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2001 Airline Quality Ratings Announced  
User currently offlineNwa747-400 From United States of America, joined Sep 2000, 1337 posts, RR: 4
Posted (14 years 1 month 1 day ago) and read 1783 times:

And the winner is...

1) Alaska
2) US Airways
3) Northwest
4) Southwest
5) Delta
6) American
7) America West
8) Continental
9) United
10) American Eagle
11) TWA

For the full report of this well known and respected survey visit http://www.unomaha.edu/~unoai/research/aqrindex.html

13 replies: All unread, jump to last
User currently offlineNW-ELITE From , joined Dec 1969, posts, RR:
Reply 1, posted (14 years 1 month 20 hours ago) and read 1684 times:

Its good to see Northwest near the top of the list.

User currently offlineFrequentflier From United States of America, joined Aug 2000, 422 posts, RR: 1
Reply 2, posted (14 years 1 month 20 hours ago) and read 1673 times:

2 questions.

1) Why no smaller airlines on the list?(jetBlue, Air Tran, etc.)

2) What is American Eagle doing there?

User currently offlineGoingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 15
Reply 3, posted (14 years 1 month 20 hours ago) and read 1667 times:

Better yet, what is TWA doing there?

User currently offlineGreg From United Kingdom, joined May 2005, 0 posts, RR: 0
Reply 4, posted (14 years 1 month 20 hours ago) and read 1663 times:

Oh come on..this was done as someone's homework project.

Or a couple of profs who desperately needed to get published.

User currently offlineNDSchu777 From United States of America, joined Oct 2001, 419 posts, RR: 3
Reply 5, posted (14 years 1 month 20 hours ago) and read 1654 times:

how bout midex? they would definitely be at the top of this list compared to who's on there. or is this just rating the majors?

User currently offlineTimeForFlight From United States of America, joined Feb 2000, 267 posts, RR: 0
Reply 6, posted (14 years 1 month 19 hours ago) and read 1650 times:

Southwest?! Over American and Delta?!? I hope this isn't based off in-flight meals!

User currently offlineLowfareair From , joined Dec 1969, posts, RR:
Reply 7, posted (14 years 1 month 17 hours ago) and read 1627 times:

This is just like the Consumer Reports article. It's based off DoT stats. Nothing more, nothing less. No flights were taken on any airlines to rate this, they just used data that anyone in the public could get, even me. The only main difference is that each one used a different formula to figure out the rankings.

That's also why JetBlue, Midwest Express, AirTran, etc. aren't on the report.

User currently offlineAA_Cam From , joined Dec 1969, posts, RR:
Reply 8, posted (14 years 1 month 17 hours ago) and read 1621 times:

They pick the top 11 based upon total domestic passenger loads... so Frequentflier... American Eagle SHOULD be on the list as it is well above JetBlue in pax loads.


User currently offlineLowfareair From , joined Dec 1969, posts, RR:
Reply 9, posted (14 years 1 month 17 hours ago) and read 1610 times:

Actually, the top list is airlines that either have more than $1 billion or 1% of total revenues of US airlines; I forget which one(I'm 95% sure it's the 1% of revenue). That's why sometimes it's 11 airlines, sometimes 10, etc.

User currently offlineAeroGlobeAir7 From United States of America, joined Jan 2001, 586 posts, RR: 2
Reply 10, posted (14 years 1 month 17 hours ago) and read 1605 times:

a few words. First of all, this is the top ten major airlines in terms of passenger loads and fleet size (??). Jetblue, AirTran, Midwest Express, etc are not up there due to their MUCH smaller size in comparison, although AirTran is certainly the closest of them to being on that list.
Second of all, TimeForFlight,. This survey is not based upon the food aboard aircraft, more so the overall customer satisfaction rate. And when you take that into account, Southwest is without question one of the best. The crews are always nice, casual, ready to help, and even joke around aboard the flights. Something you either don't see at all, or rarely ever see on the other majors (don't get me wrong here I'm not biased towards Southwest just because they're Kansas City's largest carrier....Delta and USAirways are two of my favorite airlines, mostly for nostalgic reasons, and Southwest comes in at 3rd). And the fares are low, turnarounds quick, no 6 hour layovers at ungodly airports like Detroit are involved. Southwest knows what the people, not the company wants, and thats how they've been so successful. You give the people what they want, they'll take it and run, Southwest's profits have skyrocketed compared to others in it's overall history, (Southwest IS considered the most successful airline in the history of mankind) and I doubt any airline will ever be able to 100% recreate the Southwest success story. In fact, I'm surprised to see Southwest at 4th even, I knew Alaska was good, but Northwest I didn't give that much credit to. Congrats to Alaska, Northwest, and the others. Keep it up, and maybe even make it better!  Smile/happy/getting dizzy


User currently offlineBkkair From Thailand, joined Aug 2001, 409 posts, RR: 0
Reply 11, posted (14 years 1 month 17 hours ago) and read 1601 times:

This report is simply a rehash of DOT statistics. The report states "The resulting criteria include areas such as baggage handling, customer complaints, denied boardings and on-time arrivals." This "Airline Quality Report" is plagiarism at its worst.

User currently offlineNwa747-400 From United States of America, joined Sep 2000, 1337 posts, RR: 4
Reply 12, posted (14 years 1 month 13 hours ago) and read 1567 times:

Just some professors who have wanted to get published (and continue doing so) for the past several years...you are right...completely invalid because they didn't taste delicous airline food offered by the majors...this survey counts wants frequent flyers consistently say is most important...the frequent traveller will often say..

"I want to be ontime, with my luggage, not bumped, and don't want to have to write a complaint letter"

and this survery reflects this.

AirTran, Jetblue etc need to be much larger operations before the DOT will keep stats for them.

User currently offlineOflove13 From United States of America, joined Mar 2000, 114 posts, RR: 0
Reply 13, posted (14 years 1 month 12 hours ago) and read 1553 times:

being that i am a flight attendant for non of those airlines but i commerical on all of them i have to say this. Delta should be alot further down and so should US AIR. Continental, should be higher I never meet nastier flight attenants then there are on DELTA. talk about unplesant they take the cake, hands down.when i find out i have to fly delta i cring so do the other people work with. hell if u ask u we would put National and Frontier (who i think have really nice flight attendants and never had any problems with) ahead of Delta.
But i think all of these airlines can take some lessons from Singapore airlines now thats an airline.

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