Ola From Finland, joined Oct 2001, 84 posts, RR: 0 Posted (13 years 2 weeks 6 days 18 hours ago) and read 6964 times:
Air France's 744 made a stop in Helsinki on Sunday. Now I'd like to know how much bonification airlines pay to passengers if plane is delayed for example 3 hours, because of extra stop? I don't mean any "sick passenger" case, but some fuel problems or something that has nothing to do with passengers. I'm sure that they want their money back for this kind of cases...
NZ767 From New Zealand, joined Nov 2001, 1620 posts, RR: 1
Reply 2, posted (13 years 2 weeks 6 days 18 hours ago) and read 6935 times:
No compensation at all nor should there be.
I'm sure there would've been a perfectly good reason for this diversion and if compensation issues came into play in a case like this, it could lead to risks being taken to avoid thoses costs.
As Richard says, it's all written in the terms of carriage.
Just as a sidenote, do you realise that airlines have no obligation to transport you by air?
This covers them should an aircraft go u/s and they have to put buses on instead.
Goingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 15
Reply 3, posted (13 years 2 weeks 6 days 18 hours ago) and read 6928 times:
HOnestly, they'd want their money back because the flight diverted because of a fuel/mechanical problem???? Would they or their families not have sued had the pilots disregarded any potential safety problem and continued towards the destination, only to be "forced" down by a problem that was known by the flight crew several hours earlier? They should pay and are required to pay NOTHING. I suppose they could have pulled an "Air Transat" and dead sticked into a remote airfield should the problem have been ignored. MAn Ola, you sound almost AMERICAN with this "how much should they get paid" mantra.
Bobnwa From United States of America, joined Dec 2000, 6789 posts, RR: 8
Reply 5, posted (13 years 2 weeks 6 days 17 hours ago) and read 6897 times:
Do you think any compensation is due? I would like to hear your thoughts on this. Does compensation make the extra stop go away or make it go faster. There are 24 hours in the day. Each hour has to be spent somewhere.
DL Widget Head From United States of America, joined Apr 2000, 2106 posts, RR: 5
Reply 6, posted (13 years 2 weeks 6 days 17 hours ago) and read 6892 times:
Money back for the situation (s) you described is not going to happen regardless of the length of the delay. Compensation may be forthcoming and could range widely depending on the individual airline. In some instances, a monetary voucher may be offered or frequent flyer miles or a voucher for a free trip (extreme cases) or maybe even just a letter of apology. But to answer your question, yes, delays do cost the airlines money. In fact, Gordon Bethune-CO indicated the his airline saved at least 6 million dollars annually when their airline operated as on-time as possible. Costs can really start racking up when airlines delay passengers making connections, especially International connections because now the airline needs to "protect" these passengers on other (full) flights and quite often on other airlines. There are too many situations to enumerate here regarding the cost to airlines associated with delayed flights. It's simply good business for an airline to run on-time.
Aa777flyer From , joined Dec 1969, posts, RR:
Reply 7, posted (13 years 2 weeks 6 days 17 hours ago) and read 6890 times:
I am not sure of the exact verbage, but most airlines print in the "Contract of Carriage" something like this. Airline schedules times are not guarenteed and airlines may alter or omit stops along the route of flight"
Basically NO compensation is REQUIRED, but most airlines as a gesture of good will will do something.