Usa4624 From United States of America, joined Oct 2001, 262 posts, RR: 1 Posted (12 years 2 months 1 week 2 days 12 hours ago) and read 4058 times:
I have tickets for a Lufthansa flight (AUS - STR), and there was a schedule change. My travel agent says she can't reissue the tickets because their office uses Sabre, and Lufthansa uses Amadeus. Because of this, she said the tickets have to be reissued by Lufthansa.
This is curious, as my travel agent initially issued the tickets.
Does this make sense, or is my travel agent being lazy?
Syd717 From Australia, joined Oct 2001, 18 posts, RR: 0
Reply 3, posted (12 years 2 months 1 week 2 days 10 hours ago) and read 4015 times:
Yes, JaseWGTN is correct.
If there has been a schedule change LH should generate the changed segment into the PNR that your travel agent is holding in Sabre. Because LH uses Amadeus (along with many other airlines such as RG, TG, SK, IB for example) to host their reservations systems is irrelevant. Incidentally Sabre also host certain airlines including AA and GF.
All airline reservations systems are fully compatible with all GDS systems such as Galileo, Sabre, Worldspan etc.
Your travel agent is either too lazy to reissue the ticket or doesn't know how. I believe Sabre is a lot more tricky than some other systems, but I stand to be corrected. I know that most travel agents would do anything to avoid a ticket reissue through their systems but it is good practice to do this for clients, particularly with e-tickets as it can help avoid potential problems when checking in at the airport.
The only other reason why the LH segment is not showing in your agent's system is because it didn't generate into the PNR. This problem is not uncommon and easily fixed if your agent contacts the local Sabre helpdesk.
Alternatively if it is a paper ticket she can just revalidate the ticket with one of those stickers if the routing hasn't changed.
Carduelis From United Kingdom, joined Dec 2001, 1585 posts, RR: 10
Reply 4, posted (12 years 2 months 1 week 2 days 8 hours ago) and read 4005 times:
A schedule change does not require the ticket to be re-isssued. The agent's obligation is to advise their passenger of the change. That's it!
All airline reservations systems 'talk' to each other, so should be no problem in the process of the airline 'space control' passing on the change.
Per Ardua ad Astra! ........ Honi Soit Qui Mal y Pense!