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United vs others...  
User currently offlineUdo From , joined Dec 1969, posts, RR:
Posted (15 years 11 months 1 week 2 days 7 hours ago) and read 769 times:

Hi everybody,

thanks that you were that much interested in writing comments after I told my United-opinion.
I realized that many of you really love United, something which I just can't understand.
Well, ok, of American carriers I just flew on two more, Delta and Southwest, but even compared to both of these United was not the best! Southwest employees were just great, really nice people. And Delta's mainscreen transatlantic entertainment was better than UA's "individual" one.
Of course I have heard that Northwest is famous for really "non-service", and I know their fleet age is even higher than the one of TWA which is no surprise regarding hundreds of planes older than 25 years (DC-9-10//30/40/50; DC-10-30/40 and B747-100/200). Yes, UA has one of the youngest fleets in the USA, but what I want to tell is that compared to other carriers the service is not enough!

I've flown Singapore Als on several trips, Megatops, Celestars and A310s, all of them were in absolute top-condition, more-than-clean cabins, brand new looking interiour (seats, windows), (though planes were already almost ten years old) and of course Krisworld which offers around 20 (!!!) different channels of video entertainment plus video games (not abord A310). Their FAs can just be described as great, as well as all ground staff I had contact to. They even allowed me to visit the cockpit during the flight, the pilots invited me to sit down and even a drink was offered to me in the cockpit. On Southwest the FAs immediately invited me to visit the cockpit as well, but do you know what they told me abord a UA B777? "Oh no no no, NOT during the flight!" How friendly! Reason why not? I think they just didn't want to ask the pilots, well done guys!
Cathay Pacific was not as good as SIA but almost.
Of course you will write back again and tell me how great UA is compared to other US carriers...
I don't care if UA is the best within US carriers, it almost seems it's not hard to get in that position.
The only thing I want to express is that I can't understand that UA shows and sees itself as a great, rising carrier but doesn't seem to know what complete service really is.
Other carriers don't know that too, but others don't praise their products that much.

Yes, you will write that SIA and CX are outstanding, but I can also mention Lauda Air, Emirates, Kuwait Airways, Malaysia Airlines, Austrian, Swissair, BA (after their new service structure), Virgin Atlantic, JAL or Air France (and many more) which all have realized what good service means.
Maybe some of you still attacking me after that today's comment will know what I mean after having flown one "quality carrier"...


Regards
Udo




6 replies: All unread, jump to last
 
User currently offlineB767200ER From , joined Dec 1969, posts, RR:
Reply 1, posted (15 years 11 months 1 week 2 days 4 hours ago) and read 769 times:

Udo wrote:
"On Southwest the FAs immediately invited me to visit the cockpit as well, but do you know what they told me abord a UA B777? "Oh no no no, NOT during the flight!" How friendly! Reason why not? I think they just didn't want to ask the pilots, well done guys!"

I'm realy surprised that Southwest crew let you visit the cockpit. In United States this is against FAA regulations.

"I've flown Singapore Als on several trips, Megatops, Celestars and A310s, all of them were in absolute top-condition, more-than-clean cabins, brand new looking interiour (seats, windows)"

If you are talking about windows: United has disguisting windows. Starting with their O'Hare HUB!!!!!!!!!!!!!! and finish with their B757's

Ground service (UAL ticket counters) at IAD is realy rude, they thinks they are ALL THAT!!! UAL have to learn from other airlines how to improve service on the ground and in the air.

In my opinion USAirways has best customer service.
UAL should learn from them how to make people happy!!!

B767200ER



User currently offlineUA777222 From United States of America, joined Dec 2003, 3348 posts, RR: 11
Reply 2, posted (15 years 11 months 1 week 2 days 2 hours ago) and read 768 times:

I have flown on UA many times, and I think they are a great airline. Two reasons...they picked the A320 over the new 737, and they launched the 777. Need I say more? Plus, it is against regulations to visit the cockpit in flight, you can always do that when the plane is at the gate.


"It wasn't raining when Noah built the ark."
User currently offlineB767200ER From , joined Dec 1969, posts, RR:
Reply 3, posted (15 years 11 months 1 week 2 days ago) and read 767 times:

No you CAN'T visit cockpit even if is on the ground at the gate!!!!!!

UA777222 wrote:
"they picked the A320 over the new 737"

You comparing B737NG to A320??????

B767200ER


User currently offlineFAUnited7 From , joined Dec 1969, posts, RR:
Reply 4, posted (15 years 11 months 1 week 1 day 20 hours ago) and read 768 times:

Hi Udo, its me again. Well, one of the main reasons there are no more visits is to the cockpit is for reasnos of safety. I belive it was last year when a simple 5 year old went to the cockpit, and I can't remeber, either he took the captais attention away, or he himself fell and hi a button, but the not attention thing brought that plane 1.3 miles away from another, which breaks the 2 mile rule. I am not trying to attack you, I just want you to see. Secondly, Delta is the ONLY carrier who now actually charges you for not booking on-line! If you call us, 73% of the calls get directed directly through to an operator were as Delta only about 64% get direct trransfers to operators, and then it costs them $2.00! Bye

User currently offlineAA727 From United States of America, joined Apr 2003, 124 posts, RR: 0
Reply 5, posted (15 years 11 months 1 week 1 day 18 hours ago) and read 767 times:

UA777222 is right.
It IS agains the regulations, in the United States, to visit the cockpit during the flight. You can always ask to see it while the aircraft is parked at the gate. When I fly American, they always let me in when I ask, on the ground of course! I even got to sit in the captain's seat on the 767.
Ben Soriano
Brussels Belgium


User currently offlineL-188 From United States of America, joined Jul 1999, 29832 posts, RR: 58
Reply 6, posted (15 years 11 months 1 week 1 day 18 hours ago) and read 767 times:

You can visit the cockpit inflight if you hold a valid airmans certificate, ATC certificate, Dispatchers license or a FAA Inspectors card. Most arrangements are made on the ground with permission granted by the pilot ahead of time. Most airmans certifiates (READ: Commercial or ATP) are governed by whatever interline travel agreement exists between the airline the pilot who whats to vist works for and the one he is riding on. But the Captain has the final say.



OBAMA-WORST PRESIDENT EVER....Even SKOORB would be better.
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