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America West Delays  
User currently offlineFletch From Canada, joined Jul 2005, 0 posts, RR: 0
Posted (16 years 3 months 1 week 2 days 8 hours ago) and read 836 times:

I was on an America West flight last thursday, during the so called "computer failure". My flight was delayed over three hours. I felt that America West and it's employees handled the entire situation poorly and left the passengers uninformed(back to Southwest for my phx-rno flights!). Anyone else have delays last week? If so, how did the ailine handle it? Any news about an America West buyout?

2 replies: All unread, jump to last
User currently offlineHpa318 From United States of America, joined Dec 1999, 124 posts, RR: 0
Reply 1, posted (16 years 3 months 1 week 2 days 3 hours ago) and read 818 times:

For your info. the "so called" problem was true, because I was there when pilots were talking to dispatch in PHX. I was also in the operations dept. when the paperwork for outgoing flts. were coming through. I have worked for HP several years and all the problems all boil down to our CEO-Mr. Franke. We had a back-up system which was closed to become more cost effective. Well now look what happens, thousands of unhappy people stuck at the airport for hours on a busy holiday weekend. Not to mention us employees being linched by hundreds of crazied anry travellers. Not a nice sight, it was a huge mess. Mgmt. needs to get their act together, were slowly but surely going down.

User currently offlineAWA320 From , joined Dec 1969, posts, RR:
Reply 2, posted (16 years 3 months 1 week 2 days 3 hours ago) and read 815 times:

Well, Mr. Franke sent out a press release stating all passengers affected by the delays and cancellations would be contacted very shortly and given travel vouchers and apolojies.

It was a good move by Franke but a little too late I think.

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