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Survey: What Do You Do At Check In  
User currently offlineZrs70 From United States of America, joined Dec 2000, 3525 posts, RR: 8
Posted (13 years 5 months 5 days 16 hours ago) and read 2795 times:

a) Wait at the front of the line until you are called to a specific agent?
b) Go to the agent's counter as soon as another passenger leaves?
c) Use the easy-check in machine?
d) Use internet check in?

When I need to check in at the counter, I am an "A" person. I find that the agent is often still busy finalizing a previous record after that passenger leaves, so approaching that counter space can be annoying. Or perhaps that agent is about to leave the space, for break or for a meeting or whatever.

Otherwise, I use easy-check in.

17 year airliners.net vet! 2000-2016
16 replies: All unread, jump to last
User currently offlineSeiple From , joined Dec 1969, posts, RR:
Reply 1, posted (13 years 5 months 5 days 16 hours ago) and read 2798 times:

I stand in the first class line due to elite status and always wait until called forward because often one of the coach agents will call FC line folks forward instead of those in the main line.

If not checking baggage, I use the e-ticket machines where available (all the time at STL).

User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 2, posted (13 years 5 months 5 days 16 hours ago) and read 2779 times:

When I am flying within Germany or within Europe:

c) Use the easy-check in machine

when I am flying intercontinental:

b) Go to the agent's counter as soon as another passenger leaves?

The risk to get a bad seat when using the easy check in machine is to high, especially on long flights. A few month ago I used the easy check in machine and I choose a window seat but I got a middle seat. Good that it was only on a flight from DTM to FRA (45 minutes), imagine the same would happen on a 12 hour intercontinental flight.


User currently offlineAWA22 From , joined Dec 1969, posts, RR:
Reply 3, posted (13 years 5 months 5 days 16 hours ago) and read 2765 times:

I hate it when passengers approach the counter before they are called up to it. Say I just sold a ticket to the passenger I just helped well I am gonna have to do some paper work before I can help the next person, if you come up before I am ready your gonna wait. Just wait until your called to the counter.

User currently offlineCMK10 From United States of America, joined Feb 2004, 513 posts, RR: 3
Reply 4, posted (13 years 5 months 5 days 15 hours ago) and read 2757 times:

I wait in the elite line until I'm called up because I've been too dumb to use e-tickets and those funky machines. But the next flight I'll be taking solo (LGA-DFW-PHX) I'll use the machines.
DC-10's Forever

"Traveling light is the only way to fly" - Eric Clapton
User currently offlineFlpuck6 From United States of America, joined Jun 1999, 2123 posts, RR: 27
Reply 5, posted (13 years 5 months 5 days 15 hours ago) and read 2727 times:

Because I work in the industry, when I travel, I prefer to be courteous and WAIT until I am called up.

When I travel intercontinental, however, and I have an e-ticket, I head straight for the self-check-in kiosks and then, if I have to, wait in line to get my bag tag. If no line for the bag tag, I will approach the appropriate counter right away.


Bonjour Chef!
User currently offlineSushka From United States of America, joined Nov 1999, 4784 posts, RR: 13
Reply 6, posted (13 years 5 months 5 days 14 hours ago) and read 2712 times:

Most of the time I stand in line. That way I can get some luggage tags.  Big thumbs up

Pershoyu Spravoyu Litaki!
User currently offlineSIA Fan From Indonesia, joined Aug 2000, 728 posts, RR: 1
Reply 7, posted (13 years 5 months 5 days 13 hours ago) and read 2694 times:

(a) when (c) is not available otherwise (c)

User currently offlineTpowaleny From United States of America, joined Sep 2002, 98 posts, RR: 0
Reply 8, posted (13 years 5 months 3 days 8 hours ago) and read 2658 times:

I typically use a kiosk because of the bonus miles on US (which not sure if they even have anymore...) If I'm at an airport without a kiosk I wait for a call from an agent...

I would do a web check-in provided there were bonus miles, if none, it's not the same. I need a "real" ticket, not something printed out of my crappy Epson.

User currently offlineTrickijedi From United States of America, joined May 2001, 3266 posts, RR: 4
Reply 9, posted (13 years 5 months 3 days 7 hours ago) and read 2645 times:

Whenever I fly domestic I try to use the self-check-in machines where available for:
-bonus miles

When I fly international I wait in line until I'm called. I do this whenever I'm in line anywhere anyway (ie. bank, post office, etc.)

Its better to be on the ground wishing you were in the air than be in the air wishing you were on the ground. Fly safe!
User currently offlineB747-437B From , joined Dec 1969, posts, RR:
Reply 10, posted (13 years 5 months 3 days ago) and read 2606 times:

It all depends how much time I have to spare. If I am running late, I have usually checked in online and go straight to the gate. If I have time to spare, I will usually go to the counter to checkin with an agent. I'm elite on pretty much every airline I fly, but I find that in most cases it is quicker to use the regular desks rather than the Elite lines.

User currently offlineKL713 From Netherlands, joined Aug 2001, 772 posts, RR: 1
Reply 11, posted (13 years 5 months 2 days 19 hours ago) and read 2549 times:

In case of short-haul flights, and there is the possibility for E Check-in I am a C man definitely....

In case of long-haul flights.....B

732 733 734 73G 738 739 742 743 744 752 763 77E 773 77W 319 320 332 333 343 388 M11 146 DH4
User currently offlineA330_DTW From United States of America, joined Sep 2000, 371 posts, RR: 0
Reply 12, posted (13 years 5 months 2 days 19 hours ago) and read 2543 times:

I work in the industry, too, and wait till I'm called when traveling non-rev, when at the bank, the post office, or anywhere else where there are multiple agents/employees to assist customers. I find it rude and annoying to just walk up to someone "who isn't busy" because I don't know if they're finishing up with their last customer or not.

While checking in at CUN a year or so ago, I was standing in line to check-in and a customer walked away from an agent. I was next in line, but was waiting for her (or another agent) to call me. Then I heard this little punk behind me say, "Come on, let's go!" So I turned around and said, "Look, asshole, I'm waiting until she calls me." Several people behind him laughed and clapped because he had been really annoying while standing in line. I mean, come on, it's Mexico and things are much more laid back and no one is in a hurry but the creep who was behind me.

User currently offlineLegalman From , joined Dec 1969, posts, RR:
Reply 13, posted (13 years 5 months 2 days 18 hours ago) and read 2536 times:

Dumb question for you all. I fly BA often BOS/EWR to LHR. Now, I always wait in the lines. What is this e-check in? Can I check in via the internet? what are the check in machines? Keep in mind my wife ALWAYS has 2 bags to check. Thanks!

User currently offlineJrlander From United States of America, joined Aug 1999, 1108 posts, RR: 0
Reply 14, posted (13 years 5 months 2 days 17 hours ago) and read 2517 times:

Most of my flying is non-revenue flying. Delta allows non-revenue passengers to check-in via the kiosk for domestic flights, and to check begs there as well. It's great! I also use the kiosk when I'm flying domestically on a normal e-ticket.

The only times I go to the counter are when I'm either travelling with my cat or flying internationally, whether non-revving or not. And I always wait until I'm called.

User currently offlineBritair From United Kingdom, joined Aug 1999, 933 posts, RR: 14
Reply 15, posted (13 years 5 months 2 days 17 hours ago) and read 2510 times:

Hi Legalman, Here is some handy info for you from www.ba.com:

"Self-Service Check-in Machines
Avoid the queues with our Self-Service Check-in machines.
Located near the check-in area, Self Service Check-in Machines allow you to check-in for your flight if you have an ATB ticket (cardboard ticket with magnetic stripe on the back), or e-ticket. You may also change your seat if availability allows. The "How to check-in" section of this web site contains more information about the different ways to use the Self-Service Check-in machine.
Let us take you through the Self-Service Check-in process step-by-step and you'll see how easy it is to get through the Terminal and onto the plane."

In the USA we only have the SelfService machines at JFK only.

There is a really good demo you can run. To launch the demonstration go to...


I have used the machines myself and love it!! Super quick and fun!

Cheers  Smile

User currently offlineAvroarrow From Canada, joined Sep 2001, 1046 posts, RR: 0
Reply 16, posted (13 years 5 months 2 days 16 hours ago) and read 2501 times:

When flying AC/United codeshare I always use the automated kiosks, never had any problems baggage or otherwise. I have used Westjets self serve kiosks once only due to them not being able to deal with baggage via a self serve check in. When I do wait in line I always wait till I'm called. (Just like a good dog.)  Smile/happy/getting dizzy

Give me a mile of road and I can take you a mile. Give me a mile of runway and I can show you the world.
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