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How Do Handicapped Passengers Board CRJs At Dfw?  
User currently offlineUsa4624 From United States of America, joined Oct 2001, 280 posts, RR: 1
Posted (13 years 8 months 3 days 15 hours ago) and read 3448 times:

I noticed that Delta Connection @ DFW does not use jetways for their CRJs, you have to walk downstairs, though a tunnel, onto the tarmac, and then up the stairs to the CRJ.

How does a handicapped / wheelchair passenger get on board a CRJ? I didn't see any lifts or anything of the sort nearby.

14 replies: All unread, jump to last
User currently offlineSrbmod From , joined Dec 1969, posts, RR:
Reply 1, posted (13 years 8 months 3 days 12 hours ago) and read 3413 times:

They use straightback wheelchairs if the passenger is unable to board the a/c under their own power.

User currently offlineIAHERJ From United States of America, joined Jun 2001, 677 posts, RR: 6
Reply 2, posted (13 years 8 months 3 days 9 hours ago) and read 3373 times:

I don't think I've ever seen any Delta Connection CRJ use a jet bridge for boarding. I've seen many United Express CRJ's and NWAirlink CRJ's use jet bridges, but never Delta Connection. Strange. I'm sure they are used somewhere but not much as I do tend to get around the country.

Actually flown: EMB-120 EMB-145 B717 B737 B757 B767
User currently offlineAmtrakGuy From United States of America, joined Sep 1999, 500 posts, RR: 0
Reply 3, posted (13 years 8 months 3 days 9 hours ago) and read 3354 times:

For some years, the regulations under Air Carrier Access Acts (ACAA), requires the airlines provide special aisle chair that can go up and down the stair (by lifting). However, I think last year, the DOT amended their regulations requiring the airlines will need to have a special "ramp" or bridge plate for the aisle chair to go into the plane. I can't remember details about this and when does this started.

There's someone I know who works for an airline usually read here, and he may want to comment. I don't know if he ever registered here. But, his job handles the ACAA and we talked time to time about accessibility issues.


P.S. By the way, we no longer use the word "handicapped". It's "Persons with Disabilities." Because we want the public to see the person as a whole (and first) before his disability. Using "Disabled person" is okay but we usually avoid it as much as we can.

User currently offlineCO/ba From United States of America, joined May 2001, 399 posts, RR: 3
Reply 4, posted (13 years 8 months 3 days 8 hours ago) and read 3339 times:

At my airport we have two ways to board disabled pax when not able to use jet bridge. 1) the straight back wheel chair mentioned above 2) portable elevator. You wheel it over to the a/c get on with pax it raises and you wheel them onto the plane(in the straight back).

User currently offlineJjbiv From United States of America, joined Jan 2001, 1226 posts, RR: 5
Reply 5, posted (13 years 8 months 3 days 7 hours ago) and read 3330 times:

The ACAA makes me sick...if a customer can't board an aircraft under their own power, how are they going to get off when it's burning? It's a safety issue foremost in my mind and one of political correctness secondly.


User currently offlineMls515 From United States of America, joined Jun 2000, 3081 posts, RR: 8
Reply 6, posted (13 years 8 months 2 days 19 hours ago) and read 3285 times:

That's interesting about Delta. At DSM they walk their pax out on the ramp and up the stairs when UA/ACA use the jet bridge. I think NW uses the jet bridge too.

P.S. By the way, we no longer should use the phrase "Persons with Disabilities". It's "Physically Challenged". Because we want the public to see the person as someone who has to work harder and not someone who has a limitation (the prefix 'dis-'). Actually, screw it all. Let's go back to using handicapped. That term at least has some history to it.

User currently offlineAmtrakGuy From United States of America, joined Sep 1999, 500 posts, RR: 0
Reply 7, posted (13 years 8 months 2 days 19 hours ago) and read 3268 times:

Jjbiv: I'm going to ignore your remarks. If it wasn't for ACAA, most of people with disabilitiles would not be traveling. There are histories why ACAA was created and passed. Many airlines had refused to allow many people with disabilities to board or demand that they get someone to travel with them. But after all, you're a teenage, you got a lot to learn about stuff out in the real world.

Mis515: sorry, you're mistaken. If you meet with leaders with disabilities, they will tell you "physcially challenged" is not the term they would ever want to use. Guess who created that term? non-disabled person. The word "handicapped" came from England back in the 1700's or 1800's when many people in wheelchairs were passing out their hats to collect money on the street.


User currently offlineIHadAPheo From United States of America, joined Sep 2001, 6028 posts, RR: 54
Reply 8, posted (13 years 8 months 2 days 16 hours ago) and read 3224 times:

As a person with a birth defect/disability I find the above comments disgusting and ignorant of the nature humanity. I am sure that all the CUSTOMERS (you know the people who pay your salary) can tell how happy you are to help them and are sure to notice how well your job performance reflects on your employer

Statements like this have a resemblance to those made some 60-70 years ago when those with disabilities where considered sub-human and were the targets of this kind of treatment..The person is in a wheelchair and you worry about YOUR back!!

I'm disgusted by this comment and thought process...(I am too good and important to worry/care about those less perfect than myself) all I can say is that some day YOU will be the one who needs help and then some super important child will let you know how horrible it is for you to do HIS job

The proud to be who and HOW I am

Pray hard but pray with care For the tears that you are crying now Are just your answered prayers
User currently offlineJjbiv From United States of America, joined Jan 2001, 1226 posts, RR: 5
Reply 9, posted (13 years 8 months 2 days 7 hours ago) and read 3173 times:

A few points here:

I'm sorry you feel disgusted and that I'm ignorant. I assure you neither feeling is justified.

Customers do pay my salary and I'm quite thankful. I'm very happy to help every customer to the fullest of my ability, and, if anything I enjoy getting to do something out of the ordinary once and a while (i.e helping a special service customer). While I see how you could assume otherwise, I assure you my job performance and personal feelings are in two entirely separate realms. I'm sure others would agree that I certainly don't reflect poorly on my wonderful employer. The treatment my customers receive is much better than the treatment I receive from them.

I'm not sure how you can liken my specific problem with transporting certain impaired individuals to a generally held stereotype of the disabled that prevailed many years ago. I'm afraid we've swung too far in the opposite direction with some provisions of the ACAA and ADA.

However, you're right on one point: I certainly do worry about my back. I'd much prefer to lift people and their bags all day than not be able to. Not selfish, smart.

It's not about being more important than others, it's about safety. I've said that before and I'll say it again. I'd absolutely hate for one of our aircraft to crash. However, I'd be devastated if a customer who physically couldn't exit the aircraft died.

I see how proud you are to be who you are; my remarks may not be PC or even popular, but I publish my real name. Where's yours?

I submit my original question again: In an industry consumed by safety, why do we allow people who require major mobility assistance (i.e. they can't support their weight on an inclined plane) to fly?



User currently offlineJcs17 From United States of America, joined Jun 2001, 8065 posts, RR: 36
Reply 10, posted (13 years 8 months 2 days 6 hours ago) and read 3161 times:

Jjbiv: As unpopular and un-p.c. as it is, I have to agree with you 100%. I feel that an immobile passenger not only jeprodizes their own life by boarding a plane, but also the life of the person sitting in the window seat. What happens when the plane is burning? The aisle passenger is just sitting there unable to move, and especially on a CRJ where the ceilings are so low, the passenger on the window is trapped. Good posts.

America's chickens are coming home to rooooost!
User currently offlineJjbiv From United States of America, joined Jan 2001, 1226 posts, RR: 5
Reply 11, posted (13 years 8 months 1 day 11 hours ago) and read 3129 times:

That's exactly my point. I hope someone disagrees with us and can point out what we're missing.


User currently offlineBrick From United States of America, joined Aug 1999, 1703 posts, RR: 7
Reply 12, posted (13 years 8 months 1 day 6 hours ago) and read 3096 times:

I had an EMB-120 flight from DFW to OKC last month and we have to wait for a handicapped person to be "loaded" onto the plane. From the terminal to the tarmac, they can take the elevator. Once on the tarmac ASA brought out a portable elevator. It looks like a forklift so to speak. The problem was once the person was lifted up to the door of the aircraft. Three airline employees had to physically carry this person to their seat because the doorway and aisle wasn't wide enough to accomodate anything.

This all it delayed the flight about 25 minutes. I didn't see how the crew at OKC handled this as I was on of the first off the plane, but I imagine it would be the same process in reverse.

Mark Abbott
Denver, CO

A noble spirit embiggens the smallest man...
User currently offlineMiller22 From United States of America, joined Nov 2000, 741 posts, RR: 4
Reply 13, posted (13 years 8 months 22 hours ago) and read 3067 times:

Delta connection uses a jetbridge at many cities.

For instance:


The list goes on.

The reason they don't use the jetbridge when it is available, is because the airports charge rent per use. RDU, DCA, ORD...Its a way to save money for the airline, and in turn the passenger. Some of those airports listed above require CRJ's to use a jetbridge.

User currently offlineJjbiv From United States of America, joined Jan 2001, 1226 posts, RR: 5
Reply 14, posted (13 years 8 months 21 hours ago) and read 3045 times:

ADA issues cause LOTS of delays and we're not talking a few minutes...15-20 mins is quite normal for ONE straightback/carry-off.


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