Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
DOT'S Air Travel Consumer Rept.  
User currently offlineMikeclod From United States of America, joined Dec 2001, 272 posts, RR: 0
Posted (12 years 5 months 3 weeks 1 day 4 hours ago) and read 932 times:

Got this today. Kind of interesting. This is for yearend 2001 and December (in parentheses).

Customer Complaints
(per 100,000 customers)
1. Southwest 0.38 (2)
2. Alaska 1.27 (1)
3. American Eagle 1.70 (3)
4. US Airways 1.87 (9)
5. Northwest 1.97 (8)
6. Delta 2.16 (7)
7. Continental 2.23 (5)
8. American 2.51 (6)
9. TWA 2.54 (4)
10. United 3.24 (10)

Ontime Performance
(Percent)
1. Southwest 82.3 (7)
2. Northwest 79.7 (10)
3. American 78.7 (3)
4. Continental 78.5 (2)
5. America West 78.3 (1)
6. US Airways 78.1 (5)
7. TWA 78.0 (8)
8. Delta 77.4 (4)
9. Alaska 75.7 (11)
10. United 75.2 (9)

Baggage Handling
(Per 1,000 Customers)
1. Alaska 3.00 (2)
2. US Airways 3.86 (1)
3. Delta 4.11 (4)
4. Northwest 4.19 (9)
5. America West 4.22 (3)
6. Continental 4.29 (5)
7. American 4.60 (7)
8. Southwest 4.77 (6)
9. United 5.07 (8)
10. TWA 6.35 (11)

Hope someone besides myself finds this interesting.

6 replies: All unread, jump to last
 
User currently offlineAgnusBymaster From United States of America, joined Feb 2001, 652 posts, RR: 0
Reply 1, posted (12 years 5 months 3 weeks 1 day 4 hours ago) and read 917 times:

You forgot America West at the bottom of the complaint rankings.

User currently offlineMikeclod From United States of America, joined Dec 2001, 272 posts, RR: 0
Reply 2, posted (12 years 5 months 3 weeks 1 day 4 hours ago) and read 916 times:

Sorry, just writing what I got!

User currently offlineMikeclod From United States of America, joined Dec 2001, 272 posts, RR: 0
Reply 3, posted (12 years 5 months 3 weeks 3 hours ago) and read 902 times:

Hey does anyone know which are the worst ten airlines?

User currently offlineAWA22 From , joined Dec 1969, posts, RR:
Reply 4, posted (12 years 5 months 3 weeks 3 hours ago) and read 902 times:

The DOT consumer report is not the 10 best performing airlines its the 10 airlines that are considered major carriers. The DOT only tracks the 10 major airlines for reporting purposes. The DOT should track the performance of all US carriers and not just the 10 majors.

User currently offlineMikeclod From United States of America, joined Dec 2001, 272 posts, RR: 0
Reply 5, posted (12 years 5 months 2 weeks 6 days 4 hours ago) and read 895 times:

It does, this is just the list of the top ten. Sorry, I don't have the full report.

User currently offlineAWA22 From , joined Dec 1969, posts, RR:
Reply 6, posted (12 years 5 months 2 weeks 6 days 3 hours ago) and read 892 times:

On the DOT's website here is the list of airlines that report to the DOT. Other then Aloha who volunteer to report data, only the majors report.

Air Carriers Required to Report Data to DOT and to CRS Vendors

Alaska Airlines

America West Airlines

American Airlines

Continental Airlines

Delta Air Lines

Northwest Airlines

Southwest Airlines

Trans World Airlines

United Airlines

US Airways

Air Carriers Voluntarily Reporting Data to DOT and to CRS Vendors
Aloha Airlines


Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Air Travel Consumer Report For July 2005 Released! posted Fri Aug 5 2005 01:18:59 by Bridogger6
The Air Travel Consumer Report Is In! posted Tue Dec 17 2002 02:50:36 by L.1011
% Of Total US Air Travel Is Business/First posted Fri Nov 17 2006 04:49:23 by Gpeso8
Is Cheap Air Travel Destroying The Enviroment? posted Wed Oct 18 2006 09:48:33 by Cumulus
Air Travel Up, Even After Threat posted Wed Oct 11 2006 23:30:29 by JetBlueAUS
Braniff's View Of The Future Of Air Travel posted Tue Oct 10 2006 15:52:30 by OPNLguy
Why Does Air Travel Do So Much Than Rail? posted Sun Aug 13 2006 23:45:56 by Glom
1975: How Braniff View Air Travel Of The Future! posted Wed Aug 9 2006 22:34:06 by Fbgdavidson
Real Estate Impact On Air Travel? posted Tue May 23 2006 20:30:08 by Lightsaber
Air Travel Maps! posted Tue May 16 2006 12:01:46 by BAtriple7