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Thanks Alot Apple!  
User currently offlineFXramper From United States of America, joined Dec 2005, 7361 posts, RR: 85
Posted (8 years 7 months 4 weeks 3 hours ago) and read 1076 times:
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So I got into my pool with the Nano and it broke. I called Apple and told them I broke it in my pool and didn't have a replacement/warranty card. They said no problem and would replace the Nano free of charge. I wasn't even charged a replacement fee or shipping. They sent a prepaid shipping box with DHL and I get a new Nano in 2 days.

I'm still in shock... bouncy 



12 replies: All unread, jump to last
 
User currently offlineBill142 From Australia, joined Aug 2004, 8466 posts, RR: 8
Reply 1, posted (8 years 7 months 4 weeks 3 hours ago) and read 1071 times:

Umm.. why were you getting into a pool with a nano? since when were they water proof?

User currently offlineFXramper From United States of America, joined Dec 2005, 7361 posts, RR: 85
Reply 2, posted (8 years 7 months 4 weeks 3 hours ago) and read 1069 times:
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Quoting Bill142 (Reply 1):
Umm.. why were you getting into a pool with a nano? since when were they water proof?

Forgot it was in my swim shorts...careless mistake.  


I did mention to the Apple Customer Care supervisor I spoke with that Apple should develope a water-proof version of the iPod for people like myself. He sent a memo to Steve Jobs!  Smile

[Edited 2006-04-30 06:40:51]

User currently offlineUAalltheway From , joined Dec 1969, posts, RR:
Reply 3, posted (8 years 7 months 4 weeks 2 hours ago) and read 1059 times:

Sounds like you need something like this:

http://www.powermax.com/product/Otte...ano_Waterproof_Case/ms-139039.html

Better luck next time  Wink.. but good to hear about your good experience with Apple CS Big grin


User currently offlineLentigomaligna From , joined Dec 1969, posts, RR:
Reply 4, posted (8 years 7 months 4 weeks 2 hours ago) and read 1057 times:

Quoting FXramper (Thread starter):
They said no problem and would replace the Nano free of charge

What what what?

I sent in my malfunctioning 6 month old, under-warantee, PowerBook. They said it had liquid damage (not sure from what), which voided the warantee, charged me $1100 and then proceeded to take over 5 weeks to get it back to me (5 business days my ass). Glad it's going well for you, but hell, I wish they'd treated me that well.

[Edited 2006-04-30 07:19:56]

User currently offlineGarri767 From , joined Dec 1969, posts, RR:
Reply 5, posted (8 years 7 months 4 weeks 2 hours ago) and read 1041 times:

Quoting Lentigomaligna (Reply 4):

i dont get how get gets it replaced and sent back without warranty..(fxramper)  confused 


User currently offlineIAH777 From United States of America, joined Mar 2008, 0 posts, RR: 4
Reply 6, posted (8 years 7 months 4 weeks 1 hour ago) and read 1015 times:

Quoting Bill142 (Reply 1):
Umm.. why were you getting into a pool with a nano?

Listening to Handel. Duh...  biggrin 


User currently offlineFXramper From United States of America, joined Dec 2005, 7361 posts, RR: 85
Reply 7, posted (8 years 7 months 3 weeks 6 days 8 hours ago) and read 959 times:
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Quoting Lentigomaligna (Reply 4):
Glad it's going well for you, but hell, I wish they'd treated me that well.

a nano isnt a powerbook!  Smile

Quoting Garri767 (Reply 5):

i dont get how get gets it replaced and sent back without warranty..(fxramper)

neither do i, but im not gonna argue! i told them i dropped it in the pool, im not gonna complain!  Smile

Quoting IAH777 (Reply 6):

Listening to Handel. Duh...

Tchaikovsky.  Smile


User currently offlineAloges From Germany, joined Jan 2006, 8766 posts, RR: 42
Reply 8, posted (8 years 7 months 3 weeks 6 days 6 hours ago) and read 925 times:

Well, at least we know where all that money you have to pay for one of those external-HDDs-with-a-tiny-display-and-a-little-software goes to... oh and I do know a Nano has flash memory.


Walk together, talk together all ye peoples of the earth. Then, and only then, shall ye have peace.
User currently offlineDaleaholic From UK - England, joined Oct 2005, 3208 posts, RR: 13
Reply 9, posted (8 years 7 months 3 weeks 6 days 6 hours ago) and read 916 times:

So... technically I could phone Apple, tell them I dropped my Nano in the pool and they send me a new one. Well that'd be good because I don't have one!!! Don't particularly like apple anyway.


Religion is an illusion of childhood... Outgrown under proper education.
User currently offlineLentigomaligna From , joined Dec 1969, posts, RR:
Reply 10, posted (8 years 7 months 3 weeks 6 days 6 hours ago) and read 908 times:

Quoting FXramper (Reply 7):
a nano isnt a powerbook

Yeah, but the thing is I didn't admittedly drop mine in the pool  silly 

Lucky bastard.


User currently offlineBoeingFever777 From United States of America, joined Jul 2009, 409 posts, RR: 53
Reply 11, posted (8 years 7 months 3 weeks 6 days 5 hours ago) and read 896 times:

Quoting Garri767 (Reply 5):
i don't get how get gets it replaced and sent back without warranty..(fxramper)

It's called customer service and loyalty. Drew's ex has Macbook Pro 2.16 and a Mac Mini with the 23-inch Cinema HD display all on airport! So trust me Apple will replace a $200 nano for him due to his customer loyalty.

I can't wait for Apples Home Theater technology devices in late summer! Big grin



Faire du ciel le plus bel endroit de la terre.
User currently offlineIAH777 From United States of America, joined Mar 2008, 0 posts, RR: 4
Reply 12, posted (8 years 7 months 3 weeks 6 days 2 hours ago) and read 875 times:

Quoting FXramper (Reply 7):
Tchaikovsky

But he didn't write Water Music.  Wink


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