Yow From , joined Dec 1969, posts, RR: Posted (11 years 2 months 2 days 22 hours ago) and read 2573 times:
I was wondering if anyone could provide details, besides looking after a station's employees, as to what role a station manager plays within an airline? What are his or her duties and responsibilities, etc.?
Srbmod From United States of America, joined Mar 2001, 17273 posts, RR: 51 Reply 1, posted (11 years 2 months 2 days 19 hours ago) and read 2540 times:
They are in many cases the person that hires and fires employees as well, particularly at the outstations (hub cities usually have a dedicated recruiting and h.r. staff). They also handle customer complaints (because not all customer complaints get settled by the CSAs or by their supervisors), they promote employees, they handle employee transfers from station to station, in some cases they work with the third party that handles their flights to make sure company proceedures are being followed, in general, they handle just about anything that can happen with an airline.