aviator_ua From , joined Dec 1969, posts, RR: Posted (15 years 8 months 1 week 3 days 4 hours ago) and read 474 times:
Well, I guess it's no surprise.
For the third consecutive year, SQ has been voted the best airline in the world. On time performance, aircraft, service, in flight amenities, you name it.
They seem to be doing something that other carriers would do well to follow. Including my own........ :)
Will From Australia, joined May 1999, 79 posts, RR: 0
Reply 1, posted (15 years 8 months 1 week 3 days 2 hours ago) and read 472 times:
SQ is one airline which drives it's success on the massive and unlimited injection of captital from
it's goverment. Sadly, it's work force under the current singapore politcal regime, which promotes an extremly high efficient work system, to me, and with exprience has become quite questionalbe for any airline operations. l have had the unfortunete exprience to see the result of SQ own aircraft first hand, and with that l was able to work out there so called efficencey policy when it comes to aircraft maintence. lt becomes obvious when you do the absolute minimum maintence to your aircraft, you tend to easily make more profits, and also buying new aircraft on a regular basis, so as that the need to do less maintence becomes even less of an expense, and to SQ, less of a need.
Give SQ a miss..
L1011 From United States of America, joined May 1999, 1674 posts, RR: 9
Reply 2, posted (15 years 8 months 1 week 2 days 22 hours ago) and read 471 times:
As I've said before, Singapore is a great airline in many respects, but they are the only airline in all my years of flying to damage my indestructable American Tourister suitcase, twice on the same trip. When I arrived in Singapore, it was crushed on both sides so badly I couldn't get it open. The metal band around it that has a groove which the top fits into was bent to the point that Singapore airlines had to use a crowbar to get it open for me. Then we couldn't get it closed again. We managed to secure it so I could get it to my hotel, and the next day the airline picked it up, fixed it, and returned it to me.
On my return trip, I made a one day stopover in Amsterdam. When I retrieved my luggage, the same hard suitcase was smashed in on the top and bottom. When I went to the luggage customer service agent, he said that Singapore Airlines wouldn't fix it, but he gave me an address in Amsterdam where I could take it. Since I was only going to be in Amsterdam for 24 hours, this wouldn't have worked, because if I had to wait around all day to get my suitcase fixed, I would have defeated my purpose for going to Amsterdam in the first place. So they told me I could get it fixed after I got back home to Richmond, Virginia, and they would pay for it. So I had to punch out my suitcase myself and use it the way it was for the rest of my trip.