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Wow, New US Airways Shuttle Performance Quarentee  
User currently offlineDelta777 From United States of America, joined Mar 2000, 658 posts, RR: 0
Posted (11 years 12 months 3 days 22 hours ago) and read 2407 times:

US Airways Shuttle Leapfrogs Competition With Quintuple Performance Guarantee
Friday September 27, 10:46 am ET
ARLINGTON, Va., Sept. 27 /PRNewswire-FirstCall/ -- US Airways, the only airline offering hourly Shuttle service every business day between Boston, New York and Washington, D.C., is leading the industry with five reliability guarantees that highlight its superior level of service.
* On-time Guarantee: If a US Airways Shuttle flight departs the gate more
than five minutes late, all Dividend Miles members on the flight will
receive 1,500 bonus miles, which count toward their Preferred status.

* Seat Guarantee: If a US Airways Shuttle customer arrives at the gate at
least 10 minutes before the scheduled departure and cannot be
accommodated within 30 minutes of the scheduled departure because the
flight is full, the member will receive a $200 travel voucher.

* Counter-to-Gate Guarantee: If a US Airways Shuttle customer is unable to
get from the check-in counter or electronic ticket kiosk to the gate in
20 minutes or less, he or she will receive a $200 travel voucher.

* Reliability Guarantee: If a US Airways Shuttle flight is cancelled for
ANY reason on the day of departure, Dividend Miles members on the flight
will receive 10,000 bonus Dividend miles.

* Jet Bridge Guarantee: If any US Airways Shuttle customer is forced to
board a US Airways Shuttle flight outdoors without a jet bridge, US
Airways will pay that customer an additional 100,000 bonus Dividend
Miles.


These new guarantees are in effect through Dec. 31, 2002, and apply for travel any Monday through Friday.
The Dividend Miles bonus mile offer is combinable with other Dividend Miles programs such as the current triple-mile offer that is in effect through the end of the year. Not more than one seat guarantee and one reliability guarantee can be collected by an individual traveler on the same day.
"Through this offer, we are reassuring our customers of the reliability of our service and its superiority to American Eagle and Delta/Comair in these markets. We are so confident that we are providing on-time and reliability guarantees, regardless of the cause -- no excuses," said Stephen M. Usery, US Airways vice president of marketing and revenue management.
Bonus miles relating to any of the Shuttle guarantee Dividend Miles offers will be credited directly to a member's account within six weeks of travel. Complete details on the Quick Check-in Guarantee can be found at http://www.usairways.com/shuttle .
Through Dec. 31, 2002, US Airways Shuttle customers who hold non- refundable tickets can stand by for other US Airways Shuttle flights at no additional charge on the ticketed day of travel. All rules of the original fare purchased will apply for standby travel on non-refundable or flight time- specific fares. Standby travel must occur during the same travel periods as defined in the original fare purchased. Standby travel does not apply to youth or senior Shuttle fares.
This Shuttle guarantee is in addition to the existing Triple Miles offer, which allows Dividend Miles members traveling on the Shuttle to earn triple Dividend Miles through Dec. 31, 2002, with bonus miles being applied toward Dividend Miles Preferred Status. Members can register for Triple Miles at http://www.usairways.com/dm/5236.htm or by calling 1-800-872-4738 and entering bonus request 5236. Customers who enroll in Dividend Miles through Dec. 31, 2002, will also earn 2,500 bonus miles with their first US Airways Shuttle flight. To earn guarantee or flight bonus miles, customers must be enrolled in the Dividend Miles program prior to departure. Members can enroll at http://www.usairways.com or airport check-in. All Dividend Miles terms and conditions apply.
US Airways will continue to honor all competitive airline discount fare coupons for Shuttle travel. Terms and conditions apply as defined on the coupon.
Customers can make travel arrangements online at http://www.usairways.com , by contacting their travel agent or by calling US Airways Reservations at 1-800-428-4322.
US Airways Shuttle offers dedicated check-in counters, Club-style gate areas and wide, comfortable seating making Shuttle travel easy and convenient. US Airways Shuttle is committed to consistent on-time performance and customer amenities that cater to the business traveler.

100,000 Dividend Miles for not boarding through a jetway??? isn`t that a bit excessive? But i like It!

"* Reliability Guarantee: If a US Airways Shuttle flight is cancelled for
ANY reason on the day of departure, Dividend Miles members on the flight
will receive 10,000 bonus Dividend miles." This program will be going til December,all through the Winter season... Isn`this going to cause problems if flights are cancelled cause if Weather? we all know how the weather in the Northeast can be in the Winter.

D E L T A 7 7 7

22 replies: All unread, jump to last
 
User currently offlineHaveric From United States of America, joined Jan 2001, 1247 posts, RR: 4
Reply 1, posted (11 years 12 months 3 days 21 hours ago) and read 2383 times:

I wonder when the last time a Shuttle flight didn't use a jetway? I'm guessing that doesnt happen all that often!

User currently offlineAirblue From San Marino, joined May 2001, 1825 posts, RR: 11
Reply 2, posted (11 years 12 months 3 days 21 hours ago) and read 2370 times:

* Jet Bridge Guarantee: If any US Airways Shuttle customer is forced to
board a US Airways Shuttle flight outdoors without a jet bridge, US
Airways will pay that customer an additional 100,000 bonus Dividend
Miles.


If also here in Europe an airline uses this rule..... many people will fly forever for free Big thumbs up




User currently offlineUnited Airline From Hong Kong, joined Jan 2001, 9169 posts, RR: 15
Reply 3, posted (11 years 12 months 3 days 21 hours ago) and read 2365 times:

Airblue,

Well said!

-Desmond


User currently offlinePROSA From United States of America, joined Oct 2001, 5644 posts, RR: 4
Reply 4, posted (11 years 12 months 3 days 21 hours ago) and read 2360 times:

US must really be feeling the pressure from Acela. I wouldn't be surprised to see DL up its guarantees too. At this point, however, I suspect that nothing either airline does will be enough. Acela has become the new standard for Washington-New York-Boston business travel, replacing the shuttles' decades-long run.


"Let me think about it" = the coward's way of saying "no"
User currently offlineDesertJets From United States of America, joined Feb 2000, 7780 posts, RR: 16
Reply 5, posted (11 years 12 months 3 days 21 hours ago) and read 2356 times:

With the recent, highly-publicized problems with the realibilty of the Acela trainsets... I doubt that it is causing concern for USAirways. I'd venture they are concerned more about American Eagle and DL Shuttle.


Stop drop and roll will not save you in hell. --- seen on a church marque in rural Virginia
User currently offlineScottysAir From , joined Dec 1969, posts, RR:
Reply 6, posted (11 years 12 months 3 days 20 hours ago) and read 2341 times:

When I was get off with the my plane arrive into Venice, Italy have a no jetbridge and took with the stair down to the shuttle bus and I did see look it around by the my aircraft on B767-300ER. I was on the international flight out of JFK-VCE flight as from last of March 2001. This is my very long flight out of New York. I did remembered that one as for myself. It was on the ramp by the near of aircraft to the shuttle bus and then, taking us to the baggage claim and passport controls. So hope this is your helps. Thanks!!

User currently offlineStretch 8 From United States of America, joined May 1999, 2568 posts, RR: 16
Reply 7, posted (11 years 12 months 3 days 18 hours ago) and read 2286 times:

I flew the USAgony shuttle on Tuesday of this week, DCA/LGA/DCA. Upon arrival at both airports, passengers were given the option of forward (jetway) or aft (stairs) exit. Overall, the service, and ontime departure, was fine. But at LGA at 6:00 p.m., you have to line up and wait for take-off.

The problem with the Acela train is that it can't handle the cruddy old train tracks. I don't think that many regulars are switching their preferences.



Maggs swings, it's a drive deep to left! The Tigers are going to the World Series!!!
User currently offlineEIPremier From United States of America, joined Sep 2000, 1549 posts, RR: 1
Reply 8, posted (11 years 12 months 3 days 16 hours ago) and read 2236 times:

Amazing what a little competition will do, isn't it?

User currently offlineDeltaSFO From United States of America, joined Nov 2000, 2488 posts, RR: 22
Reply 9, posted (11 years 12 months 3 days 16 hours ago) and read 2235 times:

Wow, somebody's getting desperate....  Big grin


It's a new day. Every moment matters. Now, more than ever.
User currently offlineCmk10 From United States of America, joined Feb 2004, 513 posts, RR: 3
Reply 10, posted (11 years 12 months 3 days 14 hours ago) and read 2195 times:

I used the triple bonus miles back in August, but still I will take AA over USS even if the plane is smaller.
ScottysAir
What are you trying to say? does that relate to USS in anyway?
DC-10's Forever



"Traveling light is the only way to fly" - Eric Clapton
User currently offlineSjc>sfo From , joined Dec 1969, posts, RR:
Reply 11, posted (11 years 12 months 3 days 14 hours ago) and read 2192 times:

Heh... USAirways is using the only availible currency they have: miles.

User currently offlineFrequentflier From United States of America, joined Aug 2000, 422 posts, RR: 1
Reply 12, posted (11 years 12 months 3 days 14 hours ago) and read 2184 times:

Damn. What airlines will do to attract pax...

Maybe US Shuttle should try a new perk that no other shuttle has, such as LiveTV, to attract pax. But I guess they won't have any money to equip their fleet, thus resulting in the excessive giveaway of miles.

Oh well.


User currently offlineOuboy79 From United States of America, joined Nov 2001, 4601 posts, RR: 23
Reply 13, posted (11 years 12 months 3 days 14 hours ago) and read 2153 times:

Don't doubt their money position just yet. They now have about $500 mil in extra cash to play with and will soon has more from the ATSB backed loans. Expect a lot of positive changes soon as they emerge from bankruptcy here in about 3 months. Who knows...maybe the Shuttle product will get a complete work over that will make it uncomparable to anyone else.

User currently offlineLowfareair From , joined Dec 1969, posts, RR:
Reply 14, posted (11 years 12 months 3 days 10 hours ago) and read 2103 times:

There are TONS of loopholes US has given themselves here:

>>* On-time Guarantee: If a US Airways Shuttle flight departs the gate more
than five minutes late, all Dividend Miles members on the flight will
receive 1,500 bonus miles, which count toward their Preferred status.<<

If it DEPARTS from the GATE. That means that if it backs up 5 feet and has maintenance done to it, then they still had an ontime departure from the gate.

>>* Seat Guarantee: If a US Airways Shuttle customer arrives at the gate at
least 10 minutes before the scheduled departure and cannot be
accommodated within 30 minutes of the scheduled departure because the
flight is full, the member will receive a $200 travel voucher.<<

Nothing really special. I could've sworn that it used to be 15 minutes.

>>* Counter-to-Gate Guarantee: If a US Airways Shuttle customer is unable to get from the check-in counter or electronic ticket kiosk to the gate in
20 minutes or less, he or she will receive a $200 travel voucher.<<

I thought that it was 20,000 miles last round? And the fine print at US.com reveals the following:
-"Customers taking longer than 20 minutes from completion of check-in to the gate will not be eligible for the voucher if they arrive at the gate in time for the scheduled departure to the ticketed destination". This means that you have to miss your flight to receive the $200 voucher.
-"Guarantee does not apply in an irregular operation situation due to weather, government mandated security actions, or other circumstances out of US Airways’ control". This means that if you are selected to get strip searched for what ever reason, US doesn't have to give you the voucher.

>>* Reliability Guarantee: If a US Airways Shuttle flight is cancelled for
ANY reason on the day of departure, Dividend Miles members on the flight
will receive 10,000 bonus Dividend miles.<<

That means day of departure. Watch this winter when US cancels every shuttle flight for a day in advance because of an approaching storm.

Not a huge deal.


User currently offlineN628AU From United States of America, joined Oct 2000, 343 posts, RR: 0
Reply 15, posted (11 years 12 months 3 days 9 hours ago) and read 2089 times:

Lowfareair...

US cannot do maintenance after a flight pushes from the gate. It must return to the gate. Pushing it from the gate and then doing maintenance is a major safety problem, and US would never jeopardize safety of its employees or passengers. NEVER. Also, is even a cargo door is opened after pushback, ACARS shows a return to gate and new out time once the door is closed.

What the heck is your problem with these guarantees anyway? Your comments coupled with the "desperate" remark from DeltaSFO continue the long standing tradition of bashing US Airways on this forum.


User currently offlineDeltaSFO From United States of America, joined Nov 2000, 2488 posts, RR: 22
Reply 16, posted (11 years 12 months 3 days 8 hours ago) and read 2065 times:

Your comments coupled with the "desperate" remark from DeltaSFO continue the long standing tradition of bashing US Airways on this forum.

No need to take a shot at me. Perhaps you could merely recharacterize these remarks so I understand their context. Delta has been aggresively marketing its Shuttle product in recent months, to the detriment of both US and Amtrak. Can you explain why US openly admits that they're doing this because they want so badly to prove that US Shuttle is supposedly "better" than Delta and American Eagle products?



It's a new day. Every moment matters. Now, more than ever.
User currently offlineN628AU From United States of America, joined Oct 2000, 343 posts, RR: 0
Reply 17, posted (11 years 12 months 3 days 5 hours ago) and read 2044 times:

It is not desperation, US has been aggressively marketing the Shuttle since spring. I doubt the marketing push Delta has put on has been much of a detriment to US. Both carriers are really going after Acela, and the poor media reporting that has given the general public the impression that it is such a hassle to fly, the time saved by air is taken up by security on the ground (ala Delta billboards in NYC showing the tail of a plane departing the billboard to the right, while the nose of the train enters from the left.)

You made the desperation comment, not me. Look through all the postings that mention US Airways in this forum, and people bash them more than other US carrier. It is disgusting really. The Eagle product is clearly less than both either US or Delta offer (lack of standup headroom, RJ vs mainline sized aircraft capacities, and I am sure the A320 and B737 have better dispatch reliability than an ERJ). US is putting a guarantee on it's services. If you look closely at the guarantee, it appears targeted at both Acela (time guarantee), and Eagle (seat availability, jetways, cancels). The company feels the US Shuttle is a superior product in this market. What is the problem with this, and why does it seem like desperation (again, your words, not mine)? What context do you not understand?


User currently offlineLowfareair From , joined Dec 1969, posts, RR:
Reply 18, posted (11 years 12 months 3 days ago) and read 2019 times:

N628AU: Maybe not maintenance, but there have been stories of pilots pushing back 5 feet from the jetway, and then stopping to complete paperwork, whatever. It has happened at all airlines. I'm just saying that the guarantees to show that Shuttle is great should go more like this:

* On-time Guarantee: If a US Airways Shuttle flight arrives to the gate more
than ten minutes late, all Dividend Miles members on the flight will
receive 1,500 bonus miles, which count toward their Preferred status.

* Seat Guarantee: If a US Airways Shuttle customer arrives at the gate at
least 5 minutes** before the scheduled departure and cannot be
accommodated within 15 minutes of the scheduled departure because the
flight is full, the member will receive a $200 travel voucher.

* Counter-to-Gate Guarantee: If a US Airways Shuttle customer is unable to
get from the check-in counter or electronic ticket kiosk to the gate in
20 minutes or less, for WHATEVER reason, he or she will receive a $200 travel voucher.

* Reliability Guarantee: If a US Airways Shuttle flight is cancelled for
ANY reason, Dividend Miles members on the flight will receive 10,000 bonus Dividend miles.

* Jet Bridge Guarantee: If any US Airways Shuttle customer is forced to
board a US Airways Shuttle flight outdoors without a jet bridge, US
Airways will pay that customer an additional 100,000 bonus Dividend
Miles.

**they say in the check-in guarantee that you will arrive to the gate within 5 minutes, so it should be that here too.


User currently offlineOuboy79 From United States of America, joined Nov 2001, 4601 posts, RR: 23
Reply 19, posted (11 years 12 months 2 days 23 hours ago) and read 2010 times:

US Airways bashing is the "in" thing here now. Just like the US vs. the World debates that went on and on (causing Johan many migranes i'm sure). You'll also notice a lack of many US employees on this board...many, if not all, prefer usaviation over this site -- if not for Chip's and others' inside information, mainly because all airlines seem to coexist over there with out a lot of the backstabbing you get here. However, both boards serve their purpose. This one is more geared towards enthusiasts and photographers while the other is more for employees and investors and those with a key business interest (like me wondering when my stock will be nullified - LOL).

User currently offlineN628AU From United States of America, joined Oct 2000, 343 posts, RR: 0
Reply 20, posted (11 years 12 months 2 days 13 hours ago) and read 1966 times:

Lowfareair...

I have never stopped after pushback from the gate for any reason except to accomodate traffic behind the aircraft, nor have I ever witnessed this.


User currently offlineN628AU From United States of America, joined Oct 2000, 343 posts, RR: 0
Reply 21, posted (11 years 12 months 2 days 13 hours ago) and read 1964 times:

Ouboy...

I usually read this forum for a good laugh, but seeing so many uninformed people has finally pushed my buttons, and yes, I prefer USAviation as well. What kills me here is that US Airways is offering guarantees on it's product that no one else in the market is, and it is either termed "desperation" or it is picked apart to the nitty gritty. It really begins to sound like envy to me.

Long live USAirways!


User currently offlineEIPremier From United States of America, joined Sep 2000, 1549 posts, RR: 1
Reply 22, posted (11 years 12 months 13 hours ago) and read 1923 times:

Jet Bridge Guarantee: If any US Airways Shuttle customer is forced to
board a US Airways Shuttle flight outdoors without a jet bridge, US
Airways will pay that customer an additional 100,000 bonus Dividend
Miles.


Why don't they just hand out lottery tickets instead?


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