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Tips And Hints From Your Job To Help Everyone Out  
User currently offlineKLM672 From United States of America, joined Oct 1999, 2455 posts, RR: 3
Posted (8 years 4 months 3 weeks 1 day 16 hours ago) and read 2752 times:

I thought it might be a fun idea (I could be wrong) to let everyone in on some tips and hints and other interesting notes on your job and how we can improve it. I do realize that on a.net we all come from different countries so this may not work as smooth as I would like but lets give it a shot.
I work at a grocery store in America.

-If the light is on, someone its open, just because 3 people are in line at one register and none at another light means its closed

-If at all possible, try to put the heavy items on the belt first. Its hard to shift around everything in your cart at the end to fit them in.

-All produce has a code, it doesn't help much if you tell us the price, we need to put in the code for invitory reasons.

-As nice as a thought that it is, the cashiers and baggiers do not know where every single item in the store is, we're almost never there unless we're shopping ourselves.

Your turn!

29 replies: All unread, showing first 25:
 
User currently offlineUTA_flyinghigh From Tunisia, joined Oct 2001, 6495 posts, RR: 50
Reply 1, posted (8 years 4 months 3 weeks 1 day 16 hours ago) and read 2747 times:

RTFM before calling/emailing support.

UTA  checkeredflag 



Fly to live, live to fly - Air France/KLM Flying Blue Platinum, BMI Diamond Club Gold, Emirates Skywards
User currently offlineCadet57 From United States of America, joined Jul 2005, 9085 posts, RR: 30
Reply 2, posted (8 years 4 months 3 weeks 1 day 16 hours ago) and read 2734 times:

Quoting KLM672 (Thread starter):

yup  checkmark  I work at a grocery, and its a pain in the ass. Its work that I work in the Deli, which is next to the Butcher, when he leaves, people think Im a butcher and when I tell them I cant cut any meat for them they flip out and swear, call me a liar and say i really am the butcher but am too lazy or, Im not going to help them because their Hispanic(true story)



Doors open, right hand side, next stop is Springfield.
User currently offlineMattRB From Canada, joined Apr 2005, 1624 posts, RR: 9
Reply 3, posted (8 years 4 months 3 weeks 1 day 16 hours ago) and read 2728 times:

Quoting UTA_flyinghigh (Reply 1):
RTFM before calling/emailing support.

 checkmark   bigthumbsup 

So much time wasted because they don't..

From yours truly:

Fighting the PC Feel Good Bull Crap ™ with logical facts may just get you fired (we'll see how the next few days go, I'll update if this proves true)



Aviation is proof that given, the will, we have the capacity to achieve the impossible.
User currently offlineCarmenlu15 From Guatemala, joined Dec 2004, 4759 posts, RR: 30
Reply 4, posted (8 years 4 months 3 weeks 1 day 16 hours ago) and read 2722 times:

From my experience in airline reservations (guess it applies to call centers in general):

- A little courtesy goes a LOOOONG way.

- The menu is there for a reason. Listen to the options available and dial accordingly, that way you'll be redirected to the proper agent.

- If for any reason you are not satisfied with the service provided, you're in your right to ask for a supervisor. When doing so, however, please remain calm; otherwise, the supervisor will already be defensive when you speak to him/her.

- Have all the information handy when calling. It's amazing the amount of people that complain their call is taking too long, when they are the ones keeping the agent on hold.

- Always take note of the agent's full name, it helps a lot should you have any claim.

Saludos  airplane 



Don't expect to see me around that much (if at all) -- the contact link should still work, though.
User currently offlineFlyingbabydoc From , joined Dec 1969, posts, RR:
Reply 5, posted (8 years 4 months 3 weeks 1 day 16 hours ago) and read 2720 times:

Quoting KLM672 (Thread starter):
Your turn!

Don't place kids, even toddlers or small babies, on a high table/dresser/ bed. They do roll and fall on their little breakable heads.

Don't EVER let kids ride a bike without a helmet

Never hesitate in seeking medical attention even for the smallest complaint. It is better that we say it is nothing that you end up with a delayed therapy for your kid.

I could go on for days...

Alex


User currently offlineTransIsland From Bahamas, joined Mar 2004, 2046 posts, RR: 9
Reply 6, posted (8 years 4 months 3 weeks 1 day 15 hours ago) and read 2709 times:

I'm a college lecturer...

Hint to students: Don't put up signs on notice boards across campus advertising "second hand textbooks, mint condition," and then act surprised when your final exam grade isn't all that wonderful - especially when you hardly ever showed up to class.

Another hint: Yes, your cell phone does have an OFF button. I can show you.

Third hint: If you copy and paste your term paper from the Internet, I will find out - especially if you plagiarise something I wrote.

Fourth hint: Drawing an airplane on the blackboard/whiteboard before class is rather nice, but it does not get you an A in a history - all it does, is prove to me that you googled my name.

I could go on and on.  Wink



I'm an aviation expert. I have Sky Juice for breakfast.
User currently offlineTWISTEDWHISPER From Sweden, joined Aug 2003, 711 posts, RR: 2
Reply 7, posted (8 years 4 months 3 weeks 1 day 15 hours ago) and read 2705 times:

I'm an airfreight forwarder:

Before you pick up the phone to call me, ponder the following things:

- Do you know where you want to send the shipment? There's no country called Shanghai, and there's no city called New South Wales.

- If I ask you about the weight and dimensions, will you be able to provide me with them? "Some 60 kilos" is not accurate enough.

- Make sure that you realize the difference between CPT and DDU. Or EXW for that matter.

- Yes, magnets are dangerous goods, hence they require special handling = expensive.

- Yes, you do have to pay the fuel surcharge. Yes I know that it is sometimes more than the actual freight, it's not my decision though.

- There's a reason I give you the booking number/house airwaybill number. Make a note of it.

Quoting Carmenlu15 (Reply 4):

 checkmark 



Read between the lines.
User currently offlinePope From , joined Dec 1969, posts, RR:
Reply 8, posted (8 years 4 months 3 weeks 1 day 15 hours ago) and read 2699 times:

Quoting UTA_flyinghigh (Reply 1):
RTFM before calling/emailing support.

Ok. Fair enough. But on the flip side. How about providing a printed manual. More and more products aren't comming with printed manuals and you're left having to search through a poorly index 400 page Adobe Acrobat file to find what you're looking for.

While we're at it, how about not printing a manual in 15 languages and then folding it up into tiny little sections so it's impossible to follow where the instructions are going to.


User currently offlineMBMBOS From United States of America, joined May 2000, 2597 posts, RR: 1
Reply 9, posted (8 years 4 months 3 weeks 1 day 15 hours ago) and read 2692 times:

I work in a large law firm and have a lot young IT people who report to me. Very often, one of these guys or gals will get stuck on projects, then end up not completing them. Here are a few suggestions if you get stuck on a project:

- Talk to your supervisor. If you're stuck, there may be a valid reason - you don't have the adequate resources to complete the job, you may lack knowledge or a job skill to complete the job or someone in the organization may be getting in your way. A good supervisor will be a resource to you and can help you resolve the impasse.

- Work on something else for a while. Sometimes it's a big psychological boost to have a little success elsewhere. So, put a project aside and get something else on your to-do list done. You'll return to the tough project feeling refreshed and successful.

- Take small steps. If you're overwhelmed with a job, break it down into small, manageable pieces. Finish a piece and reward yourself - take a break and get a cup of coffee, or surf the internet for a few minutes.


User currently offlineNighthawk From UK - Scotland, joined Sep 2001, 5157 posts, RR: 33
Reply 10, posted (8 years 4 months 3 weeks 1 day 15 hours ago) and read 2691 times:

Quoting UTA_flyinghigh (Reply 1):
RTFM before calling/emailing support.

if you have read the manual and still need to ask for help, please provide us with ALL the details, every last seamingly insignificant detail.

Please dont just say "my computer is broke" and expect us to give you a fix. You dont go to the doctor and tell them "i dont feel well" and expect to recieve a diagnosis of cancer and be booked in for kemotherapy......



That'll teach you
User currently offlineABfemme From , joined Dec 1969, posts, RR:
Reply 11, posted (8 years 4 months 3 weeks 1 day 15 hours ago) and read 2676 times:

Quoting Flyingbabydoc (Reply 5):
I could go on for days...

Hey Alex, me too!!

One good piece of advise - If someone complains of central chest pain going up into their jaw or down the left arm put them in a car and go straight to A/E (alternatively ring immediately for an Ambulance) - Don't bother ringing the General Practitioner - simple as that.

Quoting KLM672 (Thread starter):
interesting notes on your job and how we can improve it.

How about our Government employ more Nurses !!

 Wink


User currently offlineKazzie From , joined Dec 1969, posts, RR:
Reply 12, posted (8 years 4 months 3 weeks 1 day 15 hours ago) and read 2672 times:

What would help:

- If Passengers read about the term and conditions BEFORE the flight so they don't get caught out and start arguing

- If Passengers queued for the right flight, They are displayed you know....

- If Passengers held their passports open on the photo page and gave me them and there BP individualy like instructed to, Not give me a pile of passport all closed up and BP's else where, slows up the boarding process... grr


User currently offlineKmh1956 From Bermuda, joined Jun 2005, 3324 posts, RR: 7
Reply 13, posted (8 years 4 months 3 weeks 1 day 14 hours ago) and read 2660 times:

I work as a school receptionist....
This is for parents:
Before you call, make sure you know to whom you wish to speak. I am not psychic.
Learn what your child is doing, what class he/she is in, who the teachers are and when school holidays are.
We have a long break in the summer, two weeks at Christmas and two weeks in the spring. That is sufficient time to plan a family vacation. Taking the kid out of school during term time is disruptive.
We are not your child's parents; you are. Take responsibility for their behavior. If it's bad, expect that it will be dealt with. The teachers are far too busy to devise ways to pick on a student.



'Somebody tell me why I'm on my own if there's a soulmate for everyone' :Natasha Bedingfield
User currently offlineMilan320 From Canada, joined Jan 2005, 869 posts, RR: 11
Reply 14, posted (8 years 4 months 3 weeks 1 day 12 hours ago) and read 2629 times:

Easy, all you need to do is get the book by Corinne Maier, entitled Hello Laziness (Bonjour paresse in French but translated to many languages).
A Bible for the slacker like myself, a good and funny read:

http://www.msnbc.msn.com/id/5698558/
-Milan320



I accept bribes ... :-)
User currently offlineSaxdiva From United States of America, joined Jun 2004, 2382 posts, RR: 41
Reply 15, posted (8 years 4 months 3 weeks 1 day 11 hours ago) and read 2612 times:

Quoting TransIsland (Reply 6):
If you copy and paste your term paper from the Internet, I will find out - especially if you plagiarise something I wrote.

 checkmark  And after I catch you the first time, please don't try it in subsequent papers. I will not only catch you again, but I'll also assume you're too stupid for college and will do what I can to shorten your career here.

Fifth hint (building off TransIsland's list): If your professor is droning on and on and then suddenly stops, it's probably a good idea to glance up from your cellphone/GameBoy/magazine and see what he/she is staring at before your classmates start giggling at you.

Sixth hint: Five minutes before class is NOT the time to call and ask if you can take the exam at a later date because you haven't been showing up for a while and didn't know it was scheduled for today.


User currently offlineManuCH From Switzerland, joined Jun 2005, 3011 posts, RR: 46
Reply 16, posted (8 years 4 months 3 weeks 1 day 11 hours ago) and read 2605 times:
AIRLINERS.NET CREW
HEAD MODERATOR

If you are unable to setup your Internet connection, fine, we're here to help. But if your computer is simply too old to run Internet, or is missing an Ethernet/USB port, don't ask for a refund on your subscription. Read system requirements before subscribing.

-Manuel



Never trust a statistic you didn't fake yourself
User currently offlineSATX From United States of America, joined Apr 2005, 2840 posts, RR: 6
Reply 17, posted (8 years 4 months 3 weeks 1 day 11 hours ago) and read 2604 times:

Quoting KLM672 (Thread starter):
-If the light is on, someone its open, just because 3 people are in line at one register and none at another light means its closed

-If at all possible, try to put the heavy items on the belt first. Its hard to shift around everything in your cart at the end to fit them in.

-All produce has a code, it doesn't help much if you tell us the price, we need to put in the code for invitory reasons.

-As nice as a thought that it is, the cashiers and baggiers do not know where every single item in the store is, we're almost never there unless we're shopping ourselves.

My grocery store has automated registers; you just scan your own stuff and then put it in a bag, swipe your card and you're done. It can handle coupons, checks, coins, cash, whatever. The only time a person gets involved is if you're buying beer or wine.  Big grin



Open Season on Consumer Protections is Just Around the Corner...
User currently offlineKaiGywer From United States of America, joined Oct 2003, 12251 posts, RR: 35
Reply 18, posted (8 years 4 months 3 weeks 1 day 6 hours ago) and read 2581 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Quoting SATX (Reply 17):
My grocery store has automated registers; you just scan your own stuff and then put it in a bag, swipe your card and you're done. It can handle coupons, checks, coins, cash, whatever. The only time a person gets involved is if you're buying beer or wine. Big grin

I love self check out. Walmart has it here  Smile



911, where is your emergency?
User currently offlineRedngold From United States of America, joined Mar 2000, 6907 posts, RR: 44
Reply 19, posted (8 years 4 months 3 weeks 1 day 4 hours ago) and read 2571 times:

College Librarian:

--Please do not highlight, underline, or dog-ear pages in our books. The next person who checks out the book may not find the same passages as interesting.

--Believe it or not, post-it notes markers terrible for books. They have an acidic adhesive that seeps into the paper, eventually leaving a stain and turning it brittle; post-its that are left in books may result in torn pages if the person who removes them is not careful going about it. Please tear off the adhesive strip and use the plain paper if you have nothing else.

--Color photocopying is available and inexpensive. Black-and-white photocopying is available and even less expensive. Cutting pictures out of our books and magazines will get you billed for damage, banned from the Library and possibly expelled from the college. Consider the first two options again.

--I am here to serve you but part of my job is to educate you and facilitate your independent use of our resources. I will gladly help you learn how to use the Library catalog and research databases; however, I will not repeatedly look up things for you after the first few times. I also will not pull books for you, read them or write your bibliography for you. Repeated requests for the latter will result in less help with the former.

--Do not "shop" your Library rule/procedure problem with me to see if you can get a different result than from another staff member. We do communicate with each other, and we do take note of difficult patrons.

--Your obscure topic paper due in 12 hours does not constitute grounds for an emergency, worldwide, all-inclusive reference search on my part. Please come early and come prepared.

--If you need help finding a book from past reading, do not ask me to look at your record. We do not keep records of your borrowing history, as this would constitute a breach of confidentiality.

--If you MUST find a book from past reading, please have an author's name or title... or a significant well-known chunk of text available for reference... or the name of a major work of art referenced... not an obscure in-joke or "well, it was about an airplane crashing and two people fell in love and..."

--Unfortunately, I cannot tell you what fines your adult-child student owes, or what books your adult-child student has checked out and overdue. The key word here is "adult" and even though you are paying tuition, the student now has both financial responsibility and the right to confidentiality.

--We would like to see anything that you intend to hand-feed into our photocopiers. Using commercially-bought transparencies is probably okay. Hand-feeding a piece of plastic you found in your studio will probably result in a drooling copier and a service call... at your expense.

--Staring at me, turning red-faced, screaming, sighing loudly, and/or pounding your fist are unlikely to sway me in favor of renewing billed items, reducing/waiving your fines, or bending any other rule. Being friendly, having a clear library record, and arriving early are more likely. Even so, I have to consider any exception in context of all patrons.

--Problems with your professor's reserve list should be brought up with your professor. We cannot read his/her mind.

--Please do not ask me for all of the books on a professor's reserve list. Chances are that there are more than two, and that's the limit for checkout. Please consult the reserve list first.

--No, we do not "share" patron information with the government. However, thanks to the USA PATRIOT Act, even if we were subpoenaed for such information, we could not tell you that investigators were here to investigate.

Thank you for visiting and please come again!
redngold



Up, up and away!
User currently offlineFlyingNanook From United States of America, joined Jan 2004, 830 posts, RR: 12
Reply 20, posted (8 years 4 months 3 weeks 1 day 2 hours ago) and read 2557 times:

I work in the accounting office for a college bookstore so I don't spend much time dealing with the public, but I do have a few pointers.

Read the sign next to the door. Chances are that if it says "Bookstore Office" the people inside can't help you with stuff dealing with the radio station down the hall.

Listen to the person who answers the phone. If the person says "UAF Bookstore, this is Jen," chances are that person is not Joe at the Registrar's Office.

Pay attention to your surroundings. When walking up the stairs looking for the bookstore, notice a large open door, beyond which is shelves of books. Don't keep going upstairs and wander the hallway until you see a sign that says "Bookstore Office" and expect the bookstore to be located inside.



Semper ubi sub ubi.
User currently offlinePope From , joined Dec 1969, posts, RR:
Reply 21, posted (8 years 4 months 3 weeks 14 hours ago) and read 2515 times:

Quoting Kazzie (Reply 12):
- If Passengers read about the term and conditions BEFORE the flight so they don't get caught out and start arguing

Oh please. The terms and conditions are adhesion agreements. They aren't negotiated. They are basically a way for the airlines to try to get out of all responsibility for anything.

Essentially they can be boiled down to this. You pay us upfront. We'll do what we want to get you from point A to point B but if anything goes wrong (whether or not we control it) you aren't entitled to much more of anything than your money back.

How about airlines write the T&C's in plain language and attach them to every ticket.


User currently offlineCarmenlu15 From Guatemala, joined Dec 2004, 4759 posts, RR: 30
Reply 22, posted (8 years 4 months 3 weeks 13 hours ago) and read 2499 times:

A little bit more airline-specific:

- Please make sure you are calling the right place. Sounds obvious, but my most memorable quarrel involved a passenger insisting he was booked in one of our flights, and he was furious because I couldn't find the reservation... turns out he was traveling with a whole different airline.  Yeah sure

- "Two hours before your flight" means 120 minutes. Not 60, not 90, not 115 -- 120 minutes.

- If your flight departs shortly after midnight, you must be in the airport the night before the date printed in your ticket. That is, if the flight departs at 00:15 May 5, you should be there at 22:15 May 4. If you show up on May 5, you will have missed your flight; yes, we can gladly rebook you, only if there is space available and after you have paid penalty for changes. Again, this may sound obvious for you... trust me, virtually all our LAX/SFO operations were red-eyes, and this was a daily occurrence when I worked in reservations.

- We can give you a guideline of the requirements you need to enter a certain country, but you should always check with the embassy/consulate.

- One last thing: We do our best effort to help you. Just because you happen to know that the call center is outsourced, it DOES NOT give you the right to treat us like trash. Thank you.



Don't expect to see me around that much (if at all) -- the contact link should still work, though.
User currently offlineBMIFlyer From UK - England, joined Feb 2004, 8810 posts, RR: 58
Reply 23, posted (8 years 4 months 3 weeks 13 hours ago) and read 2495 times:

Hmm, here we go.....

Turn up at least one minute before the train doors close, or you may find I will leave you behind.

Keep your feet off the seats. How many times do I have to tell you?

Remember to get off at the correct station, i'm not there to wake you up and carry you off when we arrive!!

Behave yourself on board, or you may end up in a police station, and not the train station as you were hoping to be.


Thats all for now  Wink


Lee



Sometimes You Can't Make It On Your Own
User currently offlineSeb146 From United States of America, joined Nov 1999, 11657 posts, RR: 15
Reply 24, posted (8 years 4 months 3 weeks 12 hours ago) and read 2482 times:

From my two jobs:

My morning job is McDonalds. We have the same items as all the other ones in the Pacific Northwest. It's McDonalds. You should know what you want when you make the choice to come in. Don't take 15 minutes to order because we are timed.

We, the cashiers, do not have the power to change prices. If the one up the street charges something different than we do, that is their perrogotive, but we charge our prices because the franchise owners set the prices.

We do not have the power to magicaly cook lunch in under 2 minutes at 8AM. We are not set up for it. If you want lunch, you need to wait until 10.30 like the sign says.

My evening job is Pizza Hut. Don't drink/get high. You may think your jokes and playing around is funny, but I am being timed and I just want to get to my next delivery as quickly as possible. Besides, it does not make any sense to me when you are responding to the voices in your head.

Also, don't drive around if you are drunk/high. It ruins my night.

Don't apologize for only tipping me a dollar. Times are tough. Most people I deliver to are college students and working families. Tips are optional and I will take all I can get. Even if it is a dollar.

If your order is $14.75, don't hand me $15 and say "keep the change" and expect great service from me. No tip is better than a sh*tty tip....

GO CANUCKS!!



Life in the wall is a drag.
25 Post contains images ManuCH : Ohh... that's why the guy behind the cash register yells "next pleeeeeease" as soon as you approach the entrance, even if the place is *empty*? I fou
26 KaiGywer : That's why you stand back a little until you have decided, so other people can go before you. (I worked at Burger King)
27 Post contains images ManuCH : Yes, that's what I obviously do ... but in some places it looks like they actually hail you to the counter. I'm just standing back, empty McD, and th
28 Post contains images KaiGywer : Come on now, he was trained to yell that anytime he saw somebody
29 Post contains images Greyhound : - It's not nice to always send new people back to the engine room for 'relative' bearing grease - If someone pisses you off, you can easily ducktape t
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