Kazzie From United Kingdom, joined Apr 2006, 1684 posts, RR: 6 Posted (9 years 3 months 1 week 5 days 14 hours ago) and read 1755 times:
IN the past few weeks, My mum has been on my back to order her some tablets, She gave me a website in which to do this so I found what she wanted and went ahead.
For 2 weeks no goods turned up.. After a few emails to them they Replied with such comments as:
"your on our backs already" etc...
The goods finally came but then the mother wanted more.. So I ordered more for her. 4 days later she is giving me crap because she had not got a confirmation email. Im getting comments like "you selfish cow, you don't care because its nothing for you, now Iv lost a load of money"
OK so I email them again asking whats happened.. I get a reply saying the following...
"You do not bother saying when placed so we have NO idea
As the web site makes crystal clear, we will NOT look into 'missing' orders for at least 14 days. We can no longer rely on the post office to deliver when they say they will."
By this time im pretty annoyed, i have my mum giving me crap over it and now im getting such replies as this... I decided to Reply asking about their customer services, and to add that I would not recommend them if they didn't help me.. And today I got this back... From the Company Who I ordered with:
You think we are bothered?
Read your email from the bottom. Do you REALLY think we are going to waste hours and hours because you don't have the intelligence to write a letter with appropriate details? Do you think we can read your mind and guess what date you think you ordered?
Strange that it is women who never bother including details of exactly what it is they want. Men, on the other hand, tend to SAY what they want rather than send a stupid bloody telepathic signal!"
Now I sent them info on what we ordered twice... what more do they want?
Now because of this My Mum is treating me like complete shit because "she has lost her money"
Doona From Sweden, joined Feb 2005, 3792 posts, RR: 13
Reply 2, posted (9 years 3 months 1 week 5 days 14 hours ago) and read 1749 times:
Wow, Kaz, I didn't know you could be so annoying. Nah, didn't mean that.
Seriously, do you have some sort of consumers' assistance agency in the UK? Save the emails and go to them. They might be able to help. And tell your mother that in the future, she can order her own damn things!
Sure, we're concerned for our lives. Just not as concerned as saving 9 bucks on a roundtrip to Ft. Myers.
KFLLCFII From United States of America, joined Sep 2004, 3374 posts, RR: 28
Reply 11, posted (9 years 3 months 1 week 5 days 10 hours ago) and read 1637 times:
Quoting Kazzie (Thread starter): Strange that it is women who never bother including details of exactly what it is they want. Men, on the other hand, tend to SAY what they want rather than send a stupid bloody telepathic signal!"
Damn. I think you'd have a legitimate discrimination case if you were in the US, as this sort of talk can easily be proven to imply that they dont want to help you because you are a woman.
Not sure how this applies in the UK...
"About the only way to look at it, just a pity you are not POTUS KFLLCFII, seems as if we would all be better off."