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Delta Airlines : Do Something On Economy Class!  
User currently offlineKeesje From , joined Dec 1969, posts, RR:
Posted (12 years 3 months 5 days 14 hours ago) and read 4591 times:

I flew Delta several times to / from ATL in both business and economy.

IMO the Business Elite is very good. Seats are very comfortable and the food great.

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However Delta long haul economy class is very sparse. Entertainment poor (I think only a few 777's have ptv), seats are simple, legroom limited and food very basic.

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So I have the feeling there is really a (too) big gab between Business and Economy. You are travelling Hell or Heaven with Delta.

I had a very expensive economy class ticket flying AMS-ATL and really felt ripped-off.

So Delta : improve economy all together or part of it (plus) for FF'ers/expensive tickets ..

Does anyone have the same experience / know of any Delta initiatives in this area ?



45 replies: All unread, showing first 25:
 
User currently offlineBilly From United Kingdom, joined Jul 2000, 895 posts, RR: 7
Reply 1, posted (12 years 3 months 5 days 14 hours ago) and read 4572 times:

Totally agree. Avoid at all costs those bulkhead seat located near the toilets. You end up with people hanging around your seat as they queue. You also get people cuttng across the front of the bulkhead to get to the toilets. The flight was about nine hours and it was nine hours too long for me. I was on a £1,000+ ticket in economy and resented paying every cent. No upgrades for me on that day either. But I think all transatlantic economy is this poor value.

User currently offlineZRH From Switzerland, joined Nov 1999, 5566 posts, RR: 36
Reply 2, posted (12 years 3 months 5 days 13 hours ago) and read 4539 times:

You are absolutely right, not only regarding Delta but all airlines in economy class. Even 34 inch is too cramped and every inch less is simply hell. Last year I travelled in economy on Malaysia Airlines from KUL to ZRH. The flight lasted 13 h 45 min. Although Malaysia is a good airline I barely survived in the economy class.

User currently offlineFlyboy80 From United States of America, joined Jul 2001, 1878 posts, RR: 3
Reply 3, posted (12 years 3 months 5 days 9 hours ago) and read 4452 times:

I have to agree with you guys one this one. Delta's economy is very simple and basic. I beleive that they have less leg room then regular UA Economy and certainly AA, i d rather fly TWA, which is aculty quite enjoyable, over Delta. But i have a question for you guys. I think ive noticed Delta having much cheaper fares then some of their competitors on routes. I wonder how mnay times out of 10 Delta beats thier competitors (price wise) on most routes. Delta is a "SIT DOWN BUTS IN THE SEAT GET THERE GET OFF" KIND OF airline! So there you go thats my opinion of DAL's Economy service!!!

User currently offlineBilly From United Kingdom, joined Jul 2000, 895 posts, RR: 7
Reply 4, posted (12 years 3 months 5 days 9 hours ago) and read 4430 times:

I actually paid more to fly DL. You only get stung the once. I will always take the cheapest if it is a US airline on long haul. There is little to tell them apart. However, the middle seat on a 777 is the worst place in the world when you are coming back to the UK overnight.

User currently offlineBA001 From United Kingdom, joined Jul 2000, 28 posts, RR: 0
Reply 5, posted (12 years 3 months 5 days 6 hours ago) and read 4340 times:

Delta in Economy class is awful the trays, the food is too basic. the seats are unconfortable and cramped, no room.The IFE is very poor compared to AA or the european airline as BA, AF!
JO


User currently offlineSkyhawk From United States of America, joined May 2001, 1066 posts, RR: 3
Reply 6, posted (12 years 3 months 5 days 5 hours ago) and read 4326 times:

Admittedly, I am prejudiced since my husband works for Delta, but we were both Pan Am and National in a "past life"..With both other companies there were always people that were displeased with the company and service at one time or another. In fact, there have have been times recently when we have flown that I, as a former F/A, have been sorely upset with the treatment on Delta. But if you all will step back just a bit, haven't all of you had problems with your preferred carrier at one time or another? Yes, the seat space has changed dramatically in the past for the Economy cabin. But if I am not mistaken, that is common across the board with all companies. Naturally the F/C cabin and Business class(btw Delta really doesn't have much of a 3 class system left) has more space, they should with what it costs to sit there. And before anybody questions the fact that many of the people who ride in F/C are really upgrades, they are awarded that seat on the basis of their often repeated business. Personally I think they deserve it. Anyway, if Delta or other companies didn't upgrade, a whole lot of people that were scheduled for Economy would never get on since the companies are allowed to overbook(thank Nader for that).

User currently offlineTurbineBeaver From United States of America, joined Jan 2002, 1199 posts, RR: 0
Reply 7, posted (12 years 3 months 5 days 5 hours ago) and read 4295 times:

I'm in total agreement.

Having just flown ATL-LGW in Delta Y class on a 763ER, I must admit, it was atrocious(sp?). I didn't even take that trip by choice, I was booked on a wonderful AF 777 from ATL-CDG, but my inbound flight to ATL was delayed so I got rebooked on the DL flight. It was HORRIBLE. Only thing that got me throught he flight was the fact that it was very empty in Y class. The seats were (are) TINY, and legroom nonexistent, entertainment weak, and those darn plastic headphones don't stay in the jack! They really should upgrade they're Y cabin.

Regards,
TB


User currently offlineCMK10 From United States of America, joined Feb 2004, 513 posts, RR: 3
Reply 8, posted (12 years 3 months 5 days 4 hours ago) and read 4273 times:

I'm behind you all the way. The only Delta flying ive done is LGA-ATL-FLL-LGA but it was enough to hate hate hate it. Poor service, uncomfortable seats with little legroom and yes, those headphones we're horrible.
DC-10's Forever



"Traveling light is the only way to fly" - Eric Clapton
User currently offlinePapatango From United States of America, joined Dec 1999, 520 posts, RR: 0
Reply 9, posted (12 years 3 months 5 days 4 hours ago) and read 4250 times:

I love it when 16 -19 year old airline analysts give me all the advise I need when selecting an airline.

User currently offlineCba From United States of America, joined Jul 2000, 4531 posts, RR: 3
Reply 10, posted (12 years 3 months 5 days 4 hours ago) and read 4242 times:

Delta is the only airline that hasn't recently upgraded its transatlantic product. UA has PTV's on their 763's and 777's, and is currently installing new seats. CO has a standard product, no matter what aircraft you're in. All of the 767's and 777's have the new seats with winged headrests, and PTV's. Heck, I'd even fly an old NW DC-10 over a DL 763.

User currently offline2cn From United States of America, joined Aug 2001, 648 posts, RR: 0
Reply 11, posted (12 years 3 months 5 days 4 hours ago) and read 4242 times:

Their economy seating-legroom, pitch, service, seats-is comparable to all airlines.. including United and their REGULAR Economy.. not Economy +. They have a great IFE on their 777s- all economy class seats on the 777 have PTVs.. not just select ones. The PTVs in coach have the same IFE system as BusinessElite on the international equipped planes and FirstClass on the 764s. Yes they could use PTV's on their other international planes, but is it really that important? I am sure Delta has done studies to see whether it makes a big difference to have PTV's in coach vs. the costs it would take to install them. The 777s are being slowly changed over to 3x3x3 seating, so it'll make that middle seat less of a pain-it just is taking longer now due to 9/11.

They do have new economy seats they are slowly installing on the planes, which give a little more legroom due to the size-slim backs, same amount of seats on the plane. Food is again comparable to other airlines-not the best, but not the worst either. Food in economy never has been good on ANY airline, and I seriously doubt it ever will be.

In the end, it comes down to price-people want those 500 dollar round trip tickets to Europe. Delta can afford to offer those tickets due to the way Economy class is. Not just with Delta, but on any airline.. if people really want to see better service come back, then they will have to pay more. Though most still want the cheap tickets, as is evident with AA, their MRTC isn't actually equaling more money coming in for them.


User currently offlinePanamair From United States of America, joined Oct 2001, 4895 posts, RR: 25
Reply 12, posted (12 years 3 months 5 days 3 hours ago) and read 4237 times:
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gimme a break people....all economy classes on most U.S. carriers are pretty much the same except maybe for AA"s MoreRoom bit but they all have 2-5-2 config on the 777s - and AA and UA have no plans to switch to a 3-3-3 config whereas DL has 2 of their 8 777s in the 3-3-3 config already. I'm not saying that DL's Economy is luxurious but the legroom is just as atrocious on the AF 777s (once the seat in front of you reclines, everyone HAS to recline otherwise you are kissing the PTV screen in front of you - I've been on at least 3 AF 777 flights in Y where passengers started fighting with each other when the one in front reclined his/her seat). Basically everyone has their pluses and minuses - e.g., it's not just DL that does not have PTVs in Economy on their 763s - AA does not either and certainly NW does not have them on their DC10s across the Atlantic....And before anyone starts jumping on the "all foreign airlines are better than U.S. carriers" bandwagon...LH does not have PTVs in Economy on ANY of their transatlantic a/c (343 or 744s) nor does AF (on their 744s or 763s) nor KL on any of their a/c nor LX on their M11s nor UA on their 744s (used on those really long Pacific runs mind you)....the list goes on and on....
The ones that are slightly ahead of the pack in terms of creature comforts on international runs are of course, SQ and CX, as well as CO (PTVs on all international a/c but not much better legroom), BA and VS (both with pretty bad legroom in Y but good entertainment programming)....so, people, let's be a little bit more objective here!


User currently offlineDelta777 From United States of America, joined Mar 2000, 656 posts, RR: 0
Reply 13, posted (12 years 3 months 5 days 3 hours ago) and read 4218 times:

All economy classes are NOT the same. Continental offers food on more flights than Delta. American has better seats than United. Midwest Express is awesome overall, JetBlue has live DirecTV, etc. Some airlines are better in economy than others.

I do agree that Delta`s economy class is horrible. I`m flyin CLE-ATL-LAS in 10 days and we get no meals, and our flight leaves ATL at like 6:00pm (dinner time!!!).

D E L T A 7 7 7


User currently offlineWatewate From Canada, joined Nov 2000, 2284 posts, RR: 1
Reply 14, posted (12 years 3 months 5 days 3 hours ago) and read 4217 times:

If you want the frills, pay for biz/first class seats; you get what you pay for. When people get cheap tix, they complain about lack of service. When people get good service, they complain about ticket prices. You can't have it both ways!

User currently offlineGD727 From United States of America, joined Mar 2002, 925 posts, RR: 10
Reply 15, posted (12 years 3 months 5 days 3 hours ago) and read 4193 times:


Oh, come on! DL's economy seating isn't that bad! I recently flew PVD-ATL-TPA and back on 2 MD-88's, a 763, and a new 764 and I'll admit, the MD-88 was a little cramped, but nothing I have not seen before. The 767's were EXCELLANT though! That's just me though, I don't really care about frills when I fly, I don't need gourmet meals, PTV's, or sh*t loads of room. Don't get me wrong, those things would be nice, but I am happy with what I got.

-GD727



Mmmm forbidden donut.
User currently offlineElwood64151 From United States of America, joined Feb 2002, 2477 posts, RR: 6
Reply 16, posted (12 years 3 months 5 days 3 hours ago) and read 4181 times:

If you don't like it, don't buy it. Either choose a different airline, buy the buiz/FC seat, or put up with the leg-room issue. Few airlines offer "more room in coach", AA and NJ being the US lines that advertise it (though NJ's MD-80s are good, NJ 737s are only marginally better, and not all of AA's ex-TW aircraft have been converted). I've never flown a non-US airline, and I must admit I'm average size (5'11", 190lbs), but I have no qualms with US-style Y-Class seating.

US airlines are private businesses looking to make a profit. How many European carriers can claim that? The US airlines need to maximize the number of seats they can sell while maintaining a minimum of passenger comfort. Remember that those 152 passenger DL MD-90s could be carrying 170+. 34" pitch could easily be 28".

I think some people just want the whole plane to themselves...



Those who fail to learn history are doomed to repeat it in summer school.
User currently offlineSWALUVFA From United States of America, joined May 2002, 277 posts, RR: 6
Reply 17, posted (12 years 3 months 5 days 2 hours ago) and read 4150 times:

Oh I am biting my tounge saying this........but Who the hell cares about airline meals?!?!? I mean anyone who cares that much about food should get something in the airport to tie them over until they get to their next destination (with International flights as an execption) I worked for United for 6 months and then after 9/11 switched to Southwest. I can honestly say that people enjoy the little fun snacks that we serve on Southwest MUCH MUCH MUCH more then ANY of our passengers enjoyed the meals that we served at United. My passengers now really enjoy the oreos, cheese nips, dry roasted penuts, fruit chews, shorbread cookies that we give out and I enjoy giving them out because people really like them. At United, I dreaded working on the meal cart because so many people bitched and complained about stupid freeze-dried meals. People would not eat them, complain about choices and specials, and I would always just laugh at what an insignificant (sp) thing they were talking about. So by Delta not having good meals...Who Cares! They are still a great airline and are obviously bringing in the PAX and stabalizing pretty well financially. " I give America the freedom to fly...I'm proud to be among the best...I give America the freedom to fly...I am the spirit of Southwest!"  Smile

User currently offlineGeotrash From United States of America, joined Jun 2001, 326 posts, RR: 0
Reply 18, posted (12 years 3 months 5 days 1 hour ago) and read 4138 times:

Tango, there are a lot of young people on this forum who are undeserving of your thoughtless judgement. Many I would dare say are several steps ahead of you in their cognitive abilities, and articulation skills. I don't see them complaining about enduring stodgy, self-righteous old farts. Perhaps they should.

User currently offlineSWALUVFA From United States of America, joined May 2002, 277 posts, RR: 6
Reply 19, posted (12 years 3 months 5 days 1 hour ago) and read 4126 times:

I am just trying to see if my chat name is working....Delta's flights sure are full!

User currently offlineFrequentflier From United States of America, joined Aug 2000, 422 posts, RR: 1
Reply 20, posted (12 years 3 months 5 days 1 hour ago) and read 4120 times:

"I love it when 16 -19 year old airline analysts give me all the advise I need when selecting an airline."

What, we don't notice things?

On topic, now, I agree that DL's economy is subpar, even to AA and UA.

Do they still serve disgusting turkey sandwiches on their flights?


User currently offline2cn From United States of America, joined Aug 2001, 648 posts, RR: 0
Reply 21, posted (12 years 3 months 5 days 1 hour ago) and read 4111 times:

Delta isnt the only airline that did/does serve disgusting turkey sandwhiches- AA and UA do/have too.

User currently offlineTxAgKuwait From United States of America, joined Aug 1999, 1803 posts, RR: 42
Reply 22, posted (12 years 3 months 5 days 1 hour ago) and read 4098 times:

I travel a lot on business and am generally stuck flying whoever the contract carrier is on a particular route.

Have had wretched DL experiences DFW-ATL, DFW-ORF, ATL-FRA, FRA-CVG. The seating in the Y cabin (or as AA would sAAy, the "main cabin")....is worse on Delta than any other carrier.

In fact I will go so far as to fly to an alternate destination, if I can save money by doing so, rather than subject myself to DL Y Class.

Some of us live under rather stringent travel guidelines & regulations so no, upgrading to Business or First Class is not an option.

I don't always like American, but I have to give them good marks for MRTC. Southwest's entire plane has decent pitch. The United Economy Plus is not bad, although a lot depends on which seat you get and you don't always get a vote.



User currently offlineGD727 From United States of America, joined Mar 2002, 925 posts, RR: 10
Reply 23, posted (12 years 3 months 4 days 23 hours ago) and read 4058 times:


Okay, what the hell is the problem with DL's economy class? I have flown it and have always had great service and reasonable comfort. Also, I agree with SWALUVFA, who cares about a meal service? I certainly don't, if your hungry, grab something at the airport. Maybe this has to do with the fact that I've never flown first or buisness classes, but I find Delta's economy cabin perfectly acceptable.

-GD727



Mmmm forbidden donut.
User currently offlineKeesje From , joined Dec 1969, posts, RR:
Reply 24, posted (12 years 3 months 4 days 11 hours ago) and read 3978 times:

I think Continental has a good international economy class. Not so much leg space, but for the rest (crew, food, intertainment) the airline leaves a good impression with me.

UAL international economy is OK IMO, good seats, better then average food, PTV on every seat and a good possibility to get a Plus seat when yo have an expensive ticket or are a AU/Star FF.

AA has more room on every seat (I've heard) and is introducing ptv on all 777 and I heard on new 767's. All their A310 have it too.

Northwest will replace all their old DC10 on the Atlantic with A330's soon and hopefully improve everything.

Leaves Delta, why is the difference between Business and economy sooo big ?

Have decision making executives travelled their own/competitors long haul economy class lately ? or are they just investing in the only product they know, in front of the aircraft ?


25 2cn : Leaves Delta, why is the difference between Business and economy sooo big ? There is a big difference because there is a big difference in price for o
26 DeltaSFO : I travel a lot on business and am generally stuck flying whoever the contract carrier is on a particular route. Have had wretched DL experiences DFW-A
27 Wilcharl : I think delta has improved even in the last year my experiences in the last year of pond crossings have been: ATL-CDG DL 777 disapointed with the size
28 Wilcharl : on the same note for an hour flight from ATL-MCO you get an episode of just shoot me, a pillow a blanket and a headphone.... u dont see that on some o
29 OA412 : I second everyone else who has said that the bad points about DLs coach service are overstated. Indeed DLs coach seat pitch is 31" (Well, 31-33" accor
30 Delta777 : I flew from TPA-ATL on thier 767-400s, and we got a beverage, no pillows, no headphones and no TV shows. But the 764 was still sweeeeeeeet. D E L T A
31 Ana767 : I posted the following response to another topic, but I think it applies here as well. ---------------------------------------------------------------
32 Lima : Kaasje, My father flew with them and also United and American from EZE to the US, always in economy. He told me that too, both UA and AA are much bett
33 FlyPNS1 : I have to agree with Ana767 on this one. Though DL's pitch is about the same in coach as NW,CO,US,etc...the seats still have a cramped uncomfortable f
34 Boeingfan : Well the fares are cheap for most of the passengers. Cost have increased. DL is just trying to maximise their thin margin for carrying pax from A to B
35 2cn : On the other hand, UA and NW have slimline seats that are just, IMO, more comfortable. While Delta's seats are straighter, United's and Northwest's ar
36 Post contains links and images Keesje : There is a big difference because there is a big difference in price for one-6 thousand vs. 2 thousand on average. People in BusinessElite are paying
37 ZRH : For me only seat pitch and width is important. For a good meal I go to restaurant and I don't fly for this. I don't need the IFE, I have my books to r
38 Post contains links and images Keesje : Delta 767-400's ; new seats with ptv control but no screen ? very strange .. Did they sart improving but stop half way ? View Large View MediumPhoto &
39 2cn : Delta 767-400's ; new seats with ptv control but no screen ? very strange .. Did they sart improving but stop half way ? The ptv control was used for
40 YoungDon : Since when did AA have A310's? Just playin... Anyway, I've never had any problems with Delta and they are probably my 2nd favorite US airline behind N
41 Post contains links Flpuck6 : I flew DL PVD-ATL-SLC-JAC r/t back in Dec.-Jan. Here is my trip report. (757-763-EM2-763-MD88) (Although, I know the beginning of this thread was for
42 Airworthy : Guys, I agree. However, I think the old seats (MD-80) are *leaps and bounds* more comfortable than the newly redesigned ones found on newer 757s. The
43 Airplanetire : I can partially agree that Delta needs to improve economy. On a domestic flight, the space is good enough, the food alright but good enough, and the e
44 Lowfareair : >>There is a big difference because there is a big difference in price for one-6 thousand vs. 2 thousand on average. People in BusinessElite are payin
45 Soku39 : I personally had no problem with Deltas coach class CLE-CVG-SFO (4hr on 757) and back. The food is just like all airline food (meager portions ok tast
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