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Incredable Customer Service...  
User currently offlineKazzie From , joined Dec 1969, posts, RR:
Posted (8 years 1 month 3 weeks 1 hour ago) and read 1336 times:

IN the past few weeks, My mum has been on my back to order her some tablets, She gave me a website in which to do this so I found what she wanted and went ahead.

For 2 weeks no goods turned up.. After a few emails to them they Replied with such comments as:

"your on our backs already" etc...

The goods finally came but then the mother wanted more.. So I ordered more for her. 4 days later she is giving me crap because she had not got a confirmation email. Im getting comments like "you selfish cow, you don't care because its nothing for you, now Iv lost a load of money"

OK so I email them again asking whats happened.. I get a reply saying the following...

"You do not bother saying when placed so we have NO idea


As the web site makes crystal clear, we will NOT look into 'missing' orders for at least 14 days. We can no longer rely on the post office to deliver when they say they will."


By this time im pretty annoyed, i have my mum giving me crap over it and now im getting such replies as this... I decided to Reply asking about their customer services, and to add that I would not recommend them if they didn't help me.. And today I got this back... From the Company Who I ordered with:

You think we are bothered?

Read your email from the bottom. Do you REALLY think we are going to waste hours and hours because you don't have the intelligence to write a letter with appropriate details? Do you think we can read your mind and guess what date you think you ordered?

Strange that it is women who never bother including details of exactly what it is they want. Men, on the other hand, tend to SAY what they want rather than send a stupid bloody telepathic signal!"


Now I sent them info on what we ordered twice... what more do they want?

Now because of this My Mum is treating me like complete shit because "she has lost her money"

Argh! someone shoot me..

11 replies: All unread, jump to last
 
User currently offlineMattRB From Canada, joined Apr 2005, 1624 posts, RR: 9
Reply 1, posted (8 years 1 month 3 weeks 1 hour ago) and read 1332 times:

Time to find a new supplier (preferably their direct competitor). Take your business elsewhere as they obviously do not value yours as they should.


Aviation is proof that given, the will, we have the capacity to achieve the impossible.
User currently offlineDoona From Sweden, joined Feb 2005, 3764 posts, RR: 13
Reply 2, posted (8 years 1 month 3 weeks 1 hour ago) and read 1330 times:

Wow, Kaz, I didn't know you could be so annoying. Nah, didn't mean that.  innocent 

Seriously, do you have some sort of consumers' assistance agency in the UK? Save the emails and go to them. They might be able to help. And tell your mother that in the future, she can order her own damn things!

Cheers
Mats



Sure, we're concerned for our lives. Just not as concerned as saving 9 bucks on a roundtrip to Ft. Myers.
User currently offlineNighthawk From UK - Scotland, joined Sep 2001, 5123 posts, RR: 34
Reply 3, posted (8 years 1 month 3 weeks ago) and read 1326 times:

haha, their customer service is almost as bad as servisair  duck 


That'll teach you
User currently offlineMhodgson From United Kingdom, joined Dec 2002, 5047 posts, RR: 26
Reply 4, posted (8 years 1 month 3 weeks ago) and read 1324 times:

Quoting Doona (Reply 2):

Seriously, do you have some sort of consumers' assistance agency in the UK?

Yup!

Kaz - try http://www.tradingstandards.gov.uk/ if you think they are actually witholding information/goods.



No trees were harmed by this message. However, several million electrons were terribly inconvenienced
User currently offlineQANTASforever From , joined Dec 1969, posts, RR:
Reply 5, posted (8 years 1 month 3 weeks ago) and read 1306 times:

Geez.

Drug dealers have no manners at all these days.

QFF


User currently offlineTmatt95 From United Kingdom, joined Sep 2005, 489 posts, RR: 0
Reply 6, posted (8 years 1 month 3 weeks ago) and read 1294 times:

Quoting Kazzie (Thread starter):
IN the past few weeks, My mum has been on my back to order her some tablets, She gave me a website in which to do this so I found what she wanted and went ahead.

Try another company. There must be other website that sell the product and are alot more professional. Good luck with the customer relations people,

Matt

[Edited 2006-05-23 12:56:25]

User currently offlineMyt332 From United Kingdom, joined Sep 2003, 9112 posts, RR: 71
Reply 7, posted (8 years 1 month 3 weeks ago) and read 1292 times:

Incredable? That is incredible!


One Life, Live it.
User currently offlineBill142 From Australia, joined Aug 2004, 8439 posts, RR: 9
Reply 8, posted (8 years 1 month 2 weeks 6 days 23 hours ago) and read 1278 times:

Clearly someone is trying to get fired here.

User currently offlineAloges From Germany, joined Jan 2006, 8667 posts, RR: 43
Reply 9, posted (8 years 1 month 2 weeks 6 days 23 hours ago) and read 1253 times:

Slightly off topic, but I think your mom might appreciate anger management training, too. Calling you a "selfish cow" because the website she wants you to buy from is cocking up?


Walk together, talk together all ye peoples of the earth. Then, and only then, shall ye have peace.
User currently offlineMhodgson From United Kingdom, joined Dec 2002, 5047 posts, RR: 26
Reply 10, posted (8 years 1 month 2 weeks 6 days 23 hours ago) and read 1246 times:

Quoting Aloges (Reply 9):
Slightly off topic, but I think your mom might appreciate anger management training, too

Agreed - suggest she buys the drugs in future!



No trees were harmed by this message. However, several million electrons were terribly inconvenienced
User currently offlineKFLLCFII From United States of America, joined Sep 2004, 3294 posts, RR: 30
Reply 11, posted (8 years 1 month 2 weeks 6 days 21 hours ago) and read 1218 times:

Quoting Kazzie (Thread starter):
Strange that it is women who never bother including details of exactly what it is they want. Men, on the other hand, tend to SAY what they want rather than send a stupid bloody telepathic signal!"

Damn. I think you'd have a legitimate discrimination case if you were in the US, as this sort of talk can easily be proven to imply that they dont want to help you because you are a woman.

Not sure how this applies in the UK...



"About the only way to look at it, just a pity you are not POTUS KFLLCFII, seems as if we would all be better off."
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