KrisworldB777 From Australia, joined Nov 2000, 570 posts, RR: 3 Reply 6, posted (11 years 3 months 1 week 2 days 18 hours ago) and read 914 times:
And hasn't our domestic aviation scene taken a huge blow? Now we must all put up with that horrible nauseating “service” Qantas dishes out. In some ways I wish it was Qantas which went out of business instead of Ansett because the majority of QF staff don’t give a toss about their customers…unlike what we came to expect of the markedly superior Ansett.
Lets hope that that little verminous animal called Selwyn Cushing along with Air NZ’s other board members, get screwed for every cent they’re worth so that they pay for one of the most horrifying collapse of a company in Australia’s history…all because of arrogance, dishonesty and sheer mismanagement.
On a side note, can I recommend to all of you “Ansett, the collapse” by Geoff Easdown and Peter Wilms. Thus far, it has proven to be superlative in its representation of what happened to our famous Aussie Icon and what were a terrific bunch of service-oriented staff.
TNboy From Australia, joined Mar 2002, 1131 posts, RR: 20 Reply 9, posted (11 years 3 months 1 week 2 days 13 hours ago) and read 870 times:
The thing I liked most about AN was the "family" feel. Even if their crews are employed by QF and DJ, that cameraderie will be gone. When a mold is broken, it can't be put together. And, as Mx5 said, it wasn't the planes, and certainly not the senior management, it was the grass roots people.
Sadly, that spirit is gone from our skies.
But hey, let's not forget that QF domestic is coping with a massive increase in numbers, virtually overnight. Sure, they could be doing it quite a bit better, but even AN would have been tearing apart at the seams if the reverse had happened. The whole face of aviation is changing, sadly, not just here, but everywhere. Service standards, food and beverage service (if any) and personal attention are disappearing across the world, not just in Australia. At least QF still provides something to eat and drink to deep disocunt passengers, even on 1-hour sectors. Why are some Australians such knockers??
Mx5_boy From , joined Dec 1969, posts, RR: Reply 11, posted (11 years 3 months 1 week 2 days 10 hours ago) and read 855 times:
I think the fact that most people in this country got decent service on both airlines until a year ago is the problem.
We must remember in this country that the AN staff rallied around their airline until the very, very end. You wouldn't see that anywhere else in the world. The tireless amount of unpaid work and lobbying they did was tremendous.
Kudos and love to the AN staff. You will always be legends.
Sccutler From United States of America, joined Jan 2000, 5260 posts, RR: 27 Reply 12, posted (11 years 3 months 1 week 2 days 7 hours ago) and read 849 times:
I have often likened AN and BN (Braniff); each had staff who seemed more dedicated than average. My example, in response to:
...the AN staff rallied around their airline until the very, very end. You wouldn't see that anywhere else in the world...
When Braniff International Airways failed in May, 1982, even after all the employees knew they were out of work- that the paychecks they had just received were no good- most remained at their posts, helping customers with rebooking and accommodations, amid chaos.
One story of which I am very fond, see (cannot post because of copyright)- note the part about Flight 501:
LostXistance From Australia, joined Oct 2001, 79 posts, RR: 0 Reply 13, posted (11 years 3 months 1 week 2 days 2 hours ago) and read 837 times:
Ansett One year on- we miss you from our skies.
However one funny thing iam watching this morning on Channel V(music), is they are having people phone in lashing out at the type of service being found on Qantas. They brought in a meal in one of those cardboard boxes and took everything out of it and examined it, and absolutely giving QF a bit of sh*t for it. They go on and say how much ansetts meals and service were brilliant etc etc, they go on to mention their dislike for virgin aswell.
Though at least for once we are actually seeing this stuff talked about on tv not just on the net.
KrisworldB777 From Australia, joined Nov 2000, 570 posts, RR: 3 Reply 17, posted (11 years 3 months 1 week 1 day 18 hours ago) and read 781 times:
No one in their right mind can call Qantas a badly managed airline. Quite the opposite, it is one of the very best run in the industry, and this feat has been proved yet again with Qantas’ quite exemplary financial results.
However, where my issues really lie with Qantas is their attitude to customer service. If lets say 50% of my flights were good aboard their flights, I wouldn’t take serious issue with their service. However, I can tell you the last time I remember having good service from Qantas. April 1993. Doesn’t that signal there is something wrong? So are you telling me that if I fly enough, I’ll find one good staff member amongst 14000?
Qantas are safe, reliable and bloody well managed and of course, they’re also my country’s flag carrier. However, if I have the choice of flying other airlines to Europe and around Asia, I’d flock to QF’s competitors like a shot…all because of what is a lousy attitude to service BY TOO MANY of their staff. Every airline has them, but Qantas seems to have more.
Skystar From Australia, joined Jan 2000, 1363 posts, RR: 3 Reply 18, posted (11 years 3 months 1 week 1 day 17 hours ago) and read 773 times:
Cmon QF fans,
Give us the latest marketing spin/litany of excuses for the deplorable catering in Y class. Can't wait for the next spin, "You now get 33% more food for your money in Economy Class, Qantas feeds you more" - instead of 3 fingersized breadsticks with that mud they call guacamole dip, you'll get 4
Some of the offerings between BNE-MEL are really poor, the above catering I'd expect on a CBR-SYD or something like that.
I pity anyone who pays full fare.
Next thing I'll hear is that AN collapsed because its catering was too generous.
There's no doubt QF is a well run ship, and had a good deal more business acumen than at AN. However, as a passenger (and you seem to note that AN did better generally in customer satisfaction whether that be reading frequent traveller forums, talking with people, or "surveys"/awards), QF lacked that sparkled that more AN staff had.
AN staff weren't perfect, but they generally gave better service in my opinion. They seemed to be a warmer bunch overall than their counterparts at QF. Of course there are good people at QF as well, but overall they seemed less impressive to me. From what I read and hear, many seemed to think that way too.
Notice how those aviation jokes tended to poke fun at QF's service, not at AN? It can't be that all those joke writers were pro AN.
V Jet From Australia, joined May 1999, 719 posts, RR: 2 Reply 19, posted (11 years 3 months 1 week 1 day 17 hours ago) and read 764 times:
Qantas openly admitted that they got the food wrong. Not the box concept which I think is good, but the content. I believe it has been increased very recently.
I dont know when you last flew BNEMEL Skystar.
I would have to ask the question if people flind the service so deplorable, why dont they excercise their choice by using another airline on the major routes instead of repeatedly coming back for more.
High_flyr69 From Australia, joined Apr 2001, 510 posts, RR: 0 Reply 21, posted (11 years 3 months 6 days 15 hours ago) and read 734 times:
Qantas are succesful at the expense of other airlines and organisations. I dont think they have ever really had a milestone achievement or record earning that wasnt the result of another organisations mishap.
Ansett died in the ass due to a dredful mishap in AirNZ who really couldnt afford that 50 percent share in the first place i have a friend who was an Ansett flight attendant for 20 plus years now her job and her livelyhood are gone I feel for the other 15999 people left in the same situation forced to look elsewere
cheers to all
Diplomacy is the art of saying 'Nice Doggy' until you find the shot gun