Kdca4life From , joined Dec 1969, posts, RR: Posted (14 years 8 months 5 days 13 hours ago) and read 1045 times:
Too funny (from MSNBC)...
I work in a movie theatre and I was in the concession stand it was really busy and the lines were very long. I had one man approach my counter and say, “F*****g A! What’s wrong with you people, can’t you move any faster?!” I ignored the man’s rude comment and said, “What can I get for you?” in my sweetest voice. He went ahead and started to give me his order. I already knew his drink and popcorn order, but needed to know if he wanted butter. Just as I turned back to ask, his cell phone rang. I let him answer it and then got his attention to ask about the butter. I said, “Would you like but-” when he cut me off. “Dammit can’t you see that I’m on the phone? You can wait just a goddamn minute!” I replied in a very controlled voice, “Were you not the person who just complained about us going faster?” “That doesn’t matter, I am on the phone!”
I walked off. And told my manager the story and that they would have to deal with him. When my manager walked up the guy was still on the phone. My manager said, “Excuse me sir... excuse me?” The man shot him a dirty look and turned away. My manager simply took the mans popcorn threw it away, poured out the drink and told me to help another customer. I called another customer forward. And my manager walked out of the concession stand into the lobby to stand next to the man. The man became enraged when I started to help the next person and finally told the person on the phone he had to go. The man turned to me and started to complain, but my manager cut him off. “I’m sorry sir but you have been unforgivably rude, and will have to leave the theater immediately.” One can imagine the argument that ensued.
My manager (Ben) is not a small man, he stands at 6’4” is thin but muscular and 22, this man was probably in his mid-thirties, about 5’6” and painfully thin. When the man demanded his money back for his ticket Ben explained that since he was being kicked out he didn’t get his money back. The man took a swing at Ben, who avoided it and immediately turned to tell someone to call the cops. When he turned the man threw his cell phone and hit Ben in the side of the head. Ben turned back to dodge another swing. Ben started to take a swing at the man but thought better of it. By that time another male manager had come to back him up. The guy grabbed his cell phone off the ground and dialed 911. Once the operator was on the line he would only scream obscenities at her, so she hung up on him. By then the police had gotten there. The man threw the phone at one of the cops and hit the guy in the face. In order to subdue and arrest the man the police had to chase him across our lobby tackle him and hog tie him. The whole time he kept screaming, “I was making a phone call! You never interrupt someone on the phone!”
He got nine months in jail for public misconduct and resisting arrest.
CPDC10-30 From , joined Dec 1969, posts, RR:
Reply 1, posted (14 years 8 months 5 days 13 hours ago) and read 1029 times:
Not a phone story, but one (rather large) woman went brezerk in the line at McDonalds when I was there with my bf last spring. She thought that the people behind her (a middle aged couple) were making fun of her for ordering a double big mac, but they weren't. She started ranting about how it was none of their business and then started screaming obscenities and threw her drink at another lady standing by, making a huge mess on her. When the store manager asked her to calm down, she lunged at him and tried to put her hands around his neck. At that point I and and another man restrained her and finally we got her to leave..but not before she kicked over half the chairs and screamed incessantly.
Airlinelover From , joined Dec 1969, posts, RR:
Reply 3, posted (14 years 8 months 5 days 10 hours ago) and read 1020 times:
When someone at my checkout is on the phone, I treat them as if they AREN'T on it.. Same volume voice and everything.. I think it's rude.. If I am in line and my phone rings, I say "I'll call you back" unless it's an emergency..