9V-SPK From Hong Kong, joined Aug 2001, 1646 posts, RR: 6 Posted (10 years 10 months 4 weeks 1 day 3 hours ago) and read 872 times:
It's really good that airlines introduced PTVs in every seat. However I've heard tonnes of stories regarding to their PTVs that didn't work properly, broken or whatsoever. On my flight from SIN to HKG on SQ2 the PTV in my seat was not really working properly as I could not change the contrast of the screen, so at last i didn't even bother to watch any movies and tell the F.As. I'm just worried the passenger who's gonna take my seat on the HKG - SFO flight!
So how about you guys? Experienced any problems with your PTVs? So did they change you to another seat or got upgraded?
Shawn Patrick From United States of America, joined Jan 2000, 2588 posts, RR: 18 Reply 1, posted (10 years 10 months 4 weeks 1 day 3 hours ago) and read 864 times:
SOHK From Australia, joined Jul 2001, 153 posts, RR: 0 Reply 2, posted (10 years 10 months 4 weeks 1 day ago) and read 833 times:
It happened to me once on a Cathay 744 (B-HOY I think it was this a/c). I could not change mode on my PTV, ie. cannot change from TV to Info. Whenever I changed, the PTV just stopped responding. Then I told the F/A, she went to the main control and resetted my PTV. But the same happened after that, so I asked her to reset it one more time after I tested that, then I stayed on one mode for the rest of the flight. If I remebered correctly, that a/c went to Vancouver next.
But that was the only time that I've encounted problems with PTVs. Overall I reckon PTVs are a great idea.
Best regards,
Greg From United Kingdom, joined May 2005, 0 posts, RR: 0 Reply 3, posted (10 years 10 months 4 weeks 18 hours ago) and read 791 times:
Some problems in biz class...
UA changed my seat...
BA changed my seat...
Oddly, SQ male cabin attendant/purser (?) actually adjusted the unit until it worked.
PTV is the best invention in cabin service in the last ten years.
Goingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 19 Reply 4, posted (10 years 10 months 4 weeks 18 hours ago) and read 782 times:
PTV is the best invention in cabin service in the last ten years.
Udo From , joined Dec 1969, posts, RR: Reply 6, posted (10 years 10 months 4 weeks 18 hours ago) and read 770 times:
Yes, it's the best innovation in Y-class ever. even if one doesn't work at a certain time. Shit can happen, but it's always better to have 299 working PTVs out of 300 instead of having none at all. There's always the possibility to change a seat.
KM732 From Germany, joined Jul 2001, 232 posts, RR: 3 Reply 7, posted (10 years 10 months 4 weeks 18 hours ago) and read 762 times:
Hi!
I just flew on Singapore Airlines (747-400) and have to say that I really enjoyed my PTV. I had the map displayed most of the time and got up from my seat whenever there was a bigger city or island to photograph. So you don´t have to stare out of the window all the time and you always know exactly where you are (and what is on the photo). That´s great!
They had to reset the system once though, just before landing in FRA. Maybe it was because of the guy in the row next to me who played the Nintendo games for nearly 12 hours...
Mandala499 From Indonesia, joined Aug 2001, 6172 posts, RR: 74 Reply 8, posted (10 years 10 months 4 weeks 18 hours ago) and read 757 times:
PTVs are NOT a good invention when the cabin crew decides to disappear inbetween meals... especially it takes 30 mins to get one to come to your seat with a real SOUR face. *It's the "Why can't you just watch the PTV and leave us alone" attitude*
Not often, but more often than pre-PTV days. Otherwise, PTVs are great.
Mandala499
When losing situational awareness, pray Cumulus Granitus isn't nearby !
Goingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 19 Reply 9, posted (10 years 10 months 4 weeks 18 hours ago) and read 758 times:
One or two that are inoperative on a not so full flight may not be too bad. But what happens when several fail, or the flight is full? How much "compensation" will be required by the airlines when someone writes in to complain that their TV didn't work? What's the threshold of inoperative TV's before an airline will cancel the flight of an otherwise airworthy aircraft?
Udo From , joined Dec 1969, posts, RR: Reply 10, posted (10 years 10 months 4 weeks 18 hours ago) and read 752 times:
Yes, yes, yes. It is possible that the whole system can crash, but then, well it's bad luck. The chances to have an inoperative system on the next flight again are not very high.
It's no catastrophy when a system doesn't work at a certain time. In such a case it would be just a flight as you ALWAYS get it on LH, KL, AZ, IB or whatever...
Udo From , joined Dec 1969, posts, RR: Reply 11, posted (10 years 10 months 4 weeks 18 hours ago) and read 749 times:
Ok, Mandala, which airline gave you that experience? I have so far flown AF, BA, CX, SQ and UA with PTVs and I have never felt that service levels had decreased.
Especially CX was just great, their cabin crew just cared at the most possible level. BA's cabin crew was very nice as well.
I don't see a relation between PTVs and decreasing FA service. Maybe you had a bad airline or a bad FA...
Mandala499 From Indonesia, joined Aug 2001, 6172 posts, RR: 74 Reply 12, posted (10 years 10 months 4 weeks 17 hours ago) and read 747 times:
Udo,
Believe it or not, it was SQ. My SQ cabin crew friend said that some of her colleagues possess such attitudes. SQ have however, have improved since the last conversation I had regarding the PTVs.
My friend said it's mainly to do with their work schedules not the PTVs... When the crew is tired, they really do wish for the pax to just sit and watch the PTVs. I can't blame them after seeing how bad some of their schedules can be. Better working schedules = Better crew attitude...
The chances of meeting such bad crewmember is pretty low on SQ, and the last few flights had none of the ptv sour puss crewmembers.
Mandala499
When losing situational awareness, pray Cumulus Granitus isn't nearby !
VgnAtl747 From United States of America, joined Apr 2001, 1491 posts, RR: 2 Reply 13, posted (10 years 10 months 4 weeks 12 hours ago) and read 711 times:
Once on VS, the passenger seated in front of me had a problem with his PTV. He requested another seat, but since the plane was totally full, and there wasn't a single seat available in any class, the flight attendent gave him an extra portable TV from Premium Economy and let him pick out the movie(s) he wnated to watch.
Mls515 From United States of America, joined Jun 2000, 3069 posts, RR: 9 Reply 14, posted (10 years 10 months 4 weeks 10 hours ago) and read 688 times:
The PTVs I had on VS didn't have buttons working well enough to play games but for movies they were fine.
My brother-in-law flew ORD-AMS-ORD and the PTVs didn't work both ways. Now that would suck. I take it they can't show main screen movies either when the whole thing is down.
Aussiestu From Australia, joined Mar 2001, 778 posts, RR: 1 Reply 16, posted (10 years 10 months 4 weeks 9 hours ago) and read 656 times:
PTVs love them or hate them? Well its like so many other things with flying these days. If it works its great, if it doesn't then there are those that will scream and shout and make a fuss and then there are those that just think oh well and go back to reading a book or looking out the window or who enjoy the quiet time and rest. Its interesting to work in this new environment and see how people react. There are those that throw their toys out of the pram and demand an upgrade, not just a seat change but an upgrade. Then others who tell you of the problem and then if you can get it fixed, there is a reset button, are grateful and if you cannot fix just find a spare seat or just go back to reading or listening to the music provided. Whatever if it works on the day be thankful and if it doesn't work then just get on with it. Do we want to go back to huge screen overhead? Not likely. I have to say LOVE THEM!
NYC-AIR From United States of America, joined Mar 2000, 115 posts, RR: 0 Reply 17, posted (10 years 10 months 4 weeks 2 hours ago) and read 606 times:
While flying Virgin JFK-LHR in economy on an A340 in March I couldn't get the audio to work for movies. It didn't bother me so much since the video games worked perfectly (with sound) and I had wanted to get some sleep. Nonetheless, when I asked for help the head FA apologized profusely and immediately offered me 25 pounds duty free -- I promtly accepted the offer.
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