Flyboy36y From United States of America, joined Mar 2000, 3039 posts, RR: 7 Posted (11 years 7 months 3 weeks 2 days 18 hours ago) and read 1264 times:
I am due to fly 4 segments on Aer Lingus (EI) next month. They are LHR-DUB (A321), DUB-BRU (737), BRU-DUB (737), and DUB-LHR (A320).
I am already not-impressed. They don't offer pre-assigned seating and seemed to not understand why I would expect there to be? Well, maybe because where I am from almost EVRY flight has it? They list all flights as BREAKFAST or LUNCH flights, but based on my reaserch, I have been told that while this USED to mean a hot meal, they recently replced that with a hot snack, and then again replaced it with a choice of cofee, beer, tea, or water, and pack of crackers. Thy don't even offer Juice or soda on these flights I've been told. On American Eagle (not even a mainline flight) one will have a FULL choice of bevreges and a snack. Also, they sent their ticket to me in a paer envelope, normal mail. This caused the tickets to be soaked through because it was raining. I needed replacments.
In addition to these problems, AER LIGUS is the only airline in One World that does not get AA Credit for "L" class. I've also been told EI is not good on legroom.
So... tell me what you think. Will I enjoy my flights?
ContinentalEWR From United States of America, joined May 2000, 3762 posts, RR: 13
Reply 1, posted (11 years 7 months 3 weeks 2 days 18 hours ago) and read 1239 times:
Aer Lingus does not operate the A320. Only the A321. I'm pretty sure about that. I have flown them from LHR to DUB and back and from EWR to DUB and back, on the A330 (EWR-DUB-EWR) and 737-400 (LHR-DUB-LHR) and was not overly impressed. All of the flights were delayed. The crew did their job but were not really friendly or customer-sensitive. The food was skimpy and the entertainment on the transatlantic flights was pitiful. The ground staff at all the airports were borderline rude.
Teahan From Germany, joined Nov 1999, 5293 posts, RR: 61
Reply 2, posted (11 years 7 months 3 weeks 2 days 18 hours ago) and read 1236 times:
Aer Lingus service has really been going downhill these days. No more hot meals in Business (!) Class on European routes, replaced by some snack boxes. No free food/drink at all in Economy on Ireland-UK provincial (all except LHR) flights. The same was going was going to be introduced on European routes but has now been deferred/cancelled.
The ground staff goes from excellent (rarely) to appalling and as you said, they are extremely stingy on FFP points/miles (don’t even get me started on their own programme, TAB).
Aer Lingus legroom is about the European average, no better and no worse.
I have three return Aer Lingus flights booked, two DUB-GVAs and one SNN-LHR but to tell you the truth, I am not at particularly looking forward to them.
Oh but they are about to make a profit (following almost going bankrupt just 12 months ago) so they must be doing something right?
Goodbye SR-LX MD-11 / 6th of March 1991 to the 31st of October 2004
Craigy From United Kingdom, joined Jun 2001, 1118 posts, RR: 0
Reply 4, posted (11 years 7 months 3 weeks 2 days 18 hours ago) and read 1232 times:
Just for the record, Aer Lingus do operate A320s, they have 10 of them.
I am surprised to hear that their service is so bad. They must have to really cut corners to compete with the low cost carriers in Europe.
Kaitak From Ireland, joined Aug 1999, 12411 posts, RR: 37
Reply 6, posted (11 years 7 months 3 weeks 2 days 15 hours ago) and read 1193 times:
I've always found them quite friendly, but I haven't flown them since they went down the low cost route. They have had to change; it's adjustment to a new reality. While it would be nice to go back to the old days, I'd much prefer an airline which was expanding rapidly and had low fares, as EI now does.