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I Have A Problem With Bmi!  
User currently offlineAirbus Lover From Malaysia, joined Apr 2000, 3248 posts, RR: 9
Posted (12 years 3 months 2 weeks 6 days 10 hours ago) and read 1628 times:

hi

now, i have booked a bmi flight from LHR-CDG one way and have received my ticket a while ago. but i just realised that the date of travel is 19 jul when i booked on 19 oct. the date i book was 30 jul anyways. so it is most prolly the mistake of the airline 'cos how can you book a ticket for travel on a date that has past?!?!

and i have tried to email them but it wouldnt go through. anyone know what i should do and how to contact them via email? or do they have any offices in Asia? I do not want to spend another $10 just making a call to them and rectify my problem so maybe a phone number in Asia might be better.

Hope you can help! thanks in advance.

12 replies: All unread, jump to last
 
User currently offlineBen From Switzerland, joined Aug 1999, 1391 posts, RR: 50
Reply 1, posted (12 years 3 months 2 weeks 6 days 9 hours ago) and read 1564 times:

Any Star Alliance partner would be able to help... or that's the theory.

User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 2, posted (12 years 3 months 2 weeks 6 days 8 hours ago) and read 1543 times:

I agree with Ben, either any Star Alliance airline or even any IATA travel agent can help you.

Patrick


User currently offlineZrs70 From United States of America, joined Dec 2000, 3222 posts, RR: 9
Reply 3, posted (12 years 3 months 2 weeks 6 days 7 hours ago) and read 1480 times:

If it is a one way fare, it is likely to be a full fare, and therefore changable. You should have no problems at all.


14 year airliners.net vet! 2000-2013
User currently offlineZrs70 From United States of America, joined Dec 2000, 3222 posts, RR: 9
Reply 4, posted (12 years 3 months 2 weeks 6 days 7 hours ago) and read 1473 times:

Scratch my last comment. I forgot that BD offers very low restricted one way fares.


14 year airliners.net vet! 2000-2013
User currently offlineEnglandair From United Kingdom, joined Oct 2000, 2228 posts, RR: 3
Reply 5, posted (12 years 3 months 2 weeks 6 days 2 hours ago) and read 1368 times:

What date did you actually reserve the flight?

User currently offlineSingapore_Air From United Kingdom, joined Nov 2000, 13745 posts, RR: 19
Reply 6, posted (12 years 3 months 2 weeks 6 days 2 hours ago) and read 1357 times:

There will probably some / limited support with fellow Star Alliance partner - Singapore Airlines Limited.

Johor Bahru
+60 7 2236175 (Tel) +60 7 2242680 (Fax)

Kuala Lumpur
+60 3 26923122 (Tel / Reservations) +60 3 26996381 (Tel / Ticketing) +60 3 26921128 (Fax)

+60 3 26987033 (Tel / City Office)

Kuala Lumpur International Airport
+60 3 87766425 (Tel)
+60 3 87874469 (Fax)

Hope this helps. Hope they help. I think you need to call the UK Office though.

Tel: +44 1332 854854



Anyone can fly, only the best Soar.
User currently offlineTG992 From New Zealand, joined Jan 2001, 2910 posts, RR: 10
Reply 7, posted (12 years 3 months 2 weeks 5 days 23 hours ago) and read 1314 times:

However, because travel hasn't commenced, and the ticket is issued on bmi ticket stock, the other Star partners will likely refer you back to bmi.  Sad


-
User currently offlineAirbus Lover From Malaysia, joined Apr 2000, 3248 posts, RR: 9
Reply 8, posted (12 years 3 months 2 weeks 5 days 13 hours ago) and read 1253 times:

hey thanks for your help. i am wonderin if bmi has any office in Asia?

i booked on 30 aug 2002 for a flight of 19 oct 2002 but when i see the ticket i realised it is 19 july 2002.

hope people can help.

i think it is their mistake and i found that on the printed confirmation it is 19 jul but how can you book a flight on a date has already past?


User currently offlineBestWestern From Hong Kong, joined Sep 2000, 7303 posts, RR: 57
Reply 9, posted (12 years 3 months 2 weeks 5 days 13 hours ago) and read 1249 times:

Probably 19 July 2003, not 2002, as you cant book on past flights.


The world is really getting smaller these days
User currently offlineAirbus Lover From Malaysia, joined Apr 2000, 3248 posts, RR: 9
Reply 10, posted (12 years 3 months 2 weeks 5 days 12 hours ago) and read 1206 times:

hmm... well as I am still struggling to reach them via email!!! and i tried to email to booking@flybmi.com (they sent me the confirmation email from this addy) but it looks like it doesnt accept any incoming mails.

so i really need to kno their email addy... and it even says it has a fee to change the flights. but i think this is their mistake, how would u judge this case???


User currently offlineTG992 From New Zealand, joined Jan 2001, 2910 posts, RR: 10
Reply 11, posted (12 years 3 months 2 weeks 5 days 11 hours ago) and read 1176 times:

If you booked over the Internet, it must have been your mistake, as the binary nature (ie 'yes' or 'no' language) of computers means any error such as this must have been made by a human.

If you booked by other means (ie thru an agent or thru bmi's callcentre, etc), they'll likely only be sympathetic if you called as SOON as you received the tickets. Airlines are very sceptical when people call up 2 months after their ticket was sent out claiming it's the airline's fault! So you might be out of luck, if that's what's happened.




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User currently offlineAirbus Lover From Malaysia, joined Apr 2000, 3248 posts, RR: 9
Reply 12, posted (12 years 3 months 2 weeks 5 days 10 hours ago) and read 1137 times:

Dear TG992,
thanks. but i have booked it through flybmi.com- but i have received it not long ago .. well it arrived at my house but i was not at home until recently..

i would still try my luck but if they insist it is my fault, then i guess i would have to pay for changes...  Sad


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