LHMARK From United States of America, joined Jan 2000, 7255 posts, RR: 46 Posted (8 years 11 months 6 days 9 hours ago) and read 2299 times:
Memo to chain store executives and management:
I do not want your discount card. Stop asking me every time I buy a book.
I do not want a subscription to entertainment weekly. I do not want your anti-spyware program; I have my own.
I do not want to upgrade to the DVD scratch protection program, nor do I want the bundled video game hint book for $20 more. Stop telling me how dire the consequenes will be if I don't sign up for the extended warranty. It's an admission that you sell shitty goods.
Stop forcing your employees act like panhandlers. It's damaging to their morale, and it pisses me off. I'm engaging in a fair transaction, is that not enough?
"Sympathy is something that shouldn't be bestowed on the Yankees. Apparently it angers them." - Bob Feller
It's amazing how many people buy them. I was at Best Buy the other day, bought a $39.99 DVD player for my daughter and was offered a 2 year warranty for $20.00. Who in their right mind would spend $20 to insure a $40 purchase?
The BW article also said that Walmart is getting into the game and will offer a much cheaper warranty plan. Just goes to show you that their is a sucker born every minute.
Nordair From , joined Dec 1969, posts, RR:
Reply 4, posted (8 years 11 months 6 days 5 hours ago) and read 2243 times:
Quoting LHMARK (Thread starter): Stop forcing your employees act like panhandlers. It's damaging to their morale, and it pisses me off. I'm engaging in a fair transaction, is that not enough?
I agree totally. I will avoid the nuisance of shopping at stores who have an aggressive upsell policy.
This also brings to mind the stores who instruct their check out employees to ask customers if they found everything they were looking for. What happens when a customer says "no"? The employee stands there like a deer caught in the headlights.
At a well known North American chain store specializing in office supplies and equipment, the staff is instructed to ask "Did you find everything you were looking for?" to each customer. I asked one of the employees one day, what are they supposed to do if someone tells them they did not? He shrugged his shoulders and replied, "I don't know. They never said because they don't expect people to say that they have not found what they wanted."
I am not going to say which chain this is, but it does rhyme with the last name of one of Donald Trump's ex-wives.
Psa53 From United States of America, joined Aug 2003, 3072 posts, RR: 4
Reply 7, posted (8 years 11 months 5 days 3 hours ago) and read 2186 times:
Quoting Pope (Reply 3): Best Buy the other day, bought a $39.99 DVD
I bought the same, 4 DVD for gifts.They even read jpegs(slide shows on disc) .Pretty good for the price.Yeah,they offered me the same ESP.
What?Video/Audio technology changes every 6-12 months.No way.
However,I highly recommend buying insurance for your cellular,especially if your under a contract.
Not the extended warranty from the retailers,but the insurance coverage
from your cellular company.It costs about 4.99m(verizon,nextel) 3.99(cingular).There is a 50.00 deductable on most plans,but it's better then paying full SRP for a new phone which most are $200.00+,if you lose it.
That is the truth.. There is nothing worse than entering into a sale where the buyer is already pissed off or damn close to it and then being forced to try and sell them some other crap. After losing a few dozen sales to the damn upsells it really does hurt your motivation. I gotta wonder if they really make as much off upsells as they lose in pissed off customers.