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Lufthansa: Amadeus Vs. Sabre Question  
User currently offlineUsa4624 From United States of America, joined Oct 2001, 278 posts, RR: 1
Posted (12 years 10 months 3 weeks 1 day 8 hours ago) and read 4484 times:

I have tickets for a Lufthansa flight (AUS - STR), and there was a schedule change. My travel agent says she can't reissue the tickets because their office uses Sabre, and Lufthansa uses Amadeus. Because of this, she said the tickets have to be reissued by Lufthansa.

This is curious, as my travel agent initially issued the tickets.

Does this make sense, or is my travel agent being lazy?  Confused




6 replies: All unread, jump to last
 
User currently offlineJaseWGTN From New Zealand, joined Mar 2000, 823 posts, RR: 1
Reply 1, posted (12 years 10 months 3 weeks 1 day 6 hours ago) and read 4450 times:

If the schedule change has generated to your agents system they should be able to do it.

If for someone reason the sched changes haven't generated the airline can force the sched change through or your agent can generate a passive booking with the new flight details.

However, if it's a sched change you shouldn't need you ticket reissuing unless it's a route change also???

Anyone feel free to correct me if I am wrong


User currently offlineNW-ELITE From , joined Dec 1969, posts, RR:
Reply 2, posted (12 years 10 months 3 weeks 1 day 6 hours ago) and read 4447 times:

Yes, this does make sense.

User currently offlineSyd717 From Australia, joined Oct 2001, 18 posts, RR: 0
Reply 3, posted (12 years 10 months 3 weeks 1 day 5 hours ago) and read 4441 times:

Yes, JaseWGTN is correct.

If there has been a schedule change LH should generate the changed segment into the PNR that your travel agent is holding in Sabre. Because LH uses Amadeus (along with many other airlines such as RG, TG, SK, IB for example) to host their reservations systems is irrelevant. Incidentally Sabre also host certain airlines including AA and GF.

All airline reservations systems are fully compatible with all GDS systems such as Galileo, Sabre, Worldspan etc.

Your travel agent is either too lazy to reissue the ticket or doesn't know how. I believe Sabre is a lot more tricky than some other systems, but I stand to be corrected. I know that most travel agents would do anything to avoid a ticket reissue through their systems but it is good practice to do this for clients, particularly with e-tickets as it can help avoid potential problems when checking in at the airport.

The only other reason why the LH segment is not showing in your agent's system is because it didn't generate into the PNR. This problem is not uncommon and easily fixed if your agent contacts the local Sabre helpdesk.

Alternatively if it is a paper ticket she can just revalidate the ticket with one of those stickers if the routing hasn't changed.

Hope this helps!


User currently offlineCarduelis From United Kingdom, joined Dec 2001, 1586 posts, RR: 10
Reply 4, posted (12 years 10 months 3 weeks 1 day 4 hours ago) and read 4431 times:

A schedule change does not require the ticket to be re-isssued. The agent's obligation is to advise their passenger of the change. That's it!
All airline reservations systems 'talk' to each other, so should be no problem in the process of the airline 'space control' passing on the change.



Per Ardua ad Astra! ........ Honi Soit Qui Mal y Pense!
User currently offlineUsa4624 From United States of America, joined Oct 2001, 278 posts, RR: 1
Reply 5, posted (12 years 10 months 3 weeks 1 day 2 hours ago) and read 4422 times:

I should have mentioned there is a re-route involved. LH dropped the DUS - ORD flight; it's now DUS-IAD. So, I am being routed STR-DUS-IAD-AUS instead of STR-DUS-ORD-AUS.

User currently offlineSyd717 From Australia, joined Oct 2001, 18 posts, RR: 0
Reply 6, posted (12 years 10 months 3 weeks 23 hours ago) and read 4414 times:

If there is a re-route involved then it would be a wise measure to have the ticket reissued, as I said before it would possibly avoid any confusion when checking in at the airport.

Although it is not mandatory for the agent to do it, the airline will do it at the airport but it can be a time consuming process.

But getting back to the original question, the agent using Sabre and LH being on Amadeus is not an excuse not to reissue the ticket.

Have a great flight!


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