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What Has Happened To Airline Service?  
User currently offlineLGB Photos From , joined Dec 1969, posts, RR:
Posted (12 years 3 months 2 days 7 hours ago) and read 1963 times:

I use to fly 3 times a year between Stockholm Sweden and Long Beach, CA every year until about 1994 when I entered high school. Then the travelling slowed down to a crawl. I am now flying every month for my job and have noticed a lot of things have changed. Let me note that I cannot choose who I fly on for my job, the company does that. Last month I flew NW from LAX to DTW on a 757 and felt very cramped, no leg room and small seats. Yesterday I flew on AA MD-80 from DFW to LAX and like the leg room but what is up with the Bistro meals? Have airlines gotten very cheap with the food? When I use to fly on SAS or Finnair the food was great. Now it seems very piss poor and cheap. I also found out they no longer hand out head phones to listen to music on the plane??? And since when do CD players interfer with the navigational system of an airplane. I work on navigation systems for Lexus and it uses the same GPS that aircraft do and there are no problems. Maybe I am just out of touch for not flying heavily for several years. I wanted to know what the rest of you think and maybe you can answer some of the questions above.

Stephen
Very unimpressed with airline service this year

20 replies: All unread, jump to last
 
User currently offlineArsenal@LHR From United Kingdom, joined Mar 2001, 7792 posts, RR: 20
Reply 1, posted (12 years 3 months 2 days 7 hours ago) and read 1898 times:
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I think it all depends on individual airlines. Since sep 11th, some airlines have reduced service levels to cut the cost and start making money again. Some others haven't. Leg room also depends entirely on the airline. You'll get 32 in seat pitch on most airlines, but on like AA you would get better leg room through MRTC.

Airline serivice is not as good as in the earlier years, but i still think the service is decent to say the least on most airlines with the exception of a few.

Rdgs
Arsenal@LHR



In Arsene we trust!!
User currently offlineB737-700 From , joined Dec 1969, posts, RR:
Reply 2, posted (12 years 3 months 2 days 7 hours ago) and read 1887 times:


Pretty easy answer imho. You just have to ask yourself in return "What has happened to airline prices ?".

In the old days you had to pay a fortune to fly and therefore you also had a lot of legroom, good food, ...
Today you pay very little for a ticket and get very little in return. So surprise at all.



User currently offlineArsenal@LHR From United Kingdom, joined Mar 2001, 7792 posts, RR: 20
Reply 3, posted (12 years 3 months 2 days 7 hours ago) and read 1878 times:
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Basically you get what you pay for.


In Arsene we trust!!
User currently offlineMcdougald From , joined Dec 1969, posts, RR:
Reply 4, posted (12 years 3 months 2 days 7 hours ago) and read 1875 times:

What usually determines whether or not a passenger will come back and fly an airline again? Price and friendliness.

That's why the no-frills carriers that focus on these two things -- Southwest, Westjet, Easyjet, etc. -- are turning profits and continuing to grow.

The mainline carriers are simply cutting back on the frills that haven't proven to be as effective at bringing back customers time and time again. This isn't surprising, considering that even in an excellent year, an airline's profits typically average to just a few dollars per passenger. In a lean year, cutting costs by a dollar per passenger (or even cents per passenger) could mean the difference between profit and loss.





User currently offlineLGB Photos From , joined Dec 1969, posts, RR:
Reply 5, posted (12 years 3 months 2 days 7 hours ago) and read 1868 times:

Well after seeing what my company paid for the tickets, I think that the airlines should provide a little better service. DFW-LAX was $699!!!  Wow! And that was 25 day advance booking!

User currently offlineDocpepz From Singapore, joined May 2001, 1969 posts, RR: 3
Reply 6, posted (12 years 3 months 2 days 6 hours ago) and read 1855 times:

I can't speak for the west but the premier airlines in Asia have not scaled back on service since Sept 11. In fact, they have done the opposite.

Cathay Pacific, Singapore Airlines and Malaysia airlines are all planning or have implemented product upgrades since September last year. They include CX's new flatbed business class seats, SIA's Spacebeds which will be installed from this month, and a $300 million upgrade of SIA's inflight entertainment system.

What's more, we can still get cheap fares. Malaysia airlines offered a SIN-HKG return fare for S$350. That's USD180.

LGD Photos:

DFW-LAX at USD$699? That's SGD1300. I can get to London from Singapore on Emirates, Qantas or British Airways for that amount! At one time SIA had London fares for SGD888. Malaysia Airlines's SIN-LHR fares are usually around SGD865 (USD 470) that include personal TVs and games and stuff.

I suppose i should count myself lucky that I come from a region which have premium airlines that give value for money, when the exact opposite seems to be occuring elsewhere.

But bear in mind that I'm only speaking for Asia's premier airlines, SQ and CX and MH(for Y class).





User currently offlinePlaneguy From United States of America, joined Aug 2001, 331 posts, RR: 0
Reply 7, posted (12 years 3 months 2 days 6 hours ago) and read 1851 times:

Hey don't complain, you're riding for free anyway. You're sounding like all the other spoiled business passengers flying these days, enjoy the free plane ride dude. Tell your company not to buy on the majors, try Southwest, Frontier, Vanguard, and JetBlue. The majors do suck right now and it shows in our loads out of SNA, as they continue to grow and grow. Onward and upward Southwest Airlines

LGBGUY


User currently offline707CMF From France, joined Mar 2002, 4885 posts, RR: 29
Reply 8, posted (12 years 3 months 2 days 5 hours ago) and read 1835 times:

I agree the prices paid by companies are usually too much. I've done a few Lyons-Rome for my company lately, and the ticket price was 833 euros Wow!. Boy, I got a Paris-Santo Dominguo for less than that this year. Big thumbs up

What really smashed me was the time I asked my company to do a Paris-Rome Rome-Lyons (I wanted to have a cheap WE at my parents'), they asked me to do the booking myself, and it costed the company.... 280 euros. Which means a third of the price for a longer trip. I'll never understand why they keep paying that much. (BTW, I should have told them it costed me 800 euros.)


User currently offlineUal777contrail From , joined Dec 1969, posts, RR:
Reply 9, posted (12 years 3 months 2 days 5 hours ago) and read 1831 times:

it seems from you post that you are compareing us based carriers with european carriers.

you do have a choice who you fly, if you dont like the airline go to the one you like and they will accept your tkts if there is a dollar amount on it.

the whole cd thing is so flight attendants have you attention, if they said ladies and gentlemen please put down you cd players laptop computers so i can bore you for the next three minutes with my announcements. how many people would actually listen?

hope this answers your questons.





ual 777 contrail


User currently offlineLGB Photos From , joined Dec 1969, posts, RR:
Reply 10, posted (12 years 3 months 2 days 3 hours ago) and read 1803 times:

It doesn't matter if I am flying for free. I have flown on AA over to ARN and even back in 1993-94 when I flew on them, their service was better then and even then the flights were free for me. I can try to see if they will book me on a non major to STL next month, but I doubt it.

User currently offlineFDXmech From United States of America, joined Mar 2000, 3251 posts, RR: 35
Reply 11, posted (12 years 3 months 2 days 3 hours ago) and read 1798 times:

I remember this very question being asked in 1983.


You're only as good as your last departure.
User currently offlineBlink182 From Azerbaijan, joined Oct 1999, 5480 posts, RR: 15
Reply 12, posted (12 years 3 months 2 days 1 hour ago) and read 1775 times:

True, service is getting bad and that is a bad thing. I would rather pay more than get more than pay less and get less.

However, I think the seats have gotten better. Now if you are flying longhaul in first class, your seat will fully recline, have a PTV and the list goes on. I have noticed that the real difference is in the domestic market.

When flying longhaul, I have noticed that American based airlines' service is about equal to the Asian and European airlines' service.

blink



Give me a break, I created this username when I was a kid...
User currently offlineMd88captain From United States of America, joined Nov 2001, 1330 posts, RR: 20
Reply 13, posted (12 years 3 months 1 day 21 hours ago) and read 1767 times:

I have to jump in here on the CD/Navigation thing. The statement >"the whole cd thing is so flight attendants have you attention, if they said ladies and gentlemen please put down you cd players laptop computers so i can bore you for the next three minutes with my announcements. how many people would actually listen?"< is completely wrong. The electronic equipment banned during ground ops, takeoff, and landing can interfere with an aircraft's navigation equipment. It's been talked about many times, but here it is again. The RF given off by personal electronic devices (CD players, Gameboys, Cell Phones, etc) can interfere with the aircraft systems (not just navigation) if it is too close to wire bundles that pass through various parts of the plane. It manifests itself in spurious inputs to aircraft systems. For example, I've seen navigation equipment fail ground tests several times until we had a laptop turned off in 1st class. I had additional incidents too. Airline pilots see such things often enough to know without a doubt that our instruments can be affected by your CD player being used when it should be stowed.


User currently offline411A From United States of America, joined Nov 2001, 1826 posts, RR: 8
Reply 14, posted (12 years 3 months 1 day 20 hours ago) and read 1745 times:

What happened to airline service you ask...?
It died and went to heaven about 15 years ago....except in Asia.


User currently offlineAirNewZealand From New Zealand, joined Oct 2000, 2542 posts, RR: 6
Reply 15, posted (12 years 3 months 1 day 16 hours ago) and read 1718 times:

Downunder, in New Zealand, Australia and the Pacific, airlines stil give out great service (havcent travelled QF since 99 cant comment).
I flew AirNZ last month and i can only give them praise! They are the best group of people i have ever meet!

If you want to have a look at good carriers go to the Trip reports forum!

Cheers
Mike


User currently offlineLowfareair From , joined Dec 1969, posts, RR:
Reply 16, posted (12 years 3 months 1 day 11 hours ago) and read 1697 times:

LGB Photos: Try to get Frontier to STL when you fly out(LAX-DEN-STL), Southwest(LAX-___-STL), or America West(LGB-PHX-STL). Remember, you can earn OnePass on F9 and HP until September, and WorldPerks on HP.

User currently offlineLGB Photos From , joined Dec 1969, posts, RR:
Reply 17, posted (12 years 3 months 1 day 7 hours ago) and read 1663 times:

411A- Hahahahaha seems very true!
Lowfareair- We shall see what my company books me on.


User currently offlineJaysit From , joined Dec 1969, posts, RR:
Reply 18, posted (12 years 3 months 1 day 5 hours ago) and read 1657 times:

LGB Photos:

You are flying on privately owned US carriers that have a primary interest towards their shareholders of showing a profit. Thus, you cannot really make a comparison with foreign carriers which have varying corporate goals. SAS and Finnair, I believe, are state-owned carriers with a different cost structure, higher fares on average, and with historical subsidies that allowed for higher standards of service even when the chips were down.

As far as legroom is concerned, all carriers - with the exception of a few Asian carriers - stink. The seat size is standard on all aircraft. Boeing narrow bodied jets have six abreast seating (since their inception in the 1950s), as do Airbus.

Some carriers like United do hand out free headphones in Coach. Some even provide a marginal meal service. However, you will not get a full meal - meat, potatoes, and a chilled martini - on most airlines. Its a post-regulation matured aviation market and think of it like Greyhound in the Skies.


User currently offlineTango-Bravo From United States of America, joined Jun 2001, 3802 posts, RR: 29
Reply 19, posted (12 years 3 months 1 day 4 hours ago) and read 1644 times:

The U.S. airline market has become almost totally price-driven. Canada and Europe are moving rapidly in the same direction. Which is to say that it's all about getting from point A to point B at the lowest possible cost -- for both leisure and business travelers.

Schedule convenience and one's addiction to a particular frequent flyer program are factors for which pax might pay a slightly higher price than they may otherwise find. Virtually no one will pay more for the so-called frills offered by the U.S. "full-service" majors.

Airlines like Southwest and easyJet have understood the new realities of air travel and have business plans that allow them to thrive while maintaining high levels of customer satisfaction. At the same time, the U.S. "full-service" majors persist in keeping their heads in the sand while posting record or near-record losses in spite of load factors at record or near-record levels.


User currently offlineLGB Photos From , joined Dec 1969, posts, RR:
Reply 20, posted (12 years 3 months 1 day 3 hours ago) and read 1630 times:

Well....so much for airline service these days...

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