EWRvirgin From United States of America, joined May 2001, 358 posts, RR: 2 Posted (12 years 11 months 2 weeks 5 days 8 hours ago) and read 2412 times:
I wanna poll opinions on a few details concerning pax rights and airlines' accountability or responsibility.
Please opine on the following scenarios:
1. Given an on-time departure should an airline be held responsible for a passenger who has missed his/her connecting flight (or some other engagement) due to an unusually long flight time or ATC delays (or any other "Acts of God") that result in late arrivals?
2. Pax has flights from point A to point D via point B. Originating carrier delays pax at point A (arrives late at point B), therefore pax misses flight to point D. Pax seeks no assistance from originating carrier but instead agrees with subsequent carrier to take a different flight to point C where pax will either resolve misconnetion of flight to point D with carriers or make his/her own way. Who is responsible? The originating carrier or the subsequent carrier? Or the pax? Should it make any difference that the original carrier was delayed by an Act of god or not?
3. In your opinion, is it fair for airlines to impose the limited liability rule for improperly packed luggage or luggage containing contents of high value?
4. Is it fair that the pax is ultimately responsible for confirming all details of his/her itinerary and familiarizing with all conditions of carriage so long as carrier makes such information readily available and accessible?
5. Take scenario number 1, but instead the delay is due to factors within the carrier's control. Pax would have missed connecting flight but connecting flight was cancelled for whatever reason. Who is responsible?
Jessman From United States of America, joined Jul 2001, 1506 posts, RR: 7
Reply 2, posted (12 years 11 months 2 weeks 5 days 4 hours ago) and read 2396 times:
1.)No; acts of god are not under airline's control, therefore they are not responsible if they left on time.
2.)Originating carrier is responsable, shoud issue a FIM for the other airline.
3.)Yes, Insurance can be purchased for the item by the passenger.
4.)Yes. How long do you really want to listen to a phone call 1 hour, two hours just for a flight from nyc to atl?
5.)This is the same as Q2.