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Pleasantly Surprised By A Dell? I Am...  
User currently offlineAC773 From Canada, joined Nov 2005, 1730 posts, RR: 2
Posted (8 years 2 months 3 weeks 5 days 16 hours ago) and read 1589 times:

Two months ago, I decided I needed a new laptop. To my utter dismay, IBM/Lenovo didn't offer any kind of financing option. Begrudgingly, I had to settle for Dell. I picked something out, and ordered it with low expectations.

What I got was the XPS M140, and what a machine! After a fresh install of XP to clear the bloatware, it was just as fast as my desktop. I found it to be surprisingly sturdy, and the widescreen works a treat for movie viewing. Not to mention that with my two batteries, combined battery life is over 10 hours. Rock!



The only complaints I have are the weight and the general ugliness of the thing. But hey, I'd gladly trade a little visual appeal for a computer that doesn't overheat every time you want to use it for extended periods.

So has anyone else had a good Dell experience? How about a bad one? Please do share.  Smile

-AC773


Better to be nouveau than never to have been riche at all.
35 replies: All unread, showing first 25:
 
User currently offlineCorey07850 From United States of America, joined Feb 2004, 2527 posts, RR: 5
Reply 1, posted (8 years 2 months 3 weeks 5 days 15 hours ago) and read 1576 times:

We've been a Dell family for the last few years... I think they provide the best combination of price-to-performance out there. Sure you can get a cheaper machine, but it won't work as well, and sure you can get a better machine, but it will cost you a lot more.

I'm currently using an Inspiron 6000 that I bought from the Dell Outlet for around $600... A neat thing about Dell is when someone orders a personalized system and cancels their order, Dell puts it up for sale on their outlet site for cheap.

The only problems I've had with Dell in the past are AC adapters burning out and batteries not willing to charge. Every time Dell has replaced/repaired the problem at no cost and they usually have a turnaround time under a week... Outsourced tech support is a pain in the ass though...


User currently offlineBoeinglover24 From United States of America, joined Apr 2006, 305 posts, RR: 4
Reply 2, posted (8 years 2 months 3 weeks 5 days 15 hours ago) and read 1561 times:

Quoting Corey07850 (Reply 1):
Outsourced tech support is a pain in the ass though...

Ditto I called them once and just hanged up because I didn't have a clue what they were talking about.......One more thing is that the more newbish dell owners tend to thing that they have the best computer in the world even though they have the cheapest configurartion.....Nice company though I have a laptop and two desktops from Dell and it only fessed up twice....



Uhhh What?
User currently offlineFumanchewd From , joined Dec 1969, posts, RR:
Reply 3, posted (8 years 2 months 3 weeks 5 days 15 hours ago) and read 1558 times:

My work laptop is a Dell and I haven't had any problems yet (over the last six months).

My personal laptop, the Pornshiba....err I mean Toshiba has crashed several times over the last year.


User currently offlineTimboflier215 From United Kingdom, joined May 2005, 1334 posts, RR: 1
Reply 4, posted (8 years 2 months 3 weeks 5 days 15 hours ago) and read 1541 times:

I bought an Dimension 9150 from their outlet. It was v cheap, and work incredibly well. V quiet, v fast and plenty of space. Dell were fantastic, though some of their phone operators can be hard to understand. Would definitely recommend them if you need a good machine on a fairly tight budget!

User currently offlineKlaus From Germany, joined Jul 2001, 21442 posts, RR: 54
Reply 5, posted (8 years 2 months 3 weeks 5 days 15 hours ago) and read 1540 times:

Quoting AC773 (Thread starter):
But hey, I'd gladly trade a little visual appeal for a computer that doesn't overheat every time you want to use it for extended periods.

As far as I'm aware the latest firmware update for the MacBook Pro has resolved the issue.

Being much thinner than the Dell and much more powerful, the MacBook Pro is of course a bit more challenging to keep cool, but apparently they've managed it.

By the way: Even the smallest MacBook (not "Pro") is more powerful, more completely equipped and comparatively priced to the Dell - the MacBook is clearly the better deal: MacBook

(All MacBooks run MacOS X, Windows, Linux and other systems if desired - even concurrently.)

[Edited 2006-05-28 23:40:19]

User currently offlineLhrmaccoll From , joined Dec 1969, posts, RR:
Reply 6, posted (8 years 2 months 3 weeks 5 days 15 hours ago) and read 1540 times:

I've got a dell desktop and they are very good to be honest, never had a problem.
I've got two G5's and a mac book laptop too, obviously the quality is crap compared, but I've never had a problem, and certainly won't hesitate to purcahse more.
Alex


User currently offlineAC773 From Canada, joined Nov 2005, 1730 posts, RR: 2
Reply 7, posted (8 years 2 months 3 weeks 5 days 14 hours ago) and read 1520 times:

Quoting Klaus (Reply 5):
By the way: Even the smallest MacBook (not "Pro") is more powerful, more completely equipped and comparatively priced to the Dell - the MacBook is clearly the better deal: MacBook

I considered that, but there were a few deal-breakers:

  • The keyboard was uncomfortable
  • Everybody has/wants one; makes user look like they have no imagination
  • It's a toasty little brute!
  • I hate Mag-Safe. I've used it; found it to be really annoying
  • Screen gloss doesn't float my boat
  • Pitiful standard warranty; expensive to extend it
  • I've had countless bad experiences with Apple hardware. Not again, I say.

Besides all these, I basically needed something simple to run office, firefox, and photoshop CS2 on the road. After wiping the hard drive, this does a great job of it and offers stellar battery life. To boot, I bought this intending to chuck it in a year or so in favor of dual core. It's not a long commitment.

-AC773



Better to be nouveau than never to have been riche at all.
User currently offlineKlaus From Germany, joined Jul 2001, 21442 posts, RR: 54
Reply 8, posted (8 years 2 months 3 weeks 5 days 14 hours ago) and read 1512 times:

I've had very good experiences with 4 different Macs so far - plus there's not even a competition between Windows and MacOS X; Even the announced Windows "Vista" struggles to keep up with the then already obsolete current MacOS "Tiger" (to be supplanted by "Leopard" even before Vista will(?) come out at last).

But no problem if you're happy with your purchase, especially if it's only a temporary solution...!


User currently offlineSingapore_Air From United Kingdom, joined Nov 2000, 13739 posts, RR: 19
Reply 9, posted (8 years 2 months 3 weeks 5 days 14 hours ago) and read 1509 times:

My Dell 8600c performs well.

However the Hitachi HDD 80GB had to be replaced as there were far too many errors on the drive leading to four months poor HDD performance.

My internal bluetooth card doesn't work and they want to collect it and repair it and return it after four days. I want to find out why they won't send me an engineer.

I have found their technical support useful (most likely because they tell me what to do and they always seem to rever to a drastic solution relatively quickly (replacing the HDD / arranging an unwanted collection).

To note, their India call center holds Christmas parties with food I was told.



Anyone can fly, only the best Soar.
User currently offlineDougloid From , joined Dec 1969, posts, RR:
Reply 10, posted (8 years 2 months 3 weeks 5 days 13 hours ago) and read 1476 times:

Quoting Klaus (Reply 5):
Quoting AC773 (Thread starter):
But hey, I'd gladly trade a little visual appeal for a computer that doesn't overheat every time you want to use it for extended periods.

As far as I'm aware the latest firmware update for the MacBook Pro has resolved the issue.

Being much thinner than the Dell and much more powerful, the MacBook Pro is of course a bit more challenging to keep cool, but apparently they've managed it.

By the way: Even the smallest MacBook (not "Pro") is more powerful, more completely equipped and comparatively priced to the Dell - the MacBook is clearly the better deal: MacBook

This is a pretty good place to start asking about EGT on laptops. I've always thought the exhaust air temp on the Dragon Lady's Toshiba was kinda high, I measured it yesterday and it showed 118 degrees f, I figure i may check it with a bench type digital thermometer to see what's up rather than the Weston bimetal thermometer I checked it with....

any thoughts on checking your 'puter's rectal temperature?


User currently offlineKlaus From Germany, joined Jul 2001, 21442 posts, RR: 54
Reply 11, posted (8 years 2 months 3 weeks 5 days 12 hours ago) and read 1472 times:

Modern computers normally have internal temperature sensors which are used to regulate the fan speed(s). You just need the respective software (built in or separate) to read from those sensors.

The exhaust temperature is not as significant as the temperatures of the cooled components themselves...


User currently offlineCPDC10-30 From United Kingdom, joined Feb 2000, 4780 posts, RR: 23
Reply 12, posted (8 years 2 months 3 weeks 5 days 11 hours ago) and read 1451 times:

Quoting AC773 (Thread starter):
Outsourced tech support is a pain in the ass though...

I haven't dealt with Dell's consumer technical support, but my experience with their corporate technical support has always been excellent. This goes for the Scottish, Irish, Canadian and Indian offices - the experience is very consistent across all of them. Parts have always been replaced next business days without exception, with very friendly service. The Indian staff still provide a personal email address and manager's email for you to follow up on a service call.

I've considered a Dell laptop for personal use, but I'm put off by the cheap looking plastics that they persist in using.


User currently offlineSwatpamike From United States of America, joined May 2004, 581 posts, RR: 0
Reply 13, posted (8 years 2 months 3 weeks 5 days 9 hours ago) and read 1426 times:

Hello all

I have have no problems with my Dell 9300. Had it for 6 months now. If anyone is interested I want to sell it. It is not very handy to lug around.

Cheers

swatpamike


User currently offlineTsaord From , joined Dec 1969, posts, RR:
Reply 14, posted (8 years 2 months 3 weeks 5 days 5 hours ago) and read 1393 times:

I love dell! I accidentily killed my Dell Dimension 4300s! I now have a Dimension E310 with windows media center edition and 17" flat pannel monitor! With the printer it came up to $968! I love this computer! When I get a laptop Im going straight for Dell

User currently offlineAirPacific747 From Denmark, joined May 2008, 2385 posts, RR: 21
Reply 15, posted (8 years 2 months 3 weeks 5 days 5 hours ago) and read 1391 times:

I bought a Fujitsu Siemens computer 6 months ago which I am also quity happy with. Not too expensive either, and it is USUALLY silent, but when I start FS, the graphicscard starts to make an awful lot of noise (ATI Radeon X600) Anyway, I am still quite happy with my computer, and it is very fast as well.

User currently offlineLOT767-300ER From , joined Dec 1969, posts, RR:
Reply 16, posted (8 years 2 months 3 weeks 5 days 4 hours ago) and read 1381 times:

I got a XPS M140 also mate. Had it since February and it is a fine machine!

Quoting Klaus (Reply 5):
Being much thinner than the Dell and much more powerful, the MacBook Pro is of course a bit more challenging to keep cool, but apparently they've managed it.

How is it more powerful? The Dell XPS M170 you can opt out for a 512mb GeForce 7900 Go dedicated, isnt it the ATI X1600 256mb the only one for the Mac? They both come with Core Duo 2.16ghz and you can get a 120GB SATA on both. The top end Mac Book Pro comes with 1GB of RAM 667 @ DDR2...hell the Dell you can ship it for with 4GB of the same ram.


User currently offlineKlaus From Germany, joined Jul 2001, 21442 posts, RR: 54
Reply 17, posted (8 years 2 months 3 weeks 5 days 3 hours ago) and read 1371 times:

Quoting LOT767-300ER (Reply 16):
How is it more powerful?

Because the XPS M140 mentioned above apparently has the older single-core CPU and the older integrated graphics chipset.

Sure you can have additional features over the current MacBook Pros in a Dell the size and style of a bathroom scale (while the XPS M140 merely looks like a smaller bathroom scale). But you'll pay handily for it in dimensions, weight and finally with being forced to run only Windows on it regardless how much you spend on a Dell.


User currently offlineAC773 From Canada, joined Nov 2005, 1730 posts, RR: 2
Reply 18, posted (8 years 2 months 3 weeks 4 days 22 hours ago) and read 1339 times:

Quoting Klaus (Reply 17):
Because the XPS M140 mentioned above apparently has the older single-core CPU and the older integrated graphics chipset.

Well, let's compare apples to apples here. The MacBook (McBook) also has integrated graphics. And until the time comes when most Windows programs I use become multithreaded, I'm not interested in dual core. I have a 7200rpm hard drive in mine BTW, which is something that I know Apple doesn't offer.

Quoting Klaus (Reply 17):
Sure you can have additional features over the current MacBook Pros in a Dell the size and style of a bathroom scale (while the XPS M140 merely looks like a smaller bathroom scale). But you'll pay handily for it in dimensions, weight

I'll be the first to admit that the M140 is heavy and ugly. Frankly though, there are many things that are more important to me. Cooling, for one...  duck 

Quoting Klaus (Reply 17):
and finally with being forced to run only Windows on it regardless how much you spend on a Dell.

That's an option I neither need nor want. Had I bought a McBook, OSX would have been freed from my hard drive in short order.

Take it easy Klaus, and try not to take anything too personally!  bigthumbsup 

-AC773



Better to be nouveau than never to have been riche at all.
User currently offlineDougloid From , joined Dec 1969, posts, RR:
Reply 19, posted (8 years 2 months 3 weeks 4 days 20 hours ago) and read 1334 times:

I've never needed Dell's product support in the 2 years, 3 months that we've owned the Dimension 4600 desktop. Its performance has been flawless, and the sum total of maintenance is unplugging it and taking it outside and blowing out the cat fur with compressed air. It's so quiet that I have to look at the lights to see whether it's running.

Of course it's microsoft.......... it's quite helpful to have gone through W98 bootcamp to manage the quirks that it occasionally shows. There's a good knowledge base for common snags.


User currently offlineTedTAce From , joined Dec 1969, posts, RR:
Reply 20, posted (8 years 2 months 3 weeks 4 days 20 hours ago) and read 1334 times:

For those reading the praises and interested in the best deals on Dell computers, I suggest you monitor www.slickdeals.net. Be ready to move fast as they advertise limited use coupons that only last a few hours. The deals are GREAT!!

I got two 400SC's about 2+ years ago, and they are both running perfectly.


User currently offlineKlaus From Germany, joined Jul 2001, 21442 posts, RR: 54
Reply 21, posted (8 years 2 months 3 weeks 4 days 19 hours ago) and read 1334 times:

Quoting AC773 (Reply 18):
Well, let's compare apples to apples here. The MacBook (McBook) also has integrated graphics.

Sure; Albeit a faster one.
Plus:
- analog and digital video output
- analog and digital audio input
- analog and digital audio output
- 10/100 and gigabit ethernet
- built-in camera
- major software package (full versions)
(The Dell lacks all that, but has an analog modem and card slots.)

Quoting AC773 (Reply 18):
And until the time comes when most Windows programs I use become multithreaded, I'm not interested in dual core.

Modern systems run so many processes in parallel that it almost always makes a difference in practice even with individual applications being single-threaded. Especially so under Windows with all the anti-virus crap running in the background and also if more than one application is working at the same time.

Quoting AC773 (Reply 18):
I have a 7200rpm hard drive in mine BTW, which is something that I know Apple doesn't offer.

I doubt I'd get one in a laptop (noise, power consumption, heat). And if you really want, the MacBook lets you easily replace it in a few minutes (it's less simple in the MacBook Pro).

Quoting AC773 (Reply 18):
I'll be the first to admit that the M140 is heavy and ugly. Frankly though, there are many things that are more important to me. Cooling, for one...

Dell XPS M140 and Inspiron 630m Review (pics, specs):

Quote:
While the XPS M140 is quiet, it does get rather warm on the bottom and on the palm rests.  It's not a terrible amount of heat, but more than I'd like and worse than average.  It becomes uncomfortable to use on the lap after some time, especially if you're running more demanding applications that push the processor. 

Sounds pretty much the same.

Quoting AC773 (Reply 18):
That's an option I neither need nor want. Had I bought a McBook, OSX would have been freed from my hard drive in short order.

To everyone his own - but I'd say that would be a mistake in almost every case.

Quoting AC773 (Reply 18):
Take it easy Klaus, and try not to take anything too personally!

I just detest second-rate products getting force-fed to the market and thus ultimately convincing people to even stop looking for quality. Even though that goes more against Microsoft than against the unfortunate box assemblers like Dell who are at their mercy.

And as for the lemming-factor: You'll still be in a larger herd with the Dell than with the MacBook...!


User currently offlineKaiGywer From United States of America, joined Oct 2003, 12241 posts, RR: 35
Reply 22, posted (8 years 2 months 3 weeks 4 days 19 hours ago) and read 1334 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Quoting AC773 (Thread starter):
So has anyone else had a good Dell experience?

Yeah, my laptop works fine (when it works). Their techical support is great once you get a dispatch number from the trained monkeys.

Quoting AC773 (Thread starter):
How about a bad one?

Contacting Dell is a PITA. My motherboard burned up on Wednesday, leaving my laptop useless. This is the second time it's happened, so I knew right away what the problem was. Yet the idiot at Dell had to take me through step by step troubleshooting before he finally said it was my motherboard. I just replied "really? Just like I told you 20 minutes ago?". Then he said he was going to send a tech rep to my house to change it, but I said I'd rather send it in to Dell (the tech rep around here is useless). He then kept telling me that I didn't need to because I had in-home support. After telling him several times I don't want the rep, I asked to talk to a supervisor, and then suddenly it could be sent in.

Quoting Corey07850 (Reply 1):
Every time Dell has replaced/repaired the problem at no cost and they usually have a turnaround time under a week...

Same here. I sent my laptop in on Wednesday at 5PM, had it back Friday at noon. If only their tech support was run by the same people as their repair shop, Dell would be great.

Quoting Timboflier215 (Reply 4):
v cheap



Quoting Timboflier215 (Reply 4):
V quiet, v fast

Do you have a problem with the word "very"?

Quoting Klaus (Reply 17):
forced to run only Windows on it

Ever heard of a thing called Linux?



911, where is your emergency?
User currently offlineKlaus From Germany, joined Jul 2001, 21442 posts, RR: 54
Reply 23, posted (8 years 2 months 3 weeks 4 days 18 hours ago) and read 1334 times:

Quoting KaiGywer (Reply 22):
Ever heard of a thing called Linux?

Sure. But many hardware component manufacturers apparently haven't - especially of those for laptops. And despite a few cosmetic improvements - Linux is still far from being usable for "normal people".


User currently offlineKaiGywer From United States of America, joined Oct 2003, 12241 posts, RR: 35
Reply 24, posted (8 years 2 months 3 weeks 4 days 18 hours ago) and read 1334 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Quoting Klaus (Reply 23):
Linux is still far from being usable for "normal people".

True enough, but it is an option, if you want to learn something. I tried using a Mac and decided that five minutes was more than enough and went back to a normal computer.



911, where is your emergency?
25 Post contains images Klaus : It usually takes more than five minutes to get people hooked (at that point everything still just looks alien) - but the fact that only very few of t
26 KaiGywer : Maybe I'll give it another shot, if nothing else than to say I can use both Windows and Apple. My school has plenty of both.
27 Lnglive1011yyz : I shuddered when i read this.. we use IBM/Lenovo machines here where I work, and they're crap. Mine's been okay, but other people have major issues..
28 YVRtoYYZ : Exact same situation. I've gone through 2 Toshiba notebooks in 4 years before determining that they were crap and switched to Dell and have had no is
29 Post contains links AC773 : Whatever. It's still integrated, you can call it what you like. I don't think I'll need any of that, thanks. w/o a gigabit router it offers no benefi
30 Post contains images Dougloid : Hey....I resemble that remark. All we got to say to you Klaus is Cliffs? What stinkin' cliffs?
31 BH346 : I chose to switch to a Mac after finding out that they dominate the campus I'll be going to so my main concern about switching (compatibility issues)
32 Post contains images Klaus : No, we have seen no viruses so far. Only a few (two? three?) trojans which require explicit cooperation by the user (such as entering the administrat
33 Post contains images AC773 : I have to agree with you on that bit, remarkably. The big problem with the MS model is that many things are left up to individual companies, each wit
34 Post contains images Klaus : Seeing that Apple has never had anything even remotely comparable to the hundreds if not housands of security fiascos Microsoft had so far, the low-k
35 Aeroflot777 : I just got a Sony Vaio FJ-270/B laptop and couldn't be any happier with it. Its fashionable, sleek, and very fast. Great machine. I've never owned a D
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