LGB Photos From , joined Dec 1969, posts, RR: Posted (12 years 10 months 2 weeks 2 days 19 hours ago) and read 2211 times:
I use to fly 3 times a year between Stockholm Sweden and Long Beach, CA every year until about 1994 when I entered high school. Then the travelling slowed down to a crawl. I am now flying every month for my job and have noticed a lot of things have changed. Let me note that I cannot choose who I fly on for my job, the company does that. Last month I flew NW from LAX to DTW on a 757 and felt very cramped, no leg room and small seats. Yesterday I flew on AA MD-80 from DFW to LAX and like the leg room but what is up with the Bistro meals? Have airlines gotten very cheap with the food? When I use to fly on SAS or Finnair the food was great. Now it seems very piss poor and cheap. I also found out they no longer hand out head phones to listen to music on the plane??? And since when do CD players interfer with the navigational system of an airplane. I work on navigation systems for Lexus and it uses the same GPS that aircraft do and there are no problems. Maybe I am just out of touch for not flying heavily for several years. I wanted to know what the rest of you think and maybe you can answer some of the questions above.
Stephen Very unimpressed with airline service this year
Arsenal@LHR From United Kingdom, joined Mar 2001, 7792 posts, RR: 19
Reply 1, posted (12 years 10 months 2 weeks 2 days 19 hours ago) and read 2146 times:
I think it all depends on individual airlines. Since sep 11th, some airlines have reduced service levels to cut the cost and start making money again. Some others haven't. Leg room also depends entirely on the airline. You'll get 32 in seat pitch on most airlines, but on like AA you would get better leg room through MRTC.
Airline serivice is not as good as in the earlier years, but i still think the service is decent to say the least on most airlines with the exception of a few.
Mcdougald From , joined Dec 1969, posts, RR:
Reply 4, posted (12 years 10 months 2 weeks 2 days 18 hours ago) and read 2123 times:
What usually determines whether or not a passenger will come back and fly an airline again? Price and friendliness.
That's why the no-frills carriers that focus on these two things -- Southwest, Westjet, Easyjet, etc. -- are turning profits and continuing to grow.
The mainline carriers are simply cutting back on the frills that haven't proven to be as effective at bringing back customers time and time again. This isn't surprising, considering that even in an excellent year, an airline's profits typically average to just a few dollars per passenger. In a lean year, cutting costs by a dollar per passenger (or even cents per passenger) could mean the difference between profit and loss.
Docpepz From Singapore, joined May 2001, 1971 posts, RR: 3
Reply 6, posted (12 years 10 months 2 weeks 2 days 18 hours ago) and read 2103 times:
I can't speak for the west but the premier airlines in Asia have not scaled back on service since Sept 11. In fact, they have done the opposite.
Cathay Pacific, Singapore Airlines and Malaysia airlines are all planning or have implemented product upgrades since September last year. They include CX's new flatbed business class seats, SIA's Spacebeds which will be installed from this month, and a $300 million upgrade of SIA's inflight entertainment system.
What's more, we can still get cheap fares. Malaysia airlines offered a SIN-HKG return fare for S$350. That's USD180.
DFW-LAX at USD$699? That's SGD1300. I can get to London from Singapore on Emirates, Qantas or British Airways for that amount! At one time SIA had London fares for SGD888. Malaysia Airlines's SIN-LHR fares are usually around SGD865 (USD 470) that include personal TVs and games and stuff.
I suppose i should count myself lucky that I come from a region which have premium airlines that give value for money, when the exact opposite seems to be occuring elsewhere.
But bear in mind that I'm only speaking for Asia's premier airlines, SQ and CX and MH(for Y class).
Planeguy From United States of America, joined Aug 2001, 340 posts, RR: 0
Reply 7, posted (12 years 10 months 2 weeks 2 days 17 hours ago) and read 2099 times:
Hey don't complain, you're riding for free anyway. You're sounding like all the other spoiled business passengers flying these days, enjoy the free plane ride dude. Tell your company not to buy on the majors, try Southwest, Frontier, Vanguard, and JetBlue. The majors do suck right now and it shows in our loads out of SNA, as they continue to grow and grow. Onward and upward Southwest Airlines
707CMF From France, joined Mar 2002, 4885 posts, RR: 28
Reply 8, posted (12 years 10 months 2 weeks 2 days 17 hours ago) and read 2083 times:
I agree the prices paid by companies are usually too much. I've done a few Lyons-Rome for my company lately, and the ticket price was 833 euros . Boy, I got a Paris-Santo Dominguo for less than that this year.
What really smashed me was the time I asked my company to do a Paris-Rome Rome-Lyons (I wanted to have a cheap WE at my parents'), they asked me to do the booking myself, and it costed the company.... 280 euros. Which means a third of the price for a longer trip. I'll never understand why they keep paying that much. (BTW, I should have told them it costed me 800 euros.)
Ual777contrail From , joined Dec 1969, posts, RR:
Reply 9, posted (12 years 10 months 2 weeks 2 days 17 hours ago) and read 2079 times:
it seems from you post that you are compareing us based carriers with european carriers.
you do have a choice who you fly, if you dont like the airline go to the one you like and they will accept your tkts if there is a dollar amount on it.
the whole cd thing is so flight attendants have you attention, if they said ladies and gentlemen please put down you cd players laptop computers so i can bore you for the next three minutes with my announcements. how many people would actually listen?
LGB Photos From , joined Dec 1969, posts, RR:
Reply 10, posted (12 years 10 months 2 weeks 2 days 15 hours ago) and read 2051 times:
It doesn't matter if I am flying for free. I have flown on AA over to ARN and even back in 1993-94 when I flew on them, their service was better then and even then the flights were free for me. I can try to see if they will book me on a non major to STL next month, but I doubt it.
Blink182 From United States of America, joined Oct 1999, 5492 posts, RR: 15
Reply 12, posted (12 years 10 months 2 weeks 2 days 12 hours ago) and read 2023 times:
True, service is getting bad and that is a bad thing. I would rather pay more than get more than pay less and get less.
However, I think the seats have gotten better. Now if you are flying longhaul in first class, your seat will fully recline, have a PTV and the list goes on. I have noticed that the real difference is in the domestic market.
When flying longhaul, I have noticed that American based airlines' service is about equal to the Asian and European airlines' service.
Give me a break, I created this username when I was a kid...
Md88captain From United States of America, joined Nov 2001, 1338 posts, RR: 20
Reply 13, posted (12 years 10 months 2 weeks 2 days 8 hours ago) and read 2015 times:
I have to jump in here on the CD/Navigation thing. The statement >"the whole cd thing is so flight attendants have you attention, if they said ladies and gentlemen please put down you cd players laptop computers so i can bore you for the next three minutes with my announcements. how many people would actually listen?"< is completely wrong. The electronic equipment banned during ground ops, takeoff, and landing can interfere with an aircraft's navigation equipment. It's been talked about many times, but here it is again. The RF given off by personal electronic devices (CD players, Gameboys, Cell Phones, etc) can interfere with the aircraft systems (not just navigation) if it is too close to wire bundles that pass through various parts of the plane. It manifests itself in spurious inputs to aircraft systems. For example, I've seen navigation equipment fail ground tests several times until we had a laptop turned off in 1st class. I had additional incidents too. Airline pilots see such things often enough to know without a doubt that our instruments can be affected by your CD player being used when it should be stowed.
AirNewZealand From New Zealand, joined Oct 2000, 2546 posts, RR: 6
Reply 15, posted (12 years 10 months 2 weeks 2 days 4 hours ago) and read 1966 times:
Downunder, in New Zealand, Australia and the Pacific, airlines stil give out great service (havcent travelled QF since 99 cant comment).
I flew AirNZ last month and i can only give them praise! They are the best group of people i have ever meet!
If you want to have a look at good carriers go to the Trip reports forum!
Lowfareair From , joined Dec 1969, posts, RR:
Reply 16, posted (12 years 10 months 2 weeks 1 day 23 hours ago) and read 1945 times:
LGB Photos: Try to get Frontier to STL when you fly out(LAX-DEN-STL), Southwest(LAX-___-STL), or America West(LGB-PHX-STL). Remember, you can earn OnePass on F9 and HP until September, and WorldPerks on HP.
Jaysit From , joined Dec 1969, posts, RR:
Reply 18, posted (12 years 10 months 2 weeks 1 day 16 hours ago) and read 1905 times:
You are flying on privately owned US carriers that have a primary interest towards their shareholders of showing a profit. Thus, you cannot really make a comparison with foreign carriers which have varying corporate goals. SAS and Finnair, I believe, are state-owned carriers with a different cost structure, higher fares on average, and with historical subsidies that allowed for higher standards of service even when the chips were down.
As far as legroom is concerned, all carriers - with the exception of a few Asian carriers - stink. The seat size is standard on all aircraft. Boeing narrow bodied jets have six abreast seating (since their inception in the 1950s), as do Airbus.
Some carriers like United do hand out free headphones in Coach. Some even provide a marginal meal service. However, you will not get a full meal - meat, potatoes, and a chilled martini - on most airlines. Its a post-regulation matured aviation market and think of it like Greyhound in the Skies.
Tango-Bravo From United States of America, joined Jun 2001, 3810 posts, RR: 27
Reply 19, posted (12 years 10 months 2 weeks 1 day 15 hours ago) and read 1892 times:
The U.S. airline market has become almost totally price-driven. Canada and Europe are moving rapidly in the same direction. Which is to say that it's all about getting from point A to point B at the lowest possible cost -- for both leisure and business travelers.
Schedule convenience and one's addiction to a particular frequent flyer program are factors for which pax might pay a slightly higher price than they may otherwise find. Virtually no one will pay more for the so-called frills offered by the U.S. "full-service" majors.
Airlines like Southwest and easyJet have understood the new realities of air travel and have business plans that allow them to thrive while maintaining high levels of customer satisfaction. At the same time, the U.S. "full-service" majors persist in keeping their heads in the sand while posting record or near-record losses in spite of load factors at record or near-record levels.