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Attn All Computer Geeks. I Need Your Help  
User currently offlineVarigB707 From United States of America, joined May 2006, 891 posts, RR: 1
Posted (5 years 7 months 3 weeks 2 days 1 hour ago) and read 881 times:

I do communicate with family (they live overseas, i live in the US), using MSN's IM. EVerything is cool. The audio part is the best. It sounds like we are talking in front of each other. But the video part is bad.
Well. My video is ok, from the moment we log on until we log off. My father's video broadcast, always freezes.
I use MSN's IE and he does use FireFox.
I have cable connection (aprox 2000kb ).
My father uses DSL (aprox 400kb ).
As you can see, his bandwidth is way lower.
Any thoughts or ideas?
What can i do - or can he do, so that we can fix his video from freezing.
Thanks


"Hey Now!"
6 replies: All unread, jump to last
 
User currently offlineNWDC10 From , joined Dec 1969, posts, RR:
Reply 1, posted (5 years 7 months 3 weeks 2 days 1 hour ago) and read 881 times:

Every time i need help i wear out Google Search. Hint Hint. Robert NWDC10

User currently offlineVarigB707 From United States of America, joined May 2006, 891 posts, RR: 1
Reply 2, posted (5 years 7 months 3 weeks 2 days 1 hour ago) and read 873 times:

Quoting NWDC10 (Reply 1):

Been there, done that... Didn't help.
But thanks for your reply.
wink wink
 hissyfit 


"Hey Now!"
User currently offlineAircraft From France, joined Jan 2007, 0 posts, RR: 0
Reply 3, posted (5 years 7 months 3 weeks 2 days 1 hour ago) and read 871 times:

If this isn't a bandwidth problem, it's likely a lack of short-term memory on your father's computer system. He may need to upgrade the amount of RAM he has on his computer.

Does MSN IM have any options with the video? Can you change the size or resolution of the video? If there's an option to do so, try choosing a lower video compression in order to maximize your bandwidth as much as possible. It may lessen the quality of the video though.

Reducing the bit rate of your audio can help too, thus allowing more bandwidth for video.

User currently offlineVarigB707 From United States of America, joined May 2006, 891 posts, RR: 1
Reply 4, posted (5 years 7 months 3 weeks 2 days 1 hour ago) and read 863 times:

Quoting Aircraft (Reply 3):

If this isn't a bandwidth problem, it's likely a lack of short-term memory on your father's computer system. He may need to upgrade the amount of RAM he has on his computer.

Does MSN IM have any options with the video? Can you change the size or resolution of the video? If there's an option to do so, try choosing a lower video compression in order to maximize your bandwidth as much as possible. It may lessen the quality of the video though.

Reducing the bit rate of your audio can help too, thus allowing more bandwidth for video.

Well...i will try that. Thanks for your help....  bigthumbsup 


"Hey Now!"
User currently offlineMastaHanky From United States of America, joined May 2006, 263 posts, RR: 1
Reply 5, posted (5 years 7 months 3 weeks 2 days ago) and read 852 times:

It may be bandwidth related after all. Your upstream bandwidth will be more important than your downstream. For example, I have Comcast cable internet, and my downstream is is 6MB, but my upstream is only 256KB.

His DSL may even have a slower upstream (possibly as low as 32KB).

That would be the first place I look.

User currently offlineNighthawk From UK - Scotland, joined Sep 2001, 4797 posts, RR: 47
Reply 6, posted (5 years 7 months 3 weeks 2 days ago) and read 840 times:

Quoting MastaHanky (Reply 5):
It may be bandwidth related after all. Your upstream bandwidth will be more important than your downstream. For example, I have Comcast cable internet, and my downstream is is 6MB, but my upstream is only 256KB.

His DSL may even have a slower upstream (possibly as low as 32KB).

As mentioned above, your downstream bandwidth (the 500k you quote) is irrelevent in this case, the bottleneck will be in your father uploading the video. ADSL bandwidth is typically 256k upstream, which should be fine for video.

Is everyone else in the conversation having similar problems viewing your dads video, it might just be you. If it is a problem at your fathers end, then I would drop the resolution as suggested earlier by someone.

Also, It may well be computer related. I have a desktop and a laptop running on my home network. Using the same camera through both, it will run smooth through the desktop, but the laptop will be extremely jerky and freeze like you mention, with MSN popping up to say "the network appears to be slow". I havent really played around with the settings to try and solve this though.


That'll teach you
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