh out loud  Laugh out loud
Regards
Andreas



I know it's only VfB but I like it!
User currently offlineRoyalDutch From United States of America, joined Mar 2001, 917 posts, RR: 3
Reply 18, posted (12 years 7 months 1 day 7 hours ago) and read 1602 times:

Andreas, I don't belive the point is that he didn't get a sandwich. The point is that on that same Lufthansa flight a few months ago, he WOULD have gotten a sandwich. Usually, I would never expect a sandwich on a 55 minute flight, but Lufthansa had always been one of the few that did offer them, and now the fact that it no longer does is an indication of declining service.

User currently offlineAndreas From Germany, joined Oct 2001, 6104 posts, RR: 31
Reply 19, posted (12 years 7 months 1 day 6 hours ago) and read 1586 times:

I found it rather amazing that something like that could make someone depressed!
You see, everybody is screaming blue murder about LH's declining service, but let me tell you some points from the viewpoint of a guy who does fly a lot professionally and privately, that seem to be in line with what other frequent travellers have mentioned, too:
1. Sandwiches are about the second-to-last thing that comes to my mind when talking about a priority list.
2. Reliability is way up on my list (and not only on mine), to be on time, to have an efficient connecting system, if my flight is late (which is something LH does handle quite well).
3. A halfway clean non-smelling aircraft with F/As who know what they do (which is something LH handles very well, though there are some people on this Forum, who swear any oath, that LH F/As are ugly, old, unpleasant valkyries, that are out to hurt other people).
4. LH gives sandwiches to Business class pax on short-haul domestic services since ages, and it is still the case (I had one yesterday morning on FRA-HAM), though I couldn't care less, actually, as long as they get me to HAM in time. Carriers are in a somewhat unpleasant situation since 9-11, LH loses millions of €s everyday, so they try to lower their cost, and that's just what they do.
Regards
Andreas



I know it's only VfB but I like it!
User currently offlineRoyalDutch From United States of America, joined Mar 2001, 917 posts, RR: 3
Reply 20, posted (12 years 7 months 1 day 6 hours ago) and read 1583 times:

I would definiely agree with you that punctuality is of key importance. Thats the reason that I flew LH in the first place...i knoew they would be on-time, and I couldn't afford KLM. Also, I would not say that any of LHs F/As were old or ugly...and none of them tried to hurt me  Laugh out loud. Several were actually very nice.
So basically I would agree with you, Andreas, after reading your post, that LH is justified in making the cutbacks where they have. It affects us economy class pax more than it does all of you that fly business, but in the end, once they become profitable again, I hope that they re-institute some of the things that I used to love about them (such as an excellent meal service!  Big thumbs up)!

Regards,
RoyalDutch


User currently offlineAndreas From Germany, joined Oct 2001, 6104 posts, RR: 31
Reply 21, posted (12 years 7 months 1 day 6 hours ago) and read 1577 times:

Remembering some of my former girlfriends, I can assure you not all of them are ugly and/or old *gggg*.
I was rather referring to some older threads on this forum, where some people were trying to give that impression...
As for the bring-your-own-sandwich: It's a good idea, many people do it, and it should be much better than the ones served.
As for the cutbacks: Yes it's hard for all carriers, though I'm not sure they'll reimplement it later on, as costcutting was on the list even before 9-11. Though if you calculate the price for such a sandwich on bizclass (related to airfare), you'll drop dead on the floor and don't dare to eat it as there must be pure gold between the cheese slices.
Anyway let's hope people get back to flying, so that there will be no more Sabenas and Swissairs.
Regards
Andreas



I know it's only VfB but I like it!
User currently offlineB737-700 From , joined Dec 1969, posts, RR:
Reply 22, posted (12 years 7 months 1 day 5 hours ago) and read 1563 times:


A word more about the cutbacks in service.
--> Probably the best way to survive. In doing this they don't need to go to their government in a while crying they need money like other airlines are doing it. Lufthansa knows how to stay healthy on their own.
Mr. Weber deserves a lot of respect.



User currently offlineAndreas From Germany, joined Oct 2001, 6104 posts, RR: 31
Reply 23, posted (12 years 7 months 1 day 5 hours ago) and read 1560 times:

... a lot of respect, if you keep in mind in what sort of shape LH was in, when he took over the "left seat".
But: He would love to get subsidies if he could, but it just doesn't work in the EU, but what makes me really angry is the way some US airlines spend their subsidies and even Swissair leftovers are offering sub-profitability airfares just to fill up their seats. That should tell you something about the state worldwide aviation is in!
Have a nice weekend
Regards
Andreas



I know it's only VfB but I like it!
User currently offlineB737-700 From , joined Dec 1969, posts, RR:
Reply 24, posted (12 years 7 months 22 hours ago) and read 1508 times:


That's exactly what I wwas refering to Andreas.
All those potential "Lufthansa is an airline killer ..." folks should see the fact that LH survives without these subsidies. And it definitely is unfair to use subsidies to lower prizes very much.



User currently offlineRoyalDutch From United States of America, joined Mar 2001, 917 posts, RR: 3
Reply 25, posted (12 years 7 months 18 hours ago) and read 1475 times:

B737-700, Couldn't agree more!

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