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Attn All Computer Geeks. I Need Your Help  
User currently offlineVarigB707 From United States, joined May 2006, 215 posts, RR: 1
Posted (3 years 4 months 2 weeks 2 days 14 hours ago) and read 343 times:

I do communicate with family (they live overseas, i live in the US), using MSN's IM. EVerything is cool. The audio part is the best. It sounds like we are talking in front of each other. But the video part is bad.
Well. My video is ok, from the moment we log on until we log off. My father's video broadcast, always freezes.
I use MSN's IE and he does use FireFox.
I have cable connection (aprox 2000kb ).
My father uses DSL (aprox 400kb ).
As you can see, his bandwidth is way lower.
Any thoughts or ideas?
What can i do - or can he do, so that we can fix his video from freezing.
Thanks

6 replies: All unread, jump to last
 
User currently offlineNWDC10 From , joined Dec 1969, posts, RR:
Reply 1, posted (3 years 4 months 2 weeks 2 days 14 hours ago) and read 343 times:

Every time i need help i wear out Google Search. Hint Hint. Robert NWDC10

User currently offlineVarigB707 From United States, joined May 2006, 215 posts, RR: 1
Reply 2, posted (3 years 4 months 2 weeks 2 days 13 hours ago) and read 335 times:

Quoting NWDC10 (Reply 1):

Been there, done that... Didn't help.
But thanks for your reply.
wink wink
 hissyfit 

User currently offlineAircraft From France, joined Jan 2007, 0 posts, RR: 0
Reply 3, posted (3 years 4 months 2 weeks 2 days 13 hours ago) and read 333 times:

If this isn't a bandwidth problem, it's likely a lack of short-term memory on your father's computer system. He may need to upgrade the amount of RAM he has on his computer.

Does MSN IM have any options with the video? Can you change the size or resolution of the video? If there's an option to do so, try choosing a lower video compression in order to maximize your bandwidth as much as possible. It may lessen the quality of the video though.

Reducing the bit rate of your audio can help too, thus allowing more bandwidth for video.

User currently offlineVarigB707 From United States, joined May 2006, 215 posts, RR: 1
Reply 4, posted (3 years 4 months 2 weeks 2 days 13 hours ago) and read 325 times:

Quoting Aircraft (Reply 3):

If this isn't a bandwidth problem, it's likely a lack of short-term memory on your father's computer system. He may need to upgrade the amount of RAM he has on his computer.

Does MSN IM have any options with the video? Can you change the size or resolution of the video? If there's an option to do so, try choosing a lower video compression in order to maximize your bandwidth as much as possible. It may lessen the quality of the video though.

Reducing the bit rate of your audio can help too, thus allowing more bandwidth for video.

Well...i will try that. Thanks for your help....  bigthumbsup 

User currently offlineMastaHanky From United States, joined May 2006, 251 posts, RR: 1
Reply 5, posted (3 years 4 months 2 weeks 2 days 12 hours ago) and read 314 times:

It may be bandwidth related after all. Your upstream bandwidth will be more important than your downstream. For example, I have Comcast cable internet, and my downstream is is 6MB, but my upstream is only 256KB.

His DSL may even have a slower upstream (possibly as low as 32KB).

That would be the first place I look.

User currently offlineNighthawk From United Kingdom (Scotland), joined Sep 2001, 4188 posts, RR: 48
Reply 6, posted (3 years 4 months 2 weeks 2 days 12 hours ago) and read 302 times:

Quoting MastaHanky (Reply 5):
It may be bandwidth related after all. Your upstream bandwidth will be more important than your downstream. For example, I have Comcast cable internet, and my downstream is is 6MB, but my upstream is only 256KB.

His DSL may even have a slower upstream (possibly as low as 32KB).

As mentioned above, your downstream bandwidth (the 500k you quote) is irrelevent in this case, the bottleneck will be in your father uploading the video. ADSL bandwidth is typically 256k upstream, which should be fine for video.

Is everyone else in the conversation having similar problems viewing your dads video, it might just be you. If it is a problem at your fathers end, then I would drop the resolution as suggested earlier by someone.

Also, It may well be computer related. I have a desktop and a laptop running on my home network. Using the same camera through both, it will run smooth through the desktop, but the laptop will be extremely jerky and freeze like you mention, with MSN popping up to say "the network appears to be slow". I havent really played around with the settings to try and solve this though.


"Thats why you need people like me in the secret service" Random Drunk. Manchester. 01/08
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