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Jiffy Lube Busted...Again  
User currently offlineItsjustme From United States of America, joined Apr 2004, 2808 posts, RR: 9
Posted (8 years 6 months 1 day 16 hours ago) and read 2763 times:

http://www.nbc4.tv/video/9152183/detail.html

This is a link to a video showing part of a report on a 3 month investigation KNBC (Los Angeles NBC affiliate) did on Jiffy Lube. How this place stays in business is a mystery to me. This is the second time in as many years that a news agency has done a sting on Jiffy Lube. In the previous investigation, the "customer" (a reporter wearing a hidden camera and microphone) brought his vehicle in for just an oil change. After doing a cursory inspection of other components of the vehicle, several "necessary repairs" were found and suggested to the customer by the Jiffy Lube mechanic. What the mechanic didn't know was, prior to being brought in for the oil change, the vehicle had been given a complete overhaul and had just had it's radiator flushed, trans fluid changed, and air filter changed. What were the recommended repairs by the Jiffy Lube mechanic? Trans fluid change, radiator flush, and new air filter.

As you will see in this latest sting, 9 Jiffy Lube locations were investigated. 5 of them were caught ripping off it's customers. This time by charging for repairs that were never performed. I especially like the part of the video where the District Manager lies about his identity.

42 replies: All unread, showing first 25:
 
User currently offlineCadet57 From United States of America, joined Jul 2005, 9085 posts, RR: 30
Reply 1, posted (8 years 6 months 1 day 16 hours ago) and read 2746 times:

I hate jiffy lube. couple years ago. I took my car there for an oil change. It was winter and i diddnt feel like doing it myself. So long story short. They put in 20w truck oil and charged me for it. My car is a 3.1l v6. It needs 5w30... So I told them to drain it and put the correct oil in. As im not paying for something I diddnt need. He told me that it was on my bill and it was what I ordered. Even thou I never made such a purchase. So after 20 mins of arguing I had to pay for them to put the correct oil in the car.

Then when I got home, I heard a clink when I shut my car off. The oil filter was the wrong size and proceeded to fall off, spilling all the oil. I called them and told them I want my car towed and repaired at their cost. They refused. So i had to spend ANOTHER 20 dollars and do the oil myself. And to this day Ive never received an apology nor my money back for their fuck up.



Doors open, right hand side, next stop is Springfield.
User currently offlineAirCop From , joined Dec 1969, posts, RR:
Reply 2, posted (8 years 6 months 1 day 16 hours ago) and read 2740 times:

Quoting Itsjustme (Thread starter):
I especially like the part of the video where the District Manager lies about his identity.

That was great! With the cost of automobiles today, no way I'm taking it to Jiffy Lube for any type of service besides an oil change.


User currently offlinePSA53 From United States of America, joined Aug 2003, 3091 posts, RR: 4
Reply 3, posted (8 years 6 months 1 day 16 hours ago) and read 2737 times:

I went to Jiffy Lube once.They also said I needed a new belt,I
already replaced it three months before,that I needed a air filter,also
I also replaced that recently.

What a bunch of alarmist.Couple of days later,I had another change
done,just to get their products out of my car out of distrust.
To say the least,I don't go back there anymore.



Tuesday's Off! Do not disturb.
User currently offlineKFLLCFII From United States of America, joined Sep 2004, 3309 posts, RR: 30
Reply 4, posted (8 years 6 months 1 day 16 hours ago) and read 2737 times:

It's not just limited to Jiffy Lube. I've encountered virtually identical BS at many other so-called "10-minute" oil change facilities...


"About the only way to look at it, just a pity you are not POTUS KFLLCFII, seems as if we would all be better off."
User currently offlineNIKV69 From , joined Dec 1969, posts, RR:
Reply 5, posted (8 years 6 months 1 day 16 hours ago) and read 2728 times:

Stick to Terrible's they are by far the best, I change my oil when I am in NY but when I am in Nevada I let them do it, they are great, I wouldn't let jiffy lube put air in my tires.

[Edited 2006-06-25 00:07:24]

User currently offline9VSPO From , joined Dec 1969, posts, RR:
Reply 6, posted (8 years 6 months 1 day 16 hours ago) and read 2728 times:

Quoting Itsjustme (Thread starter):
Jiffy Lube

You have a store called Jiffy Lube????
 rotfl 


User currently offlineAeroWesty From United States of America, joined Oct 2004, 20822 posts, RR: 62
Reply 7, posted (8 years 6 months 1 day 16 hours ago) and read 2707 times:

Finding a good shop and sticking with them can be worth it to help avoid unneccesary or repetitive repairs. Pulling into any old and sundry shop for this and that just doesn't make sense to me.

I wish Andy Granatelli's Tune-Up Masters was up here. They never did me wrong, even when one car had a difficult problem to resolve.



International Homo of Mystery
User currently offlineHalls120 From , joined Dec 1969, posts, RR:
Reply 8, posted (8 years 6 months 1 day 16 hours ago) and read 2707 times:

Quoting Cadet57 (Reply 1):
I hate jiffy lube. couple years ago. I took my car there for an oil change. It was winter and i diddnt feel like doing it myself. So long story short. They put in 20w truck oil and charged me for it. My car is a 3.1l v6. It needs 5w30... So I told them to drain it and put the correct oil in. As im not paying for something I diddnt need. He told me that it was on my bill and it was what I ordered. Even thou I never made such a purchase. So after 20 mins of arguing I had to pay for them to put the correct oil in the car.

Then when I got home, I heard a clink when I shut my car off. The oil filter was the wrong size and proceeded to fall off, spilling all the oil. I called them and told them I want my car towed and repaired at their cost. They refused. So i had to spend ANOTHER 20 dollars and do the oil myself. And to this day Ive never received an apology nor my money back for their fuck up.

The last time I visited Jiffy Lube was in 1997. The f'ing idiot who put the drain plug back in stripped the threads. So they put some king of universal plug in the oil pan, and I drove away, unaware that they had just f'ed up my car.

Next time I took the car into the dealer for some warranty work, they showed me what they did. I drove back to JL, and demanded they pay for a new oil pan. Since it had been 3 months since the "deed," they refused. I wrote to complain to JL HQ, but they blew me off.

[Edited 2006-06-25 00:14:36]

User currently offlineItsjustme From United States of America, joined Apr 2004, 2808 posts, RR: 9
Reply 9, posted (8 years 6 months 1 day 16 hours ago) and read 2698 times:

Quoting 9VSPO (Reply 6):
You have a store called Jiffy Lube????

Now that you mentioned it, that is a pretty comical name. Yeah, they're a Nationwide chain here in the U.S. (maybe Canada, too, not sure). They are a drive-in facility that specializes in oil changes but they perform other vehicle maintenance services (such as those named) as well. Their "hook" is a fairly fast oil change at a reasonable price but they always try to up sell the customer into having other repairs performed and the cost for those repairs are hugely inflated (such as $30 to change an air filter).


User currently offlineMastaHanky From United States of America, joined May 2006, 264 posts, RR: 0
Reply 10, posted (8 years 6 months 1 day 14 hours ago) and read 2656 times:

I actually worked for Jiffy Lube for five years.

The stories I could tell...


User currently offlineItsjustme From United States of America, joined Apr 2004, 2808 posts, RR: 9
Reply 11, posted (8 years 6 months 1 day 14 hours ago) and read 2631 times:

Quoting MastaHanky (Reply 10):
I actually worked for Jiffy Lube for five years.

The stories I could tell...

I am sure you could. The first time Jiffy Lube was investigated, the news agency was able to track down a few former employees who weren't the least bit hesitant to share some stories. One of which being the constant pressure they were under by management to up sell customers, whether the work was necessary or not. Yet this place remains in business. Amazing.


User currently offline747srule From United States of America, joined Mar 2004, 429 posts, RR: 0
Reply 12, posted (8 years 6 months 1 day 14 hours ago) and read 2625 times:

I also had the wrong drain plug installed,and ending up having to buy a new oil pan. Have not been back since.


Jesus is the way,the truth,and the life
User currently offlineNewark777 From United States of America, joined Dec 2004, 9348 posts, RR: 29
Reply 13, posted (8 years 6 months 1 day 14 hours ago) and read 2625 times:

Reminds me of the Dane Cook sketch with the unicorn in the exhaust.  biggrin 

Harry



Why grab a Heine when you can grab a Busch?
User currently offlineIFEMaster From , joined Dec 1969, posts, RR:
Reply 14, posted (8 years 6 months 1 day 14 hours ago) and read 2618 times:

Quoting 9VSPO (Reply 6):
You have a store called Jiffy Lube????
 rotfl 

Isn't it hilarious? When I first moved here, that was one of the things that cracked me up every time I drove past.

My favourite? "Lube 'n' Tube".

 rotfl 


User currently offlineMastaHanky From United States of America, joined May 2006, 264 posts, RR: 0
Reply 15, posted (8 years 6 months 1 day 14 hours ago) and read 2616 times:

Quoting 747srule (Reply 12):
I also had the wrong drain plug installed,and ending up having to buy a new oil pan. Have not been back since.

Very common error there. Whenever I was in the pit, I reused the existing drain plug whenever possible (99% of the time), and just replaced the gasket for it.

Some of the more common things I saw when working there:

- Removed reverse gear retaining bolt instead of transmission check plug
- Wrong oil filters
- Stolen skid-plates

One of our most despised vehicles to work on were Mazda MPV minivans. They had two skidplates to remove with a bazillion bolts each. One employee was fired at another location after it was discovered that he would remove the skidplates and not reattach them. They later found a stash of about 40 of them behind one of the oil storage tanks.

One time we received a batch of oil filters which were labeled incorrectly. The error wasn't detected until four cars had blown them on the road that day.

We've had cars that received oil showers (technician hitting the oil gun with his leg by accident with the nozzle open), one that started in gear and plowed into a closed bay door, cars driven INTO the pit, and my personal favorite: a car that was sitting in the bay when the overhead garage door opener spontanously detached itself from the ceiling and landed on the car.


User currently offlineMastaHanky From United States of America, joined May 2006, 264 posts, RR: 0
Reply 16, posted (8 years 6 months 1 day 14 hours ago) and read 2605 times:

In Jiffy Lube's defense, most of their stores are franchised. Yes, Jiffy Lube's upper management needs to be made aware of these problems (and revoke the franchise if necessary), but if the technicians are being instructed to charge for services and not perform them, they need to go to the franchise owner about that. Unfortunately, it seemed that the franchise owners gained more and more power over their corporation every day and I kind of think they had the home Jiffy Lube office bent over a barrel...

When I was a tech, we were instructed to try up-sell, but not to lie. We wanted to change your differential fluids, but if they were outside the suggested mileage, we wouldn't lie. We always brought out the air filter so you could see it and decide for yourself if it needed replacing.

I've noticed that as Jiffy Lube adds more and more additional services, the "quick" part of the oil change has been disappearing. I've often thought about opening up my own fast lube station so I could focus more on the basics ... fast, efficient (and honest) service. If you need your transmission fluid changed, you shouldn't take it to a place that is trying to crank out a car in 20 minutes.


User currently offlinePSA53 From United States of America, joined Aug 2003, 3091 posts, RR: 4
Reply 17, posted (8 years 6 months 1 day 13 hours ago) and read 2587 times:

Quoting MastaHanky (Reply 16):
When I was a tech, we were instructed to try up-sell, but not to lie. We wanted to change your differential fluids, but if they were outside the suggested mileage, we wouldn't lie. We always brought out the air filter so you could see it and decide for yourself if it needed
replacing.

When I worked for Tune-Up Masters and Mark C. Bloome awhile back,
we got told the same thing.Show the bad product to the customer
whenever possible and don't lie,don't fabricate a problem.

Quoting AeroWesty (Reply 7):
I wish Andy Granatelli's Tune-Up Masters was up here.

And all the stores were company owned which was nice.Granatelli took a lot pride in those stores.



Tuesday's Off! Do not disturb.
User currently offlineAeroWesty From United States of America, joined Oct 2004, 20822 posts, RR: 62
Reply 18, posted (8 years 6 months 1 day 13 hours ago) and read 2556 times:

Quoting PSA53 (Reply 17):
And all the stores were company owned which was nice.Granatelli took a lot pride in those stores.

I wondered about that. I was a loyal customer going back to the 70's until I moved away from where they had shops. The one time the shop couldn't fix my problem, it turned out to be an intermittent issue with the fuel pump. The district supervisor came out to do the test drive and diagnostic himself after the shop had two attempts at it, and then he comp'd the repair (I'd been a customer for maybe a dozen years at that point).



International Homo of Mystery
User currently offlineGo3Team From United States of America, joined Mar 2004, 3267 posts, RR: 16
Reply 19, posted (8 years 6 months 1 day 12 hours ago) and read 2533 times:

I worked at one years ago. When we would talk to the customer, we would say that the manufacturer recommends that the "insert extra here" be changed every XX,XXX miles. We used the lower end of the spectrum on the manufacturers recommendations. All of the upsells I did, as far as I know, were performed. The owner of our stores would send out forms to people, have them use us, and tell them how they felt about our performance. Towards the end of me working there, they were pretty paranoid about damage claims, and had us doing a lot more checks to cover our ass. Technically, if we added power steering fluid, but we said that it was full instead of topped off, we could be held liable if something were to happen to the power steering system. We had to document every leak, etc.


Yay Pudding!
User currently offlinePSA53 From United States of America, joined Aug 2003, 3091 posts, RR: 4
Reply 20, posted (8 years 6 months 1 day 11 hours ago) and read 2519 times:

Quoting Go3Team (Reply 19):
Technically, if we added power steering fluid, but we said that it was full instead of topped off, we could be held liable if something were to happen to the power steering system.

Isn't it amazing that we had to learn a whole new language,so we weren't
liable.Any human resources office for a company, always had fun with this
one, as to what you can and cannot say to an applicant.Even asking
them if they had a car to/from the job was incorrect.
Bunch of BS.



Tuesday's Off! Do not disturb.
User currently offlinePROSA From United States of America, joined Oct 2001, 5644 posts, RR: 4
Reply 21, posted (8 years 6 months 1 day 11 hours ago) and read 2500 times:

I heard quite a horror story last week on another forum. The owner of a 2006 Range Rover had brought it into a quick-oil-change place - not named, but it could very well have been a Jiffy Lube - and the technician made some mistake, something to do with a gasket, that ended up destroying the Range Rover's motor. And a new motor for a Range Rover costs more than some new cars.


"Let me think about it" = the coward's way of saying "no"
User currently offlineSATX From United States of America, joined Apr 2005, 2840 posts, RR: 7
Reply 22, posted (8 years 6 months 1 day 11 hours ago) and read 2500 times:

Quoting Itsjustme (Reply 11):
Yet this place remains in business. Amazing.

What would ever stop it? Thanks in part to tort reform, you can rarely take down the whole business anymore. Even Enron went down simply because they had run out of cash, not because the state of California or anybody else they screwed over had been able to bring them down.

Quoting PSA53 (Reply 20):
Even asking them if they had a car to/from the job was incorrect.

Why not just ask if they have transportation? Is it unacceptable to carpool or ride a bike these days?



Open Season on Consumer Protections is Just Around the Corner...
User currently offlinePROSA From United States of America, joined Oct 2001, 5644 posts, RR: 4
Reply 23, posted (8 years 6 months 1 day 11 hours ago) and read 2494 times:

Quoting PSA53 (Reply 20):
.Any human resources office for a company, always had fun with this one, as to what you can and cannot say to an applicant.Even asking them if they had a car to/from the job was incorrect.

You can ask the applicant if he or she has a valid driver's license, however, if the job may involve use of a company vehicle.



"Let me think about it" = the coward's way of saying "no"
User currently offlineDLKAPA From , joined Dec 1969, posts, RR:
Reply 24, posted (8 years 6 months 1 day 10 hours ago) and read 2467 times:

Quoting PROSA (Reply 21):
and the technician made some mistake, something to do with a gasket,

Ten bucks says he didn't make sure the old oil filter gasket was gone before attatching the new filter. Newbie mistake and if not caught it can case alot of damage.


25 ANCFlyer : I certainly fault Jiffy Lube for their actions . . . deceitful business practices are never acceptable. That said: What kind of idiot doesn't know the
26 PSA53 : It's been awhile,but I believe using the word transportation wasn't allowed.We had to go around it like saying: We have multi locations and you could
27 Itsjustme : I'm thinking if people stop going there, that might do the trick. As I said, this is the second report in the same number of years that Jiffy Lube ha
28 SATX : I hate Walmart but it's tough finding other places to go to now that they've run most places out. Thankfully it's fairly easy to avoid Jiffy Lube, bu
29 Post contains images TLG : I know that this is the feeling of many people, but I much prefer to go to Wal-Mart's lube center for oil changes. They don't spend half the day tryi
30 L-188 : I have been using the dealers shop for the oil changes on my truck, and have been pretty happy at this point. They know I got the extended warrenty fo
31 Ilikeyyc : I had a similar experience a while ago, but I don't think it was a Jiffy Lube. I took my old Blazer in for an oil change and they recomended a few flu
32 ANCFlyer : And therefore, you fit the description - "responsible vehicle owner". It's not like you went wheeling in to Jiffy Screwed and they talked you in to $
33 Ilikeyyc : Thanks! After that I started changing my own oil, spark plugs, alternators, door seals, etc. Thankfully because my current car is new, there is very
34 Srbmod : I went to one of those "10 minute" places the last time I had the oil in my car changed (only because there wasn't a wait there and I didn't feel lik
35 Post contains images ANCFlyer : See what you get for buying a Chrysler product
36 Greasespot : What I wonder is why the hell anyone would listen to juffy lube in the first place.....They can change my oil and that is it.....IF they suggest anyth
37 Halls120 : Said owner was an idiot for taking the car to a quick change shop in the first place. You spend 50,000 for a car, you ought to be smart enough to eit
38 Srbmod : I took my work vehicle to one of these places a few weeks ago, and had I not done the paperwork under the company name, they probably would have tried
39 BigOrange : It's not just Jiffy Lube! I went to a Goodyear franchise for an oil-change and wheel alignment. They told me they couldn't do the alignment, because I
40 Itsjustme : BigOrange, the obvious question here is, why are you taking your vehicle back to the place that tried to rip you off in the first place? Wouldn't you
41 Garri767 : agreed, take it to a locally owned shop, they normally are good.
42 JAGflyer : I'd NEVER take a car for repairs to chain stores or dealers. The only time our cars go to a dealer is for oil changes. Otherwise we have a good mechan
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