Racko From Germany, joined Nov 2001, 4887 posts, RR: 19 Posted (13 years 1 month 2 weeks 3 days 6 hours ago) and read 2841 times:
Lufthansa press realease:
"Business travellers award highest marks to Lufthansa on three counts
Readers of the prestigious Business Traveller Deutschland magazine have voted Lufthansa the safest airline in 2001. In both categories - national/European and international flights – Lufthansa came out best in the magazine poll. The magazine readers also awarded top marks to the airline’s website (www.lufthansa.com) as the best business travel portal.
The Business Traveller Awards were presented at the Arabella Sheraton Hotel in Frankfurt/Main today. Hosting the presentation as the celebrity guest was the TV News Presenter Jan Hofer, who handed the award certificates to Lufthansa Captain Cord Becker.
The magazine survey sounding the views of 3,000 readers on a cluster of companies in the tourist business was conducted by an independent market research institute. Lufthansa also landed the “safest airline” award in the magazine poll last year.
In January, the “Manager Magazin“ business periodical chose Lufthansa as the preeminent German company in the transport and tourist industry. The accolade endorsing the airline’s excellent image came from 2,500 selected jurors adjudicating in the poll.
Airsicknessbag From Germany, joined Aug 2000, 4723 posts, RR: 33
Reply 1, posted (13 years 1 month 2 weeks 3 days 6 hours ago) and read 2813 times:
only one dead passenger in 27 years is certainly an impressive record - though I have my doubts when awards like "safest airline" are given out by voting of the travelling public. And you can´t give out these awards by solely relying on statistics like the one I cited either - lots of other factors involved as well.
Note: I didn´t dispute the fact that LH is a very safe airline.
Capt.Picard From , joined Dec 1969, posts, RR:
Reply 2, posted (13 years 1 month 2 weeks 3 days 6 hours ago) and read 2813 times:
Whilst many on this site don't seem to have liked LH's service, I have nothing but praise for LH (granted, I have only flown them once within Europe, and once to Japan, round-trip, and both times in their Business Class).
However, the service was VERY good-their European business class service is top-notch-very nice seats, utterly on-time and probably the best selection of German white wine was served to me on my flight to NRT last year; yes, their website is also one of the clearest and concise here in Europe.
As for safety, well they got me back to London in one piece, so I suppose that says something!
All in all, an excellent Business class product (and I like the idea of having First class upstairs-kind of adds to that air of exclusivity!)
Racko From Germany, joined Nov 2001, 4887 posts, RR: 19
Reply 3, posted (13 years 1 month 2 weeks 3 days 6 hours ago) and read 2795 times:
Well, i think most people who complain about the LH service have never been on a LH aircraft. They have just read something about them, and now they want to be "insiders" and just write how bad LH is etc.
I've flown quite often with LH, and i've had only 1 or 2 flights with unfriendly F/As or bad meals.
Prebennorholm From Denmark, joined Mar 2000, 6661 posts, RR: 54
Reply 5, posted (13 years 1 month 2 weeks 3 days 5 hours ago) and read 2787 times:
Finnair press realease:
"Business travellers award highest marks to Finnair on three counts
Readers of the prestigious Business Traveller Finland magazine have voted Finnair the safest airline in 2001. In both categories - national/European and international flights – Finnair came out best in the magazine poll. The magazine readers also awarded top marks to the airline’s website (www.Finnair.com) as the best business travel portal.
Well, nothing wrong with Lufthansa, absolutely not. Great airline.
But transforming this one word "Lufthansa" into "Finnair" and "Germany" into "Finland" makes it obvious how little informative such press releases really are.
I don't know how many such "awards" Finnair has won. An I counldn't care less. But I know that in my home country Denmark I have over the last 30 years seen at least a hundred such press releases from SAS.
What makes them make such press releases? Not just Lufthansa, all of them? Is it the same drive as when Ryanair over and over again makes controversial adverts just to make sure that they are mentioned in every newspaper - free adverts?
Regards, Preben Norholm
Always keep your number of landings equal to your number of take-offs, Preben Norholm
Patroni From Luxembourg, joined Aug 1999, 1403 posts, RR: 13
Reply 6, posted (13 years 1 month 2 weeks 3 days 4 hours ago) and read 2756 times:
@ Racko :
I have already experiences both extremely poor and extremely good service on LH. One of the poorer examples was a lost connection in Hannover where LH didn't want to pay a Pfennig for the necessary overnight stay in the hotel, claiming that the delay was caused by bad weather (which was only half true...). They put the icing on the cake by telling me "and well, what do you expect for a discount ticket?!?". This incident and two other similar cases in just one month led me to avoid LH for quite some time.
Later it became unavoidable due to Business travel, and in the meantime I have already earned a status card with LH, but I still see both good and lousy LH service. It always depends on the mood and motivation of the respective crew. As a bottomline I think they simply don't manage to create a general quality awareness, otherwise the service level (friendliness, courtesy, reliability) would be more consistent. Also the benefits of a major carrier are still abit underdevelopped : Last week I flew with the 21.15 Luxair/LH codeshare flight from FRA to Luxembourg. The Senator lounge in the A pier was so packed that we could only get a place to stand... This is not really what you expect as a "frill", is it?
But anyway, I think that Lufthansa is a rather good airline after all. Safety standards and cleanliness of the fleet are excellent so I like to fly with them.
Nevertheless I have absolutely no problem to fly on another carrier (my favorite is Crossair btw), even on this hatred Ryanair, when it is more convenient.