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BA Improved Significantly, Changed Attitude!  
User currently offlineEGGD From United Kingdom, joined Feb 2001, 12443 posts, RR: 35
Posted (11 years 9 months 1 week 2 days ago) and read 1180 times:

Hi folks,

I never used to be a huge fan of the UKs flag carrier (and it IS the flag carrier, no doubt about it), but I have to say they have improved significantly especially since 9/11. My great uncle said it best about the former BA 'the ground and cabin crew used to think they were better than the passengers, even those in Business and first'. And that was true, there weren't that many smiles from the cabin crew, but...

The last couple of flights things have changed for sure, everything is nicer. Our Captain when we flew LHR-ATH on 18th December was a happy guy, he explained to us in length why there may be a slight delay, and how long it would be under different circumstances (in the end the delay was very small, a gentleman was connecting from Seattle and whilst his baggage was easily transferred to the aircraft, he couldn't make it so quickly due to needing to use the heathrow express, but he arrived). He then explained how long the flight would be, what the temperature in Athens was, and lots of other stuff.

The cabin crew were friendly, happy and chatty, and attentive. Which makes a change!!! j/k. But what impressed me the most was the FOOD!! It was unbelievable, i don't know what it was but it tasted nice!! No seriously though, it was pasta for starter, which wasn't great but the main course was a sort of chicken risotto type thing. I had 3 generous chicken breasts, in the most beautiful sauce and rice (in the sauce). For dessert, an apple pie, but I don't like apple pie, but it tasted nice for apple pie  Big grin.

Our flight was scheduled as 3h 45 minutes but only took just under 3. The pilot was so bright and cheerful at 3:30am when we arrived in Athens, and wished us a great holiday/journey/business whatever etc...

So they have changed, for sure. I really enjoyed my experience on BA this time (despite the crap seats we got on both flights, but we chose them so Big grin).

Regards

Dan

7 replies: All unread, jump to last
 
User currently offlineEGGD From United Kingdom, joined Feb 2001, 12443 posts, RR: 35
Reply 1, posted (11 years 9 months 1 week 2 days ago) and read 1173 times:

Oh btw this is not a trip report (mine are much better,  Big grin). Just noting that they have improved. tis all.

User currently offlineQantas744 From United Kingdom, joined May 2004, 246 posts, RR: 5
Reply 2, posted (11 years 9 months 1 week 2 days ago) and read 1152 times:

Unfortunately I have to report quite the opposite, in my flights over the last 12 months BA have really impressed me with their improving attitude particularly towards Y class customers but my last three flights have left me with in an increasing feeling that it was only a temporary thing. There seems to be a contrast in attitudes and service styles between the short haul crews and the long haul crews. Flying back from SIN a couple of weeks ago the service in Y was pretty awful-(although still better than some of the competition) by that I mean customer service.....the meals were, ok the IFE was ok, but the attitude of the crew (when we could see one of them) was downright ugly.

They would still be my first choice for domestic/euro flights but I'm going to check out the opposition on the next long haul trip.


Matt



you can't buy time but you can sell your soul and the closest thing to heaven is to rock'n'roll
User currently offlineBritair From United Kingdom, joined Aug 1999, 933 posts, RR: 16
Reply 3, posted (11 years 9 months 1 week 1 day 23 hours ago) and read 1124 times:

Hi Dan! Couldn't resist saying a huge thank you for your comments. It does mean a lot to everyone at BA, so on behalf of us all - thanks!! I know we dont always get it right (who does??? Big grin) but trust me we are trying harder now than any time in our history! The past year has been the most humbling time of all, in many ways. I agree that for many years the BA ego got in the way of fantastic customer service, but times have changed.....quoting an unlikely source (Dolly Parton!!!) "A peacock that sits on its tail feathers is just another turkey!"  Smile

Cheers  Smile


User currently offlineEGGD From United Kingdom, joined Feb 2001, 12443 posts, RR: 35
Reply 4, posted (11 years 9 months 1 week 1 day 23 hours ago) and read 1115 times:

tbh, it was long haul that didn't impress me too much. Qantas were IMO better despite the lack of entertainment. However in respect to BA their crew did do more than the Kenya Airways business class crew did (on at least one flight anyway).

We even had to fill out a survey... britair - is this something BA are doing to try and intice more customers and improve their service? One question which amused me was 'what do you think of your ... seats' you know what I mean, where they put us on the plane  Big grin. Well anyway for both flights we did the online booking beforehand and my dad chose the seats trying to find the best for us (11D,E and F on the way out, 7D, E and F on the way back), but the funny thing was that my mum wasn't too happy, and put that she didn't think much of the seats we were given, even though we chose them Big grin.

Why were there no windows on row 11? and in row 7 we had no view of the TV screen because the separation between business (which I think is unnecassary considering there is hardly a difference) and economy was in the way; the little plastic flap that hangs down from the roof. However the chief F/a kindly offered some seats to the rear, but none of them were together and the movie didn't look much fun either.

On a sidenote, something I guess thats not to interesting; but on the way back due to storms in Europe we had a real strong headwind up to LHR, and were then put in the holding pattern for LHR. I realized that we must be running out of fuel and sure enough, to my dismay, after one circuit in the holding pattern our captain remarked 'we are pleased to announce that the delay will be not as long as suspected, and LHR controllers have found us a slot so we will be landing soon'. Still amazes me seeing London at night all lit up, plus we were dodging clouds and every time we turned you could see another aircraft coming our way (as per usual).

Cool! I guess we were low on fuel, thats the conclusion I came to, especially considering the series of tight turns we needed to undertake to get onto the approach path to 27L.

Regards

Dan


User currently offlineBritair From United Kingdom, joined Aug 1999, 933 posts, RR: 16
Reply 5, posted (11 years 9 months 1 week 1 day 22 hours ago) and read 1089 times:

Yeah, the inflight surveys are an important part of the service improvements. I have done one on almost every flight with BA lately!!! (Giving it to staff to complete is cheating i guess!)  Big grin

As for your seating, well I assume you were on 757's both ways to Athens....the configurations do vary even within the 757 fleet, so unfortunately it can be tough to control. But that is no excuse, granted. The earlier the seats are assigned the better choice you have, otherwise seating is handed over to the airport (and staff that have a clue how to use the Checkin mode - like me!!  Smile ) 24 hours prior and thats when all the blocked seats are released.

Cheers  Smile


User currently offlineArsenal@LHR From United Kingdom, joined Mar 2001, 7792 posts, RR: 20
Reply 6, posted (11 years 9 months 1 week 1 day 21 hours ago) and read 1050 times:
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I have only positive things to say about BA. I base my comments on what i've experienced myself on BA flights, which has always been extremely pleasant.




In Arsene we trust!!
User currently offlineTonyBurr From United States of America, joined Mar 2001, 1025 posts, RR: 0
Reply 7, posted (11 years 9 months 1 week 1 day 17 hours ago) and read 986 times:

I have not flown BA longhaul too often ( Fly UA) but I have to say that when I have wether in economy of business class I have always been very impressed with them. I recently got bumped off a UA flight in C (due to connection delays) and put on a BA flight in economy and was VERY impressed with the service and the seating. I looked at their cabin between economy and business (forget what it is called) and thought it was worth the savings over C. I have been lucky to fly First on BA on longhaul and was VERY impressed! I think they have the best cabins of any airline, and have been lucky to have great FA's. If ONLY they were in Star Alliance!!!!!

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