Lowfareair From , joined Dec 1969, posts, RR: Reply 7, posted (11 years 8 months 4 days 14 hours ago) and read 979 times:
This is just like the Consumer Reports article. It's based off DoT stats. Nothing more, nothing less. No flights were taken on any airlines to rate this, they just used data that anyone in the public could get, even me. The only main difference is that each one used a different formula to figure out the rankings.
That's also why JetBlue, Midwest Express, AirTran, etc. aren't on the report.
Lowfareair From , joined Dec 1969, posts, RR: Reply 9, posted (11 years 8 months 4 days 14 hours ago) and read 962 times:
Actually, the top list is airlines that either have more than $1 billion or 1% of total revenues of US airlines; I forget which one(I'm 95% sure it's the 1% of revenue). That's why sometimes it's 11 airlines, sometimes 10, etc.
AeroGlobeAir7 From United States of America, joined Jan 2001, 586 posts, RR: 2 Reply 10, posted (11 years 8 months 4 days 14 hours ago) and read 957 times:
a few words. First of all, this is the top ten major airlines in terms of passenger loads and fleet size (??). Jetblue, AirTran, Midwest Express, etc are not up there due to their MUCH smaller size in comparison, although AirTran is certainly the closest of them to being on that list.
Second of all, TimeForFlight,. This survey is not based upon the food aboard aircraft, more so the overall customer satisfaction rate. And when you take that into account, Southwest is without question one of the best. The crews are always nice, casual, ready to help, and even joke around aboard the flights. Something you either don't see at all, or rarely ever see on the other majors (don't get me wrong here I'm not biased towards Southwest just because they're Kansas City's largest carrier....Delta and USAirways are two of my favorite airlines, mostly for nostalgic reasons, and Southwest comes in at 3rd). And the fares are low, turnarounds quick, no 6 hour layovers at ungodly airports like Detroit are involved. Southwest knows what the people, not the company wants, and thats how they've been so successful. You give the people what they want, they'll take it and run, Southwest's profits have skyrocketed compared to others in it's overall history, (Southwest IS considered the most successful airline in the history of mankind) and I doubt any airline will ever be able to 100% recreate the Southwest success story. In fact, I'm surprised to see Southwest at 4th even, I knew Alaska was good, but Northwest I didn't give that much credit to. Congrats to Alaska, Northwest, and the others. Keep it up, and maybe even make it better!
BABY BOEINGS ALL THE WAY!!!
FLY DELTA JETS!
Bkkair From Thailand, joined Aug 2001, 409 posts, RR: 0 Reply 11, posted (11 years 8 months 4 days 14 hours ago) and read 953 times:
This report is simply a rehash of DOT statistics. The report states "The resulting criteria include areas such as baggage handling, customer complaints, denied boardings and on-time arrivals." This "Airline Quality Report" is plagiarism at its worst.
Nwa747-400 From United States of America, joined Sep 2000, 1337 posts, RR: 5 Reply 12, posted (11 years 8 months 4 days 10 hours ago) and read 919 times:
Just some professors who have wanted to get published (and continue doing so) for the past several years...you are right...completely invalid because they didn't taste delicous airline food offered by the majors...this survey counts wants frequent flyers consistently say is most important...the frequent traveller will often say..
"I want to be ontime, with my luggage, not bumped, and don't want to have to write a complaint letter"
and this survery reflects this.
AirTran, Jetblue etc need to be much larger operations before the DOT will keep stats for them.
Oflove13 From United States of America, joined Mar 2000, 114 posts, RR: 0 Reply 13, posted (11 years 8 months 4 days 9 hours ago) and read 905 times:
being that i am a flight attendant for non of those airlines but i commerical on all of them i have to say this. Delta should be alot further down and so should US AIR. Continental, should be higher I never meet nastier flight attenants then there are on DELTA. talk about unplesant they take the cake, hands down.when i find out i have to fly delta i cring so do the other people work with. hell if u ask u we would put National and Frontier (who i think have really nice flight attendants and never had any problems with) ahead of Delta.
But i think all of these airlines can take some lessons from Singapore airlines now thats an airline.