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How Much Do Airlines Pay For A Delayed Flight?  
User currently offlineOla From Finland, joined Oct 2001, 84 posts, RR: 0
Posted (12 years 6 days 7 hours ago) and read 5588 times:

Air France's 744 made a stop in Helsinki on Sunday. Now I'd like to know how much bonification airlines pay to passengers if plane is delayed for example 3 hours, because of extra stop? I don't mean any "sick passenger" case, but some fuel problems or something that has nothing to do with passengers. I'm sure that they want their money back for this kind of cases...

11 replies: All unread, jump to last
 
User currently offlineRichardw From United Kingdom, joined May 2001, 3750 posts, RR: 0
Reply 1, posted (12 years 6 days 7 hours ago) and read 5577 times:

the terms and conditions of carriage probably exclude such claims, they only state that it is their intention to transport u from A to B.

User currently offlineNZ767 From New Zealand, joined Nov 2001, 1620 posts, RR: 1
Reply 2, posted (12 years 6 days 6 hours ago) and read 5559 times:

No compensation at all nor should there be.
I'm sure there would've been a perfectly good reason for this diversion and if compensation issues came into play in a case like this, it could lead to risks being taken to avoid thoses costs.
As Richard says, it's all written in the terms of carriage.
Just as a sidenote, do you realise that airlines have no obligation to transport you by air?
This covers them should an aircraft go u/s and they have to put buses on instead.



User currently offlineGoingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 16
Reply 3, posted (12 years 6 days 6 hours ago) and read 5552 times:

HOnestly, they'd want their money back because the flight diverted because of a fuel/mechanical problem???? Would they or their families not have sued had the pilots disregarded any potential safety problem and continued towards the destination, only to be "forced" down by a problem that was known by the flight crew several hours earlier? They should pay and are required to pay NOTHING. I suppose they could have pulled an "Air Transat" and dead sticked into a remote airfield should the problem have been ignored. MAn Ola, you sound almost AMERICAN with this "how much should they get paid" mantra.

User currently offlineContrails From United States of America, joined Oct 2000, 1833 posts, RR: 0
Reply 4, posted (12 years 6 days 6 hours ago) and read 5544 times:

Compensation for an unscheduled stop due to a "fuel problem"? That's a bit much, imo.

I'm sure I'd be unhappy about the delay, but I'd enjoy seeing an airport I otherwise wouldn't be seeing. And I'd be grateful for not being over the middle of the Atlantic when the problem happened.

Live is too short to stew over something like this.




Flying Colors Forever!
User currently offlineBobnwa From United States of America, joined Dec 2000, 6477 posts, RR: 9
Reply 5, posted (12 years 6 days 6 hours ago) and read 5521 times:

Ola,
Do you think any compensation is due? I would like to hear your thoughts on this. Does compensation make the extra stop go away or make it go faster. There are 24 hours in the day. Each hour has to be spent somewhere.


User currently offlineDL Widget Head From United States of America, joined Apr 2000, 2094 posts, RR: 5
Reply 6, posted (12 years 6 days 6 hours ago) and read 5516 times:

Money back for the situation (s) you described is not going to happen regardless of the length of the delay. Compensation may be forthcoming and could range widely depending on the individual airline. In some instances, a monetary voucher may be offered or frequent flyer miles or a voucher for a free trip (extreme cases) or maybe even just a letter of apology. But to answer your question, yes, delays do cost the airlines money. In fact, Gordon Bethune-CO indicated the his airline saved at least 6 million dollars annually when their airline operated as on-time as possible. Costs can really start racking up when airlines delay passengers making connections, especially International connections because now the airline needs to "protect" these passengers on other (full) flights and quite often on other airlines. There are too many situations to enumerate here regarding the cost to airlines associated with delayed flights. It's simply good business for an airline to run on-time.

User currently offlineAa777flyer From , joined Dec 1969, posts, RR:
Reply 7, posted (12 years 6 days 6 hours ago) and read 5514 times:

I am not sure of the exact verbage, but most airlines print in the "Contract of Carriage" something like this. Airline schedules times are not guarenteed and airlines may alter or omit stops along the route of flight"

Basically NO compensation is REQUIRED, but most airlines as a gesture of good will will do something.


User currently offlineOla From Finland, joined Oct 2001, 84 posts, RR: 0
Reply 8, posted (12 years 6 days 3 hours ago) and read 5465 times:

OK. I was just a little bit thoughtless when I wrote this. Big grin

User currently offlineJhooper From United States of America, joined Dec 2001, 6204 posts, RR: 12
Reply 9, posted (12 years 6 days 2 hours ago) and read 5447 times:

Just as a sidenote, do you realise that airlines have no obligation to transport you by air?

That's very interesting. Man would I be upset if my HOU-MCO flight was cancelled and they put me on a bus. They better not charge me more than Greyhound!



Last year 1,944 New Yorkers saw something and said something.
User currently offlineNZ767 From New Zealand, joined Nov 2001, 1620 posts, RR: 1
Reply 10, posted (12 years 6 days 2 hours ago) and read 5444 times:

LOL, that's nothing.
Imagine something like JFK-LHR.
Start rowing!! Big grin


User currently offlineGKirk From UK - Scotland, joined Jun 2000, 24936 posts, RR: 56
Reply 11, posted (12 years 6 days 1 hour ago) and read 5435 times:

JFK-LHR on Bannana Air....I would demand compensation for that!  Big thumbs up


When you hear the noise of the Tartan Army Boys, we'll be coming down the road!
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