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PTVs - Love Them, Also Hate Them?  
User currently offline9V-SPK From Hong Kong, joined Aug 2001, 1646 posts, RR: 6
Posted (12 years 1 month 1 week 11 hours ago) and read 1274 times:

It's really good that airlines introduced PTVs in every seat. However I've heard tonnes of stories regarding to their PTVs that didn't work properly, broken or whatsoever. On my flight from SIN to HKG on SQ2 the PTV in my seat was not really working properly as I could not change the contrast of the screen, so at last i didn't even bother to watch any movies and tell the F.As. I'm just worried the passenger who's gonna take my seat on the HKG - SFO flight!

So how about you guys? Experienced any problems with your PTVs? So did they change you to another seat or got upgraded?

Best Regards

17 replies: All unread, jump to last
 
User currently offlineShawn Patrick From United States of America, joined Jan 2000, 2608 posts, RR: 17
Reply 1, posted (12 years 1 month 1 week 11 hours ago) and read 1266 times:

Be lucky that such a service is offered.

No I've never had any problems with the PTVs


User currently offlineSOHK From Australia, joined Jul 2001, 153 posts, RR: 0
Reply 2, posted (12 years 1 month 1 week 8 hours ago) and read 1235 times:

It happened to me once on a Cathay 744 (B-HOY I think it was this a/c). I could not change mode on my PTV, ie. cannot change from TV to Info. Whenever I changed, the PTV just stopped responding. Then I told the F/A, she went to the main control and resetted my PTV. But the same happened after that, so I asked her to reset it one more time after I tested that, then I stayed on one mode for the rest of the flight. If I remebered correctly, that a/c went to Vancouver next.
But that was the only time that I've encounted problems with PTVs. Overall I reckon PTVs are a great idea.
Best regards,


SOHK


User currently offlineGreg From United Kingdom, joined May 2005, 0 posts, RR: 0
Reply 3, posted (12 years 1 month 1 week 1 hour ago) and read 1193 times:

Some problems in biz class...
UA changed my seat...
BA changed my seat...
Oddly, SQ male cabin attendant/purser (?) actually adjusted the unit until it worked.

PTV is the best invention in cabin service in the last ten years.


User currently offlineGoingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 16
Reply 4, posted (12 years 1 month 1 week 1 hour ago) and read 1184 times:

PTV is the best invention in cabin service in the last ten years.

Even when it doesn't work?


User currently offlineSingapore 777 From Australia, joined May 1999, 1014 posts, RR: 3
Reply 5, posted (12 years 1 month 1 week 1 hour ago) and read 1179 times:

My PTV worked on the ground but flickered off after a while. Stewardess came and reset it twice or thrice and gave up, upgraded me to Business.

User currently offlineUdo From , joined Dec 1969, posts, RR:
Reply 6, posted (12 years 1 month 1 week 1 hour ago) and read 1172 times:

Yes, it's the best innovation in Y-class ever. even if one doesn't work at a certain time. Shit can happen, but it's always better to have 299 working PTVs out of 300 instead of having none at all. There's always the possibility to change a seat.


Regards
Udo


User currently offlineKM732 From Germany, joined Jul 2001, 232 posts, RR: 2
Reply 7, posted (12 years 1 month 1 week 1 hour ago) and read 1164 times:

Hi!
I just flew on Singapore Airlines (747-400) and have to say that I really enjoyed my PTV. I had the map displayed most of the time and got up from my seat whenever there was a bigger city or island to photograph. So you don´t have to stare out of the window all the time and you always know exactly where you are (and what is on the photo). That´s great!
They had to reset the system once though, just before landing in FRA. Maybe it was because of the guy in the row next to me who played the Nintendo games for nearly 12 hours...  Smile

Best regards, KM732


User currently offlineMandala499 From Indonesia, joined Aug 2001, 6769 posts, RR: 76
Reply 8, posted (12 years 1 month 1 week 1 hour ago) and read 1159 times:

PTVs are NOT a good invention when the cabin crew decides to disappear inbetween meals... especially it takes 30 mins to get one to come to your seat with a real SOUR face. *It's the "Why can't you just watch the PTV and leave us alone" attitude*

Not often, but more often than pre-PTV days. Otherwise, PTVs are great.

Mandala499



When losing situational awareness, pray Cumulus Granitus isn't nearby !
User currently offlineGoingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 16
Reply 9, posted (12 years 1 month 1 week 1 hour ago) and read 1160 times:

One or two that are inoperative on a not so full flight may not be too bad. But what happens when several fail, or the flight is full? How much "compensation" will be required by the airlines when someone writes in to complain that their TV didn't work? What's the threshold of inoperative TV's before an airline will cancel the flight of an otherwise airworthy aircraft?

User currently offlineUdo From , joined Dec 1969, posts, RR:
Reply 10, posted (12 years 1 month 1 week 1 hour ago) and read 1154 times:

Yes, yes, yes. It is possible that the whole system can crash, but then, well it's bad luck. The chances to have an inoperative system on the next flight again are not very high.
It's no catastrophy when a system doesn't work at a certain time. In such a case it would be just a flight as you ALWAYS get it on LH, KL, AZ, IB or whatever...


Regards
Udo


User currently offlineUdo From , joined Dec 1969, posts, RR:
Reply 11, posted (12 years 1 month 1 week 1 hour ago) and read 1151 times:

Ok, Mandala, which airline gave you that experience? I have so far flown AF, BA, CX, SQ and UA with PTVs and I have never felt that service levels had decreased.
Especially CX was just great, their cabin crew just cared at the most possible level. BA's cabin crew was very nice as well.

I don't see a relation between PTVs and decreasing FA service. Maybe you had a bad airline or a bad FA...


Regards
Udo


User currently offlineMandala499 From Indonesia, joined Aug 2001, 6769 posts, RR: 76
Reply 12, posted (12 years 1 month 1 week 1 hour ago) and read 1149 times:

Udo,

Believe it or not, it was SQ. My SQ cabin crew friend said that some of her colleagues possess such attitudes. SQ have however, have improved since the last conversation I had regarding the PTVs.

My friend said it's mainly to do with their work schedules not the PTVs... When the crew is tired, they really do wish for the pax to just sit and watch the PTVs. I can't blame them after seeing how bad some of their schedules can be. Better working schedules = Better crew attitude...

The chances of meeting such bad crewmember is pretty low on SQ, and the last few flights had none of the ptv sour puss crewmembers.

Mandala499



When losing situational awareness, pray Cumulus Granitus isn't nearby !
User currently offlineVgnAtl747 From United States of America, joined Apr 2001, 1513 posts, RR: 2
Reply 13, posted (12 years 1 month 6 days 19 hours ago) and read 1113 times:

Once on VS, the passenger seated in front of me had a problem with his PTV. He requested another seat, but since the plane was totally full, and there wasn't a single seat available in any class, the flight attendent gave him an extra portable TV from Premium Economy and let him pick out the movie(s) he wnated to watch.


Work Hard. Fly Right. Continental Airlines
User currently offlineMls515 From United States of America, joined Jun 2000, 3076 posts, RR: 9
Reply 14, posted (12 years 1 month 6 days 18 hours ago) and read 1090 times:



The PTVs I had on VS didn't have buttons working well enough to play games but for movies they were fine.

My brother-in-law flew ORD-AMS-ORD and the PTVs didn't work both ways. Now that would suck. I take it they can't show main screen movies either when the whole thing is down.


User currently offlineJesseycy From New Zealand, joined Aug 2001, 343 posts, RR: 0
Reply 15, posted (12 years 1 month 6 days 17 hours ago) and read 1065 times:

Mls515, one time I was on an SQ flight, the whoe system was down. So they went back to Pre-PTV days, and just showed a movie on the mainscreen......

PTVs, what on earth will make you hate them? If you dislike it, just switch it off!


User currently offlineAussiestu From Australia, joined Mar 2001, 780 posts, RR: 1
Reply 16, posted (12 years 1 month 6 days 17 hours ago) and read 1058 times:


PTVs love them or hate them? Well its like so many other things with flying these days. If it works its great, if it doesn't then there are those that will scream and shout and make a fuss and then there are those that just think oh well and go back to reading a book or looking out the window or who enjoy the quiet time and rest. Its interesting to work in this new environment and see how people react. There are those that throw their toys out of the pram and demand an upgrade, not just a seat change but an upgrade. Then others who tell you of the problem and then if you can get it fixed, there is a reset button, are grateful and if you cannot fix just find a spare seat or just go back to reading or listening to the music provided. Whatever if it works on the day be thankful and if it doesn't work then just get on with it. Do we want to go back to huge screen overhead? Not likely. I have to say LOVE THEM!


User currently offlineNYC-AIR From United States of America, joined Mar 2000, 123 posts, RR: 0
Reply 17, posted (12 years 1 month 6 days 9 hours ago) and read 1008 times:

While flying Virgin JFK-LHR in economy on an A340 in March I couldn't get the audio to work for movies. It didn't bother me so much since the video games worked perfectly (with sound) and I had wanted to get some sleep. Nonetheless, when I asked for help the head FA apologized profusely and immediately offered me 25 pounds duty free -- I promtly accepted the offer.

~NYC-AIR


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