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Friday Morning Rant ....  
User currently offlineCxsjr From , joined Dec 1969, posts, RR:
Posted (8 years 3 months 4 days 22 hours ago) and read 855 times:

What is it these days?

We're about to move house and my bank (of the last 23 years) want proof of your new address in the form of a utility bill or similar. So tell me, as you don't get your first utility bill until about 3 months after you move in, WTF are you supposed to do? What if they all ask for proof of new address - you'd be screwed!

And, to add to this, I get all my utility bills online and the bank won't accept a screen print, they have to have the original - why should I change my billing preferences just for a stupid bank?

One more thing, why are more and more companies changing their telephone numbers to '0870' or '0845' numbers which aren't free from mobiles? With more and more people ditching their landlines due to competitive mobile deals, this is a farce! Even the mobile phone company has an 0870 number!

These people really get on my t1ts - rant over!!

 hissyfit 

11 replies: All unread, jump to last
 
User currently offlineManuCH From Switzerland, joined Jun 2005, 3011 posts, RR: 47
Reply 1, posted (8 years 3 months 4 days 22 hours ago) and read 848 times:
AIRLINERS.NET CREW
HEAD MODERATOR

Quoting Cxsjr (Thread starter):
So tell me, as you don't get your first utility bill until about 3 months after you move in, WTF are you supposed to do?

Can't your new municipality issue a statement where they certify that you live there in such-and-such address?

I agree with you with the 08xx rant, same here!

-Manuel



Never trust a statistic you didn't fake yourself
User currently offlineBanco From United Kingdom, joined Oct 2001, 14752 posts, RR: 53
Reply 2, posted (8 years 3 months 4 days 22 hours ago) and read 842 times:

Quoting Cxsjr (Thread starter):
We're about to move house and my bank (of the last 23 years) want proof of your new address in the form of a utility bill or similar.

I don't remember this being a problem when we last moved. You've got the deeds haven't you? Show them a copy of them.



She's as nervous as a very small nun at a penguin shoot.
User currently offlineRobertNL070 From Netherlands, joined Sep 2003, 4532 posts, RR: 9
Reply 3, posted (8 years 3 months 4 days 22 hours ago) and read 839 times:

Quoting Cxsjr (Thread starter):
We're about to move house and my bank (of the last 23 years) want proof of your new address in the form of a utility bill or similar.

You could ask the removal company to invoice you at your new address. Would that be adequate for the bank?

Quoting ManuCH (Reply 1):
Can't your new municipality issue a statement where they certify that you live there in such-and-such address?

You can get that here, but it costs about an hour's waiting time and €12,50 for the privilege.

 bouncy 



Youth is a gift of nature. Age is a work of art.
User currently offlineNighthawk From UK - Scotland, joined Sep 2001, 5157 posts, RR: 33
Reply 4, posted (8 years 3 months 4 days 22 hours ago) and read 839 times:

Quoting Cxsjr (Thread starter):
One more thing, why are more and more companies changing their telephone numbers to '0870' or '0845' numbers which aren't free from mobiles?

0800 numbers arent free from mobiles either, so whats the difference...?



That'll teach you
User currently offlineManuCH From Switzerland, joined Jun 2005, 3011 posts, RR: 47
Reply 5, posted (8 years 3 months 4 days 21 hours ago) and read 833 times:
AIRLINERS.NET CREW
HEAD MODERATOR

Quoting Nighthawk (Reply 4):

0800 numbers arent free from mobiles either, so whats the difference...?

The difference is that in some countries 0800 numbers *are* free from mobiles, and the 0800 number owner pays for the entire call. Furthemore, some countries have flat-rate mobile plans, but the flat rate doesn't apply to 08xx calls, only to regular landline calls.

-Manuel



Never trust a statistic you didn't fake yourself
User currently offlineCxsjr From , joined Dec 1969, posts, RR:
Reply 6, posted (8 years 3 months 4 days 21 hours ago) and read 826 times:

Quoting Nighthawk (Reply 4):
0800 numbers arent free from mobiles either, so whats the difference...?

My point here being that simply ringing and 0161, 0207 number etc would be free so why use 0870 - if you're ringing from a landline, 0870 and, for example 0161 cost the same.

I've overcome this issue with my bank and credit card; I simply asked them for the number to ring from abroad and they gave me the 0207 number which I now use to ring them; others are not so easy though!


User currently offlineBMIFlyer From UK - England, joined Feb 2004, 8810 posts, RR: 58
Reply 7, posted (8 years 3 months 4 days 21 hours ago) and read 816 times:

Quoting ManuCH (Reply 5):
The difference is that in some countries 0800 numbers *are* free from mobiles

I'm on T-Mobile.

Whenever I dial an "0800" number, a recored message kindly reminds me that "Calls to this number are chargable from mobiles".



Lee



Sometimes You Can't Make It On Your Own
User currently offlineLapper From United Kingdom, joined Mar 2002, 1565 posts, RR: 7
Reply 8, posted (8 years 3 months 4 days 19 hours ago) and read 795 times:

Abbey just wanted to see a copy of my tenant agreement showing the new address. First Direct I just emailed them and they changed it for me.

Won't you get a Council Tax bill/demand to you showing your new address?


User currently offlineRichardPrice From , joined Dec 1969, posts, RR:
Reply 9, posted (8 years 3 months 4 days 19 hours ago) and read 790 times:

Quoting Cxsjr (Reply 6):
My point here being that simply ringing and 0161, 0207 number etc would be free so why use 0870 - if you're ringing from a landline, 0870 and, for example 0161 cost the same.

Three reasons -

1. an 0870 or 08700 number has a cost associated with it that get passed to the owner of the number as an income. If you get charged 3p a minute for calls to that number, usually 2.5p goes to the telecoms that handle thecall, and 0.5p goes to the company using it, so essentially its another revenue stream.

2. anything other than 01, 02 or 07 are nongeographic, meaning the same number can be used to route calls using the telecoms networks to several locations in the UK or even the world. A standard telephone number cannot do this as it must have a fixed endpoint.

3. a nongeographical number (see point 2) can be pointed to a geographical number, and changed at a moments notice to point to another number. This makes number portability very easy, something that cannot be done with geographical numbers.

Hope that helps.


User currently offlineCxsjr From , joined Dec 1969, posts, RR:
Reply 10, posted (8 years 3 months 4 days 19 hours ago) and read 783 times:

Quoting RichardPrice (Reply 9):
an 0870 or 08700 number has a cost associated with it that get passed to the owner of the number as an income

Hi Richard, are you sure this is the case? I was always under the impression that '09xx' numbers earned income for the owner of the number - '0870' were merely (as you rightly say) non-geographic. Isn't that why competitions on TV etc are '09xx' numbers?

Your point 3 seems to make perfect sense but these companies should make landline numbers available on-line or something. As I previously mentioned, 0845/0870 numbers don't work from abroad and I've spent 50% of this year overseas, aside from the free calls from mobile issues.

Quoting Lapper (Reply 8):
Won't you get a Council Tax bill/demand to you showing your new address?

I'll try this one with them but it was 5 months after we moved into our current property before we got a council tax bill as it was brand new and hadn't been assessed for council tax banding. Saldy, our new address is brand new too!


User currently offlineRichardPrice From , joined Dec 1969, posts, RR:
Reply 11, posted (8 years 3 months 4 days 19 hours ago) and read 778 times:

Quoting Cxsjr (Reply 10):

Hi Richard, are you sure this is the case? I was always under the impression that '09xx' numbers earned income for the owner of the number - '0870' were merely (as you rightly say) non-geographic. Isn't that why competitions on TV etc are '09xx' numbers?

Yes its the case, we have several 0870 and 08700 numbers ourselves and we get a kickback from callers dialing in - in most cases its enough to cover the entire operational cost of the line each month (we are a call centre with lots of inbound calls).

09xx numbers have a cost associated by the owner, while 0870 numbers only have a percentage kickback as dictated by the telecoms provider routing the call - thus 09x and other premium rate numbers (0898?) can cost more because they are in a different billing band, more money is passed to the line owner.

Quoting Cxsjr (Reply 10):
Your point 3 seems to make perfect sense but these companies should make landline numbers available on-line or something. As I previously mentioned, 0845/0870 numbers don't work from abroad and I've spent 50% of this year overseas, aside from the free calls from mobile issues.

Having a local number available defeats the purpose of the nongeographical system, in that those calls can no longer be cheaply redirected to other callcentres - they would have to be redirected at the endpoint switch, resulting in the cost of an outgoing call.

Imagine this scenario:

Call Centre A takes calls from 8am to 5pm, then activates the redirect so that all calls go to Call Centre B. Call Centre B suffers a phone line failure and has to revert to its backup plan, Call Centre C.

With geographical numbers this cannot be accomplished easily and cheaply, but with nongeographical numbers its trivial.

Infact, the above scenario (A to B) is precisely one of the products we offer to large insurance companies.

Most companies have a number that you can call from overseas, usually you have to ask them for it tho. 08xx numbers by default work overseas (+44870 works perfectly well for us as we handle european breakdown cover).


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