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The Role Of The Station Manager  
User currently offlineYow From , joined Dec 1969, posts, RR:
Posted (12 years 2 weeks 6 days 8 hours ago) and read 3133 times:

I was wondering if anyone could provide details, besides looking after a station's employees, as to what role a station manager plays within an airline? What are his or her duties and responsibilities, etc.?

2 replies: All unread, jump to last
 
User currently offlineSrbmod From , joined Dec 1969, posts, RR:
Reply 1, posted (12 years 2 weeks 6 days 4 hours ago) and read 3100 times:

They are in many cases the person that hires and fires employees as well, particularly at the outstations (hub cities usually have a dedicated recruiting and h.r. staff). They also handle customer complaints (because not all customer complaints get settled by the CSAs or by their supervisors), they promote employees, they handle employee transfers from station to station, in some cases they work with the third party that handles their flights to make sure company proceedures are being followed, in general, they handle just about anything that can happen with an airline.

User currently offlineLN-MOW From United States of America, joined Jan 2000, 1908 posts, RR: 13
Reply 2, posted (12 years 2 weeks 6 days 2 hours ago) and read 3068 times:

This also depends on the size of the station .. the bigger the station, the more administrative work ... on a small station the manager typically is more involved in the operations.

The manager is also the airline's local representative versus the local airport and goverment offices, and is also on the airlines' local operating committee ...





- I am LN-MOW, and I approve this message.
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