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Holiday Reps! Do We Really Need Them?  
User currently offlineExpress1 From , joined Dec 1969, posts, RR:
Posted (8 years 1 month 3 weeks 14 hours ago) and read 4125 times:

What are your views on Holiday reps?, myself i think they are a total waste of time. its best if we find our way around ourselves and find whats good and what isn't. Its part of our holiday to explore,so why do we need reps to tell us what is what for a fee no dout. But guarantee when you have a complaint,bet your bottom doller you cant find a rep anywhere..yes?

dave

45 replies: All unread, showing first 25:
 
User currently offlineAeroWesty From United States of America, joined Oct 2004, 20640 posts, RR: 62
Reply 1, posted (8 years 1 month 3 weeks 14 hours ago) and read 4120 times:

What is a holiday rep?


International Homo of Mystery
User currently offlineLOT767-300ER From , joined Dec 1969, posts, RR:
Reply 2, posted (8 years 1 month 3 weeks 14 hours ago) and read 4120 times:

What the hell is a holiday rep?

Ive never been on any sort of guided tour (except in Denali, Carlsbad Caverns, Wind Cave, Everglades National Parks and those were US NPS)


User currently offline9VSPO From , joined Dec 1969, posts, RR:
Reply 3, posted (8 years 1 month 3 weeks 14 hours ago) and read 4113 times:

Quoting Express1 (Thread starter):
Holiday Reps! Do We Really Need Them?

It's like any job, some are very good at it and some are extreamely bad at it. I'd say 95% of them fall in the latter.  Wink


User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 4, posted (8 years 1 month 3 weeks 13 hours ago) and read 4106 times:

For those non-UK persons confused by the words "Holiday Rep", it is as follows. Britons are so spectacularly bad at going on holiday that they require qualified English-speaking persons stationed permanently at their holiday destinations to tell them what to do, where to go, how to get hideously drunk etc. Most normal people are perfectly capable of boarding a flight, catching a hotel shuttle, having a lovely time exploring the surrounding country for a week or two, catching the shuttle back to the airport and getting on their flight home. Everyone except UK charter passengers, it seems

 Smile I'M KIDDING HERE - please don't all get a panty-wedge, I know this is a dreadful stereotype and not all Brits are like this abroad - I do find the whole concept of holiday reps quite funny though)


User currently offlineAeroWesty From United States of America, joined Oct 2004, 20640 posts, RR: 62
Reply 5, posted (8 years 1 month 3 weeks 13 hours ago) and read 4099 times:

Oh I get it now. A concierge for the riff-raff. Why didn't you just say?  silly 


International Homo of Mystery
User currently offline9VSPO From , joined Dec 1969, posts, RR:
Reply 6, posted (8 years 1 month 3 weeks 13 hours ago) and read 4096 times:

Quoting JGPH1A (Reply 4):
I do find the whole concept of holiday reps quite funny though

And what if you were in a foreign country where you couldn't understand the language and there was something like a medical emergency? Sometimes reps can help.  Wink


User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 7, posted (8 years 1 month 3 weeks 13 hours ago) and read 4085 times:

Quoting 9VSPO (Reply 6):
And what if you were in a foreign country where you couldn't understand the language and there was something like a medical emergency? Sometimes reps can help.

I am in foreign countries every week, and somehow manage. In the event of a medical emergency, I have insurance - well the company has. Holiday Reps seem to be a way for tour companies to perpetuate the ancient 60's myth that travel abroad is a threatening, scary experience that can only be contemplated with the unceasing supervision of caring professionals, who in reality consist of a bevvy of YTS layabouts intent on selling you overpriced excursions that can easily be replicated at a quarter of the price with the aid of

a) a guide book
b) a taxi

Fine if you want to travel like that. I don't.


User currently offlineSlamClick From United States of America, joined Nov 2003, 10062 posts, RR: 68
Reply 8, posted (8 years 1 month 3 weeks 13 hours ago) and read 4085 times:

Quoting 9VSPO (Reply 6):
And what if you were in a foreign country where you couldn't understand the language and there was something like a medical emergency? Sometimes reps can help.

Easy enough in Paris, where I don't speak the language. Look for the green cross that marks a pharmacy. (Easy to find, there is at least one in every block in Paris.) If you begin to die, go directly to one of these places. They believe that dead people lying about are bad advertisment for their wares and so, will get you on an ambulance. Most of these will actually deliver you to a hospital. If you are American it is best to feign unconsciousness during this whole procedure.



Happiness is not seeing another trite Ste. Maarten photo all week long.
User currently offlineDL021 From United States of America, joined May 2004, 11447 posts, RR: 75
Reply 9, posted (8 years 1 month 3 weeks 10 hours ago) and read 4054 times:
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I saw that there are videos for sale of salacious holiday reps who get in more trouble than you can shake a stick at on Majorca, Eziza and other places that My Travel and Blue Panorama flies...... it seems to be like they resemble the chaperones that accompany spring breakers to Mexico.


Quoting SlamClick (Reply 8):
Easy enough in Paris, where I don't speak the language. Look for the green cross that marks a pharmacy. (Easy to find, there is at least one in every block in Paris.) If you begin to die, go directly to one of these places. They believe that dead people lying about are bad advertisment for their wares and so, will get you on an ambulance. Most of these will actually deliver you to a hospital. If you are American it is best to feign unconsciousness during this whole procedure.

 rotfl  rotfl  rotfl  rotfl  rotfl  Excellent advice!



Is my Pan Am ticket to the moon still good?
User currently offlineMyt332 From United Kingdom, joined Sep 2003, 9112 posts, RR: 70
Reply 10, posted (8 years 1 month 3 weeks 10 hours ago) and read 4045 times:

Quoting DL021 (Reply 9):
who get in more trouble than you can shake a stick at on Majorca, Eziza and other places that My Travel and Blue Panorama flies

Erm, I just happen to have this from last years scandal!

http://www.tmfy.com/anet/myt_notw.jpg

Behold, holiday reps from MYT! Big grin



One Life, Live it.
User currently offlineLOT767-300ER From , joined Dec 1969, posts, RR:
Reply 11, posted (8 years 1 month 3 weeks 10 hours ago) and read 4045 times:

Quoting JGPH1A (Reply 4):
For those non-UK persons confused by the words "Holiday Rep", it is as follows. Britons are so spectacularly bad at going on holiday that they require qualified English-speaking persons stationed permanently at their holiday destinations to tell them what to do, where to go, how to get hideously drunk etc. Most normal people are perfectly capable of boarding a flight, catching a hotel shuttle, having a lovely time exploring the surrounding country for a week or two, catching the shuttle back to the airport and getting on their flight home. Everyone except UK charter passengers, it seems

Ahh yes! Ive seen these fools in Central Warsaw last month....I was wondering why the English lady was telling them where to go eat a good ice cream cone and where they serve good beer!


User currently offlineDoona From Sweden, joined Feb 2005, 3770 posts, RR: 13
Reply 12, posted (8 years 1 month 3 weeks 9 hours ago) and read 4032 times:

Quoting AeroWesty (Reply 5):
A concierge for the riff-raff.

I think the word "concierge" is overstating it a little. These people are more like the annoying waiter guy in the movie "Office Space".

Had to endure the Swedish variety during my first and only package holiday in Greece when I was 9 years old. I mean, just how obnoxious do you have to be to annoy the shit out of a bunch of kids, all under the age of 10???

Cheers
Mats



Sure, we're concerned for our lives. Just not as concerned as saving 9 bucks on a roundtrip to Ft. Myers.
User currently offlineEDGAREN From Venezuela, joined Feb 2006, 75 posts, RR: 0
Reply 13, posted (8 years 1 month 2 weeks 6 days 17 hours ago) and read 3985 times:

Hi guys....umm about the holiday reps, I think they are not that useless, I mean they are there to help. We should think about that job position been aware of the highly diversified service industry that we are sorrounded by these days, only that most tour operator companies must give a radical change to the functions of this job. I mean they should get rid of this pushy attitude that characterize most holiday reps, and also they should only help holidaymakers when needed (like the orietation briefings and stuff) and let them be more free and give them the opportunity to discover the destination by themselves.keep in mind that there are individuals with different needs and personalities...well guys this is only my two cents..take care all..

GREETINGS FROM VENEZUELA, EDGAR.


User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 14, posted (8 years 1 month 2 weeks 6 days 17 hours ago) and read 3972 times:

Quoting EDGAREN (Reply 13):
(like the orietation briefings and stuff)

Orientation briefing = telling people where the bars are that give tour reps a cut.

How is that necessary - give the people a guidebook and let them get on with it. The joy of travel is discovery.


User currently offlineMyt332 From United Kingdom, joined Sep 2003, 9112 posts, RR: 70
Reply 15, posted (8 years 1 month 2 weeks 6 days 17 hours ago) and read 3972 times:

Quoting JGPH1A (Reply 14):
The joy of travel is discovery

that the beer is cheaper!



One Life, Live it.
User currently offlineBFS From United Kingdom, joined Nov 2001, 739 posts, RR: 2
Reply 16, posted (8 years 1 month 2 weeks 6 days 17 hours ago) and read 3961 times:

I used to think they weren't necessary either, until I was one! There is no doubt that not everyone needs the use of their services, but even so it is nice to have a point of contact for information and any help you might need. The real reason they are there though is to sell excursions - tour operators do not make profit on £99 holidays and so the pressure to get every penny you possibly can from your guests is enormous.

I have to say that I loved every second of it, especially airport transfers. I used to give the best Welcome speech in the business, unlike the rep I had in Ibiza this year on the transfers who was absolutely horrendous. OOoh i wanna be a rep again!


User currently offline9VSPO From , joined Dec 1969, posts, RR:
Reply 17, posted (8 years 1 month 2 weeks 6 days 17 hours ago) and read 3961 times:

Quoting JGPH1A (Reply 14):
give the people a guidebook

The only guidebook I want is ROOM-BAR-POOL-POOL-BAR-ROOM.

 Big grin


User currently offlineScarletHarlot From Canada, joined Jul 2003, 4673 posts, RR: 56
Reply 18, posted (8 years 1 month 2 weeks 6 days 16 hours ago) and read 3938 times:

Quoting JGPH1A (Reply 14):
give the people a guidebook and let them get on with it. The joy of travel is discovery.

I completely agree with you - but I know not everybody agrees. Some people are sheep and want to be led everywhere and don't want to discover anything.

When we were in Portugal we spent five days at the Sheraton Algarve and it was full of British families on package holidays. We spoke to one of the waiters who told us that many of these British families liked going to the Algarve because they could stay at a hotel where everybody spoke English, could go to stores owned by Brits, drink in British pubs, and could take tours run by Brits. Why? Why on earth would you go to a country as cool as Portugal and act exactly like you would in the UK? Did you not go to a country to soak up some of the culture and learn about the people who live there? Our best encounters were with random people who lived in the area.

We went to Australia last year for four weeks and went to Sydney, Port Douglas, Uluru, Canberra, and Melbourne. Everybody assumed that we were doing an organized tour. No, I planned it all myself! How hard is it? And then we could do what *we* wanted to do - not what some tour operator thought we should do.

But I do realize that while this is fine for me, not everybody is willing to go out of their comfort zone.



But that was when I ruled the world
User currently offline9VSPO From , joined Dec 1969, posts, RR:
Reply 19, posted (8 years 1 month 2 weeks 6 days 16 hours ago) and read 3933 times:

Quoting ScarletHarlot (Reply 18):
Why on earth would you go to a country as cool as Portugal and act exactly like you would in the UK?

A lot of Brits like their home comforts and simply go abroad for the sun.

Quoting ScarletHarlot (Reply 18):
not everybody is willing to go out of their comfort zone

Exactly!  checkmark  Some people see a holiday as purely a rest. Not everyone want's to go trekking through mountains or visiting sights of interest. It's simply a way to do nothing for 2 weeks and unwind and forget about the stresses of real life. It doesn't mean they are any less of a person than those that do.  Wink


User currently offlineSFOMEX From , joined Dec 1969, posts, RR:
Reply 20, posted (8 years 1 month 2 weeks 6 days 16 hours ago) and read 3923 times:

Quoting JGPH1A (Reply 7):
a) a guide book

This is all what you need! Nothing beats the excitement of exploring on your own a new city/country.


User currently offlineScarletHarlot From Canada, joined Jul 2003, 4673 posts, RR: 56
Reply 21, posted (8 years 1 month 2 weeks 6 days 15 hours ago) and read 3920 times:

Quoting 9VSPO (Reply 19):
It doesn't mean they are any less of a person than those that do.

I agree - I don't understand it but I don't think any less of them. Well, only a little bit less, because I feel sorry for them.  Smile



But that was when I ruled the world
User currently offlineAerospaceFan From , joined Dec 1969, posts, RR:
Reply 22, posted (8 years 1 month 2 weeks 6 days 15 hours ago) and read 3909 times:

As long as holiday reps are female and reasonably good-looking, I'm all for them!

User currently offlineThomasCook From United Kingdom, joined Aug 2004, 796 posts, RR: 8
Reply 23, posted (8 years 1 month 2 weeks 6 days 15 hours ago) and read 3904 times:

Hi,

Holiday Representatives are an integral part of a package holiday. How about those that haven't been abroad before? Being in unfamiliar surroundings is a daunting experience. Its good to have somebody there to give advice and help, somebody that speaks your language and 9 times out of 10, can speak the local language albeit basically or fluently. Without reps, some people would not know where to go, when to go and how to get there. Holidaymakers would be hiring cars and going on excursions that aren't properly insured.

For those who have been abroad before but are trying somewhere new, again, they will want somebody on hand to help.

The majority of major UK tour operators provide 24 hour in-resort assistance and it reassures a lot of people and puts their minds at rest.

Families with younger children don't generally have a relaxing time looking for taxi's and reading resort guides to find out what they want to know when they are also trying to negotiate a pram and have a child crying for an ice cream, they like to know the transports all taken care of and that there will be reps their to take their children for a couple of hours to have a good time, socialise and give Mum and Dad a break.

TUI UK have recently began 'Hotel Service' and 'Resort Service'. The latter being available in the majority of resorts in their programme meaning, should you need help, you have to ring a number and arrange an appointment or spend money texting them for advice. Most customers are left without a representative on transfers as well. When you buy a package holiday, this isn't what you expect and it hasn't gone down too well either. Evidence of this can be found on a recent report in 'Trip Reports' forum.

Quoting Demoose (Thread starter):
A week had passed and it was time to return home. Our coach pick up was 11:10 for the 13:10 flight back to Manchester. I thought this was cutting it a bit fine seeing as it took at least 30 minutes to get to the airport from the resort. Coach pick up was on time, but after stops to pick up additional passengers the time was now 11:30 and still hadn’t arrived at Las Palmas airport yet. Finally we were on the motorway and on our way, but then the coach driver pulled off and we went round some random industrial estate, not knowing where we were going and Thomson don’t have rep’s on transfer coaches anymore, something I really don’t like. We ended up at the TUI bus depot as the driver had to collect some paperwork. It was now 11:45am, our flight was departing in just over an hour and we still weren’t at the airport. I saw our Thomsonfly 767 on finals overhead and really couldn’t see myself on it in less than an hour!

I think as long as people are travelling abroad to new and exciting places or just going somewhere for the first time, they will want a Holiday Rep. Lets remember, reps don’t just do transfers and give advice, they entertain, host children’s clubs, look after infants, provide programmes for those that are young at heart and are on hand to help 24 hours a day should that help be needed. Even if you have been somewhere before, I think a lot of people find peace in knowing a rep is there 'just in case'.

Regards
ThomasCook

[Edited 2006-07-30 19:48:36]


A380 Crew
User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 24, posted (8 years 1 month 2 weeks 6 days 15 hours ago) and read 3891 times:

Quoting ThomasCook (Reply 23):
Without reps, some people would not know where to go, when to go and how to get there.

Or they could buy a Fodors, like normal people do. It's like there's this huge consipiracy to keep the UK travelling public scared and helpless, in desperate need of advice and assistance. For the vast majority of destinations in Europe, this is no longer necessary - this isn't the 60's any more.

The whole of the package tour market in Europe is undergoing radical change, with more and people capable and even happy to book their own flight and hotel combinations, without needing to be nannied onto the bus and have their hand held the entire time. UK tour operators need to move on and work within this new environment, rather than clinging to this outmoded view of how people want to travel.


25 Post contains images Cornish : and then of course on the flip side you have Kirkie.....
26 Doona : Bullshit, it's not like flying down to Ibiza or Mallorca is really going abroad. You're surrounded by other tourists, usually from your own country,
27 ABfemme : Yup they are, but when we go on holiday, we explore by ourselves. Never see one - but they are there for emergencies and that is a comfort to know...
28 Sunshine79 : Personally speaking as a holiday rep (on a Saturday for airport transfers) yes we do really need them. UK airports must have a brain box to leave them
29 JGPH1A : I think this is a monster of your own making. Is the passenger gormless because they know they can rely absolutely on the rep to steer them in the ri
30 SP90 : What about having the holiday rep as a value added service? I'm booking a trip to Bejing and Shanghai in the fall and the travel agency can do the air
31 BFS : Sunshine79 is absolutely right! Although we all a.netters consider ourselves well travelled, intellectual, wonderful people, it would be stupid to hav
32 ThomasCook : Hi, When the overworked and underpaid public of Britain save all year for a week in the sun, the last thing they want to be doing is flicking through
33 Post contains images Leezyjet : Think also of the type of people that go on these holidays. A majority of them are low paid working class people (not all are I know, but for the purp
34 Sunshine79 : I picked up a family last weekend, and the father wreaked of alcohol at 1pm. The only thing was, he had three kids and a wife to had partial legs. He
35 AeroWesty : I'm getting a much better understanding of the whole "Great British Holiday" scheme than ever before. It's always been a curiosity. If I were to have
36 BFS : You're getting closer to the point AeroWesty, although I'm not sure I'd agree if they're there as an honorary grandparent (athough having said that in
37 Post contains links BCAL : In a nutshell, a package tour is when all the basic arrangements have been taken care of for the traveller and sold as a package by a tour operator,
38 BCAL : Like most industries, there are good reps and bad reps. Much depends on the calibre of the tour operator. If you chose to travel with a reputable com
39 AeroWesty : I think we're talking about two distinctly different things here. A "tour" isn't the same as going on a packaged holiday where you plop on a beach or
40 LTBEWR : I have never used charters except for some flights years ago. I just bring a guide book or pamphlets, go on the web, ask for or get info at the local
41 ScarletHarlot : But that's half the fun! It's an adventure! Mr. Harlot and I spent two weeks in Portugal in May and June. He does speak Portuguese, but it sure was r
42 ScarletHarlot : I'd call the Canadian embassy or the local office of my employer or the number given to me by my insurance company for such an emergency. I am able t
43 Post contains images Garri767 : umm, excuse my ignorance, but does holiday reps mean holiday reports? like the cancun thread i made? Garri767
44 ScarletHarlot : Nope. Read the thread, girlie, and prepare to be amused and amazed.
45 Post contains links BCAL : The tour operators do not necessarily own the hotels, often they take a block of rooms for the duration of the season. There are plenty of all-inclus
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