Fletch From Canada, joined Jul 2005, 0 posts, RR: 0 Posted (13 years 3 months 2 days 14 hours ago) and read 402 times:
I was on an America West flight last thursday, during the so called "computer failure". My flight was delayed over three hours. I felt that America West and it's employees handled the entire situation poorly and left the passengers uninformed(back to Southwest for my phx-rno flights!). Anyone else have delays last week? If so, how did the ailine handle it? Any news about an America West buyout?
Hpa318 From United States of America, joined Dec 1999, 124 posts, RR: 0 Reply 1, posted (13 years 3 months 2 days 9 hours ago) and read 384 times:
For your info. the "so called" problem was true, because I was there when pilots were talking to dispatch in PHX. I was also in the operations dept. when the paperwork for outgoing flts. were coming through. I have worked for HP several years and all the problems all boil down to our CEO-Mr. Franke. We had a back-up system which was closed to become more cost effective. Well now look what happens, thousands of unhappy people stuck at the airport for hours on a busy holiday weekend. Not to mention us employees being linched by hundreds of crazied anry travellers. Not a nice sight, it was a huge mess. Mgmt. needs to get their act together, were slowly but surely going down.
AWA320 From , joined Dec 1969, posts, RR: Reply 2, posted (13 years 3 months 2 days 9 hours ago) and read 381 times:
Well, Mr. Franke sent out a press release stating all passengers affected by the delays and cancellations would be contacted very shortly and given travel vouchers and apolojies.
It was a good move by Franke but a little too late I think.
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