Singapore 777 From Australia, joined May 1999, 1031 posts, RR: 3 Posted (15 years 11 months 4 days 17 hours ago) and read 2496 times:
I would like to find out more about the service of this airline. It seems they have 757s and 767s in their fleet, quite a nice colour scheme and also maybe A340s? I would like to find out about the service of this airline, how its F/As are and whether there is PTV etc.
SQ2 From United States of America, joined Sep 2005, 75 posts, RR: 0
Reply 1, posted (15 years 11 months 4 days 17 hours ago) and read 2401 times:
Have not flown on BI before but from what I know, their service is so so. As for their A340, it has been sold off during the Dubai Airshow earlier this year. It was previously the private aircraft of the Sultan of Brunei's daughter. It was not used on commercial flights.
Brissie_lions From , joined Dec 1969, posts, RR:
Reply 2, posted (15 years 11 months 4 days 17 hours ago) and read 2398 times:
Firstly, BI do not have any A340s in the fleet. It belongs to Sultan Haji Hassanal Bolkiah Mu'izzaddin Waddaulah, and he merely operates it in BI colours. In fact, I am not even sure if the A340 is still operated by Sultan Bolkiah. BI has 8 767-300s and 2 757-200s. The Fokker 70s have now been withdrawn from use.
Secondly, BI is a dry airline; meaning that they do not serve alcohol on board, although you are allowed to bring your own on board and drink that. The flight attendants, will even supply you with mixers and ice.
The service is great. I flew them some years ago from Perth-Bandar Seri Begawan-Singapore (the fare was actually cheaper than flying SQ or QF direct PER-SIN). The flight attendants are amongst the friendliest in the sky, and are only too happy to help you with anything you may need; nothing is too much trouble it seems.
The aircraft are actually the Sultan's aircraft and BI 'borrows' them. The aircraft I flew was one of their 767-300s. Being on an interline ticket at the time, I was upgraded into First Class. I am not sure whether all of their fleet are decked out the same, but the bathrooms has gold plating everywhere (just proof of the money that the Sultan has at his disposal).
I am not sure about PTV. It may be something that the Sultan has put 'a few' dollars into, but it was some time ago when I flew BI.
If you are thinking of flying them from Europe to Australia, or wherever, I really do recommend staying a few days in Brunei. BSB is so small you can walk from one edge of the city to the other in a matter of minutes. One sight not to be missed is Kampong Ayer in BSB. It is like a city in it's self, built on stilts over the water. I think about 20,000 people live there, they have schools, cinemas, shops, everything you can imagine, in K.A. and it is all built over the water.
The Sultan's Palace and the Omar Ali Saifuddin Mosque really are beautiful (gold, of course), and if you are there the right time of year, I think people are able to tour through the palace. There is also Jerudong Park, which is an amusement park which the Sultan built for the people...best thing is....it is all free!!
I must say that the Sultan really loves his people, and this shows with your first experience of Bruneian hospitality, and I would recommend to anyone thinking of flying from Europe to Australia, or vice versa, to give BI a go.
Avion From Bouvet Island, joined May 1999, 2205 posts, RR: 6
Reply 5, posted (15 years 11 months 4 days ago) and read 2369 times:
I know the service is on board is not that good but the interiors are the best. The gold plating is not only in the lavatories, it is everywhere (on the seats, etc.). I've only flown royal brunei twice from Zurich to Bali and return.
Brissie_lions From , joined Dec 1969, posts, RR:
Reply 7, posted (15 years 11 months 3 days 20 hours ago) and read 2357 times:
How did you know?
When I fly I really do not keep a detailed account of my flight. I sit back, drink as much piss as possible, and enjoy the ride.
I flew BI PER-BWN-SIN-return in 1994. All that I can really remember about the flight is that it departed ontime, the flight attendants were absolutely stunning (and attentive too of course), that they kept the ice for my Chivas Regal coming and that the flight itself was really uneventful (the best type of flight). It is these uneventful flights which, personally, make one want to fly a particular airline again.
TO AVION: An airlines service is only as good as what one expects.
Some people may only expect a can of coke, others may expect the f/a's to wait on you hand and foot (sort of like a slave who caters to your every whim)
All I expect from an airline is beautiful and attentive flight attendants (chauvinistic, I think not!!), a nice meal (not 5 star silver service, as I very rarely eat airline food anyway. Because my flight with BI was in first-class I did get the silver service attention, although as a general rule, I do not want or expect this). What aspect of BI's service made you say that BI's service is not all that good? What exactly were you expecting and what exactly did you get? Like to hear more about that, because my experience with BI was everything that I wanted and expected.