HB-IQF From Germany, joined Jan 2002, 103 posts, RR: 2 Posted (13 years 2 weeks 1 day 5 hours ago) and read 1149 times:
I just was thinking about the global Groundhandling in this difficult times ! Tell me some experiences you had with the Check-In Staff or Lost and Found at your airports ! Are they good trained or were they unfriendly or what ....? Did they represent their customers (Airlines) very good ! Just write...
Teahan From Germany, joined Nov 1999, 5310 posts, RR: 61
Reply 2, posted (13 years 2 weeks 1 day 5 hours ago) and read 1136 times:
Well my favourite are Swissport/Swissair, availible in airport worldwide. Had really good experiences with CX handling in Hong Kong and Delta in SFO and LAX (found DL in HNL, ATL and EWR to be average) My worst experieces are with Olympic in Athens and Aer Lingus in Dublin (terrible handling of non revs when they close the flight at the last minute you must really run to the gate, also problems with classes, but there have been times when EI handling were brilliant)
HB-IQF From Germany, joined Jan 2002, 103 posts, RR: 2
Reply 3, posted (13 years 2 weeks 1 day 5 hours ago) and read 1121 times:
that sounds very good, I also had good experinces with
them ! And as you said Olympic in Athens is really
poor ! Even as Nonrev you are handled as a, let me say,
piece of sh.. ! BTW i heard swissport is the Best
Quality Handling-Agent in the world (130 airports, in about 20 Countries ) ! It is like the Motto of all Swiss
carriers "Always provide an excellent service!"