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How Bad Is Iberia?  
User currently offlineFlymia From United States of America, joined Jun 2001, 7176 posts, RR: 9
Posted (12 years 4 months 3 weeks 16 hours ago) and read 4295 times:

I will be flying Iberia in June. I will be flying from the Miami hub to Madrid. I will leave at 6:00 Pm in a old 747-200. Then on the retrun flight i will arrive at MIA at around 9:35 Pm. Probly in a A340, Since that is the plane they use to fly back to Madrid at 1:00 am. ANy way how bad will the flight to Madrid be. And i heard good things about there A340s. Is that true. And will i have a meal on the flight. Any other comments please.

Excuse my spelling.


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"It was just four of us on the flight deck, trying to do our job" (Captain Al Haynes)
36 replies: All unread, showing first 25:
 
User currently offlineCV990A From United States of America, joined Sep 1999, 1424 posts, RR: 0
Reply 1, posted (12 years 4 months 3 weeks 14 hours ago) and read 4154 times:

I sorta flew them in October- PMI-BCN on a 734 opb Air Europa, but on an IB flight with their livery- too short a flight for any real service, but the flight crews did seem friendly. However, the seat pitch stunk! Had the flight been any longer than 25 minutes, it would have been pretty bad. The Air Nostrum CRJ I connected to was roomier than the 734. Apart from that though, it wasn't awful, and if the seat pitch is better on their long-haul equipment, I would consider flying them again.


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Kittens Give Morbo Gas
User currently offlineTca256 From Belgium, joined Dec 1999, 729 posts, RR: 1
Reply 2, posted (12 years 4 months 3 weeks 10 hours ago) and read 4064 times:

Generally, they are pretty good on their European
routes...good meal, movies displayed depending on the length of the flight and very friendly hostesses. About
the intercontinental routes, well, I can just tell you that considering my very bad past experiences, I discard all IB deals at my Travel Agency...Last experience was on the leg Madrid-Mexico and back, I had very rude hostesses and minimal services...they vanished as soon as the meal was served and for the rest of the flight, we had to beg for drinks at their small desk at the back of the aircraft!


User currently offlineCaptaingomes From Canada, joined Feb 2001, 6413 posts, RR: 55
Reply 3, posted (12 years 4 months 3 weeks 6 hours ago) and read 4005 times:

I have flown numerous times on Iberia short haul flights, between Malaga and Madrid, and between Madrid and Lisbon. All flights were quite good, service was good and the flight attendants were friendly. However, I have heard nothing but horror stories on their long haul flights. Hopefully they are improving in that area though. Probably too many senior crews on the long haul flights who don't give a damn about service.


"it's kind of like an Airbus, it's an engineering marvel, but there's no sense of passion" -- J. Clarkson re: Coxster
User currently offlineUdo From , joined Dec 1969, posts, RR:
Reply 4, posted (12 years 4 months 3 weeks 6 hours ago) and read 4000 times:

IB is very good on European routes, but really bad on long haul. I flew MAD-MIA (A340) and MIA-MAD (B742) in March and I was deeply disappointed.

Both the A340 and B742 had a bad seat pitch, possibly the worst I have ever experienced. And I'm not really tall...
Food was just average, no comparison to food on BA or AF. Flight attendants were not only old, but also quite rude. Their questions and orders sounded like military style. Entertainment wasn't really catching either.
Both flights really sucked, the only positive aspect was the low noise level inside the A340 cabin, but that's not an IB specific phenomenon...

I will never take IB on long haul again!


Regards
Udo


User currently offlineDaV From Italy, joined Jun 2001, 669 posts, RR: 10
Reply 5, posted (12 years 4 months 3 weeks 5 hours ago) and read 3976 times:

I've flown them twice between MXP and MAD, their service it's average and crews very friendly, typical of south European people. I don't know anything about their long haul, but if it mirrors their European flight, they are ok, maybe not to the level of other and more expensive airlines, but still ok for me.

Rgds

DaV



Two monologues do not make a dialogue
User currently offlineSQ325 From Germany, joined Jul 2001, 1451 posts, RR: 7
Reply 6, posted (12 years 4 months 3 weeks 4 hours ago) and read 3928 times:

I've flown on IB A320 FRA-MAD-FRA and in the A340 MAD-MIA-MAD.
European routes were not bad, good meal and friendly crew.
But the long haul experience suckes all the way. The cabin of the A340 was in a bad shape. I'm 193cm tall and i nearly died flying IB on long haul. On way from Mia to Mad we got one drink, if you asked for more it could be that you will get shot by a 55 year old bubble gum biting male FA.
I'll never fly IB on Long Haul again!


User currently offlineJAL From Canada, joined Apr 2000, 5085 posts, RR: 8
Reply 7, posted (12 years 4 months 3 weeks 4 hours ago) and read 3906 times:

Have never flew with them yet but heard from friends that service are generally good but not great.


Work Hard But Play Harder
User currently offlineAirsicknessbag From Germany, joined Aug 2000, 4723 posts, RR: 34
Reply 8, posted (12 years 4 months 3 weeks 4 hours ago) and read 3904 times:

I´ve flown IB domestic several times, and I don´t have anything bad to tell about the service. Come to think of it, it´s because there was no service, not even a drink. The crew were rather rude, refused to talk English and were incompetent ("What do you mean, what type of plane we´re on? You mean there´s a difference between DC9 and MD87?"), the very old a/c´s interior was stained and worn out, the pitch was awful. Plus, they substituted mainline IB equipment with Aviaco planes without notice on about half of my flights.
All in all, I would fly IB again, because of the fare they offered plus they brought me to my destination safe and punctual.

Daniel Smile


User currently offlineAlpere1 From Spain, joined Sep 2000, 134 posts, RR: 0
Reply 9, posted (12 years 4 months 3 weeks 3 hours ago) and read 3886 times:

I flew Iberia many times in domestic and European flights, and I must say service is as good as other european airlines
I flew Iberia from BCN to JFK two years ago both flights on an A340 and food and service was ok as with other European airlines, the only drawback was cabin crew, like TCA256 said: "they vanished as soon as the meal was served and for the rest of the flight, we had to beg for drinks at their small desk at the back of the aircraft!"  Sad so very true!!
But mind you, seat pitch is as bad as other European airlines I flew on long haul flights like BA, KLM or LH,
or Asian airlines like Singapore Airlines. I've just arrived from Sydney flying all the way to Madrid with SQ and for me the only thing that made it different to IB, BA, KL, or LH was the PTVs and the fancy uniforms FAs wear.
I completely agree with Udo that "Flight attendants were not only old, but also quite rude. Their questions and orders sounded like military style" I think they should learn a bit more of passenger care on board, after all their transporting people, not cattle!

In short, IB's service complies with European standard service, in domestic, european and intercontinental routes, but I'd rather fly KLM, I think they have the best overall passenger care and service. IB is notorious for having a very bad care of passengers in airports, with missed connections, cancelled or delayed flights, it can be a real nightmare, I have experience of my own about that  Sad


User currently offlineMighluss From Spain, joined Oct 2001, 948 posts, RR: 8
Reply 10, posted (12 years 4 months 3 weeks 3 hours ago) and read 3879 times:

As pointed in the most posts above, Iberia in shorthaul is good.

BCN-TLV in A320: good seatpitch, good food...

BCN-HAJ in CRJ: even better seatpitch, food...

Little (about 1/2 h.) delays in both...

but in long haul all reports I had from other people sound worse than mine.



Miquel.
User currently offlineBsergonomics From United Kingdom, joined Jan 2002, 462 posts, RR: 0
Reply 11, posted (12 years 4 months 3 weeks 3 hours ago) and read 3874 times:

In summary, it ain't Singapore Airlines and it ain't Ryanair.



The definition of a 'Pessimist': an Optimist with experience...
User currently offlineAlpere1 From Spain, joined Sep 2000, 134 posts, RR: 0
Reply 12, posted (12 years 4 months 3 weeks 2 hours ago) and read 3849 times:

Oh, come on! Singapore Airlines is not that good, they do have good marketing, advertisement campaigns etc. but having flown them recently for my very first time, I was quite disappointed, it's just as good as any european airline, IB included! I recognise IB's staff can be rude sometimes, but at least you get that feeling, with SIA's "Robots" there's no heart feeling..


User currently offlineJOSEMEX From Mexico, joined Oct 1999, 1539 posts, RR: 24
Reply 13, posted (12 years 4 months 2 weeks 6 days 23 hours ago) and read 3815 times:


I have only flown IB within Spain and transatlantic. Domestic inflight service is quite good (although, I must admit, these have all been short haul flights). I have heard their european service is quite good.

Ground service is (at least in my experience) quite bad, particularly at MAD.

Their transatlantic in-flight service (at least until 5 or 6 years ago when I moved to other airlines for my MEX-MAD-MEX flights) is, IMHO, an absolute disgrace, at least on their 747's (I've heard the crews on their 340's are a bit younger and not as terrible). Delays, cancellation, and the rudest, most agressive, bellicose, ill-mannered crews you could ever imagine.


User currently offlineSabena 690 From , joined Dec 1969, posts, RR:
Reply 14, posted (12 years 4 months 2 weeks 6 days 23 hours ago) and read 3813 times:

Iberia is not bad!!

Not one company can be called 'bad'.

They have a good service and a good fleet.
So I don't see any reason to complaint.

Rgds
Frederic


User currently offlineFlymia From United States of America, joined Jun 2001, 7176 posts, RR: 9
Reply 15, posted (12 years 4 months 2 weeks 6 days 21 hours ago) and read 3779 times:

Thanks for the info. I hope the flight isnt that bad. I would have flown AA but i had no choice.


"It was just four of us on the flight deck, trying to do our job" (Captain Al Haynes)
User currently offlineFlying Belgian From Belgium, joined Jun 2001, 2392 posts, RR: 9
Reply 16, posted (12 years 4 months 2 weeks 4 days 5 hours ago) and read 3715 times:
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I've flown IB in the past BRU-AGP via BCN or MAD on M87, 320 & 727 and I found it wasn't too bad compared to other European carriers... But the FA's are indeed quite rude and arrogant. If I would have to fly long haul and to consider them I wouln't choose IB. Many other carriers are better than IB except to some Latin American destinations.
Moreover, I know from two friends working at IB that it is now more & more common to be refused at the boarding of an IB flight because of the huge overbooking they do on each flights... The king word at IB is also Waiting List !!!
Of course many other carriers do overbooking and WL but IB just doesn't seem to be able to manage it !!!


FB



Life is great at 41.000 feet...
User currently offlineTan flyr From United States of America, joined Aug 2000, 1909 posts, RR: 0
Reply 17, posted (12 years 4 months 2 weeks 4 days 4 hours ago) and read 3706 times:

I have flown IB on flights from MAD to Africa and points in Europe and the short hauls are not bad. However, on the trans Atlantic you would be better on AA's flt from IA to MAD with MRTC. You will be much more comfortable.

User currently offlineMighluss From Spain, joined Oct 2001, 948 posts, RR: 8
Reply 18, posted (12 years 4 months 2 weeks 4 days 4 hours ago) and read 3703 times:

About ground service, in BCN, I never had to do a line, always first place, they have a complete terminal with a bunch of counters... and is easy to find your gate...etc.


Miquel.
User currently offlineLuzezito From Spain, joined May 2001, 269 posts, RR: 0
Reply 19, posted (12 years 4 months 2 weeks 4 days 3 hours ago) and read 3699 times:

Flymia's question already expresses some kind of prejudice. Iberia is a good airline, as good as any other European airline.
Udo, bear in mind that Miami is a tourist destination and so far point of origin of Iberia's hub to all of Central America. So it is understandable that a/c configuration could be tighter and this is also why their few 742's are used for the route.
Udo, then why did you choose Iberia? Could it be because it was fractionally cheaper than BA, LH or AF (if they fly there?)
I would bet that this is the case, so then keep price-quality relationship in mind!
Oh, and I really enjoyed your "I will never fly Iberia...", very telling.
I have flown IB longhaul and appreciated. Perhaps the inflight entertainment is worse than average, but food was good and flight attendants correct. I have done better flights but I wil never say never.



Quoniam Vita Brevis Est, Propera!
User currently offlineBBADXB From , joined Dec 1969, posts, RR:
Reply 20, posted (12 years 4 months 2 weeks 3 days 21 hours ago) and read 3638 times:


According to what I have experienced, IBERIA ground handling at both BCN and MAD are very good... The nice ladies at the check-in counter and at the boarding gate counter were very friendly. Boy! Can't wait to return to Spain... ! ' Guess I have to wait till mid June at least!

Rgds.,
BBADXB  Wink/being sarcastic


User currently offlineWilcharl From United States of America, joined Jun 2000, 1166 posts, RR: 3
Reply 21, posted (12 years 4 months 2 weeks 3 days 19 hours ago) and read 3621 times:

Its horrible, they dont turn the fasten seat belt signs off even on long flgihts, they don't always feed you, sometimes they don't bother catering the aircraft even on long hauls there are times when all the toilets are inop, they throw things at you if you complain... it really is bad


in all seriousness everyone has their own opinion, all i can say is they have very beautiful flight attendents


User currently onlineMAH4546 From Sweden, joined Jan 2001, 32796 posts, RR: 71
Reply 22, posted (12 years 4 months 2 weeks 3 days 19 hours ago) and read 3609 times:

Luzezito, LOL! Miami a tourist destination? From Madrid? LOL! MIA-MAD is a business route, along with many other MIA-Europe flights.


a.
User currently offlineRbtraveller From Spain, joined Jul 2001, 4 posts, RR: 0
Reply 23, posted (12 years 4 months 2 weeks 3 days 13 hours ago) and read 3588 times:

I have been flying a lot of times with Iberia and with the 340 they use. Normally the service is good, but the problem they face is that they can not garantee a standarized and equal service. Sometime you can catch an excellent flight, somedays a bad one.

User currently offlineAndie007 From United States of America, joined Jun 2000, 867 posts, RR: 0
Reply 24, posted (12 years 4 months 2 weeks 3 days 1 hour ago) and read 3557 times:

Hi!
I'll be flying from DUS, Germany to Miami in September!

Which airline do you recommend me?
Air France? BA? LH? KL/NW? UA? AZ? ....


25 Rey777 : Iberia is not so bad if you consider the fact that it was a profitable company in 2001.
26 MAH4546 : Andie007, why not fly your own hometown airline, LTU? They have good service and you'll be able to fly non-stop. You just have to be able to do it on
27 Udo : Luzezito, I will answer your questions. - MIA a holiday destination? Yes, definitely, but a business destination as well. IB would never keep up an ow
28 Mf3864 : Bad. I flew them from JFK to MAD on a 747. The aircraft was filthy, the seats were very old and flat. I was in economy and my knees were hitting the b
29 Krushny : If IB is so bad, how is that I was not able to book a reservation for JFK-MAD for June 6th , while there were open seats on CO and DL ? Usually for M
30 Richardw : If they are this bad, then they aren't up to OneWorld alliance standards, so why don't AA and BA do something about such bad service.
31 Shanti : "Flight attendants were not only old, but also quite rude. Their questions and orders sounded like military style" this could not be truer..... that i
32 Luzezito : I can only bow to the general opinion. I guess the rudeness and age of the F/A is a remnant of the company being state-run until recently. That has to
33 A330 : Bullshit, I have taken about 30 flights with them and almost every flight has been pleasant. On European flights, their catering in Eco. is the best I
34 Udo : Ok, A330, how many long haul flights on IB have you had out of your more than 30? And how many of them were in Economy? As I said, there's a big diffe
35 Post contains images Superfly : Flymia: I've flown Iberia 747-200s and it was a great experience. I don't why people slam this great airline. You will be in for a great experience.
36 Vulindlela744 : One word, BAD!!!!!! Well, not really although I was not impressed. My flight from Mia to Mad was on an old 747-200. Loud and not very clean. The retur
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